Modern Restaurant Management

SEPTEMBER 13, 2023

Restaurant employees play an integral role in the dining experience, representing the building blocks of delightful guest experiences, ultimately creating loyal patrons who come back for more. Higher Pay Helps but Empathy can Pay Dividends So, what can restaurant operators do to minimize employee churn? So, what did we find?

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Management Management Coaching Front of House 156

7 Shifts

FEBRUARY 21, 2023

One of the biggest issues facing restaurants in 2023 is finding and keeping good talent. Let coworkers thank each other publicly Managers and operators can’t know everything that happens on the floor. Host a team social Teamwork and collaboration are essential for your operations to run smoothly. Post about them on social media.

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Front of House Social Media Back of House Sports 381

Modern Restaurant Management

JANUARY 13, 2023

And now as a recession looms on the horizon, eight percent of restaurants are reportedly laying off employees heading into 2023, setting the stage for a tough season as holiday demand puts pressure on already-frustrated staff. But arguably no issue has proven to be as constant and bedeviling as the labor shortage.

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Front of House Back of House Online Ordering Food Order 193

Open for Business

MARCH 7, 2023

Many times these operational differences are picked up quickly by a newcomer. Restaurant training is one of the most important things an owner can put into place. Well-trained teams mean shifts run smoothly and guests are happy with service. And they stay in the job longer. And they stay in the job longer.

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Training 2023 Front of House Back of House 78

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Most operators raised their menu prices in 2023, but fewer expect to do so in 2024.

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2024 Operations 2023 Loyalty Program 52

Open for Business

MARCH 1, 2023

The labor market has shown signs of improvement, but most restaurant operators are still looking for restaurant staff. More than 87% say they’re likely to hire in 2023 if they can find qualified applicants, according to the National Restaurant Association. million workers came back to the accommodation and food service sectors.

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Open for Business

JULY 7, 2023

They only know they feel great and that feeling brings them back. To create the magic guests crave, restaurants must step back and work on creating memorable moments and fostering a positive emotional connection with customers. The definition of the word hospitality can change depending on context.

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Hospitality 2023 Front of House Social Media 78

Sling

JULY 31, 2023

Will it make customers more likely to come back? Bar Software For Operations There are many different categories of bar software, but to make things simple in this roundup, we’ll just break the applications down into two broad classes: tools for everyday operations and tools for back-office tasks.

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2023 Bar Management Management 78

7 Shifts

MAY 15, 2023

When the pandemic forced restaurant shutdowns, Huang turned his uncle's Fresh Meadows restaurant, Peking House, into a fried chicken popup, also called Pecking House, albeit with a spelling variation. And thinking about that now in 2023, that's crazy. It's about feeding people, nurturing people. It's an immediate lawsuit.

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Sling

MAY 9, 2023

Efficient and effective restaurant operations don’t just happen. In this article, we discuss some of the best ways to improve your restaurant operations and introduce you to the tools that can help make that easier. Table of contents What is restaurant operations? They take purposeful planning and work to build and maintain.

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Operations Loyalty Program Food Safety Front of House 78

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. During peak seasons, considering outsourcing certain services becomes a practical solution to ensure seamless operations. Read the first part, here.

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2024 Loyalty Program Cash Management Customer Experience 210

Apicbase

JANUARY 13, 2023

The F&B industry grew in 2022… and it will keep growing in 2023. It highlights those shifts so that you can prepare your operation for success without being blindsided by pitfalls and emerging trends. They could help guide your decisions in what is shaping up to be a very uncertain time for restaurant operators.

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2023 Operations Management Management 52

Open for Business

MAY 4, 2023

Keeping your online presence up to date, cutting wait times, and highlighting your value all make for a dining experience that feels good to guests and keeps them coming back—no matter what’s happening in the economy. Your front-of-house team is your restaurant’s point of contact with guests once they walk in the door.

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Take-out 2023 Customer Service Online Ordering 78

Sling

MAY 13, 2023

Table of contents Management restaurant positions Back-of-house restaurant positions Front-of-house restaurant positions Management restaurant positions 1) Owner The owner is at the top of the restaurant positions hierarchy.

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Qu

MARCH 31, 2023

Restaurant leaders today find themselves in a rush to optimize every individual part of their operations while overcoming cost pressures, supply chain challenges, and technology proliferation. That’s why we’re dubbing 2023 The Year of Efficiency. 1) More predictable digital sales will enable operational efficiency.

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Modern Restaurant Management

JANUARY 5, 2022

From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023. While some operators have been hesitant to invest in technology, they must reflect on the past two years. Restaurants Must Prepare For Continued Disruptions.

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Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade.

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2024 2023 Food Order 2013 148

EATER

APRIL 10, 2024

Wonder, which operates 11 locations mostly in New York City and its adjacent suburbs, is intent on rethinking restaurant delivery. Wonder, which operates 11 locations mostly in New York City and its adjacent suburbs, is intent on rethinking restaurant delivery. Locked in the kitchen” is hyperbole, but the micrograms aren’t.

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Delivery Cash Management Point of Sale Back of House 135

Modern Restaurant Management

APRIL 7, 2023

Restaurant equipment directly affects the customer experience and operating efficiency from the quality of food offered, the food preparation time and the front and back of house staff levels required to properly service the customer. This is especially true in the food service industry.

