EATER

APRIL 8, 2025

Another couple traveling from San Diego back home to Warren County, Ohio, brought their own food but also sometimes hit the dining car. The people who have made homemade food part of train culture tend to have ideas about self-sufficiency, food sovereignty, and going back to the land. Of course they eat the same way.

Training 273

Training Food Travel Social Media 273

Modern Restaurant Management

MARCH 11, 2025

– Jackie Abril-Carlile, Auguste Escoffier School of Culinary Arts Culinary Instructo r and Executive chef and general manager at North Mountain Brewing Everything Has Changed At the onset of COVID, most fast casual restaurants went from primarily dine-in business to mostly takeout and delivery models. How Do You Stack Up?

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

EATER

FEBRUARY 14, 2025

But when the pandemic upended our routines, we decided to mark each Sunday with date night to decrease the general Groundhog Day daze of March 2020. We went to restaurants sometimes, we cooked together other times. But date nights happened sporadically, and we didnt call them that, if we called them anything at all.

Back of House 163

Back of House Take-out Specials Reservations 163

Modern Restaurant Management

MARCH 11, 2025

Restaurant owners negotiated payment plans with their landlords, many of which had prolonged forgiveness dates, but were often not able to pay back rent. Delivery/Takeout : COVID created a shift from in-person dining to takeout and delivery options, increasing reliance on third party delivery services, and on attractive takeout options.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Lavu

MAY 23, 2025

Dont let an old system hold you back – upgrading can save time, reduce errors, and improve customer satisfaction. Back in March 2017, as many as 60% of payment terminals still relied on dial-up connections, which naturally caused delays. Lavu POS Review 2025 1. EMV chip transactions take about 45 seconds to process.

POS 78

POS Online Ordering Mobile Ordering Inventory 78

Modern Restaurant Management

MARCH 4, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features Yelp's Top Places to Eat in the U.S., decline in veganism, shift away from seed oils, Starbucks Monday, and spirts holding steady. Independent operators feel the squeeze the most. Consumer spending at small business restaurants declined (-2.4

Delivery 221

Delivery 2025 2024 Point of Sale 221

Rocket Fuel

FEBRUARY 19, 2025

Step 1: Start recovering more delivery losses. Its revenue recovery from delivery service providers (DSPs). YOY and hit a six-year low Delivery is up 29.8% YOY and up 372% since 2020 Mobile is up 66.9% YOY and hit a six-year low Delivery is up 29.8% YOY and up 372% since 2020 Mobile is up 66.9%

2025 52

2025 Mobile Ordering Employee Relations Delivery 52

Lavu

JUNE 13, 2025

In 2025, staying competitive means embracing digital payment trends. This article breaks down the top seven benefits of going cashless and how making the switch can boost efficiency and profitability in your restaurant. You read that right. If you think the business cashless trend is crazy, you’re not alone.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

Modern Restaurant Management

NOVEMBER 27, 2024

While many operators struggled to keep expenses – particularly food and labor costs – under control, they also observed an increase in guest traffic and in profit margins, in part due to strong takeout and delivery sales. outlining the top challenges facing the industry, alongside the emerging trends shaping it.

2025 221

2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

MARCH 6, 2020

Online ordering, curbside to-go, self-ordering kiosks, and third-party delivery services dominated the restaurant landscape; these trends were so predominant that you'd now be hard-pressed to find a restaurant that doesn't offer at least one of these services. So what new trends will 2020 bring? Are drive-ins back?

2020 515

2020 Coaching Front of House Customer Service 515

Modern Restaurant Management

NOVEMBER 13, 2020

Ninth Circuit Affirms Fishing Quota : On October 29, 2020, the Court of Appeal for the Ninth Circuit affirmed the administrative powers of the National Marine Fisheries Service under the Magnuson-Stevens Fishery Conservation and Management Act. It will then increase by $1 each year until it reaches $15 an hour in 2026. Litigation.

