Modern Restaurant Management

JUNE 14, 2022

Restaurant theft is expensive. One study found that internal employee theft is responsible for 75 percent of inventory shortages and about 4 percent of restaurant sales. It’s also more prevalent than some restaurant owners and managers might want to believe. That totals between $3 and $6 billion annually.

Point of Sale 203

Point of Sale Kitchen Safety Back of House Inventory 203

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Benefits of having an engaging newsletter. 6 Tips on Creating a Winning Restaurant Newsletter. 10 Restaurant Newsletter Ideas. One way to keep customers coming back?

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

AUGUST 14, 2023

The restaurant world is one of the most competitive industries on the planet. As a restaurant owner, you know that a successful business requires more than delicious signature dishes and an appealing atmosphere. In a marketplace full of choices, attractive branding can make or break your bottom line.

Social Media 167

Social Media Book Customer Experience Design 167

Culinary Cues

MARCH 15, 2021

There has never been a more important time for culinary schools than right now. Sure, I know how much the restaurant/foodservice industry is suffering and how many operations are shutting their doors as a result of avoiding decades of challenges brought to a head by the pandemic, but believe me when I say that this will change.

Education 539

Education Food Supply Training Communication 539

7 Shifts

NOVEMBER 12, 2020

Did you know that restaurant employees change jobs every 56 days ? The restaurant industry welcomes new staff at unprecedented rates. In other industries, the average employee tenure is 4.2 Strategic onboarding is critical to battling costly and disruptive employee turnover. What is employee onboarding?

FOH 307

FOH BOH Food Safety Customer Service 307

Sling

APRIL 2, 2024

Even though the definition has changed over the years, it’s still a useful way for your business to cover transitions between shifts and to reinforce the number of team members on duty when things get busy. For example, a restaurant that is open from 7 a.m. to boost the number of employees on hand. What is a swing shift?

Definition 78

Definition Customer Service Training Customer Experience 78

Restaurant Engine

MAY 10, 2023

Engaged employees are more productive and detail-oriented. You already know that having engaged customers helps your restaurant grow. But did you know that employee engagement is essential for your restaurant’s bottom line, too? Does your staff feel like a team?

Website Management 64

Website Management Seminar Customer Service Equipment 64

Modern Restaurant Management

JUNE 24, 2022

The idea of creating a well-thought, engaging employee handbook isn’t why restaurateurs go into the food industry. We've detailed six concepts that every restaurant employee handbook should cover to create a well-oiled machine. Procedures for Operating Restaurant Equipment (if applicable).

Food Safety 197

Food Safety Kitchen Safety Restaurant Law Equipment 197

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Open for Business

JUNE 15, 2023

Empathy might not be part of your restaurant’s training program—yet. But knowing how to teach empathy can make a serious impact on your staff, customers, and the bottom line. This important skill can create a positive workplace culture and improve the hospitality experience for guests. Credit: Getty Images.

Hospitality 78

Hospitality Loyalty Program Communication Training 78

Restaurant365

MARCH 5, 2020

It’s 2020, and your teams are already using technology that improves efficiency and controls business costs. From cloud-based POS systems to mobile apps designed to improve employee satisfaction and streamline scheduling, technology is bettering business and changing the landscape of restaurant management.

Blog 146

Blog Management Management Cash Management 146

MadMobile

APRIL 20, 2023

Platforms such as Instagram, Facebook, Twitter, and now Tik Tok can offer your restaurant promotional content that can help you build relationships one post at a time. Platforms such as Instagram, Facebook, Twitter, and now Tik Tok can offer your restaurant promotional content that can help you build relationships one post at a time.

Social Media 98

Social Media Online Ordering Customer Experience Back of House 98

Apicbase

NOVEMBER 16, 2023

Founded in Derby, England, in 2008, this restaurant franchise skilfully navigates the challenge of blending traditional hospitality with a cutting-edge digital strategy. The icing on the cake was Deliveroo’s Best Dessert Restaurant Award. Thinking digitally has had a seriously positive impact on our bottom line.”

