Modern Restaurant Management

AUGUST 25, 2021

The same tools can also go as far as to place the order with the supplier and monitor the order’s progress through the supply chain, abstracting much of the work from the restaurateur and saving them time in the process. Customers need to see the renewed commitment to sustainability exemplified in order to reward it.

Operations 493

Operations Ordering Sustainability Food Supply 493

Modern Restaurant Management

OCTOBER 16, 2024

For example, an app might offer 15% off your first order. When done on a large scale, this wastes the platform’s marketing budget and eventually leads them to cut down on promotions, slowing order volumes for restaurants. A big one is promotion abuse. Promotion abuse can take other forms as well.

Delivery 417

Delivery Food Order Online Ordering Food Supply 417

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating.

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

Modern Restaurant Management

JANUARY 21, 2025

Utilize suggestive selling techniques and promote these items through specials and online ordering platforms. What are the best ways to ensure food safety when sourcing eggs? Menu Engineering Feature Stable Ingredients : Highlight dishes with ingredients less susceptible to price swings.

Food Safety 398

Food Safety Food Pricing Communication 398

Modern Restaurant Management

DECEMBER 23, 2024

Self-serve kiosks, QR-code menus, and personalized ordering systems will continue to redefine how patrons interact with venues. In 2025, expect to see more restaurants and bars adopting eco-friendly practices, such as reducing food waste, sourcing locally, and using energy-efficient equipment.

2025 346

2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

JANUARY 2, 2025

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. On the customer side, AI is beginning to play a more significant role in online ordering. This not only frees up labor but also reduces order errors.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

DECEMBER 31, 2024

The day of the women’s singles finals on September 7th, tennis racket orders spiked 116 percent as consumers tapped into their inner athlete. It drove a noticeable spike in orders for cucumbers (177 percent), rice vinegar (180 percent), and sesame seeds (100 percent) on August 8th, following the recipe’s breakout moment.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

MARCH 5, 2025

Signs that it’s time to scale include: Struggling to keep up with orders, leading to delayed fulfillment or product shortages. Increased interest from wholesale buyers or retailers requesting larger orders. Recognizing When It’s Time to Scale Many food businesses reach a point where demand exceeds production capacity.

Food 322

Food Back of House Consumer Goods Kitchen Safety 322

Modern Restaurant Management

JUNE 23, 2025

Instead, we’re leveraging better forecasting, stronger vendor relationships, and a culture of accountability that helps our teams feel empowered and in control of what happens in their kitchens We are managing costs by leveraging technology and staying hyper-focused on four key pillars: forecasting, ordering, prep, and scheduling.

Food Supply 251

Food Supply Waste Supplies Inventory 251

Culinary Cues

MAY 12, 2025

Wrapped with care in parchment paper, sealed with a stamp that embraces your logo, include an information sheet that outlines the source of ingredients, the history of your restaurant, and what goes into bringing this sandwich to the guest. Finally, take care to wrap this work of art correctly.

Fine Dining 352

Fine Dining Seasonal Menu Front of House White Paper 352

EATER

NOVEMBER 15, 2024

. | Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. How does Wonder work? Wonder hasn’t always worked this way, however.

Food 300

Food 2024 2023 Food Order 300

SpotOn

JUNE 17, 2025

An online ordering system is table stakes for every restaurant these days. But if you're still on the fence about implementing online food ordering software at your establishment, take a look at some of the latest stats from the National Restaurant's Association's 2025 State of the Restaurant Industry Report.

Online Ordering 86

Online Ordering Ordering Website Management Point of Sale 86

EATER

APRIL 30, 2025

. | Adam Friedlander/Eater NY Eric Huang of NYCs Pecking House talks grassroots growth A version of this post originally appeared on April 30, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world.

Serving 265

Serving Fine Dining 2025 Employee Relations 265

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

ChowNow

MARCH 7, 2025

Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? Or adjust your staffing schedule based on peak ordering times?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

OCTOBER 23, 2024

An all-inclusive waffle program model will also alleviate order and supply chain complexities for the operator, in addition to diverse product use. Forty percent have stated they are more likely to order waffles over any other breakfast menu item, according to the 2024 Technomic Breakfast study. Waffles saw a 15.4

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

ChowNow

MAY 9, 2025

When youre updating your online menu or online ordering system, its tempting to just copy over the dish names from your restaurant menu and call it a day. With a few simple techniques, you can write menu descriptions that sounds natural, highlight your best dishes, and help guests feel confident (and excited) about ordering.

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

Modern Restaurant Management

MAY 13, 2024

To stay in the know, 46 percent of today’s diners want the ability to view their loyalty point balance, 48 percent want to place a delivery request and 56 percent want to track their order from their mobile device. The Index revealed 57 percent of consumers have canceled a delivery order after seeing the additional fees.

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

EATER

MARCH 27, 2025

The goal was to not only to trace current dining expectations and desires fueled by both current economic uncertainties and also the inundation of sources for restaurant recommendations and reviews but also how younger diners might be shaping the industry in the future. The majority of diners do agree on one thing: checking prices.

Social Media 222

Social Media Fine Dining Online Ordering Dine-in 222

Modern Restaurant Management

DECEMBER 23, 2024

Smart owners will seize on this opportunity and use reviews as a powerful tool to fill their dining rooms and online ordering queues. First, overwhelmed by ads and overly polished social media content, customers now see reviews as a reliable and authentic source of truth.