2020 474

2020 Restaurant Law Food Safety Food Order 474

Modern Restaurant Management

OCTOBER 1, 2020

Many have started offering their menus on third-party delivery websites. Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Looking at the data proves much of what we already know.

Delivery 493

Delivery Loyalty Program Download Online Ordering 493

Modern Restaurant Management

JULY 1, 2020

Of restaurants that have stayed open, many shifted their focus to takeout and delivery. Of restaurants that have stayed open, many shifted their focus to takeout and delivery. In early June, we've seen diners seated come back substantially – now down 57 percent compared to pre-pandemic levels.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

AUGUST 17, 2020

"But while consumers are anxious to get back out there to eat, they come with new expectations on everything from menus to the technology used to increase safety. . "Throughout COVID-19 Consumer Dining Trends. The survey found that 59 percent of US and 47 percent of UK consumers plan to dine-out as soon as they are able.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? Here are their responses. Click here for part two. Anita Adams, CEO of Black Bear Diner. Dennis Becker, CEO, Mobivity.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

SEPTEMBER 30, 2020

13 percent said it was because they now prefer takeout/delivery. Takeout and delivery: a fast-growing and critical component for restaurant success. Most important factors when it comes to the takeout and delivery. How Comfortable are Diners? Some highlights inlcude: Consumers' projected dining out frequency.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

7 Shifts

JUNE 23, 2020

With COVID-19 shutting down businesses worldwide in 2020, restaurants were forced to shut down their dining rooms and pivot to off-site dining only—takeout and delivery. There are two main options when it comes to opening your restaurant for delivery. Pros of in-house delivery. Cons of in-house delivery.

FOH 370

FOH Delivery Insurance Back of House 370

7 Shifts

MARCH 20, 2020

However, in the wake of COVID-19, restaurants are leaning into alternative ways to move inventory, keep staff working, and delight their guests by focusing on delivery and takeout. As of this article’s publication, more than 20 U.S. Don’t worry–we’re here to help. Here are a few reasons to consider exploring these off-premise dining options.

Delivery 366

Delivery Front of House Back of House Online Ordering 366

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

Food Safety 558

Food Safety Recycling Restaurant Law Front of House 558

EATER

MAY 5, 2021

The pandemic has forced restaurants to accommodate delivery in order to stay relevant. And there’s no going back now. A couple of years ago, Tacolicious, the San Francisco restaurant I’m a partner in, switched from using corn tortillas from a local tortilleria to making our own in-house.

Delivery 322

Delivery Back of House Food Order Online Ordering 322

Modern Restaurant Management

OCTOBER 22, 2020

In addition, 210,000 businesses have reopened that were once temporarily closed, with a large increase of reopenings in September 2020. New restaurant openings in Q3 2020 are only down 10 percent compared to Q3 2019. New restaurant openings in Q3 2020 are only down 10 percent compared to Q3 2019.

2019 495

2019 Food Supply Food Truck Outdoor 495

Modern Restaurant Management

JULY 15, 2021

To have a successful restaurant, the owner or manager must be skilled at managing both front-of-house and back-of-house functions. To help increase these profit margins, restaurant owners sometimes focus more on changes they can make to front-of-house, such as increasing their prices or boosting liquor sales.

Front of House 450

Front of House Back of House Seasonal Menu Food Order 450

Modern Restaurant Management

DECEMBER 17, 2020

2020 has been a challenging year for restaurants and hospitality professionals to say the least. New organizations like No Us Without You and the 86 Fund have also been popping up to help the industry weather the storm of winter and support the most vulnerable people working in the back of house.

Back of House 539

Back of House Outdoor Healthcare Government 539

Modern Restaurant Management

DECEMBER 22, 2022

Miso Robotics provides intelligent automation solutions for foodservice that solve some critical back-of-house kitchen operations. Prior to the pandemic, restaurant jobs – especially those back-of house – have seen high turnover rates. fewer employees in the front-of-house and 6.2 Across the U.S.,

2023 471

2023 Front of House Back of House 2022 471

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. The restaurant industry lost $240 billion in profits in 2020 , and in 2021 is projected to fall about $167.5 Restaurants Must Prepare For Continued Disruptions.

