Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

JANUARY 21, 2020

But millennials and Gen-Z are quickly becoming the largest generation, overtaking baby boomers in 2019. Other things to consider when you first set up your page include: Call to action button – Adding a button to your Facebook page that directs users to your menu, reservation page, or online ordering system. Ask questions.

Social Media 613

Social Media Marketing 2020 2019 613

Modern Restaurant Management

SEPTEMBER 15, 2021

78 percent of Canadians have ordered delivery within six months prior to the survey. 78 percent of Canadians have ordered delivery within six months prior to the survey. Quebec ordered delivery the most, with 84 percent saying they had ordered within the last six months. Delivering Excellence. ” Supporting Local.

2021 447

2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

OCTOBER 27, 2022

Once updated, the app automatically communicates the information to Dunkin’s customer-facing mobile app, delivery partners, and online platforms, minimizing the likelihood that guests will be caught off guard by a closed store or unavailable item. Enabling Flexible Ordering. Reimagining the Drive-Thru Experience.

Mobile Ordering 492

Mobile Ordering Online Ordering Front of House Customer Experience 492

Modern Restaurant Management

OCTOBER 9, 2020

percent of the 2019 numbers. Brick-and-mortar businesses have thus had to adapt their marketing strategies in order to survive in the long run. As word of the virus spread in early March, the precipitous drops in retail traffic started before any stay-at-home orders were issued. Go Online and Deliver on Delivery.

Online Ordering 474

Online Ordering Email Marketing Social Media Retail 474

Modern Restaurant Management

FEBRUARY 12, 2020

Meanwhile, Uber Eats expected to deliver $10 billion worth of food in 36 countries in 2019. DoorDash, Grubhub and Uber Eats are among the most popular third-party ordering (“TPO”) platform services on the market, which tout online ordering and delivery solutions to restaurant owners across the country.

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Ordering Online Ordering Customer Service Customer Experience 454

Modern Restaurant Management

MAY 20, 2020

What you might not realize is that even if you're a primarily a dine-in restaurant, the chances are high that the majority of your orders and/or reservations are still coming from these mobile devices. In no uncertain terms: if it isn't super easy for someone to see your menu on their phone, they aren't going to order.

Mobile Ordering 585

Mobile Ordering Email Marketing Online Ordering Back of House 585

EATER

MAY 14, 2025

Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. The restaurant, with its then-$55 and -$80 tasting menus, was a food-media darling: In 2019, it earned a Michelin star and topped the Los Angeles Times 101 Best Restaurants list.

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Seating Outdoor Dine-in Beverage 222

Modern Restaurant Management

MARCH 6, 2020

2019 was the year of convenience in the restaurant business. Online ordering, curbside to-go, self-ordering kiosks, and third-party delivery services dominated the restaurant landscape; these trends were so predominant that you'd now be hard-pressed to find a restaurant that doesn't offer at least one of these services.

2020 515

2020 Coaching Front of House Customer Service 515

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Digitize Your Ordering Function and Enhance Your Presence. Just prior to the pandemic, off-premises orders accounted for 60 percent of restaurant engagements, according to a National Restaurant Association report.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

FEBRUARY 17, 2021

Although mandated dine-in restrictions have held back all restaurant segments, particularly full service, consumer demand for restaurant meals and the ability to serve the demand with a host of off-premises services, like digital ordering, delivery, drive-thru, and carry-out, are the silver linings that enable the industry to persevere.

2021 474

2021 Mobile Ordering Download Loyalty Program 474

Modern Restaurant Management

APRIL 29, 2021

March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels. Some operators are willing to have you work today, get paid tomorrow in order to get people in place to handle their minimum requirements. Customers can order and pay without speaking to a human and a runner delivers the food. .”

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Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

SEPTEMBER 16, 2020

You’ll find your customers on the phone, online and in your drive-thru. A stunning stat: 38 percent of millennial respondents in our survey reported ordering from restaurants through contactless channels at least five times per week. Of those that bail: 63 percent say they’d order takeout instead.

Delivery 508

Delivery Loyalty Program Online Ordering Food Safety 508

Modern Restaurant Management

AUGUST 12, 2020

Creating menu items that share the same ingredients allows restaurants to order ingredients in bulk, which can significantly cut costs. In 2019, labor costs averaged 31.6 Restaurant operators should then work on implementing and optimizing a user-friendly online ordering system. Starting with Loyal Customers.

Food Safety 508

Food Safety Online Ordering Website Management Food Order 508

Modern Restaurant Management

AUGUST 11, 2021

According to Tork research, 44 percent of people say they feel good knowing they are supporting local restaurants when they order takeout or delivery. For example, in 2019, a Cincinnati-based restaurant, Buffalo Wings & Rings, a franchise with 60 locations across the U.S, Offer a variety of ordering options for your diners.

Loyalty Program 495

Loyalty Program Social Media Mobile Ordering Online Ordering 495

EATER

MAY 28, 2025

Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. This send is the second of a four-part series on restaurant growth, presented by Square. Subscribe now for more stories like this. In March, the restaurant group announced a forthcoming second location.

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Seating Back of House 2025 Presentation 225

Modern Restaurant Management

FEBRUARY 4, 2022

For restaurant owners, this structure means much lower overhead costs, no service staff, using ghost -kitchen POS system, and delivery-only ordering. The main thing they should invest in is creating a good website for their restaurant and building a strong online presence. We’re way beyond ordering in on a lazy night.

