Modern Restaurant Management

FEBRUARY 9, 2021

Wage changes notwithstanding, the industry is seeing a continued evolution toward more tech-enabled management and optimization tools for worker staffing, scheduling, backfilling, and hiring all powered by the gig-economy (and "gig-trade" to an extent) and become less reliant on going the traditional hiring route.

2021 600

2021 Hiring Technology Social Media 600

Modern Restaurant Management

OCTOBER 30, 2020

percent per year, then you’ve spent around 34K per year on training alone. This figure can go up for management staff, which costs $10,361 on average in 2019. Likewise, you can use a recipe viewer to do much the same, which serves as quality control and a training tool. Contactless Tech.

Front of House 493

Front of House Back of House Point of Sale Technology 493

Modern Restaurant Management

JULY 19, 2021

From kitchen staff to waitstaff and janitors to managers, the industry is faced with one of the tightest labor markets in years amid an economic recovery from one of the worst crises in living memory. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.

Guest Recovery 508

Guest Recovery Recruiting Front of House Customer Service 508

EATER

OCTOBER 15, 2024

The California Restaurant Association , in fact, joined forces with a state gas utility, SoCalGas, to recently beat back a 2019 Berkeley ordinance banning natural gas in all new buildings, even though the rule wouldn’t have affected existing restaurants. Not all California restaurateurs agree. We’re very open to induction.

Compost 297

Compost Food Equipment Waste 297

Modern Restaurant Management

SEPTEMBER 16, 2022

The problem isn’t servers so much as managers and owners. In the old days (pre-2019), it was common to require that staff request a smoke break from management. Typically, managers would only grant this request once the server was done with all of their tables. The answer: we are own worst enemies.

Social Media 461

Social Media Training Take-out Hospitality 461

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Joining Mood in 2018, he currently oversees the QSR team, focused on North America Account Management efforts.

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

7 Shifts

SEPTEMBER 25, 2019

Anyone who’s worked (or even stepped foot) in a restaurant knows how important effective kitchen management is. Read on to learn more about effective restaurant kitchen management tactics you can use to ensure your employees feel supported, safe, and engaged. In 2019, they were one of Indeed’s Top Places to Work.

Back of House 276

Back of House Management Management BOH 276

7 Shifts

OCTOBER 2, 2019

If you’re transitioning to a restaurant management position, congratulations! But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. Let’s lay the groundwork by exploring what it means to transition to management. What are their goals and challenges?

Management 285

Management Management Communication Back of House 285

Modern Restaurant Management

MAY 6, 2021

For some business types, at least 33 percent of 2019 gross receipts must have comprised on-site sales to the public. equipment, accounting, training, legal, marketing). For businesses that were open for all of 2019 and 2020, the maximum amount they can receive is $5 million per restaurant or $10 million per restaurant group.

Document 493

Document 2019 Point of Sale Food Truck 493

Modern Restaurant Management

MARCH 9, 2023

Patrick’s Day weekend in 2019, 63 percent of car-related fatalities involved drunk drivers, and in 2018, 33 percent of pedestrians killed in car crashes over the holiday were intoxicated with a BAC over 0.08. This is when good conflict resolution skills can help to step in, de-escalate and manage the situation. Over the St.

Bar 450

Bar Insurance Restaurant Law Point of Sale 450

Modern Restaurant Management

FEBRUARY 1, 2023

And in 2023, that’s the problem most hiring managers in the restaurant industry are facing. ” In a 2022 Toxic Work Environment Report , “CareerPlug found that 52 percent of employees in the restaurant and food services industry do not feel like their manager genuinely cares about them/their performance at work.

Hiring 474

Hiring 2023 Advertising Recruiting 474

Modern Restaurant Management

JUNE 26, 2024

The popularity of drive-thru continues as sales are up 30 percent since 2019. An intuitive content management system (CMS) empowers you to feature the right items and promotions at the right time of day to boost sales. But what do customers want from the drive-thru experience and how can QSRs better meet those needs?

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

7 Shifts

FEBRUARY 21, 2020

The restaurant landscape is constantly changing, with new technologies revolutionizing the industry from the inside out—from operations management, to labor optimization, to guest experiences.

2020 195

2020 Management Management Download 195

Modern Restaurant Management

FEBRUARY 18, 2020

According to a December 2019 report by commercial real estate giant CBRE using data from eMarketer, Generation Z’s spending is now at approximately $143 billion per year, with an additional influence over $450.5 And wow, does this young generation have some incredible spending power! billion in spending by others.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

FEBRUARY 10, 2020

Please send plant-based news to Modern Restaurant Management (MRM) magazine's Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Del Taco was recognized for adding multiple Beyond Meat items to its menu in 2019 and for heavily advertising these offerings to meat-lovers, vegetarians, and vegans alike. to its menu.

Hospitality 460

Hospitality Food Consumer Goods 2019 460

Modern Restaurant Management

MAY 3, 2022

Over the past few years, the pandemic has caused an uproar and massive changes to the dining experience as we knew it in 2019. Frequently Train Your Staff. To ensure that your guests get to experience that same cultivated experience led by an excellent server, provide frequent training for your servers and hosts.

Customer Experience 471

Customer Experience Training Customer Service Dine-in 471

Modern Restaurant Management

OCTOBER 1, 2020

seconds compared to 255 seconds in 2019. 2019: Dunkin’, Carl’s Jr., 2020: Chick-fil-A, McDonald’s, Arby’s, Burger King, Dunkin’ 2019: Chick-fil-A, Burger King, Wendy’s, Arby’s McDonald’s. 2019: Chick-fil-A, Taco Bell, Wendy's, Arby’s, Dunkin’ Taste.

