Modern Restaurant Management

MAY 15, 2024

Sixty one percent of diners would leave a drive-thru line with five or more cars in front of them, according to a survey on QSR ordering preferences from Xenial. Long lines do not have to scare customers away, however: 91 percent of diners who say they would skip or leave the line if there were too many cars also say they would be more likely to stay if they previously experienced speedy drive-thru service at the same restaurant.

Mobile Ordering 110

Mobile Ordering Customer Service Customer Experience Technology 110

Open for Business

MAY 16, 2024

Menus can be refreshed and hospitality can be fine-tuned, but your restaurant’s success ultimately boils down to discoverability. Diners are doing more research than ever and a restaurant website is a critical touchpoint of the guest experience. Creating a digital extension of your brand gives you the opportunity to start winning over guests before they reach the table.

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Website Management Email Marketing SEO Seasonal Menu 78

Modern Restaurant Management

MAY 10, 2024

There is an opportunity for QSRs to attract new customers by integrating bold, exotic flavors and ethnic cuisines into LTOs and menus. Eighty three percent of Gen Z is excited for new food and beverage trends with 25 percent expecting to dine out more this year, according to a recent Datassential report. This is coupled with the global ethnic food market projected to grow by approximately eight percent from 2023 to 2023.

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Social Media 2024 2025 Seasonal Menu 167

SpotOn

MAY 13, 2024

One-third of tipped restaurant workers report no change in their tips over the last year A majority of tipped workers still expect the standard 15% - 20% tip  Technology is providing a solution for improved guest experience and enabling tipped workers to take home more pay SAN FRANCISCO, Calif., May 13, 2024 — The emergence of preset tip amounts and requests for tips in spaces outside the hospitality industry has some Americans feeling burnt out from the concept of tipping altogether

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Point of Sale 2024 Customer Service Customer Experience 105

Advertiser: Paycor

There’s a new overtime salary threshold that will impact employers across the country. If you have an employee making less than $43,888 on July 1 or less than $58,656 on January 1, you’re going to have to start paying overtime. Download Paycor’s guide to learn: Which groups of employees are affected? How should you classify employees? Best ways to mitigate risk.

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The Restaurant Group

MAY 13, 2024

Crafting a Profit-Driven Menu: Expert Tips From TRG Restaurant Consultants Optimizing your restaurant menu helps with your profitability if done right. As a crucial part of your success, TRG Consulting can help you craft a strategic profit-driven menu. We provide analysis and menu creation services that don’t simply showcase your food offerings but also boost your bottom line.

Menu 78

Menu Seasonal Menu Customer Service Customer Experience 78

SpotOn

MAY 13, 2024

As the summer season approaches, bringing with it longer days and warmer weather, restaurants have a golden opportunity to welcome waves of customers looking for memorable dining experiences.  From crafting a summer menu that celebrates seasonal ingredients to offering cool beverages can enhance customer loyalty, adapting to the busy season with innovative menu ideas and online ordering can set your restaurant apart.

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Seasonal Menu Outdoor Email Marketing Loyalty Program 98

TastyIgniter

MAY 12, 2024

This blog post provides valuable insights on how to improve restaurant excellence by focusing on both front-of-house (FOH) and back-of-house (BOH) operations. Key strategies include training FOH staff in hospitality and SOPs, leveraging technology to streamline processes, optimizing seating and wait times, fostering transparency within the BOH team, and implementing a reward system to incentivize excellence.

Front of House 96

Front of House Back of House FOH BOH 96

Crunchtime

MAY 15, 2024

It was a typical bustling Friday rush. However, during this particular shift, chaos unfolded that would test the resolve of the staff and reveal unexpected compliance issues. As general manager (GM), I can’t say I didn’t see this coming. In fact, I tried to signal the alarm to leadership many times, along with my team, who often felt their feedback fell on deaf ears.

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Leadership Management Management 107

Sculpture Hospitality

MAY 15, 2024

Running a restaurant is both an art and a science. While creating delicious menu items and delighting customers might be your true driving factor for owning your business, understanding its financial health is equally as important.

