Modern Restaurant Management

OCTOBER 2, 2024

Value pricing will eventually become a less effective tactic for restaurant brands with the market becoming oversaturated with discounted options. To do so, they must evaluate how value can be derived outside of price point. Value deals have trained customers to spend less, so reversing this effect won’t be an immediate fix.

Loyalty Program 449

Loyalty Program Mobile Ordering Coupons Customer Experience 449

Modern Restaurant Management

JANUARY 8, 2024

This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits. To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

APRIL 9, 2025

Maintaining brand consistency : It is essential to ensure that franchisees adhere to operational systems and complete training programs to avoid inconsistencies across the brand. In a franchise system, you can also leverage better pricing as part of the whole system compared to operating a single location.

Franchising 221

Franchising Franchise Loyalty Program Training 221

ChowNow

MARCH 27, 2025

For example, train kitchen staff to prepare orders in the order they were received. Order Accuracy Rate Customer loyalty is significantly impacted by the order accuracy rate, which measures how often customers receive exactly what they ordered. Staff training: Ensure employees double-check orders before sealing bags.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

ChowNow

FEBRUARY 28, 2025

Running your own online ordering system gives you complete control over pricing, promotions, and customer data, helping you maximize profits while still offering convenience. With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

AUGUST 28, 2024

How important is continual training? To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures.

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

EATER

OCTOBER 21, 2024

PLNT Burger further incentivizes plant-based purchases by turning that data into a loyalty program, rewarding customers with free food for amounts of water or land “saved.” And this was on top of general griping about his restaurant’s high prices compared to other Asian restaurants in the San Gabriel Valley, says Yang.

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

Modern Restaurant Management

OCTOBER 28, 2022

2 – Give Employees Training and Education Opportunities. During the Great Resignation, many restaurant workers cited lack of career growth or training as one of the top reasons for leaving the industry. 3 – Foster Better Communication. Open and transparent communication is a hallmark of great leadership.

Leadership 472

Leadership Loyalty Program Communication Training 472

Modern Restaurant Management

APRIL 22, 2024

Fast food restaurants are all about convenience with the latest step in providing convenience for guests being the welcoming of digital payments and corresponding loyalty apps. First, reward programs turn physical goods into digital goods that are easy to move around, have no upper-value limit, and barely need monetization.

Food 508

Food Loyalty Program Consumer Goods Customer Experience 508

Modern Restaurant Management

JUNE 13, 2025

We’re actively working on improving the training, resources, and toolkit available to Change Makers to set them up for success. We also see the Change Maker program as a way to identify future leaders for Snooze. Have you ever wondered how a restaurant chain can truly integrate sustainability into its daily operations?

Sustainability 251

Sustainability Loyalty Program Leadership Food Supply 251

ChowNow

FEBRUARY 28, 2025

Build a Rewards Program to Encourage Repeat Visits Getting first-time guests through the door is the hard partbringing them back is much easier. A well-designed rewards program does just that, turning one-time customers into loyal regulars. A well-designed rewards program does just that, turning one-time customers into loyal regulars.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

MARCH 3, 2025

First, You need toensure you’re maintaining brand consistency across multiple locations, and that involves streamlining logistics, sourcing, and staff training to keep quality high across your chain. Offer loyalty programs, early access to new menu items, or members-only experiences to make regulars feel valued.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

FEBRUARY 17, 2023

Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. Be mindful of consumers’ time and patience so that they can reward you with loyalty.

Loyalty Program 470

Loyalty Program Mobile Ordering Customer Service Online Ordering 470

ChowNow

MARCH 14, 2025

The best-run restaurants dont leave things to chancethey rely on clear processes, well-trained teams, and smart decision-making to avoid costly mistakes. Effective labor management means hiring the right people, providing thorough training , creating efficient schedules, and building a culture that keeps employees engaged.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

MARCH 4, 2024

Cracking the Code of Restaurant App Usage, November 2023 ) What Customers Value RMS segmented respondents by generation, and while preferences varied, all ages placed the most value on: Exclusive deals Loyalty-based incentives Customization What They Don’t Value On the other hand, crashes or technical issues ranked as the biggest pet peeve.

Dine-in 493

Dine-in Loyalty Program 2024 2023 493

ChowNow

MAY 9, 2025

Factors like portion size, seasonal ingredients, and market price changes all affect this number, which is why inventory management and regular updates to your recipes and pricing matter. In many cases, controlling labor costs is less about cutting people and more about scheduling smarter and cross-training your existing employees.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

ChowNow

APRIL 15, 2025

As you know, theres no shortage of labor challenges: Rising hourly wages driven by minimum wage hikes Persistent employee turnover High training costs for new hires Payroll taxes and employee benefits So how do you reduce labor costs without burning out your team or sacrificing customer service?

