Modern Restaurant Management

OCTOBER 31, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features interesting and insightful trends from Upserve, order for pickup guest experience study results, the Fraud Aftershock Index and the importance of foot traffic. Order for Pickup Stats. National Menu Trends. The ‘NOW’ Economy.

2019 135

2019 Mobile Ordering Online Ordering Customer Experience 135

Modern Restaurant Management

FEBRUARY 1, 2021

The pandemic has altered consumer behavior, from how people order restaurant food, where they can eat, and their perception of third-party delivery companies. 21 percent of those ordering restaurant delivery in the past month are new users. ” Beware Increasing Prices. ” Beware Increasing Prices. In the U.S.,

2021 122

2021 Point of Sale Guest Recovery Travel 122

Aaron Allen & Associates

AUGUST 24, 2022

From online ordering to kitchen automation and pizza delivery with drones, innovation continues to be an essential part of the future of the pizza industry. Digital and online ordering is growing 300 percent faster than dine-in ordering (again, this means billions of dollars in the U.S.

Technology 59

Technology Mobile Ordering Online Ordering Point of Sale 59

Modern Restaurant Management

MARCH 16, 2020

17 percent said they were just avoiding dining-in (opting to pick-up or have food delivered), with 10 percent appearing to lean toward Ordering for Pickup only. percent decrease from 2018 amid the ongoing trade war but still the second-highest year on record. In reality, Order for Pickup offers wait times up to 2.4X

Mobile Ordering 104

Mobile Ordering Online Ordering Point of Sale POS 104

Single Platform

OCTOBER 24, 2018

The TechTable Summit 2018 took place on October 17th. How can you, as a restaurateur, achieve this while doing everything else you need to in order to keep a restaurant in business? There are plenty of technologies that can help you zero in on customer behaviors in order to take action. About TechTable.

Events 36

Events 2018 Technology Loyalty Program 36

EATER

DECEMBER 16, 2021

In 2018, the efforts of unions and worker organizations led to the Supreme Court of California issuing a landmark decision in the case Dynamex Operations West, Inc. For example, Vianne explained, “DoorDash might offer a higher $12 delivery fee per order. Vianne once delivered a Starbucks order to one well-known celebrity.

Back of House 140

Back of House Employee Relations Delivery Mobile Ordering 140

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. NCR Corporation added technology that builds diners’ confidence by empowering them to both order and pay via their own mobile device.

Food Safety 203

Food Safety Mobile Ordering Online Ordering Kitchen Safety 203

Modern Restaurant Management

OCTOBER 15, 2019

percent (the first quarter of 2018 at -0.05 Same-store sales growth is expected to continue to be sluggish during the fourth quarter given the softening economic conditions and the fact that the fourth quarter of 2018 was the strongest in terms of same-store sales with 1.4 16 being World Food Day and restaurant prices rising 3.2

2019 72

2019 Point of Sale Small Business Consumer Goods 72

Modern Restaurant Management

DECEMBER 9, 2019

Taylor brings deep experience in restaurant off-premise ordering and extensive executive leadership experience in both startup and growth-oriented businesses. As Co-founder and CEO of Splick-it, Taylor grew the company from inception to an industry leader that processed more than $1billion of off-premise restaurant orders.

Leadership 167

Leadership Online Ordering Website Management Customer Experience 167

Single Platform

OCTOBER 24, 2018

The TechTable Summit 2018 took place on October 17th. How can you, as a restaurateur, achieve this while doing everything else you need to in order to keep a restaurant in business? There are plenty of technologies that can help you zero in on customer behaviors in order to take action. About TechTable.

Events 28

Events 2018 Technology Loyalty Program 28

Modern Restaurant Management

JANUARY 31, 2020

percent, largely contributed to the 2019 drop and marked the largest quarter-over-quarter decline since 2018. points in 2018. The weakest business categories varied by type and price point, and included stores selling mobile phones, shoes, and appliances. Delivery and To-Go orders are up 14 percent.

2020 164

2020 Loyalty Program Point of Sale 2019 164

Modern Restaurant Management

JANUARY 27, 2020

Grubhub launched its Ultimate technology, a revolutionary, first-of-its-kind proprietary hardware and software solution that integrates all restaurant ordering channels into one system. There are four components that make up the Ultimate technology: Lightweight point of sale (POS) with direct integration to the Grubhub web and mobile app.