Menu 88

Menu Management Management 88

Advertiser: Paycor

There’s a new overtime salary threshold that will impact employers across the country. If you have an employee making less than $43,888 on July 1 or less than $58,656 on January 1, you’re going to have to start paying overtime. Download Paycor’s guide to learn: Which groups of employees are affected? How should you classify employees? Best ways to mitigate risk.

Download

Modern Restaurant Management

MAY 15, 2024

Sixty one percent of diners would leave a drive-thru line with five or more cars in front of them, according to a survey on QSR ordering preferences from Xenial. Long lines do not have to scare customers away, however: 91 percent of diners who say they would skip or leave the line if there were too many cars also say they would be more likely to stay if they previously experienced speedy drive-thru service at the same restaurant.

Mobile Ordering 88

Mobile Ordering Customer Service Customer Experience Technology 88

Wasserstrom

MAY 15, 2024

The restaurant industry is abuzz with a concept borrowed from other sectors: dynamic pricing. This strategy involves adjusting menu prices based on factors like time of day, customer demand, and even weather. While not entirely new, technology and consumer interest are creating a potential tipping point for its widespread adoption. Dynamic Pricing in the News […] The post Will Dynamic Pricing Hit the Menus?

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Pricing Blog Technology Menu 87

EATER

MAY 10, 2024

Allie Sullberg We asked chefs how they stay safe in the kitchen, and what to do — and not to do — in case of emergencies I didn’t always keep burn cream in the kitchen. For the longest time it was in the bathroom, with the bandages and ibuprofen and Pepto Bismol. But it turns out that the kitchen is where I’m most likely to get burned in my house, whether it’s from touching a cast-iron skillet I forgot was still hot, getting splattered with frying oil, or hitting the side of the oven with my arm

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Back of House Take-out Hospitality Management 84

Restaurant Business

MAY 14, 2024

The brand’s newest location in New York City’s Soho neighborhood showcases a rotating menu, beverages in test, a sidewalk coffee cart and enhanced customer experience.

Innovation 101

Innovation Beverage Customer Experience Menu 101

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Leadership

The Rail

MAY 15, 2024

By Jose Chavez, Contributor Our culture today, more than ever before, is characterized by speed. As a result, the demand for quick and convenient dining options has been met. Peer into counter service restaurants, from fast food chains to trendy eateries, which play an active role in the restaurant industry. I've witnessed how these establishments cater to our efficiency needs throughout the years without sacrificing our taste buds.

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Fast Casual Customer Service Customer Experience Fine Dining 52

Modern Restaurant Management

MAY 13, 2024

Tastes and preferences constantly change as trends come and go, keeping the restaurant industry on its toes. But two non-negotiables have remained strong for diners: convenience and loyalty. With digital and frictionless experiences at the forefront, diners are seeking their favorite restaurants in new, more affordable ways. The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu.

Pricing 110

Pricing Loyalty Program Mobile Ordering Customer Service 110

SpotOn

MAY 14, 2024

Are you a restaurant owner looking to switch point-of-sale systems? Or are you just curiously searching for the best point-of-sale systems for that restaurant you always wanted to open? When it comes to different POS systems, you’ve most likely heard of SpotOn mentioned alongside Shift4’s SkyTab POS, Toast , Clover , Square , and others.

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POS Point of Sale Customer Service 2024 52

EATER

MAY 13, 2024

Getty Images Why do so many cookbooks these days include shots of bare skin? A version of this post originally appeared in the May 12, 2024 , installment of Dining In With Eater at Home , a newsletter highlighting the people, products, and trends inspiring how we cook now. Subscribe now. By the time that Le Sud , the third cookbook from the Paris-based recipe developer and food stylist Rebekah Peppler, hit shelves at the end of April, I’d already spent months living vicariously through its digit

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2024 Presentation Advertising Casual 90

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Food

Restaurant Business

MAY 14, 2024

The multi-concept restaurant operator said it would also like its Smokey Bones barbecue concept to become a public company.

