Modern Restaurant Management

NOVEMBER 30, 2023

By investing in a data-driven POS platform, restaurant operators can address labor challenges, fine-tune their stock management, design promotions based on current trends, reduce human error and more. This shift underscores the evolution of POS systems from mere transactional tools to comprehensive data hubs.

POS 129

POS Operations Loyalty Program Seasonal Menu 129

7 Shifts

DECEMBER 18, 2019

Get ahead of it with our 12 favorite restaurant lunch special ideas for you to feature. Why you should invest in restaurant lunch specials Increasing lunch sales is a no-brainer in the restaurant business. Lunch special ideas for restaurants As promised, here are 12 ways to get diners through your doors over the noon hour: 1.

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Modern Restaurant Management

JANUARY 17, 2024

Restaurants seeking to capture more Gen Z and millennial diners should support this fast-paced lifestyle with meaningful loyalty programs that save time and encourage return visits. To maximize consumer loyalty, divide diners into separate groups to help you speak to them directly.

Loyalty Program 195

Loyalty Program Mobile Ordering Customer Experience Back of House 195

Modern Restaurant Management

APRIL 22, 2024

Fast food restaurants are all about convenience with the latest step in providing convenience for guests being the welcoming of digital payments and corresponding loyalty apps. First, reward programs turn physical goods into digital goods that are easy to move around, have no upper-value limit, and barely need monetization.

Food 203

Food Loyalty Program Consumer Goods Customer Experience 203

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. But if last year was any indicator, restaurant operators are on the road to relief in 2024. Here’s how restaurant operators can evolve with them. Full-service menu prices climbed 4.5

2024 196

2024 2023 Loyalty Program Point of Sale 196

Modern Restaurant Management

JULY 12, 2022

While having a special menu for Restaurant Week is important, so is keeping your bottom line in check. Consider how profitable and scalable your special menu items are with a cost/benefit analysis to ensure you’ll break even or come out ahead when the week is over. Attract and Retain Guests with a Loyalty Program.

Loyalty Program 223

Loyalty Program Online Ordering Point of Sale Customer Experience 223

Modern Restaurant Management

MARCH 26, 2024

Armed with an omni-channel POS platform, restaurant operators can not only bring an immediate boost in sales during one of the busiest times of the year, but also lay the groundwork for long-term customer engagement and loyalty.

Technology 117

Technology Loyalty Program Mobile Ordering Online Ordering 117

Modern Restaurant Management

MARCH 27, 2024

While there are many variations of service types, operators should outline basic customer service strategies that should be met to create a pleasant customer experience for every patron who enters their establishment. Below are nine suggestions to improve a restaurant’s customer retention.

Customer Service 189

Customer Service Loyalty Program Customer Experience Employee Relations 189

Sling

MAY 9, 2023

Efficient and effective restaurant operations don’t just happen. In this article, we discuss some of the best ways to improve your restaurant operations and introduce you to the tools that can help make that easier. Table of contents What is restaurant operations? They take purposeful planning and work to build and maintain.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Modern Restaurant Management

NOVEMBER 23, 2021

Restaurant operators are now looking for solutions to retain customers as colder weather and economic conditions threaten their bottom line. Customers now expect more than a simple rewards program or general mailing list. Enhancing the In-Person Experience.

Loyalty Program 189

Loyalty Program Email Marketing Customer Experience Seasonal Menu 189

Modern Restaurant Management

SEPTEMBER 6, 2023

Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. Connect with Guests to Drive Loyalty Loyalty pays off in spades. Consider your own restaurant loyalty experiences. No Marketing Staff? No Problem.

Loyalty Program 196

Loyalty Program Customer Experience Customer Service Technology 196

Modern Restaurant Management

DECEMBER 1, 2020

And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim. Below, we’ll explore three steps to building relationships and an effective customer loyalty program. First, consider adopting a touchless loyalty system. McKinsey & Co.

Loyalty Program 207

Loyalty Program Customer Experience Point of Sale Employee Relations 207

Modern Restaurant Management

JANUARY 22, 2024

Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. Implement personalized suggestions, loyalty programs, and special incentives to make each diner feel appreciated and understood.

