Modern Restaurant Management

NOVEMBER 22, 2024

To facilitate a successful seasonal hiring process, restaurant operators must understand the full lifecycle of a seasonal hire – from recruitment to onboarding to retention – and how each stage presents an opportunity for restaurants to enhance their business and cultivate stronger teams.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

ChowNow

JANUARY 23, 2025

The 5 Must-Have Restaurant Customer Retention Strategies for 2025 These are the absolute must-have retention strategies every restaurant operator should use if they want to grow their customer base this year. Test different strategies, like loyalty programs or special events, and monitor results to see what resonates with your customers.

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

JANUARY 21, 2025

By combining proactive planning, strategic menu adjustments, operational efficiency, and strong vendor relationships, businesses can effectively manage these challenges while prioritizing customer satisfaction and food safety. Utilize suggestive selling techniques and promote these items through specials and online ordering platforms.

Food Safety 398

Food Safety Food Pricing Communication 398

Modern Restaurant Management

NOVEMBER 7, 2024

Enhancing Operational Efficiency A smart supply chain is characterized by the use of “statistics to manage complexity and risk, from planning to decision-making.” From an operational efficiency standpoint, it helps reduce delays and fuel usage. Accurately timed deliveries : Timing is everything.

Food Supply 442

Food Supply Supplies Waste Management 442

Goliath Consulting

OCTOBER 16, 2024

Building an integrated tech stack is essential for independent restaurants that want to streamline operations and improve customer service. When integrated with other systems, it allows for easy syncing with online orders and real-time inventory management, making operations smoother and more organized.

Operations 150

Operations Loyalty Program Front of House Online Ordering 150

ChowNow

FEBRUARY 12, 2025

Whether youre an independent operator or part of a small chain, visibility is everything. Now, lets start with the first step every restaurant operator should take when launching a marketing campaignknowing their market inside and out. Even if your food is incredible, youre not operating in a vacuum. Study your competition.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JANUARY 8, 2025

At this time of year, restaurant operators often search for ways to be more efficient, reduce costs and be more profitable. What are common misconceptions restaurant operators have regarding the impact of cooking oil on sustainability? What is the connection between restaurant cooking oil and sustainability?

Management 423

Management Management Recycling Sustainability 423

Modern Restaurant Management

MARCH 28, 2025

By linking dining experiences with positive social impact, restaurants have the ability to build goodwill so that dining at your restaurant feels positive and special. Local Events for Social Impact Hosting local giveback events is a powerful way to attract Gen Z diners who prioritize social responsibility and community engagement.

Social Media 461

Social Media Loyalty Program Sustainability Food Supply 461

Modern Restaurant Management

JUNE 3, 2025

For restaurant operators striving to cut through the noise and connect with today's diners, understanding the nuances of modern marketing and PR is crucial. What are common mistakes you see restaurant operators making in their marketing efforts and how can they rebound? It's essential for survival and growth.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

APRIL 8, 2025

“Restaurant operators should recognize that consumer behavior is increasingly split—some diners are cutting back due to rising costs, while others, especially higher-income and urban consumers, are still seeking premium experiences. .”Delivering

2025 417

2025 Fast Casual Consumer Goods Seasonal Menu 417

Modern Restaurant Management

APRIL 16, 2025

”It’s not just about the caviar—it’s about the experience, the storytelling, and the attention to detail that make a meal at Costa special.” Members can entertain guests in an intimate setting and have preferred access to special tastings and other events.

Back of House 340

Back of House Customer Experience Customer Service Hospitality 340

Modern Restaurant Management

MARCH 5, 2025

The Turning Point: Expanding into CPG Scaling an artisan food business isn’t just about making more product—it’s about ensuring that growth doesn’t dilute quality, customer experience, or operational efficiency. Opening 10 more stores wasn’t financially feasible.

Food 322

Food Back of House Consumer Goods Kitchen Safety 322

Modern Restaurant Management

JANUARY 30, 2025

While the family-owned and operated firm has evolved from a public relations boutique into a full-service digital and design agency, their main vision has remained: helping food companies tell their stories and connect with the right audiences.