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Operations 114

Clover - Restaurants

MAY 14, 2024

Because starting a restaurant in California can require a lot of time, passion, and budget, we’ve prepared this opening a restaurant in California checklist on how to help successfully open a restaurant in the country’s golden state. 1. Determine the concept of your restaurant There are over 68,000 restaurants in California, so it’s incredibly important to determine a unique concept that could help you stand out.

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License Small Business POS Beverage 52

Modern Restaurant Management

MAY 14, 2024

Denver-based chef Justin Cucci has long been a champion for sustainability at his farm-to table eateries. To date, he has opened six restaurants and venues, turning a former mortuary, gas station and brothel all into restaurants with globally inspired locally sourced menus. Cucci also wanted to create a sustainable culture for his employees and implemented a self-funded 100-percent employee stock ownership plan (ESOP) so his 325-plus Edible Beats employees will now share in the long-term financi

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Sustainability FOH BOH Document 100

The Eat Restaurant

MAY 17, 2024

During busy evenings at your restaurant, stress levels can run high. But, the last thing you should do is drop the ball on guests waiting outside. This is where a reliable waitlist system comes in.

Operations 78

Operations 78

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Loyalty Program

EATER

MAY 14, 2024

From the meats to the sides, pitmaster Chuck Charnichart guarantees an “explosion of flavor” at her Lockhart, Texas barbecue joint In the Texas Hill Country, barbecue is the stuff of legends. You have likely heard of Lockhart, the tiny town that is, officially, the state’s barbecue capital. And for decades, the scene was ruled by just a few smoke-stained joints — Smitty’s, Black’s, and Kreuz Market are among the most iconic — but now Barbs B Q, a restaurant helmed by 25-year-old pitmaster Chuck

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Back of House Influencer Events Serving 85

Restaurant Business

MAY 15, 2024

A presentation and interview with Chef Aaron May at NRA Show 2024 Sunday, May 19, 12 PM & 2 PM: RATIONAL Booth 4840 Chicago (May 10, 2024) – Join us for an unforgettable culinary demonstration and interview with none other than celebrity chef Aaron May. Known for his charismatic personality and mastery in the kitchen, Chef Aaron has gained national acclaim through his appearances on popular Food Network TV shows like "Diners, Drive-Ins and Dives" and "Guy's Grocery Games.

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2024 Innovation Events Technology 89

Clover - Restaurants

MAY 15, 2024

What is a barcode scanner? A barcode scanner is a piece of technology on a device that scans and reads barcodes. The scanner reads the black lines and white spaces of a barcode to store information such as product details, prices, and inventory levels. There are two types of scanners: laser and camera-based. The first uses a laser beam to read the barcode.

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Inventory White Paper Audits Waste 52

Modern Restaurant Management

MAY 16, 2024

On average, restaurant SEO campaigns can see a 500 percent ROI after three years , so there’s massive potential for you to use SEO to grow your restaurant. This article will walk you through a weekly restaurant SEO checklist that you can follow to improve sales in three months. From there, you can grow more if you continue to work on this stuff. 1.

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SEO Social Media Customer Service Events 88

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

Aaron Allen & Associates

MAY 10, 2024

In an era where capital efficiency and strategic growth have never been more crucial, Real Estate Investment Trusts (REITs) emerge as pivotal players in transforming the real estate landscape of the hospitality industry. With billions at stake and the need to adapt rapidly to market dynamics, understanding how REITs can support your expansion, renovation, or operational optimization is vital.

Hospitality 52

Hospitality Fast Casual Cash Management Hotels 52

Squirrel Systems

MAY 11, 2024

In the ever-evolving restaurant industry landscape, virtual brands have emerged as a buzzworthy innovation. These “ghost kitchens” operate without a traditional brick-and-mortar presence, selling their culinary creations exclusively through online delivery platforms. As the concept gains traction, a critical question arises: Are virtual brands a sustainable economic benefit for operators or merely a fleeting trend?

Online Ordering 52

Online Ordering Delivery Sustainability Innovation 52

Restaurant Business

MAY 14, 2024

Retail Watch: As companies look to lure inflation-weary consumers, a grocer makes a major value play. Plus, Foxtrot’s assets sold and Beyond Meat’s struggles.

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Retail Food Operations 96