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Cash Management Equipment Front of House Small Business 98

Black Box Intelligence

NOVEMBER 14, 2022

With the platform, multi-unit restaurants are able to efficiently collect, manage, and respond to omnichannel customer feedback at the local, regional, and national level and identify root causes associated with back and front of house operations, workforce conditions, and local market trends. 2, 2023. .

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Customer Experience Management Management Front of House 85

Apicbase

MAY 29, 2024

According to Statista , in 2023, the revenue of online food delivery was estimated at over $1 trillion, and it is expected to hold a 50% share of the drive-thru and takeaway food service markets by 2030. Indeed, they have been around for over a decade: a NYT article from 2019 dates them back at least to 2013. Virtual restaurant brand.

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Kitchen Safety Front of House Online Ordering Food Order 52

EATER

FEBRUARY 27, 2024

In a 2023 statement to Eater, Kroger said that it “will not lay off any frontline associates or close any stores, distribution centers or manufacturing facilities as a result of this merger.” billion merger. Reuters previously reported that the companies would sell 250 to 300 stores to “alleviate U.S. antitrust concerns” over the merger.

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Restaurant Law 2023 Consumer Goods Back of House 84

EATER

OCTOBER 11, 2023

. | Erin Ng Neon walls, palm-shaped chairs, giant pepper grinders — there’s nothing subtle about maxed-out restaurant design in 2023 Walking into Shuggie’s Trash Pie is like entering an acid-tinged glam paradise. This is restaurant design in 2023. And it’s a good thing, too — the color yellow has been known to stimulate the appetite.)

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Design Front of House Seating Back of House 86

Black Box Intelligence

JUNE 14, 2023

First Things First Before I delve into the details, I’d like to address the top concern keeping most restaurant operators awake at night: Is an economic downturn imminent? According to the latest Bloomberg survey study, the probability of an upcoming economic downturn in 2023 has increased from 60% in February to 65% in March.

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Webinar Employee Relations Point of Sale Customer Service 81

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? In terms of operation, we are constantly discussing social media, both in good ways and bad. Mark Hoefer, General Manager, Le Bilboquet Atlanta. “Will this look good on Instagram?

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Fast Casual Front of House Fine Dining Mobile Ordering 115

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

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Article 2023 2022 2021 78

Restaurant365

JUNE 3, 2022

A key finding in the National Restaurant Association’s 2022 State of the Industry report is that 9 of 10 restaurant operators said that being understaffed is having a significant or moderate impact on their restaurant’s ability to grow and succeed. When you feel your passion start to fade, take a step back and remember why you are here.

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Management Management Back of House Front of House 78

7 Shifts

NOVEMBER 1, 2022

Restaurant owners and operators wear a lot of hats. You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you. Before you get any ideas for a cheesy radio spot, take a step back and look at the bigger picture.

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Seating Email Marketing Marketing SEO 221

Qu

JULY 25, 2023

Restaurant operators got habituated to using dated POS systems that presented many obstacles and frustrations. Client-server and first-gen cloud POS wasn’t designed to handle the challenges facing restaurant chains in 2023. Try normalizing data that’s created across 5 to 10 different front-end systems (i.e,

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POS Front of House Back of House Fast Casual 52

Apicbase

AUGUST 25, 2023

Digitisation is more than introducing new technology; it requires a digital mindset – a new way of thinking that changes how restaurants operate. Historically, restaurant operators have (often) been resistant to change. Many aspects of this industry have remained unchanged for centuries. Hospitality is expanding through technology.

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Cash Management Technology Front of House Allergens 52

Black Box Intelligence

NOVEMBER 14, 2022

With the platform, multi-unit restaurants are able to efficiently collect, manage, and respond to omnichannel customer feedback at the local, regional, and national level and identify root causes associated with back and front of house operations, workforce conditions, and local market trends. 31 – Feb.

Customer Experience 40

Customer Experience Management Management Front of House 40

Modern Restaurant Management

DECEMBER 19, 2023

– Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. – Matt Eisenacher, Chief Brand Officer at First Watch Digital transformation continued to dominate 2023. . – Matt Eisenacher, Chief Brand Officer at First Watch Digital transformation continued to dominate 2023.

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2023 Front of House Customer Experience Customer Service 114

Touch Bistro

AUGUST 11, 2021

hour, restaurant operators are starting to think about how they will adjust their businesses to a $15 restaurant minimum wage. When your business is located in an affected region, the federal minimum wage takes a back seat to the state or city rate. By January 1, 2023 California’s minimum wage will be $15.00/hour In the U.S.,

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2021 Restaurant Law 2022 Seasonal Menu 98

Black Box Intelligence

MAY 23, 2023

Top Priority: Employee Retention An overwhelming 55% of respondents consider employee retention as a main initiative in 2023. During this month, the industry experienced its softest sales growth since July of last year, making April the second-worst month in over two years. Same-store sales growth was 1.3% in April, which represented a 1.9

Webinar 52

Webinar Point of Sale 2022 Front of House 52

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Try 7shifts for free.

Operations 367

Operations Management Management Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Try 7shifts for free.

Operations 352

Operations Management Management Mobile Ordering 352

Sling

MAY 24, 2023

Table of contents Why you need a restaurant employee handbook Common sections of a restaurant employee handbook Tips for making a restaurant employee handbook Why you need a restaurant employee handbook A restaurant employee handbook is essential for the smooth operation of your business and your team.

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Employee Relations Restaurant Law Information Back of House 88