Social Media 386

Social Media Innovation Sustainability Marketing 386

The Rail

JANUARY 3, 2025

By incorporating this training into your calendar, you align your business with modern consumer values and cut down on operational waste. Aside from keeping up with industry trends like this, year-round training is especially critical for maintaining consistency in operations, meeting compliance standards, and exceeding customer expectations.

Training 130

Training Operations Kitchen Safety Seasonal Menu 130

Modern Restaurant Management

JUNE 17, 2024

” Those words from Katherine Pendrill, Senior Manager, Content Marketing at TouchBistro, should be quite telling for restaurant operators as they point out the opportunity that exists to reach a valuable audience. "The takeaway for operators is that having off-premise ordering is essential if they want to attract a Gen Z audience.

Operations 473

Operations Loyalty Program Mobile Ordering Consumer Goods 473

Modern Restaurant Management

MARCH 17, 2025

One of those costs is with partnering services, with many food service operators relying on purchasing groups to help them make category-specific strategic purchases. There are many areas where we have seen food service operators benefit! There are many areas where we have seen food service operators benefit!

Food Supply 221

Food Supply Back of House Customer Service Small Business 221

Modern Restaurant Management

JUNE 17, 2025

For restaurant operators, the summer months present both exciting opportunities and operational challenges. At Sweet Paris, our strategic seasonal LTOs leverage ingredients that are executable and maintain operational ease while tapping into flavors that are trending and pair well with existing menu offerings.

Seasonal Menu 251

Seasonal Menu Loyalty Program Back of House Customer Experience 251

Modern Restaurant Management

MARCH 25, 2025

After all, a high-performing GM has already mastered running a restaurant, hitting numbers, developing teams, and managing day-to-day operations, so giving them more locations should be a win. As an MUL, this hands-on style becomes a liability because now they must manage leaders, not operations. Not necessarily.

Coaching 322

Coaching Leadership Training Management 322

Modern Restaurant Management

FEBRUARY 24, 2025

Beyond the immediate lost revenue from empty reserved tables, these missed bookings disrupt carefully planned kitchen and staffing operations. These platforms enable businesses to track reservations, send reminders, and handle deposits with ease, optimising the booking process and enhancing operational efficiency.

Book 385

Book Reservations Communication Customer Experience 385

Modern Restaurant Management

DECEMBER 6, 2024

By placing our brand in stores, we stay connected with customers beyond the restaurant, positioning Health Nut as a staple they can enjoy anytime, not just as a special treat. This move has helped us transition from a dining-out experience to becoming a regular part of our customers’ everyday lives.

Marketing 445

Marketing Social Media Loyalty Program Email Marketing 445

ChowNow

FEBRUARY 7, 2025

Many restaurant operators have misconceptions about average order volume (AOV) and how it works, making statements like: I need more customers to make more money. Example: Date Night Special 2 steaks, 1 appetizer, and a chocolate lava cake for $70. or Upselling feels awkward. or Try our new spicy mayoperfect for your go-to order!

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

NOVEMBER 14, 2024

Despite 93 percent of QSR operators indicating they raised prices in 2024, nearly two-thirds (64 percent) reported increased traffic across all dayparts, according to TransUnion’s QSR Industry Report: Bridging the Affordability and Profitability Gap.

Loyalty Program 251

Loyalty Program 2025 2024 Communication 251

Modern Restaurant Management

FEBRUARY 12, 2025

Restaurant operators listen up: by 2025, Gen Z and Millennials will outnumber all other generations in the workforce by 18 million. Your job is to make sure your positions show up on their feed, just like that happy hour special. Think about your last round of hiring. What’s your hesitation in changing up your hiring strategy?

Hiring 332

Hiring Mobile Ordering Social Media 2025 332

Modern Restaurant Management

DECEMBER 3, 2024

The demand for earlier reservations provides restaurants the opportunity to get creative when it comes to driving traffic for second and third seating’s with memorable experiences, dynamic pricing, or late-night specials. What should operators take away from these results?