Franchise 52

Franchise Franchising 2008 Mobile Ordering 52

Apicbase

NOVEMBER 16, 2023

Founded in Derby, England, in 2008, this restaurant franchise skilfully navigates the challenge of blending traditional hospitality with a cutting-edge digital strategy. The icing on the cake was Deliveroo’s Best Dessert Restaurant Award. Thinking digitally has had a seriously positive impact on our bottom line.”

Franchise 52

Franchise Franchising 2008 Mobile Ordering 52

Open for Business

MARCH 23, 2023

Restaurant marketing jobs are some of the most important roles in the hospitality industry. A solid marketing strategy will help you attract new guests and keep them coming back, but marketing duties often fall to the bottom of a busy restaurant owner or manager’s to-do list.

2023 78

2023 Marketing Social Media Email Marketing 78

Restaurant365

AUGUST 12, 2021

To be successful, your organization needs to create a culture of actually using data. For many restaurant businesses, in particular, tracking data is one thing, but getting your team to use it for decision making may be the bigger challenge. Let’s explore how to build a data-driven culture for your restaurant group.

Leadership 78

Leadership Inventory Hiring Point of Sale 78

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? You need to be quick on your feet and be able to reinvent what you’re doing and be flexible.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

The Restaurant Times

NOVEMBER 25, 2021

Since the pandemic started, the restaurant industry has struggled with labour issues. Many restaurants have shut down, employees have had pay cuts, and many have even shifted to a different field. The restaurant sector has traditionally struggled with employee retention. Create A Team .

Healthcare 52

Healthcare Insurance Front of House Back of House 52

Restaurant365

JUNE 22, 2021

As a restaurant owner or operator, keeping your food costs low is a continual challenge. Food cost is one of the largest expenses for your restaurant, and because it is a controllable cost, you can influence how it impacts your bottom line. Train your store-level managers.

Compost 88

Compost Food Waste Front of House 88

Hot Schedules

FEBRUARY 3, 2020

Learn how outsourcing your HR can increase employee engagement while decreasing liabilities and fees. T here’s one thing we know for sure: across the board, labor is one of the biggest expenses for restaurants and hospitality businesses. Outsourcing is a great way to take payroll logistics off your teams’ plate.

Employee Relations 78

Employee Relations Restaurant Law Front of House Allergens 78

Apicbase

NOVEMBER 14, 2022

Multi-outlet restaurant operations generate a ton of data every day. As an owner or an operations manager, it’s your job to use that data to grow the bottom line. That’s where restaurant analytics come in. In a recent post, I talked about the difference between restaurant reporting and analytics.

Point of Sale 52

Point of Sale Tip Distribution Front of House Waste 52

The Restaurant Times

AUGUST 4, 2020

Considering the convenience factor, too, online food delivery has become a significant platform for restaurants to cater to the different needs of customers and keep their business up and running. In this article, we will discuss the essential steps to implement contactless food delivery in your restaurant. .

Delivery 72

Delivery Online Ordering Kitchen Safety Food Safety 72

The Restaurant Times

MARCH 15, 2021

A study says that sixty percent of restaurants do not survive past the first year, and 80 percent do not last in the restaurant business beyond five years. A dying restaurant business reflects poor decisions made in the early months. There may be different reasons that lead to the failure of a restaurant business.

Point of Sale 52

Point of Sale Inventory Customer Service Advertising 52

Apicbase

OCTOBER 14, 2022

It’s a giant leap from running a handful of locations in-house to franchising your restaurant. This article lists ten crucial restaurant franchise metrics. With these, you can help your business partners continue to meet the all-important benchmarks for profitability, quality and consistency time and again.

Franchise 52

Franchise Franchising Loyalty Program Online Ordering 52

7 Shifts

MARCH 16, 2022

A restaurant earns its reputation primarily from two things: its food and its service. That's why it is important to learn how to motivate your restaurant employees. As a manager, there are countless low- to no-budget tips to engage staff and build a strong foundation for your business.