Catering 109

Catering Mobile Ordering Customer Service Leadership 109

RGU

JANUARY 20, 2020

Mobile influences the purchasing and ordering process, regardless of whether the product is ultimately delivered or picked up in-store. Its stock price rose by more than 17 percent on that news, and Uber’s stock price saw a slight uptick. 10, 2020 , down from a high of $13 billion in September 2018 and $7.3

Mobile Ordering 52

Mobile Ordering Loyalty Program Food Supply Retail 52

The Restaurant Times

JANUARY 27, 2022

Even before the pandemic, quite a few restaurants were struggling to survive, and many of them succumbed to closures in 2018 and 2019, a fate that most other restaurant industries in the world faced during the pandemic. Pricing Right Matters . Resultantly, gaining a competitive advantage became difficult for every restaurant in the UK.

Fine Dining 52

Fine Dining Customer Service Customer Experience Mobile Ordering 52

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. QDOBA's New Concept. ” Delivering Jobs.

Franchise 125

Franchise Franchising Loyalty Program Kitchen Safety 125

Modern Restaurant Management

FEBRUARY 4, 2020

He succeeds Frances Allen, Boston Market’s CEO since 2018, who is departing for a new venture. He also previously worked with Taco Bell Corporation and Mobil Oil Corporation. The first 100 guests to place an order either online or in person at the new River North location will get free Lettuce Wraps for a year.

Online Ordering 109

Online Ordering Hospitality Leadership Design 109

Modern Restaurant Management

FEBRUARY 25, 2020

” The NLRB issued an NPRM concerning joint-employer status under the NLRA on September 13, 2018. In Arkansas, ordering buffalo ribs will land you a plate of fried fish—seasoned, battered ribs cut from local big-boned buffalo fish. The final rule will be effective April 27, 2020. and Maria Washington).

Mobile Ordering 115

Mobile Ordering Front of House Customer Experience Back of House 115

The Restaurant Times

DECEMBER 22, 2021

Since 2018, the takeaway business in India has grown by approximately 17% every four months. With everyone forced to stay within the confines of their homes, people became comfortable with the idea of ordering online. The pricing increases with added features. . The COVID-led disruption enhanced a takeaway’s revenue immensely.

License 52

License Loyalty Program POS Point of Sale 52

Modern Restaurant Management

SEPTEMBER 15, 2020

These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. They also have the choice of using the MarketConnect app to order and pick up from a designated shelf onsite, avoiding interactions and maintaining necessary social distancing.

Fast Casual 132

Fast Casual Casual Menu Mobile Ordering 132

Apicbase

JANUARY 13, 2023

With smart food ordering — meaning leveraging tech for inventory management and vendor selection — operators can cut down on food waste by 80%. For 62% of restaurants , automation could help fill critical gaps in managing orders. IMARC Group , 2022) Global food ordering is expected to top $365 billion by 2030. ( billion by 2028.

2023 52

2023 Operations Management Management 52

Modern Restaurant Management

JUNE 14, 2020

My vision was to transform the delivery and pick-up ordering experience. Supported by Just Eat Takeaway.com, we intend to accelerate our mission to be the fastest, best and most rewarding way to order food from your favourite local restaurants in North America and around the world. Today, Grubhub is a leader across North America.

Food Safety 140

Food Safety Loyalty Program Kitchen Safety Online Ordering 140

Modern Restaurant Management

MAY 7, 2021

Randy’s Donuts began franchising internationally in 2018 with development deals for 20 stores in South Korea, five stores in portions of Saudi Arabia and nine stores in the Philippines. ’ We’re one of the only restaurants serving filet mignon and lobster at fast food prices.”

Franchise 159

Franchise Franchising Sustainability Fast Casual 159

Modern Restaurant Management

OCTOBER 29, 2020

This edition of MRM News Bites features tech companies winning funding, AI in the kitchen, DoorDash invests in brick and mortar and the gamification of food ordering. The funding will be used to help more restaurants transition to online ordering during the COVID-19 pandemic and beyond. Ordermark Raises $120M in Series C Funding.

Online Ordering 136

Online Ordering Customer Service Seasonal Menu Food Order 136

Modern Restaurant Management

DECEMBER 31, 2019

Low priced / value perceived / big ticket items brought down to a fixed low price. The utilization of ghost kitchens means more money and opportunity for restaurant operators, without large price or labor hikes. Online ordering will continue to have a profound effect on the industry in 2020, but the power dynamics will change.

2020 135

2020 Kitchen Safety Consumer Goods Point of Sale 135

Modern Restaurant Management

OCTOBER 16, 2019

World’s First Mobile Restaurant Powered by Advanced Robotics. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. ” While Ono’s food truck is powered by complex technology, ordering an Ono Blend is simple. Ono Food Co. Door Dash Shared Kitchen. ? GlobalData).