Reservations 221

Reservations Book Customer Experience Dine-in 221

Modern Restaurant Management

DECEMBER 9, 2024

Whether it was your signature menu items, seasonal specials, or a festive holiday cocktail that puts a new spin on a classic, tailoring your menu can grab the attention of those looking to try something new. It’s the perfect season for experimenting with new menu items that align with previous seasonal trends.

POS 418

POS Seasonal Menu Point of Sale Customer Experience 418

Modern Restaurant Management

JANUARY 7, 2025

That’s real accountability in action, and it will transform your operation. When someone is truly accountable, they understand: Their specific responsibilities within the operation. Consider creating role-specific playbooks that outline standard operating procedures and decision-making authority.

Coaching 419

Coaching Kitchen Safety Food Safety Communication 419

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. And the digitization of operations over the past few years means that the industry is getting better at capturing that data. Data, Data, Data.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

APRIL 17, 2025

We're proud that our platform gives hospitality businesses more control over their operations while creating better experiences for diners. The pandemic forced the restaurant industry to seek out digital solutions for operations. Operations that had been stable for years needed to transform overnight.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

JUNE 6, 2025

The rise of short-form video makes it even easier to share enticing, impactful clips of specials, cocktails, and ambiance. Showcasing New Menu Items and Specials Several aspects of the restaurant experience affect the guest’s perception, but the menu is arguably the most important. Don’t forget about events, either.

Marketing 221

Marketing SEO Influencer Events 221

Modern Restaurant Management

DECEMBER 31, 2024

In 2025, operators can offer elevated foodservice experiences at more affordable prices through emphasizing value in LTOs to drive sales. Limited time offers (LTOs) Eating out has moved from a once a week or special occasion treat to the everyday norm as diners try to keep up with all the dishes at their convenience.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

OCTOBER 11, 2024

Independent Contractors Independent contractors operate their own businesses, control how and when they perform their tasks, and handle their own taxes. Specialized skill and initiative. Employees typically have a more structured work schedule, use employer-provided tools and work on tasks defined by the employer.

Audits 418

Audits Employee Relations Restaurant Law Document 418

Modern Restaurant Management

MARCH 31, 2025

As the restaurant industry continues to evolve in 2025, effective legal strategies are more important than ever for operators aiming to grow and scale their businesses properly. A strong structure built on a legal framework will guide your brand to grow thoughtfully, efficiently and without operational setbacks.

Franchise 221

Franchise Franchising Restaurant Law Cash Management 221

Modern Restaurant Management

MARCH 21, 2025

As technology bridges gaps in industries and societies around the world, making advanced solutions accessible to independent operators is vital to their success. Scalable solutions like self-service kiosks and predictive analytics are transforming the way small businesses operate. The result? The challenge?

Technology 221

Technology Front of House Customer Service Back of House 221

Culinary Cues

FEBRUARY 18, 2025

The small decisions add up and establish the type of operation you choose to offer, the reputation you hope to gain. Ah, you say -but I am just a hamburger and fries operation how can this apply? It will stand out as truly special. Well, lets look at that burger and dissect it from the perspective of exceptional.

Fine Dining 238

Fine Dining Small Business Customer Experience Equipment 238

Goliath Consulting

FEBRUARY 19, 2025

The most effective fractional CFOs excel at: Strategic Financial Planning: Developing comprehensive financial roadmaps that align financial strategies with marketing, branding, and operational goals and growth objectives while identifying potential risks and opportunities.

Cash Management 243

Cash Management Leadership Seasonal Menu Sustainability 243

ChowNow

MARCH 7, 2025

Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests. It improves operational efficiency.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

DECEMBER 27, 2024

Restaurants can appeal to the desire for convenience while offering “something special” that elevates their offerings. Nearly one-third of Gen Z and millennials have increased meal purchases from convenience stores, according to our Q4 survey. Hope in the hybrid (worker).

2025 471

2025 Point of Sale 2024 Customer Experience 471