Technology 418

Technology Online Ordering Front of House Back of House 418

Modern Restaurant Management

APRIL 13, 2022

With many restaurants running with limited staff, automating delivery allows your staff to focus on higher-priority tasks. food delivery companies brought in roughly $5.5 billion combined revenue from April to September 2020, more than twice as much as their combined revenue in 2019. Retaining and Attracting Employees.

POS 539

POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

JUNE 30, 2021

There is no doubt that 2020 was a transformative year for the restaurant industry. Delivery Reimagined. Rethinking delivery will be an important focus area for brands as delivery orders remain at a higher percentage of total transaction volume. Data-Driven Personalization.

Loyalty Program 508

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 508

Modern Restaurant Management

OCTOBER 13, 2022

Recent surveys are showing the vast majority of Americans have been cutting back on dining out. Adopt In-House Technology to Improve Service and Reduce Errors. It is of critical importance right now that restaurants give customers every reason to return, and reduce every possible risk that might keep them from coming back.

Technology 450

Technology Loyalty Program Mobile Ordering Download 450

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

OCTOBER 7, 2024

Contactless Ordering, Inside and Out Door Dash, Uber Eats and other third-party delivery services will continue to expand. We now design in specific pick-up areas for these third-party delivery systems. History will show that COVID was the line of demarcation for the hospitality industry in the 21st century.

2025 474

2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

DECEMBER 30, 2020

While there is no single answer as to how best to do so, if we look back at the pandemic’s impact thus far, it’s clear that the ability to effectively pivot offerings and communicate with your customers is critical to a restaurant’s survival. Be Transparent About Safety. Think Beyond Your Four Walls.

2021 563

2021 Marketing Food Safety Back of House 563

Modern Restaurant Management

MAY 20, 2021

Restaurants that once employed full front of house operations, quickly turned into crews of kitchen and expeditor staff only, employing sometimes 25-50 percent of their original staff. As dining turned to off premise, remaining staff were focused on packaging and expediting to-go and delivery orders. Roles shifted too.

Technology 474

Technology Front of House Back of House Healthcare 474

7 Shifts

MARCH 18, 2021

After a few weeks of uncertainty in February and early March 2020, COVID-19 was declared a pandemic on March 11, 2020, by the World Health Organization. Despite what the industry has been through, looking back can help us find ways to adapt today and prepare for the future. Foot traffic disappeared overnight.

Point of Sale 370

Point of Sale Back of House Front of House Outdoor 370

7 Shifts

MARCH 25, 2022

Coming out of 2020, few restaurant types were better prepared for the new normal than quick service and fast casual. They had streamlined menus, more digital presence than their full-service counterparts, and dining rooms weren't an integral part of the fast casual experience. Table of Contents. QSR Sales are trending upwards.

Fast Casual 370

Fast Casual Casual Front of House Point of Sale 370

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The purchase is expected to be completed in September 2020. The Main Course. Restaurant of the Future Panel. 20 at 4 p.m. Brands Inc.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

APRIL 12, 2021

And in 2020, Upserve reported a 783% increase in online orders. Diners will come back to restaurants as it becomes safer to dine inside, but many diners are still going to demand the convenience and choice of off-premise dining. Restaurants are unique, and as such, need a unique approach to off-premise sales.

Front of House 406

Front of House Online Ordering Back of House Customer Service 406

Modern Restaurant Management

APRIL 14, 2020

With grocery store shelves barely stocked, you can (and should) successfully add grocery items to your delivery, take out, or drive thru menus. Add notifications on your website, delivery service sites, and social media platforms. Prepare to welcome them back. Add "Grocery to go" to your operation. Communicate.

Healthcare 468

Healthcare Front of House Social Media Website Management 468