2020 450

2020 2019 Mobile Ordering Customer Service 450

7 Shifts

AUGUST 27, 2020

Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training, bad relationships with managers, and lack of team-building activities. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

7 Shifts

JUNE 3, 2022

As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. Showcase your core values in your employee handbook, in new-hire training, on your company careers page. The Solution: Create a training program. Most restaurants train new employees, but oftentimes it stops there.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Culinary Cues

APRIL 3, 2020

We may not be able to predict the future, but effective managers are always sifting through the “what if” scenarios and building a strategy for dealing with them. Make sure that every employee is properly trained and on-board with the importance of this process. PLAN BETTER – TRAIN HARDER. Harvest America Ventures, LLC.

Guest Recovery 382

Guest Recovery Social Media Kitchen Safety Food Safety 382

7 Shifts

AUGUST 5, 2020

Keep reading to get answers to questions like: How do you manage staff to boost off-site dining revenue? Are there any tips for food delivery and takeout inventory management? Food delivery ideas: How to manage staff to boost off-site dining revenue It’s important to have a protocol in place for managing delivery and takeout orders.

Delivery 341

Delivery Food Email Marketing Front of House 341

Modern Restaurant Management

FEBRUARY 6, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ” In 2019, Accelerated Franchised Concepts (AFC) closed on a minority investment into Raw J?ce, Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Franchise 384

Franchise Franchising Fast Casual 2019 384

Modern Restaurant Management

JANUARY 13, 2020

Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020. New employee training. Performed manually, these tasks eat up dozens of hours from a high-level manager on a recurring basis. Employee scheduling.

2020 364

2020 Website Management Online Ordering Point of Sale 364

Culinary Cues

APRIL 2, 2020

There is little hope that we can flip on a switch and be back to where we were in the fall of 2019. The purpose of the follow-up is to narrow ideas down to a manageable number (maybe 5-6 ideas), combine thoughts where possible, and show how those ideas address the challenges as stated in the beginning. PLAN BETTER – TRAIN HARDER.

Guest Recovery 491

Guest Recovery Take-out 2019 Hiring 491

7 Shifts

SEPTEMBER 3, 2019

But there are aspects of the job that you, as a manager, can control to strengthen a weak restaurant culture and keep employees happy. In a study done by TDN2k , a company that provides restaurant industry analytics, the annual cost of employee turnover per manager is $13,867. Training isn't a one-and-done deal, either.

Sports 284

Sports Training Fine Dining 2017 284

Modern Restaurant Management

JANUARY 17, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Later this year, the brand will be testing a $100,000 annual salary for Restaurant General Managers of company-owned restaurants in select locations. Curry Up Now Secures Investment.

Franchise 341

Franchise Franchising 2020 Leadership 341

7 Shifts

SEPTEMBER 14, 2020

We encourage that behavior of always giving back to the community that we have our stores in,” explained Kim Jackson, District Manager and Franchise Trainer for The Human Bean. Jean also saw the need for a robust labor management software that appealed to the requirements of a foodservice enterprise.

Management 195

Management Management Point of Sale Franchising 195

Modern Restaurant Management

MARCH 12, 2021

In 2019, they signed a franchise agreement to develop two locations in South Florida – the first just opened in Coral Springs and the second slated for Boca Raton in the next few years. . In the process, Clay and her husband, Nick, fell in love with the concept and its story.

Franchising 450

Franchising Franchise Fast Casual Online Ordering 450

7 Shifts

AUGUST 7, 2024

Why it matters Restaurant Food Cost Percentages Calculate Food Cost Percentage Food costs vs Prime costs Menu Changes and Seasonality Strategies to Reduce Your Food Costs Food Cost Management Tools FAQ What is food cost? million restaurant pros choose 7shifts for scheduling and team management. What can 7shifts do for you?

Food 370

Food Seasonal Menu Inventory Pricing 370

Culinary Cues

APRIL 29, 2024

At a time when the desire and need for dining out has returned to 2019 levels, this seems like a counter-productive formula. The industry expects that many managers will need to belittle and embarrass employees for their quality of work often resulting from the lack of training provided. Let’s open our eyes.

Front of House 317

Front of House Back of House Training Customer Service 317

Modern Restaurant Management

APRIL 25, 2023

Berkeley passed the natural gas ordinance (the “Ordinance”) in July 2019, and it was set to go into effect on January 1, 2020. The CRA sued Berkeley in November 2019, claiming that EPCA and state law preempted the Ordinance. City of Berkeley, Case No. 4:19-cv-07668.

Restaurant Law 470

Restaurant Law 2019 2023 Government 470

7 Shifts

NOVEMBER 3, 2021

The best way to keep passwords safe is by using a password manager designed for businesses such as 1Password or Dashlane. If you ever get a strange message from your manager or GM, you could be a target! Train Staff in Best Practices. Here is where you can find all sorts of tailored training for your team. PCI Compliance.

POS 370

POS Audits Loyalty Program Information 370

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. ” The KFC Foundation provides the funding and outreach, and SaverLife manages the savings platform and financial rewards for KFC participants.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

JULY 6, 2020

Wage and hour claims are particularly risky because they almost certainly are not covered by any of your insurance policies and they are often the subject of class actions and representative actions under PAGA, which resulted in nearly $90 million in penalties in 2019 alone.

Restaurant Law 482

Restaurant Law Document Insurance Hiring 482

Modern Restaurant Management

AUGUST 5, 2020

Since unemployment benefits can sometimes offer better pay than the jobs these workers previously held, what tactics can QSR managers use to attract workers? In 2019, the overall turnover rate in the restaurant sector was about 78.6 How can employers attract workers?

Recruiting 341

Recruiting Hiring Point of Sale Food Supply 341

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” In addition to improving the guest experience, technology also makes it easier for restaurants to manage their operations.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539