7 Shifts

MAY 23, 2024

Learn the art of upselling If you've been training your staff to ask, "Do you want fries with that?" However, it must be done only by your staff who have undergone proper training. Implementing a loyalty program is a great way to thank them for staying loyal to your business. or "Do you want your drink upsized?"

Social Media 195

Social Media Loyalty Program SEO Email Marketing 195

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

MARCH 13, 2024

This can ultimately lead to lower customer satisfaction and loyalty. Investing in comprehensive training programs is key to meeting these skill requirements. Encouraging and training employees to be adaptable and capable of handling multiple roles within the restaurant enhances flexibility in staffing and operations.

Loyalty Program 190

Loyalty Program Customer Service Customer Experience 2024 190

Modern Restaurant Management

APRIL 15, 2024

Loyalty Points : If your restaurant has a loyalty program, providing additional points for completing a survey will make an excellent incentive. Customers can take part in the survey and engage their loyalty program at the same time. Training your staff to promote your surveys effectively involves several steps: 1.

Management 189

Management Management Loyalty Program Social Media 189

Modern Restaurant Management

DECEMBER 1, 2020

And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim. Below, we’ll explore three steps to building relationships and an effective customer loyalty program. First, consider adopting a touchless loyalty system. McKinsey & Co.

Loyalty Program 202

Loyalty Program Customer Experience Point of Sale Employee Relations 202

Lavu

DECEMBER 14, 2022

Central to the program is a collaboration with CCSalesPro and James Shepherd, a Master Salesman, who has trained and mentored thousands of successful merchant services sales reps. Shepherd is President of CCSales Pro, a company he created more than a decade ago to train sales reps for success in merchant services.

Training 78

Training Loyalty Program Point of Sale Tip Distribution 78

Modern Restaurant Management

MARCH 4, 2024

Cracking the Code of Restaurant App Usage, November 2023 ) What Customers Value RMS segmented respondents by generation, and while preferences varied, all ages placed the most value on: Exclusive deals Loyalty-based incentives Customization What They Don’t Value On the other hand, crashes or technical issues ranked as the biggest pet peeve.

Dine-in 193

Dine-in Loyalty Program 2024 2023 193

7 Shifts

FEBRUARY 8, 2024

In addition to scheduling, 7shifts handles staff payroll, tip management, hiring and application management, employee training, and much more. You’ll also gain powerful data into your guests’ behavior and preferences, which you can feed back into your marketing efforts or your loyalty program. Get a Demo 6. Apple | Android 12.

Operations 367

Operations Management Management Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

In addition to scheduling, 7shifts handles staff payroll, tip management, hiring and application management, employee training, and much more. You’ll also gain powerful data into your guests’ behavior and preferences, which you can feed back into your marketing efforts or your loyalty program. Get a Demo 6. Apple | Android 12.

Operations 353

Operations Management Management Mobile Ordering 353

Modern Restaurant Management

MAY 29, 2024

’" Is it possible for restaurants to have the best of both worlds and maximize revenue and still capture customer loyalty? but food is a bit visceral, and we’ve been trained to buy it in a certain manner. but food is a bit visceral, and we’ve been trained to buy it in a certain manner.

Pricing 139

Pricing Airlines Loyalty Program Education 139

Next Restaurants

MAY 8, 2024

Drive Repeat Business with Discounts or Exclusive Perks Implementing a loyalty program is a smart strategy to enhance customer satisfaction, drive more customers, boost sales, and encourage repeat visits. Special Discounts or Promotions: Offer special discounts or promotions exclusively for loyalty program members.

Loyalty Program 106

Loyalty Program Social Media Point of Sale Online Ordering 106

7 Shifts

DECEMBER 17, 2020

Recommended Reading: Simple Restaurant Marketing Plan for 2020 Reward Their Loyalty ?? Customer loyalty programs have been around for a while, but they’ve seen tremendous growth over the past few years thanks to the restaurant industry’s digital evolution. Customer loyalty is formed with positive experiences.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

MARCH 27, 2024

Properly Train Staff It is easy to assume employees understand their role, but they can’t deliver a brand’s desired experience unless expectations on customer engagement, cleanliness, and ticket times are clearly outlined. Seventy five percent of consumers say they favor companies that offer rewards.