2022 547

2022 Online Ordering Customer Service Website Management 547

Modern Restaurant Management

FEBRUARY 18, 2020

According to a December 2019 report by commercial real estate giant CBRE using data from eMarketer, Generation Z’s spending is now at approximately $143 billion per year, with an additional influence over $450.5 And wow, does this young generation have some incredible spending power! billion in spending by others.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

JANUARY 20, 2022

Within a decade, it could be possible for an individual to approach a drive-through in an autonomous vehicle, order through an AI-powered voice ordering assistant, and eat food that was prepared by robots. Voice Ordering. But this technology has even more applications than just ordering on guests' personal devices.

Food Order 520

Food Order Waste Online Ordering Email Marketing 520

Modern Restaurant Management

JANUARY 5, 2022

Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages. From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023.

Technology 418

Technology Online Ordering Front of House Back of House 418

Modern Restaurant Management

JUNE 8, 2021

Technological advances are helping pave a path towards a more widely accessible food service landscape – both in-person and online. For example, voice-activated AI makes ordering food as simple as having a conversation, and can allow physically disabled patrons to do so with greater ease. Embracing Innovation.

Technology 560

Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

FEBRUARY 11, 2021

The company discovered that bad actors are advertising their services on Telegram forums in order to purchase food and beverage orders at a reduced price, using stolen payment information on behalf of customers. million users in 2019 to 45.6 million users in 2020, according to Statista.

Delivery 474

Delivery Food Safety Online Ordering Food Order 474

Modern Restaurant Management

JULY 15, 2020

Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. In 2019 we were introduced to the chicken sandwich war, and in 2020 it raged on as chain and independent restaurants added the sandwich to their menus for diners to enjoy. Top Foods of 2020.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Easy online ordering – Easy online ordering was nearly tied for second.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

MAY 5, 2021

Reassuringly, On Premise velocity is showing positive signs of nearly reaching levels seen in 2019. Most channels are now showing only single digit velocity decline against booming 2019 levels, suggesting we may be nearing a new On Premise norm." " Beverage Insights. Deals are central to summer events.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

ChowNow

SEPTEMBER 16, 2020

Today, amidst varying local regulations around social distancing, and a restaurant industry trying to stay afloat, diners remain unsure of which restaurants in their area are open and accepting orders. Bring in new diners with these strategies, including using multiple restaurant ordering channels. Create a digital menu.

Social Media 370

Social Media Online Ordering Mobile Ordering Download 370

Modern Restaurant Management

AUGUST 2, 2021

The comparable week in 2020 (to July 25), while in recovery compared to the height of restrictions, was still lower than the same week in 2019. Across all states, value velocity remains strongly positive compared to last year, with all key states now ahead of 2019. Sales velocity is now +34 percent vs July 27, 2019. California.

2021 450

2021 Point of Sale 2019 Equipment 450

Modern Restaurant Management

DECEMBER 22, 2020

Overall, the biggest lesson we’ve taken from this unpredictable year is that in order to successfully spread the spirit of BBQ and kindness, we need to be transparent with our communities, engage with our most loyal customers, and be there for them in hard times. percent better than competitors in year-over-year growth.

Hospitality 493

Hospitality Food Safety Customer Experience Online Ordering 493

Modern Restaurant Management

APRIL 12, 2021

According to founder Noah Glass of Olo , online orders on their platform doubled each year from 2017 to 2019 — before the pandemic. And in 2020, Upserve reported a 783% increase in online orders. More Accurate One of the benefits of online ordering and off-site dining is that ordering is more accurate.

Front of House 406

Front of House Online Ordering Back of House Customer Service 406

ChowNow

FEBRUARY 11, 2020

If you’ve taken a look at Grubhub’s app lately, you may have noticed an immense amount of new restaurants available for online ordering. In fact, they added 150,000 non-partnered restaurants to their platform in Q4 2019. What are the prices for a Grubhub order from a non-partnered restaurant? .

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Pricing Online Ordering Customer Experience Social Media 397

Modern Restaurant Management

SEPTEMBER 30, 2020

More than half of survey respondents said they will order more than usual, with only one in 10 saying less than usual. Followed (not surprisingly) by restaurants and delivery drivers following proper safety protocols, price, and ease of ordering from the restaurant. Most Important safety initiatives.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating.

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. online recipes. ” Tastewise Data. social interactions, and 1.2M

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Serving White Paper Food Recycling 517

7 Shifts

SEPTEMBER 7, 2021

To answer this question, we compared 2019 vs 2021 restaurant receipts. We also looked to see if the number of items ordered per receipt has stayed the same: they didn't. Guests are ordering fewer items and paying more for them. Guests are ordering fewer items and paying more for them. in 2019 and $99.50

Tip Distribution 370

Tip Distribution 2019 2021 Cash Management 370

Deliverect

DECEMBER 7, 2020

Technologies like digital menus, QR codes , contactless ordering, and payment at the table suddenly became the norm. What we saw less of was the fun stuff like robotic cooks and waiters, AI-powered ordering systems, and drone delivery, as the industry focussed on getting through a tough year. Changing delivery order preferences.

Online Ordering 148

Online Ordering 2021 Delivery Ordering 148

Deliverect

DECEMBER 7, 2020

Technologies like digital menus, QR codes , contactless ordering, and payment at the table suddenly became the norm. What we saw less of was the fun stuff like robotic cooks and waiters, AI-powered ordering systems, and drone delivery, as the industry focussed on getting through a tough year. Changing delivery order preferences.

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

Modern Restaurant Management

MAY 20, 2021

As dining turned to off premise, remaining staff were focused on packaging and expediting to-go and delivery orders. Managers, servers, kitchen staff all filled in on roles to handle the increasing volume of online orders as the country embraced digital dining. Roles shifted too. But this is slowly starting to change.

Technology 474

Technology Front of House Back of House Healthcare 474