Loyalty Program 181

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 181

Modern Restaurant Management

MAY 13, 2024

But two non-negotiables have remained strong for diners: convenience and loyalty. Loyalty Reigns Supreme Although consumers may be more selective on where and when they dine out, they still want to frequent their favorite restaurants and access any deals possible. They also want convenience and frictionless digital experiences.

Pricing 117

Pricing Loyalty Program Mobile Ordering Customer Service 117

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. Targeted loyalty benefits focused on access and exclusivity are essential tools to drive cost-effective guest engagement. Exclusivity can apply to more than just menu items.

Loyalty Program 188

Loyalty Program Merchandise Mobile Ordering Fast Casual 188

Next Restaurants

MAY 8, 2024

Spotlight Your Star Dishes Your star dishes are the menu items that have earned a special place in your customers’ hearts (and stomachs). Regularly post updates, positive reviews, specials, and behind-the-scenes peeks to keep your audience engaged. Show your followers some love by responding to their comments.

Loyalty Program 78

Loyalty Program Social Media Point of Sale Online Ordering 78

Modern Restaurant Management

MAY 17, 2023

Another is to add convenience like saved orders, saved payment methods or Apple Pay, loyalty programs, and personalized offers or perks. Loyalty rewards don’t have to include discounts and coupons anymore. Ongoing rewards or loyalty programs can additionally encourage repeat business and build loyalty.

Loyalty Program 189

Loyalty Program Mobile Ordering Social Media Customer Experience 189

Modern Restaurant Management

MAY 16, 2023

By displaying menu items, offers, and specials on screens, QSR operators can effectively communicate with their customers and influence their purchasing decisions. Additionally, digital signage allows QSR operators to easily update their menus in real-time, respond to current trends, and target specific demographics.

Loyalty Program 156

Loyalty Program Seasonal Menu Advertising Customer Experience 156

7 Shifts

SEPTEMBER 15, 2021

It's a tactic that can also take multiple forms, such as suggesting a limited special burger to someone who orders the usual signature every time. Compared to going through the specials to every guest or blasting all online orders with an offer, these personalized approaches are favorable. Have a new special with an awesome pairing?

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Modern Restaurant Management

JANUARY 31, 2023

5 Use social media and email marketing to promote Super Bowl specials and gift card promotions to attract customers. Create a loyalty program that rewards customers for repeat visits during the Super Bowl. Between social media, loyalty programs, apps and email/text, restaurants have a built-in database of loyal customers.

Loyalty Program 184

Loyalty Program Social Media Email Marketing Online Ordering 184

Foodable

AUGUST 19, 2020

In this episode, host Paul Barron sits down with David Malinowski, the chief operating operator of Vitality Bowls. Barron and Malinowski explore building a customer database and cultivating consumer loyalty during COVID-19. Vitality Bowls leaned heavily on its loyalty app whilst recovering from the initial restaurant shutdowns.

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Loyalty Program Fast Casual 2011 2014 94

Modern Restaurant Management

OCTOBER 13, 2022

Just as with COVID shutdowns and supply chain issues, restaurant technology can help operators continue providing great service even with high costs for them and customers alike. Put Loyalty Rewards Into Customers’ Hands with a Branded Mobile App. Reduce Operational Costs and Increase Revenue with Easy Tech Solutions.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Modern Restaurant Management

OCTOBER 20, 2023

This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs. Some of the most valuable insights for restaurants are found in general operations data, customer data and website data.

Marketing 197

Marketing Loyalty Program Email Marketing Coupons 197

Modern Restaurant Management

NOVEMBER 19, 2021

However, restaurant operators are now encountering a new set of challenges. At least 95 percent of operators said their restaurant experienced supply delays or shortages of key food or beverage items in recent months, according to a September survey of 4,000 restaurant operators. Create a Customer Loyalty Program.

Marketing 189

Marketing Loyalty Program Social Media Food Supply 189

Culinary Cues

AUGUST 28, 2020

For the restaurant operator caught up in the current, somewhat bleak reality of the business environment we are living in – there is hope in knowing how resilient the business of food can be. Remember that guest chef program that you tried before – do it again with real gusto – hype it up – make it your signature. HOSPITALITY FIRST.