Food Truck 121

Food Truck Customer Service Customer Experience Front of House 121

Modern Restaurant Management

JUNE 19, 2020

“With Relish’s delivery options, our employees can order and enjoy food from restaurants they love without leaving the building. Plus, Relish gives restaurants more of the high-value orders they love from ezCater.” xtraCHEF’s mobile app (available on iPhone and Android devices),?as immediately?begin

Food Safety 116

Food Safety Customer Experience Website Management Employee Relations 116

Modern Restaurant Management

MARCH 11, 2020

US Foods will finance the acquisition primarily with $700 million in fully committed financing from Citigroup and Bank of America and will fund the balance of the purchase price through its existing liquidity resources. At the closing of the acquisition, US Foods’ pro forma net leverage is expected to be approximately 4.0x

Bar 124

Bar Cash Management Loyalty Program Point of Sale 124

Modern Restaurant Management

MAY 5, 2020

" Cheetah offers transparent pricing to consumers, independent restaurants and small businesses with next-day, contactless delivery for orders placed through its mobile application. Consumers simply order through the mobile app and pick up the next day from one of Cheetah’s designated drive through locations.

Guest Recovery 104

Guest Recovery Food Safety Loyalty Program Point of Sale 104

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

Franchise 178

Franchise Franchising Leadership Beverage 178

Modern Restaurant Management

SEPTEMBER 24, 2021

Franchisees have a unique opportunity to invest in this rapidly growing brand right now, given that prime real estate is available for a low price like we’ve never seen before.” Through this integration, we hope restaurants can reach even more customers in order to strategically build their off premises business.”

Franchise 172

Franchise Franchising Customer Experience Fast Casual 172

Touch Bistro

MARCH 30, 2021

In fact, 87 million adults planned to dine ou t for Mother’s Day in 2018. With so many people dining out (or ordering in), this is the perfect holiday to generate more traffic than normal for your restaurant – especially if you follow our 17 Mother’s Day restaurant ideas below. So, how do you prepare to impress this crowd?

2021 79

2021 Email Marketing Social Media Seasonal Menu 79

Modern Restaurant Management

FEBRUARY 6, 2020

” Since celebrating its 50th anniversary in 2018, Roy Rogers has invested heavily in rebuilding every aspect of its business model in preparation for this new expansion initiative. Other enhancements, including overhauls of the brand’s technology systems and mobile app, are on the horizon.

Franchise 126

Franchise Franchising Fast Casual Customer Experience 126

Modern Restaurant Management

JUNE 12, 2020

” Patrick Renna, who has served as the brand’s President & CFO since June 2018, will now devote his full attention to his CFO role. Guests can place orders by calling ahead as well as through Captain D’s third-party delivery providers DoorDash and Uber Eats where available. ” A&W Doubling Up.

Franchise 141

Franchise Franchising Food Safety Kitchen Safety 141

Modern Restaurant Management

AUGUST 14, 2020

Fazoli’s fans in Atlanta can order delectable Italian dishes for delivery, carryout and catering only. ” Fazoli’s off-premise initiatives and upgrades continue to evolve, and Fazoli’s loyalty guests can order and receive the brand’s delicious Italian fare, served exactly how they want it, when they want it.

Franchise 186

Franchise Franchising Kitchen Safety Food Safety 186

Modern Restaurant Management

NOVEMBER 19, 2019

Nitrogen gelato previously debuted at the Milan Roastery when it opened in September 2018. With a growing number of consumers ordering through online channels, the goal of the new concept was to develop a more efficient operating model that celebrated this change in consumer behavior. Arriviamo™ Cocktail Bar. Card at Capital One.

Delivery 107

Delivery Reservations Customer Experience Retail 107

Modern Restaurant Management

FEBRUARY 19, 2020

Prior to Boston Market, Allen served as President of Jack-in-the-Box from 2014 to 2018, where she held full strategic and operational responsibility for the 2,200-unit, $3 billion hamburger quick service restaurant chain, generating superior results and upgrading the quality of the menu. – and beyond.”

Franchise 109

Franchise Franchising Fast Casual Point of Sale 109

Xtra Chef

DECEMBER 11, 2019

The ideal debt-ratio number varies by industry, but according to 2018 restaurant data 0.85 These accounts are arranged in a specific order, starting with your balance sheet accounts and ending with your income statement accounts. It indicates whether you’re pricing your menu properly and controlling your costs. is high, 0.56

Cash Management 90

Cash Management Point of Sale Tip Distribution Inventory 90