Front of House 370

Front of House Back of House Communication Customer Service 370

Indoor Media

JULY 27, 2017

It’s an exciting time to be a restaurant owner, as industry sales are expected to reach $799 billion in 2017 , the eighth consecutive year of growth. From managing vendors and employees to ensuring that seats are filled, opening a new restaurant in a crowded, competitive market requires innovation and dedication.

Marketing 78

Marketing Coupons Advertising Customer Service 78

7 Shifts

APRIL 25, 2022

Making decisions for your restaurant without business intelligence is like trying to run a sushi restaurant without fish — without it, you aren't going to stay open for very long. It's what separates the restaurants that survive from the restaurants that thrive. The Importance for Multi-Unit Brands.

Operations 370

Operations Point of Sale Inventory Restaurant Law 370

7 Shifts

JULY 12, 2023

Kwini Reed fell into the restaurant industry by accident. But first, Reed recounts how she followed her husband into restaurants. "I And then he had the catering company and then he was also a consultant at several other different restaurants and hotels. So basically I joined the ownership structure in September of 2019.

Front of House 370

Front of House Back of House Take-out Book 370

7 Shifts

MAY 31, 2021

All tasks in a restaurant are interconnected. The list goes on and on, but the point is that if something goes wrong in a restaurant's plan, it might only be a matter of time before the domino effect kicks in and has an impact on your guests, your staff, and your bottom line. Improvement Tips.

Operations 363

Operations Inventory Hiring Customer Service 363

Culinary Cues

OCTOBER 24, 2022

More than anything else, when I was in restaurant kitchens I looked forward to planning and testing the next set of menu changes. A stale menu is not cost effective, ignorant of quality issues with ingredients, uninspiring for employees, and just plain boring. How are your menu planning skills? Are you up to it?

Seasonal Menu 308

Seasonal Menu Front of House Presentation Menu 308

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. But restaurant management is the glue that holds it all together. With so many responsibilities, running a restaurant can be tricky. What is Restaurant Management?

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

NOVEMBER 1, 2021

If you're struggling to staff your restaurants, know that your operation isn't alone. is facing a critical labor shortage, particularly hourly restaurant and hospitality workers. "The Workers have left the restaurant industry to find work elsewhere, not collect unemployment.

Front of House 208

Front of House Fast Casual Dine-in POS 208

Modern Restaurant Management

AUGUST 5, 2020

In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. TouchBistro Acquires TableUp.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Modern Restaurant Management

APRIL 20, 2020

Staffing has always been a top-of-mind issue for the restaurant industry. How can restaurants weather these complexities? As restaurants pivot from the effects of COVID-19, how can they best manage with decreased staff? One of the primary components of this new model will be cross utilization of employees. Mark Heymann.

Customer Service 183

Customer Service Training Front of House Dine-in 183

Apicbase

JUNE 16, 2023

This is especially true for large-scale foodservice operations and scaling restaurant businesses. In an industry where every detail matters, tracking metrics provides valuable insights into your restaurants’ performance and helps to identify improvement areas. Why Are Metrics Important? That’s the theory.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Hot Schedules

NOVEMBER 22, 2019

It makes for a delicious success: happier employees, fewer headaches for managers, and a healthier bottom line. It makes for a delicious success: happier employees, fewer headaches for managers, and a healthier bottom line. Sprinkle of employee availability. Employee Availability.

Employee Relations 117

Employee Relations Point of Sale Management Management 117

Restaurant365

FEBRUARY 11, 2021

2020 was a challenging year for restaurants. For your labor cost in particular, hiring and retaining quality restaurant employees has gotten more complicated. A high turnover rate translates to a high turnover cost, impacting your team morale, operations, and your bottom line.

Recruiting 78

Recruiting Hiring Website Management Social Media 78