Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. Targeted loyalty benefits focused on access and exclusivity are essential tools to drive cost-effective guest engagement. Exclusivity can apply to more than just menu items.

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Modern Restaurant Management

JANUARY 23, 2024

billion in 2022 to $7,221.73 With more potential challenges than ever to account for, leaders in the food and beverage space must approach challenges proactively to avoid adverse impacts to operations, reputation, and profitability. percent from $6,729.54 billion in 2023 in one year alone.

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Food Safety Food Supply Beverage Loyalty Program 197

Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. When survey respondents were asked if they have more apps now than in 2022, 38 percent of those visiting restaurants frequently reported an increase, compared to 26 percent of all respondents.

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Loyalty Program Social Media 2023 Download 197

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? Fast forward to 2022, and the attitude has changed drastically. restaurant sales are expected to reach 898 billion dollars by the end of 2022.

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Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

Modern Restaurant Management

DECEMBER 30, 2021

The nature of restaurant management is a pendulum; each year operators swing back and forth to prepare for challenges and take advantage of new opportunities. While 2022 may bring new problems, at its heart, it still follows the same cycle of preparation and prevention. Read on for our key predictions to help operators get a leg up.

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Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. Attract and Retain Guests with a Loyalty Program. Restaurants continue to face labor and supply chain issues, plus rising food costs.

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Loyalty Program Online Ordering Point of Sale Customer Experience 223

Modern Restaurant Management

MAY 9, 2022

In our April 2022 monthly industry impact report, QSR sales in the US are flat at 0.2 percent in Q1 2022 compared to the same quarter last year. And as we examine Q1 2022, we see that QSR performance continues to lag. In March 2022, traffic was down -8.5 percent in the first three months of 2022.

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Modern Restaurant Management

OCTOBER 20, 2023

This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs. Some of the most valuable insights for restaurants are found in general operations data, customer data and website data.

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Marketing Loyalty Program Email Marketing Coupons 197

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

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2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

APRIL 16, 2024

Responding to your customer reviews is essential to boosting multi-location businesses’ online reputations and increasing customer loyalty. With 288,000 unanswered reviews in 2022, a well-known coffee QSR was in over their heads. Their CX team was only capturing insights via loyalty programs. All you have to do is ask AI.

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Social Media Loyalty Program Online Ordering Customer Service 110

Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. When survey respondents were asked if they have more apps now than in 2022, 38 percent of those visiting restaurants frequently reported an increase, compared to 26 percent of all respondents.

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Pricing Loyalty Program Social Media 2023 88

Modern Restaurant Management

OCTOBER 15, 2020

According to William Blair , delivery is projected to have a 25 percent CAGR over four years, growing from about $25 billion in 2018 to $62 billion in 2022. Even restaurants traditionally associated with their unique dine-in experiences, such as Benihana and Fogo de Chão, now have branded delivery programs.

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Delivery Social Media Loyalty Program Customer Service 223

Modern Restaurant Management

OCTOBER 18, 2022

The EV market experienced explosive growth in 2021, which is projected to continue into 2022. Improve operations. It’s not enough to implement strict QA programs in your restaurant. You must also monitor your suppliers to be certain they have proper food safety protocols and structured QA programs in place.

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Modern Restaurant Management

JANUARY 19, 2022

For most successful brands, the way out is clear: become more digital, become more data-driven, operate more efficiently, move the marketing needle. But for most successful brands, the way out is clear: become more digital, become more data-driven, operate more efficiently, move the marketing needle.

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Food Supply Restaurant Law Email Marketing Mobile Ordering 199

Modern Restaurant Management

SEPTEMBER 15, 2021

Despite this, four in 10 Canadians are still tentative about eating in-person and plan to postpone their first in-person dining experience for anywhere between a few months of reopening, to sometime in 2022. Eighty-five percent of all restaurant loyalty program users want to interact with loyalty programs via smartphone.

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2021 Loyalty Program Retail Online Ordering 178

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals.

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Modern Restaurant Management

OCTOBER 22, 2020

“Our new formats are incredibly attractive to today’s multi-unit operators, who are looking for chef-driven food quality at a lower investment than a traditional QSR. With drive-thru equipped buildouts as low as 1,200 sq. million over the next five years to build and sustain the program. Holsom by Yogurtland.

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Franchise Franchising Loyalty Program Kitchen Safety 154

Modern Restaurant Management

JANUARY 28, 2024

The annual Data Privacy Day on January 28 and Data Privacy Week on January 21-27 this year (with 2022 marking the first occurrence) is a national effort by the National Cybersecurity Alliance to empower individuals and businesses to respect privacy, safeguard data and enable trust. . “Please reply within five business days”).

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Loyalty Program Small Business Insurance Restaurant Law 100

Mad Mobile

FEBRUARY 22, 2024

47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. trillion in 2024. trillion U.S.

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2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

DECEMBER 14, 2021

Modern Restaurant Manaagement (MRM) magazine asked restaurant industry insiders to discuss the key challenges they believe restaurants will face in 2022. We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow.

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Modern Restaurant Management

JANUARY 22, 2021

“This new model will allow our franchisees to go-to-market quicker than ever before, while reducing the overall development and operational costs,” said Jim Stevens, president of Golden Chick. “We’re partnering with top-tier franchise operators who recognize our momentum and are eager to be a part of our story.

