Modern Restaurant Management

JANUARY 14, 2025

Amid these potential disruptions, operators need a fresh approach to managing food costs. Seasonal Shifts : They may be predictable, but they still add another layer of complexity to restaurant management. Review inventory management strategies Inventory isn't just a stockpile of ingredients. One way to stay agile?

Management 450

Management Management Food Seasonal Menu 450

Modern Restaurant Management

NOVEMBER 20, 2024

To help restaurant operators better understand what employees want and need, close to 1,000 restaurant managers were surveyed regarding compensation, technology use, retention tactics, and more. Despite ongoing challenges in 2024, 67 percent of restaurant managers are optimistic about what 2025 holds for the industry.

2025 474

2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

NOVEMBER 8, 2022

Firms that manage workers’ compensation cases should also have systems to identify emerging mental health problems that may complicate a swift recovery from injury and resources to help the injured worker cope with the situation and move forward.

Management 504

Management Management Food Safety Hiring 504

Modern Restaurant Management

NOVEMBER 5, 2024

In this article, I’ll share those tips so you can hire people who will excel in the role and not only fill it. I pulled in the kitchen team and the FOH manager, and we agreed on the plan. As the manager, I listened to his concerns. Our manager seemed very overwhelmed and wasn’t providing much reassurance or guidance.

Hiring 419

Hiring Leadership Customer Service Customer Experience 419

Modern Restaurant Management

OCTOBER 12, 2023

In the latest episode of the Making Dough Restaurant Show , above, host and restaurant owner Hengam Stanfield offers best practces for new managers to handle the day-to day challenges of running a restaurant.

Management 446

Management Management Operations 446

Modern Restaurant Management

OCTOBER 22, 2024

As an example, a restaurant owner doing payroll by hand may incorrectly record overtime pay and tip records, which subsequently leads to tax errors. Incorrectly distributing tips The rules around tips differ by jurisdiction, with some states, including California, having stronger protections for workers than others.

Restaurant Law 332

Restaurant Law Tip Distribution Fine Dining Insurance 332

Modern Restaurant Management

OCTOBER 13, 2024

Back-office digital innovations are also helping restaurants manage costs and make the most of their workforce. Inventory management tools, for example, enable the real-time tracking of food stock, alerting staff to use items before they spoil and reducing waste. Staffing and workforce management tools are also proving useful.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

Modern Restaurant Management

APRIL 28, 2025

Tips for restaurant HR leaders and operators to respond more effectively—without wasting time or losing money Years ago, when I was leading HR at Potbelly, I got hit with an unemployment claim from a former team member who had clearly quit. Manager-HR Disconnect. See attached write-up from [manager name].”

Document 340

Document Coaching Audits Training 340

Modern Restaurant Management

APRIL 23, 2025

From over-serving intoxicated guests to improperly checking IDs, restaurants can face serious legal, financial and reputational consequences for failing to effectively manage their liquor liability risks. Consider the following best practices for managing liquor liability in restaurants: 1. Forty two states in the U.S.

Serving 377

Serving Restaurant Law Employee Relations Insurance 377

Modern Restaurant Management

NOVEMBER 6, 2024

. "Our compensation data indicates a shift towards more comprehensive benefits and total compensation packages, moving beyond traditional hourly wages and annual salaries," Alice Cheng, CEO and founder of Culinary Agents, told Modern Restaurant Management (MRM) magazine. "This

Hiring 386

Hiring Hospitality Magazine Technology 386

Modern Restaurant Management

MAY 19, 2025

Restaurants transitioned from reactive to proactive management, from disconnected systems to unified platforms. With the right tools, operators can manage staff schedules, streamline kitchen communication, monitor inventory levels, and analyze sales trends all in one place. Take digital kitchen management platforms, for example.

Hospitality 275

Hospitality Front of House Back of House Food Order 275

Modern Restaurant Management

MAY 12, 2025

In Revenue Management Solutions' (RMS) recent consumer report, Check, Please or Check Out , 24 percent of surveyed diners say they buy meals from grocery stores more frequently than a year ago. In a time of economic tension, the perception of a better deal, even by a dollar or two, can easily tip the scales.

Retail 354

Retail Marketing Fast Casual Customer Service 354

Modern Restaurant Management

APRIL 9, 2025

The labor portion alone creates a significant administrative load for management, given the breadth of the requirements and the precision needed to minimize errors. The minimum wage, which is changing rapidly across jurisdictions , is only the tip of the iceberg when it comes to keeping up with evolving regulations.

Restaurant Law 282

Restaurant Law Employee Relations Food Safety Training 282

Modern Restaurant Management

MARCH 24, 2025

Seasoned store manager labor is even harder to find. Hack the labor shortage problem by creating job aids to simplify and scale limited store manager resources. " Modern Restaurant Management (MRM) magazine asked Tang to take a deeper dive into technology and the drive-thru experience.

Loyalty Program 305

Loyalty Program Mobile Ordering Coaching Customer Experience 305

Modern Restaurant Management

MARCH 30, 2021

The newly proposed restaurant tipping regulations soon to be implemented by the U.S. The regulations, which are set to become law in April, will eliminate the “80/20” rule that previously mandated employees earning a tipped minimum wage could only spend 20 percent of their shift performing non-tipped tasks.

Tip Distribution 520

Tip Distribution Front of House Technology Back of House 520

Modern Restaurant Management

FEBRUARY 8, 2022

At a dizzying 137 pages long, the 80/20 tipping rule was signed into legislation in October. Taking effect on December 28, 2021, the rule is proving confusing to owners, operators, and tip-producing and non-tip producing employees (especially since often that employee is one and the same within any given shift). Track time.