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Modern Restaurant Management

MARCH 11, 2025

. – Sophia Goldberg, Founder and CEO, Ansa The big lesson I learned is that I've had to continue to adapt my pricing, because people are still watching their spending. That's why we instituted lower-priced lunch specials and made other adjustments. Technology continues to transform restaurant operations.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

ChowNow

MAY 23, 2025

When you decided to open a restaurant, you probably didnt picture yourself glued to spreadsheets or tracking the price of eggs, but keeping an eye on the numbers is how you stay open year after year. This gives you a sense of how effective your menu pricing is. Cross-train team members to handle multiple roles during slower shifts.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

Modern Restaurant Management

DECEMBER 21, 2022

Reduce portion sizes slightly to maintain menu prices but account for increased costs. Don’t be afraid to increase price. Don’t be afraid to increase price. Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

SpotOn

DECEMBER 27, 2024

Loyalty programs offer a rare win-win for restaurant operators and guests alike. 💡 According to the National Restaurant Association , 96% of restaurantgoers say that loyalty programs are a way to earn more "bang for their buck." Like most facets of the industry, restaurant loyalty is easier said than done.

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Front of House 52

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

The Rail

MAY 30, 2025

A significant part is also played by tech integration ; loyalty programs, app-based ordering, and QR code menus are not innovations but necessities. Building a Brand That Connects with Emotion and Drives Loyalty Branding goes much beyond typography and logos.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

The Rail

JANUARY 28, 2025

Food prices continue rising at grocery stores and through suppliers, while staffing gaps and shifting guest preferences add extra pressure to already thin margins. Staff Efficiency Planning Cross-training staff across multiple stations creates scheduling flexibility while reducing labor costs.

Cash Management 130

Cash Management Loyalty Program Waste Inventory 130

Modern Restaurant Management

MARCH 2, 2023

Some of the most common elements across these various consumer-driven businesses include pricing, location, environment, quality of goods and services, access, parking, and so on. Are your staff sufficiently trained in how to handle your customers? They expect payment-related rewards and loyalty programs every time they transact.

Operations 410

Operations Loyalty Program Mobile Ordering Consumer Goods 410

Modern Restaurant Management

DECEMBER 14, 2021

We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow. Our biggest challenge will be to get the right team members and develop a best in class training program to develop them.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. Other restaurant software is specifically designed for one purpose, whether it applies to human resources (HR), payroll, accounting, loyalty programs, or employee training.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

OCTOBER 13, 2023

The five tips below will help employers give gifts that receive the intended response, be it increased loyalty, retention or morale. With gas prices soaring, exemplified by Los Angeles County’s six plus dollars a gallon gas price, gift cards for fuel can be a practical lifeline.

Loyalty Program 440

Loyalty Program Workshop Events Certification 440

Modern Restaurant Management

NOVEMBER 30, 2023

Diving into data on individual menu item sales can guide pricing strategies to further enhance revenue and cut costs by helping operators identify less popular items and modify their options accordingly. By delving into order histories and discerning customer preferences, operators can devise targeted loyalty initiatives or discounts.

POS 324

POS Operations Loyalty Program Seasonal Menu 324

Open for Business

OCTOBER 15, 2024

That’s why having a solid restaurant management training program is so important for owners and operators looking to build a successful team. A well-structured management training program equips new leaders with essential skills while promoting ongoing development. Create checklists for different service roles.

Training 60

Training Management Management Loyalty Program 60

7 Shifts

JULY 12, 2024

Compare different policies and choose one that offers good coverage at a reasonable price. Train your staff to use ingredients efficiently and plan your menu to minimize waste. This type of restaurant can charge higher prices for their meals because of the full dining experience and quality service. Constantino writes.

Food Truck 397

Food Truck Customer Service Seasonal Menu Loyalty Program 397

7 Shifts

SEPTEMBER 15, 2021

When guests order items that are priced slightly higher, check sizes go up, and tips in turn with them. Create a loyalty program. Restaurant loyalty programs are highly effective in increasing both customer spend and customer visits. A great loyalty program itself acts as another channel for suggestive selling.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). To make it easy for restaurants of all sizes and types to adapt to these changes, OpenTable is introducing a new Open Door ’ pricing program. For more information, visit: sba.gov/paycheckprotection. According to Administrator of the U.S.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Lavu

APRIL 17, 2025

Personalized restaurant marketing using POS data is a powerful way to drive sales and foster customer loyalty. POS data can transform restaurant marketing by personalizing customer experiences and boosting loyalty. Create targeted promotions and loyalty programs. Here’s how: What is POS Data?

POS 78

POS Loyalty Program Marketing Point of Sale 78

Modern Restaurant Management

JANUARY 13, 2020

New employee training. Pricing events for happy hours and special occasions. Mobile phone manager alerts for voids and pricing event approvals. Customer email capture via a digital loyalty or marketing program. Some common areas where creating a sound process can lead to improved efficiency include: Menu audits.

2020 364

2020 Website Management Online Ordering Point of Sale 364

Modern Restaurant Management

AUGUST 19, 2020

PopID accounts also tie to loyalty programs for automatic credit with every purchase. launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream. They both went through a management training program.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515