Culinary Cues

MAY 3, 2023

Your customers will rave, and you can raise your prices to cover the difference. Bakers know it, many chefs know it, and the customer craves it. IT IS YOUR JOB, it is the reason for restaurant success, and without it you will struggle to find customers who rave about your operation and your product. They are out there.

Food Truck 467

Food Truck Customer Experience Food Supply Take-out 467

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Where have you supported small brands balancing personality with scalability?

Leadership 199

Leadership Small Business Cash Management Customer Experience 199

Culinary Cues

AUGUST 14, 2020

Support your small businesses – they have product, real service, and most important: heart and soul. Support the neighborhood restaurant with owners and employees who work side by side with a smile on their face. Support your local bookstore where the owner and staff are excited to turn you on to a new book.

Small Business 371

Small Business Leadership Customer Service Communication 371

7 Shifts

FEBRUARY 10, 2022

We've raised $80MM in new funding led by Softbank with continued support from Ten Coves Capital and Enlightened Hospitality , the fund affiliated with Danny Meyer's Union Square Hospitality Group. Deepening our compliance support: New compliance rules and regulations continue to roll out quickly across the country.

Hospitality 448

Hospitality Hiring Communication Training 448

7 Shifts

AUGUST 2, 2023

Customer support: Evaluate the level of customer support offered by the platform. Do they have customer support on the evenings and weekends? Ensure they offer timely and responsive assistance to support you during the transition and beyond.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

7 Shifts

DECEMBER 6, 2023

Employers can pay tipped employees the tipped minimum wage for supporting non-tipped duties—but there are some stipulations. The non-tipped duties must also “directly support” the tipped work. But they must notify customers in writing if they do so. What counts as a tip? Tips belong to the employees they’re left for.

Tip Distribution 221

Tip Distribution Restaurant Law Employee Relations 2024 221

Modern Restaurant Management

APRIL 3, 2024

With modern threats proving to be more persistent, severe, and impactful, franchisors and franchisees must work together to protect the brand’s reputation and maintain customer trust. A security strategy implemented with the support of an experienced MSP can also save restaurants money.

Email Marketing 201

Email Marketing Franchise Franchising Point of Sale 201

7 Shifts

SEPTEMBER 10, 2021

Tip pooling is a tip distribution method where the tip amount from each customer's bill is gathered and distributed to supporting roles. This includes servers, hosts, bartenders, bussers, or anyone who provides any service that can be tipped by customers like coat check attendants. What is tip pooling? More equitable wages.

Tip Distribution 370

Tip Distribution Management Management Back of House 370

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Consider this: if you’re the customer at a restaurant and it takes your server 20 minutes just to take your drink order; that’s going to make you grumpy.

Technology 178

Technology Dietary Restrictions Mobile Ordering Point of Sale 178

7 Shifts

DECEMBER 6, 2023

Employers can pay tipped employees the tipped minimum wage for supporting non-tipped duties—but there are some stipulations. The non-tipped duties must also “directly support” the tipped work. But they must notify customers in writing if they do so. What counts as a tip? Tips belong to the employees they’re left for.

Tip Distribution 195

Tip Distribution Restaurant Law Employee Relations 2024 195

Modern Restaurant Management

SEPTEMBER 12, 2022

Support a range of ordering scenarios and preferences. Now, customers can even order remotely from their own devices. As these values shift, an advanced restaurant point of sale should support multiple methods for guests to place orders. It should also account for how that order is managed from placement to fulfillment.

Technology 209

Technology Point of Sale POS Mobile Ordering 209

Modern Restaurant Management

JANUARY 12, 2024

In building these personal relationships, we introduced these key stakeholders to the brand, our team, and our menu, giving them the opportunity to learn more about how we can mutually support each other as community partners. With industry data projecting the catering and food service sector to reach $477.3B

Catering 106

Catering Coaching Communication Customer Service 106

Modern Restaurant Management

SEPTEMBER 19, 2022

To offer operators more support than before, we introduced new technology, prioritized omnichannel strategies, implemented a more personalized training and operations system, and adjusted our franchisee support. At Bojangles, it became apparent that old tactics were no longer enough, and we needed to change our approach.