Restaurant Law 493

Restaurant Law Back of House Training Equipment 493

Modern Restaurant Management

DECEMBER 9, 2024

Lotus Concepts Management Inc., Lotus founder Francois Safieddine shares tips on creating festive holiday experiences for guests with Modern Restaurant Management (MRM) magazine. Create a realistic timeline for project management and have fun executing. What is the process of organizing pop-ups that fit the brand?

Customer Experience 419

Customer Experience Marketing Small Business Magazine 419

Modern Restaurant Management

DECEMBER 2, 2024

As a restaurant manager, maintaining food safety is your number one responsibility. As a manager, understanding the causes and symptoms of foodborne illness is key, not just for staying in compliance with health regulations but also for safeguarding the health of your customers (and the reputation of your business).

Food Safety 275

Food Safety Management Management Kitchen Safety 275

Modern Restaurant Management

JANUARY 13, 2022

Inefficient restaurants are usually the result of a combination of, if not, all of the following factors: Bad stock management and rotation. Inefficient management of staff. No realistic table management. Management has to provide training that matches the level of excellence they wish to deliver to their diners.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

OCTOBER 5, 2021

Advancements in AI-driven labor management solutions, accelerated by the pandemic, can not only help alleviate overburdened employees by streamlining operations, but it can also transform the service industry’s labor approach beyond the current shortage. But not all hope is lost.

Technology 558

Technology Tip Distribution Front of House Back of House 558

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. The data suggests guests are willing to tip more for great service when digital tools are available to ease the payment process.

Fast Casual 493

Fast Casual Fine Dining Employee Relations Customer Service 493

Modern Restaurant Management

NOVEMBER 24, 2020

Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19. Managing cash flow can be difficult for seasonal businesses. Plan for Gaps in Your Budget.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

OCTOBER 21, 2021

Yhe practice of tipping isn’t going anywhere. A few restaurants have tried a tip-inclusive model, raising menu prices while also raising employees’ hourly wage and offering benefits. Even most servers don’t want to do away with tipping. How Does Tipping Work? Tipping for Service or Obligation?

Customer Service 492

Customer Service Food Order Take-out Seating 492

Modern Restaurant Management

DECEMBER 5, 2022

Many restaurant owners and managers immediately invested in multiple technology solutions to stay afloat in 2020, with contactless order and payment solutions being the most important. Restaurants could better predict and manage specific diner preferences and habits.

Mobile Ordering 563

Mobile Ordering Loyalty Program Employee Relations Customer Experience 563

Modern Restaurant Management

MAY 5, 2025

Management replacement is even more expensive at $2,611 per position—nearly 150 percent higher than front-of-house costs. Cross-training staff has emerged as the most widely implemented and effective labor management strategy. When guests enjoy a wider variety of foods and drinks, the bill increases–and so does the tip.

Operations 251

Operations Front of House Back of House 2025 251

Modern Restaurant Management

FEBRUARY 9, 2021

Even with potential changes on the wage front gaining steam, led by proponents for a federal minimum wage increase to $15 and the elimination of the tipped minimum wage, this will have a drastic impact on how restaurant businesses compete for talent.

2021 600

2021 Hiring Technology Social Media 600

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. A mobile employee experience has now become table stakes in seamlessly recruiting, onboarding, training and managing staff. Embracing Digital Transformation.

Cash Management 531

Cash Management Employee Relations Recruiting Healthcare 531

7 Shifts

NOVEMBER 15, 2024

How do you manage stress during a busy service shift? How would you handle a scenario where you received a poor tip from a customer? In a busy restaurant, your wait staff must be able to handle multiple tables and manage orders efficiently. How do you stay energetic and deliver quality service?

Hiring 195

Hiring Customer Service Dietary Restrictions Customer Experience 195

Modern Restaurant Management

DECEMBER 13, 2023

With both restaurants and guest feeling the effects of inflation, tipping has become a topic of confusion and intrusion for diners, according to Restaurants: Consumer Trends Fall 2023/Winter 2024 , a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

Loyalty Program 473

Loyalty Program Food Truck Consumer Goods Fine Dining 473

Modern Restaurant Management

NOVEMBER 19, 2024

The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

SEPTEMBER 21, 2023

How to Optimize Your Website for Local SEO Here are some tips to optimize your website for local SEO: Include Location Information on Your Site : Make sure to include details like your restaurant's address, phone number, and operating hours. Verify your business to confirm that you are the owner or manager.

SEO 507

SEO Website Management Email Marketing Online Ordering 507

Modern Restaurant Management

MAY 4, 2021

While careful labor management has always been an important part of controlling prime costs in the restaurant industry, operators should be looking toward better ways to manage labor costs with competition for labor increasing and a potential minimum wage increase on the horizon. Here’s why. Smart Scheduling Assistance.

Management 547

Management Management Point of Sale 2000 547

Modern Restaurant Management

DECEMBER 5, 2023

In this episode of the Making Dough Restaurant Show , host Hengam Stanfield logistic tips for the holidays and winter weather. She offers nine tips for restaurant owners and managers to conquer the unique challenges that cold weather brings and explores the cozy side of winter hospitality.

Hospitality 469

Hospitality Management Management Operations 469

Modern Restaurant Management

APRIL 24, 2023

Just about all of my customers cater, and these are a few of the tips that I usually provide. They should be able to leave a name and phone number so your catering manager can call them back to firm up the details. When the catering manager calls back, they should sound excited to cater the customer’s event!

Catering 493

Catering Website Management Point of Sale Travel 493