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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. Restaurants can use AI to analyze customer preferences, dietary restrictions, and past orders to create tailored dining experiences.

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2025 Restaurant Payment Trends and Predictions

Modern Restaurant Management

According to Statista , the global online food delivery market size was valued at $151.5 Increased Frequency of Fee and Rate Auditing Many restaurants and QSRs have had massive increases in order ahead and digital ordering over the last few years.

2025 447
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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

Clear signals (verbal or non-verbal) between the kitchen, servers, and hosts help reduce wait times and missed orders. A Klaviyo survey highlights growing pressure to deliver value and consistency both in-person and online. Speed of Service This measures the time from order to delivery.

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The Unlikely Perks of a Larger Restaurant Space

EATER

Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. In 2022, Kato reopened in a much-larger space and built up its menus, beverage program, and staff. This send is the second of a four-part series on restaurant growth, presented by Square.

Seating 222
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How to Build a Food Delivery App for Your Restaurant

The Rail

As customers increasingly turn to online ordering for convenience and safety, restaurants must adapt to stay competitive. The global online food delivery market size was valued at USD 221.65 billion in 2022 and is projected to grow at a compound annual growth rate (CAGR) of 10.3% Real-time order tracking.

Delivery 147
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Bridging the Gap: Integrating Legal and Insurance Considerations into Restaurant Cybersecurity Response

Modern Restaurant Management

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

Insurance 282
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Latinx-Owned Bakeries Are Revamping the Concha

EATER

Ximena Suarez of San Francisco’s Florecita Panadería began experimenting with conchas after quitting her marketing job in 2022, and from the beginning wanted to introduce non-traditional flavors, like chocolate chunk and strawberry hibiscus. “I Most modern panaderías are taking flavor inspiration from other cuisines and traditions.