Back of House 208

Back of House Training Customer Experience Franchise 208

Modern Restaurant Management

AUGUST 24, 2022

For example, a chain of Jack in the Box restaurants is using multiple payroll specialists successfully and supporting these tasks for all their employees. A chain of popular steakhouses utilizes a remote team of accounting associates to support their local accounting team. Customer Service. Accounting.

Sourcing 178

Sourcing Social Media Front of House Customer Experience 178

Culinary Cues

OCTOBER 4, 2022

As rough and tumble as kitchen life has always been there was an unwritten rule of civility that basically inferred: respect your co-workers, respect the ingredients, respect the chain of command, respect the customer, and by all means respect your skill set. Be kind, welcoming, and supportive. Is this still the case? Give it a try.

Supplies 396

Supplies Healthcare Presentation Restaurant Law 396

Modern Restaurant Management

SEPTEMBER 15, 2023

While this type of disruption hinders the customer experience, it can also be costly in terms of operations. Your restaurant needs to be able to take electronic payments for customer convenience and to keep everything moving. This can lead to customer dissatisfaction, negative reviews, and loss of revenue.

POS 204

POS Front of House Cash Management Online Ordering 204

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. Customers expect quick, seamless service and personalized experiences. Meanwhile, restaurants must effectively manage inventory, staff, and customer data.

Operations 185

Operations Front of House Customer Service Kitchen Safety 185

Modern Restaurant Management

MARCH 13, 2024

Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. These impacts affect not only the bottom line for businesses but also the dining experience for customers. This can ultimately lead to lower customer satisfaction and loyalty.

Loyalty Program 192

Loyalty Program Customer Service Customer Experience 2024 192

Modern Restaurant Management

OCTOBER 3, 2023

Ray Kroc, McDonald’s Founder/Fast Food Innovator, said it best, “Look after the customer and the business will take care of itself.” You have to be able to adapt, evolve and ignite areas of the business with customers always being at the forefront of decisions being made. ” This business is all about people.

Social Media 175

Social Media Customer Experience 2009 Customer Service 175

Modern Restaurant Management

AUGUST 23, 2022

While restaurant franchise owners experience the same inflation challenges as independent restaurant owners, there are unique benefits to franchise organizations in that they possess the strategy, resources and support to withstand economic pressure. Evaluating Resources. Costs of all resources involved in restaurant operations are rising.

Franchise 185

Franchise Franchising Loyalty Program Food Supply 185

Modern Restaurant Management

APRIL 9, 2024

"Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

Customer Experience 188

Customer Experience Customer Service Technology Inventory 188

Modern Restaurant Management

JANUARY 15, 2024

Themed Menus for the Win : Want to show support for this year’s best teams? Provide choices for your customers, including garlic parm and mango habanero, or better yet, create your own wing sauce. Take advantage of this opportunity to create an emotional connection between your brand and your customer base.

Food Supply 204

Food Supply Point of Sale Back of House Inventory 204

Modern Restaurant Management

MARCH 21, 2023

According to the National Restaurant Association , 62 percent of operators say their restaurant needs more employees to support customer demand. Using platforms that can quickly notify or entice customers to these value-centric items will help maintain the brand’s bottom line and ensure that value is associated with the brand.

Technology 186

Technology Consumer Goods Waste Supplies 186

Modern Restaurant Management

FEBRUARY 9, 2024

After all, the McDonald brothers, with the pivotal support of Ray Kroc, changed our approach to franchising altogether. Franchisees’ Staff Franchisees’ team members represent the first contact customers have with your brand, and that first impression matters. However, most companies’ communication efforts stop there.