2025 308

2025 SEO Social Media Front of House 308

ChowNow

FEBRUARY 13, 2025

77% of diners look at a restaurants website before going out to eat or ordering takeout or delivery. If you dont have a website, that means over three-quarters of the people near your restaurantyour potential customerswill never come in or place an order because they have no way to find you when theyre looking for a place to eat.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

Modern Restaurant Management

AUGUST 9, 2022

Luckily, those tools already exist, enabling restaurant owners to save money, expedite contactless set-up and payments, and even fulfill customer orders directly (no outside delivery app necessary) on platforms that stay in-line with the restaurant’s brand image. Special deals : Restaurants learn so much from a customer’s order.

Loyalty Program 503

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 503

ChowNow

FEBRUARY 12, 2025

The right marketing strategy helps you get the most out of every dollar by increasing customer retention , boosting order volume, and encouraging repeat visits. Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

MARCH 28, 2024

Restaurants started using 2D barcodes (such as QR codes) at dining tables to offer digital menus and even allow patrons to order with their smartphones during the pandemic, when contactless transactions were necessary. Since then, the practice has become ubiquitous.

Information 552

Information Allergens Food Supply Food 552

Modern Restaurant Management

MARCH 18, 2025

One example of this is Starbucks' mobile app, which allows customers to order and pay seamlessly from their phones, bypassing long lines and creating a more convenient, efficient experience. This "Amazon effect" has set high standards for fast, frictionless purchasing experiences.

2025 322

2025 Sustainability Social Media Customer Experience 322

EATER

MARCH 27, 2025

According to the FDA , on any food label, the ingredients are listed in descending order of predominance by weight, with the ingredients used in the greatest amount first, followed by those in smaller amounts. The change in order suggests that they have had a change in the net weight between those different products.

Consumer Goods 349

Consumer Goods Food Supply 2019 Food Order 349

Modern Restaurant Management

JANUARY 7, 2025

Before you ask or expect your team to be accountable, demonstrate it by following through on your commitments and openly addressing mistakes when they happen, whether it’s a scheduling oversight or a missed inventory order. "What do you think caused the backup in appetizer orders tonight?" Have fun with it!

Coaching 419

Coaching Kitchen Safety Food Safety Communication 419

Modern Restaurant Management

MARCH 21, 2023

With the increased volume, assets like self-order kiosks and app-based delivery allow workers to focus their time and energy on fulfilling orders instead of interacting with certain customers or performing tedious tasks.

Technology 474

Technology Consumer Goods Supplies Waste 474

7 Shifts

NOVEMBER 25, 2024

Customers on average will order more menu items, resulting in a larger bill for the restaurant and a larger tip for the employee. With the slim margins, there is tremendous pressure to pour through each of your supplier’s catalogues in an attempt to alter your menu items to make sure you don’t order when prices are high.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

EATER

OCTOBER 15, 2024

Food waste from all sources is responsible for eight percent of global greenhouse gas emissions, and the U.S. But restaurants have other, less visible sources of waste that also contribute to climate change. She doesn’t have time to source alternatives, she said. Induction ovens are safer to use because there is no open flame.

Compost 284

Compost Food Equipment Waste 284

Modern Restaurant Management

SEPTEMBER 24, 2021

Monitor Order Sources. It’s crucial that you know where every online order is originating from. This will allow you to know when adjustments need to be made, whether to your own ordering site or your third-party listings. Maintain a Similar Customer Experience. Use Your Own Drivers Whenever Possible.

Delivery 537

Delivery Insurance Online Ordering Customer Service 537

Modern Restaurant Management

JUNE 27, 2025

Accuracy of food order leads the way at 88, while beverage quality and waitstaff performance both score 86. Popeyes (up 4 percent to 75) looks to build on gains by rolling out its “Easy to Run” initiative to standardize processes, improve order accuracy, and reduce wait times. Every aspect receives a score of 81 or higher.

Loyalty Program 371

Loyalty Program Customer Experience 2025 Customer Service 371

Modern Restaurant Management

DECEMBER 30, 2021

Despite labor shortages, QR codes and digital ordering and payment relieve some of the burden by ensuring teams don’t have to be everywhere at once. Order Throttling. Order throttling allows restaurant chains to set a limit on the maximum dollar-amount of orders they can effectively fulfill within an allotted time frame.

Loyalty Program 579

Loyalty Program 2022 Kitchen Safety Customer Experience 579

Modern Restaurant Management

DECEMBER 18, 2024

Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. For restaurants, sourcing from these local markets offers a way to support regional producers while differentiating their menus with unique, high-quality ingredients.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

MAY 3, 2022

Data collected from receipts and other publicly available sources in a January report shows a clear takeaway for quick service restaurants (QSRs): percentage-based discounts are winning the food delivery space. With larger orders, “percent-off” offers can have a greater benefit for the customer.

Delivery 508

Delivery Loyalty Program Food Customer Service 508

Modern Restaurant Management

DECEMBER 5, 2022

Before the pandemic, many restaurants across the country experimented with contactless order and payment solutions but did so with a relative lack of urgency. Contactless payments have become the industry standard and the future of ordering and payment solutions for restaurants of all sizes.

Mobile Ordering 563

Mobile Ordering Loyalty Program Employee Relations Customer Experience 563