Social Media 438

Social Media Communication Loyalty Program Training 438

7 Shifts

AUGUST 12, 2020

Knowing they have a lunch special on Wednesdays is invaluable knowledge to have, and can inform your own decision making. If you’re operating a high-end restaurant, you’ll want your content to be elevated and appeal to the exclusivity of your restaurant. Post special offers to attract both first-time and price-conscious customers.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

OCTOBER 11, 2021

With increased talk of COVID-19 vaccine mandates and the rise of the Delta variant , restaurant owners are still adapting their dine-in operations to keep up with the times. As a part of this process, many operators have once again turned to outdoor dining as a lifeline to help recover lost revenue and make customers feel at ease.

Outdoor 197

Outdoor POS Front of House Seasonal Menu 197

Modern Restaurant Management

AUGUST 9, 2022

Today’s Happy Hour Special: Paying By Text Message. Throughout the customer’s dining journey, there are a number of places where a restaurant can leverage contactless messaging to strengthen customer relationships and modernize operations. Special deals : Restaurants learn so much from a customer’s order.

Loyalty Program 201

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 201

Squirrel Systems

MAY 3, 2024

High operating costs, fluctuating commodity prices, and the ever-evolving preferences of guests can all squeeze margins. Leverage Technology Investing in technology can streamline operations and improve guest service, leading to better margins. This should be done carefully to ensure guests still perceive good value for their money.

Pricing 98

Pricing Loyalty Program Waste Social Media 98

Modern Restaurant Management

OCTOBER 4, 2021

This is a great marketing opportunity, since it gives you the chance to connect on a more meaningful level and build loyalty with your diners. Begin a Loyalty Program. Everyone talks about building loyalty in their customers, but starting a loyalty program for diners allows the restaurant to show its loyalty in return.

Marketing 189

Marketing Loyalty Program Social Media Online Ordering 189

Modern Restaurant Management

AUGUST 8, 2022

With these tough times innovation is required and restaurants are seizing the opportunity to turn simple WiFi into valuable guest engagement and ultimately a competitive advantage to drive guest loyalty and provide immediate revenue growth. But traditional loyalty programs are antiquated. Personalization is even more impactful.

Loyalty Program 187

Loyalty Program Social Media Email Marketing Point of Sale 187

Focus POS

DECEMBER 22, 2021

Operational cost is a huge factor in the equation for restaurant success. percent of operating costs and ingredients rising to 32.5 Having a restaurant management system that can integrate with these delivery apps additionally offers a streamlined operation. H3: A strong loyalty program. Holiday meals.

Management 146

Management Management Loyalty Program Online Ordering 146

Lavu

NOVEMBER 17, 2023

By staying on top of profit margins, you can make informed decisions about pricing, portion sizes, and operational costs, thereby improving your profit margins. By continuously monitoring and optimizing profit margins, owners can unlock valuable insights that can guide them towards effective cost management and operational efficiency.

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

OCTOBER 6, 2022

Data reveals that bars with happy-hour programs had an average increase in revenue of 26 percent during happy hours. Happy hour promotions can help build brand loyalty and create a sense of community around your business. Make a Special Menu, Don't Include Everyday Things. Change Up Happy Hour Specials Every Week.

Loyalty Program 203

Loyalty Program Social Media Point of Sale Customer Experience 203

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Offering special Big Game Day and National Pizza Day coupons that highlight speedy delivery and quality ahead of time can help restaurant owners maximize orders. According to the 21st Annual U.S.

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2024 Loyalty Program Food Order 2030 196

Squirrel Systems

FEBRUARY 28, 2024

In today’s fast-paced digital world, restaurants have many technological tools to enhance customer experience, streamline operations, and grow their brand through positive word of mouth. Two such powerful tools are loyalty programs and reservation systems. Technology should be used to enhance these elements, not replace them.

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Reservations Loyalty Program Customer Experience Mobile Ordering 52

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. AI is a program developed by humans to respond to a set of instructions under specific environments. What are AI and ML? And, restaurants need to adapt.

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211