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Restaurant365

JULY 8, 2021

For restaurant owners and operators, how do you balance between maintaining off-premise business and rebuilding in-restaurant sales—at the same time? Chang’s has opened eight of its To Go concepts and plans to have more than 50 To Go units in its network by 2022 to meet the increased demand for takeout and delivery.

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Point of Sale FOH Fine Dining Online Ordering 78

Apicbase

DECEMBER 8, 2022

But despite the aftermath, the sector has gradually recovered by 2022 – to a point where a new sense of normality has set in. We can, however, tell you that restaurants will have to be more flexible in 2023 than ever to meet customer demand while running ultra-efficient operations. However, normality is not the same as stability.

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2023 Food Supply Online Ordering Kitchen Safety 52

Modern Restaurant Management

DECEMBER 20, 2023

Some restaurants were slow to adopt contactless payment methods, efficient booking systems, and other tech solutions, which resulted in missed opportunities to enhance guest experiences and operational efficiency. Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs.

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2023 Loyalty Program Mobile Ordering Consumer Goods 197

The Food Corridor

MARCH 27, 2023

These commissary kitchens are sometimes also known as ghost kitchens, shared kitchens , or virtual kitchens with the delivery-only food brands operating within them called virtual restaurants. Therefore, they operate behind the scenes and out of sight. Food delivery is nothing new, of course.

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

7 Shifts

MARCH 10, 2022

In 2022, there aren't many areas in restaurant management that can't be made better with technology. Primarily a solution for reservation management, Eat App's capabilities touch so much more than reservations - payments, email marketing, and streamlined operations all come with this app. Apple | Android. Apple | Android.

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Management Management Operations Point of Sale 195

Modern Restaurant Management

MARCH 1, 2022

“As QSRs make it increasingly easier to order off-premise with the rollouts of mobile applications and loyalty programs, they provide a convenience to customers that may take the sting out of higher prices,” said Acerra. Compare that to average net price, which was up 7.5 ” QSR App Adoption.

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Loyalty Program Mobile Ordering Download Food Order 183

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. – Christine Barone, President, Dutch Bros. – Joe Hand Jr.,

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Modern Restaurant Management

JUNE 17, 2021

Features of the new restaurant design were determined following a thorough brand study on drive-thru operations and Guest habits, and include a double drive-thru lane, parking stalls for curbside pickup, a walk-up window, and patio seating. He is the co-founder and CEO of DND Group Inc., Franchise sales will be focused on the Southeast. "Partnering

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Franchise Franchising Food Truck Loyalty Program 172

Modern Restaurant Management

AUGUST 25, 2021

We’re excited to open our first restaurants near our headquarters in west Michigan in 2022.” While getting to know the group, I’ve been impressed with the organizational infrastructure, attention to detail, commitment to people, operations capabilities and development of top-notch restaurants.

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Franchise Franchising Customer Experience Point of Sale 167

Modern Restaurant Management

SEPTEMBER 10, 2021

The team at Ike’s Love & Sandwiches, led by CEO Michael Goldberg, Founder Ike Shehadeh, CMO Renae Scott and VP of Development Adam Rinella, will be taking over development, operations, and marketing for all future Bangin’ Buns locations. It was a natural fit to bring Bangin Buns into the Ike’s family.”

Franchise 188

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Modern Restaurant Management

SEPTEMBER 14, 2021

Bill directs all operational and strategic planning and execution for the Applebee’s, Del Taco, MOD Pizza, Wendy’s and Olga’s Kitchen brands. In 2009, Greg moved to the Del Taco brand, where we were chosen as Franchise Operator of the Year in both 2009 and 2010. William (Bill) M.

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Food Tip Distribution Guest Recovery Food Safety 173

Modern Restaurant Management

MARCH 11, 2020

Smart Foodservice operates 70 small-format cash and carry stores across California, Washington, Oregon, Idaho, Nevada, Utah and Montana that serve small and mid-sized restaurants and other food business customers with a broad assortment of products. NYSE: APO) (the “Apollo Funds”) for $970 million in cash.

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Bar Cash Management Loyalty Program Point of Sale 154

The Restaurant Times

AUGUST 30, 2022

A restaurant POS system makes the management of operations in a restaurant smoother and much more convenient. It allows you to manage sales, inventory, supply chain, production, orders, kitchen operations, staff, and customers with the help of a digital interface of the software. How To Select The Best POS System For Your Restaurant.

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POS 2022 Point of Sale Mobile Ordering 52

Modern Restaurant Management

SEPTEMBER 24, 2021

These team members work in restaurants, retail manufacturing plants, regional restaurant operations and the Columbus-based home office. “Team member tenure at White Castle is unprecedented in our industry, and that loyalty absolutely goes both ways.” ” In 1946, Billy Ingram became the first member of the 25-Year Club.

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Franchise Franchising Customer Experience Fast Casual 185

Modern Restaurant Management

DECEMBER 14, 2020

introduced its "Make It This Winter" platform, which offers a collection of resources, including one-on-one consultations with US Foods experts, informational webinars, new outdoor dining products, and updated online materials and tools for restaurant operators to tackle the ongoing challenges brought on by the COVID-19 pandemic. "With

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Webinar Customer Experience Mobile Ordering Customer Service 189

Modern Restaurant Management

JUNE 8, 2020

7010 – Paycheck Protection Program (PP) Flexibility Act of 2020 which extends provisions of the act to give more time to both use and pay back the funds. In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. PPP Goes Flexible.

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