Communication 185

Communication Franchise Franchising Leadership 185

Modern Restaurant Management

JANUARY 25, 2023

Define the purpose and mission and invite investors to join in support of the cause : If asking investors to put dollars behind a business, restaurateurs should be crystal clear on both the purpose and the mission. Positioning is the story of how the business is solving the customer’s problem differently than others.

Point of Sale 204

Point of Sale Coaching Social Media Leadership 204

Modern Restaurant Management

JUNE 12, 2023

Brand purpose is crucial in the management of restaurants as it can significantly enhance customer loyalty, employee engagement, and overall business performance. Aligning your restaurant’s purpose with the values of your Gen Z customers can attract them and inspire them to become vocal advocates for your brand.

Social Media 167

Social Media Loyalty Program Communication Sustainability 167

Modern Restaurant Management

JULY 20, 2023

In this episode of " The Main Course ," Johnny Tellez, VP of International Operations and Training at Focus Brands International, discusses how the customer experience has changed during the pandemic, the role technology has played in these changes, and how restaurants are adapting their use of technology to enhance customer experience.

Technology 167

Technology Audits Franchise Franchising 167

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2.

POS 164

POS Bar Point of Sale Front of House 164

Modern Restaurant Management

APRIL 10, 2023

By freeing up staff from standing behind counters and tills, they can add experiential value by proactively supporting and greeting guests. By freeing up staff from standing behind counters and tills, they can add experiential value by proactively supporting and greeting guests. Yet, this isn’t true.

Technology 190

Technology Customer Service Online Ordering Hospitality 190

Modern Restaurant Management

JULY 5, 2023

In today’s highly competitive landscape, marketing departments are focused on getting a 360-degree view of the customer in order to personalize their experiences and maximize customer lifetime value. Simultaneously, the industry is coping with cost pressures and demanding streamlined tech solutions that consolidate operations.

Hospitality 177

Hospitality Customer Experience Loyalty Program Customer Service 177

Modern Restaurant Management

MAY 17, 2023

Create a Strong Online Presence While platforms like Instagram and TikTok can generate buzz for a restaurant, many Gen Z customers are still looking to traditional platforms like Yelp and Google Maps when choosing a restaurant to visit; therefore, marketing strategies should focus on creating a strong online presence for the overall brand.

Loyalty Program 186

Loyalty Program Mobile Ordering Social Media Customer Experience 186

Ken Burgin

FEBRUARY 13, 2024

How does the restaurant support career development and progression? Applicants may wonder about support systems, stress management practices, and policies to ensure a healthy work-life balance. What is the restaurant’s service philosophy and customer experience goal? What is the typical service like on a busy shift?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Get Beyond

SEPTEMBER 29, 2023

And there’s one crucial way we support our clients on their path to success: our Louisville Service Center. In the competitive world of merchant processing, we stand out by providing our clients tailored service, ongoing support, and the security of a partner who has as much stake in their business as they do. Glad I went with them!”

Customer Service 40

Customer Service Point of Sale Small Business Training 40

Modern Restaurant Management

SEPTEMBER 8, 2023

A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. AI offers valuable support, such as enhancing communication and facilitating food safety practices.

Food Safety 204

Food Safety Allergens Food Audits 204

Modern Restaurant Management

MARCH 15, 2021

Franchising is a great fit when a brand has the core aspects in place: strong unit economics, compelling branding, and the team to support franchisees. They need to know if your brand is fun and casual, professional and fast-paced, or passionate and customer-service oriented. Know Your Ideal Franchisee. Have Processes in Place.

Franchise 204

Franchise Franchising Employee Relations Fast Casual 204

Modern Restaurant Management

JANUARY 17, 2024

Restaurants seeking to capture more Gen Z and millennial diners should support this fast-paced lifestyle with meaningful loyalty programs that save time and encourage return visits. Keep your customers coming back for their favorites by saving their preferences and offering them to place those same orders again.

Loyalty Program 192

Loyalty Program Mobile Ordering Customer Experience Back of House 192