Customer Service 186

Customer Service Loyalty Program Customer Experience Employee Relations 186

Modern Restaurant Management

MARCH 1, 2022

From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put. Empowering Employees with the Right Tools and Training. Restaurant people are “people-people.”

Front of House 229

Front of House Loyalty Program Back of House Training 229

Culinary Cues

FEBRUARY 8, 2020

It is easy to blame money, non-traditional work hours, unrealistic training in culinary schools, and the younger generation as a whole – but even if we (the industry as a whole) were able to snap our fingers and fix these issues, it is likely that team building and retention would still be challenging. TEACH AND TRAIN. Richard Branson.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Modern Restaurant Management

SEPTEMBER 8, 2023

A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. For external audiences, spotlighting your commitment to food safety will also help increase consumer trust and loyalty, as well as positive reviews and referrals.

Food Safety 204

Food Safety Allergens Food Audits 204

7 Shifts

SEPTEMBER 15, 2021

Create a loyalty program. Restaurant loyalty programs are highly effective in increasing both customer spend and customer visits. A great loyalty program itself acts as another channel for suggestive selling. Who should train the staff on suggestive selling? Now go make some sales!

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Lavu

SEPTEMBER 29, 2023

Some have involved staffing agencies, increased wages, offered signing bonuses, or implemented referral programs to attract new employees in the service industry. Additionally, some businesses have partnered with job training programs and schools to attract a new generation of workers to the industry.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

FEBRUARY 14, 2023

To accomplish this: Improve training efforts. Unfortunately, many restaurants are using archaic training programs, so update your training to be current, relevant, and tech driven. Greater transparency leads to increased consumer trust (and loyalty). Boost safety and quality protocols. Elevate transparency.

Food Safety 186

Food Safety Kitchen Safety Loyalty Program Employee Relations 186

Modern Restaurant Management

APRIL 2, 2024

Beyond physical amenities, we trained our staff to welcome solo diners. Moreover, implementing initiatives such as solo dining specials or loyalty programs tailored for individual diners can further incentivize solo dining experiences.

Loyalty Program 141

Loyalty Program Catering Seating Email Marketing 141

Modern Restaurant Management

FEBRUARY 15, 2022

Because of the native integration with their loyalty program, Tocaya’s digital tableside capabilities ensure customer data is captured while customer patronage is rewarded with progress toward their loyalty account. Integrating loyalty program or CRM so guests are incentivized to seek out and use these channels.

Technology 224

Technology Loyalty Program Fast Casual Email Marketing 224

Modern Restaurant Management

SEPTEMBER 20, 2023

AI Will Shorten and Reinforce Customer Service Training Every interaction with a customer is a chance to create loyalty. With AI, restaurants can offer dynamic, tailored training programs that get junior employees up to speed quickly and reinforce trained behavior.

Customer Service 193

Customer Service Loyalty Program Customer Experience Social Media 193

Modern Restaurant Management

OCTOBER 28, 2022

2 – Give Employees Training and Education Opportunities. During the Great Resignation, many restaurant workers cited lack of career growth or training as one of the top reasons for leaving the industry. 3 – Foster Better Communication. Open and transparent communication is a hallmark of great leadership.

Leadership 183

Leadership Loyalty Program Communication Training 183

Culinary Cues

AUGUST 28, 2020

Remember that guest chef program that you tried before – do it again with real gusto – hype it up – make it your signature. Work at it, train for it, stand behind it, and make a difference. INVEST IN TRAINING. This is not the time to cut back on training. HOSPITALITY FIRST. How do you make it come alive with hospitality?

Social Media 436

Social Media Communication Loyalty Program Training 436

7 Shifts

JANUARY 14, 2020

Formalizing an employee engagement program helps restaurants keep staff happiness top of mind. But don’t worry; your employee engagement program doesn’t have to be fancy, expensive, or resource-intensive. Here’s how to develop your program thoughtfully for optimal results: 1. Why does turnover matter so much?

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

Indoor Media

FEBRUARY 15, 2021

The next biggest frustration for business owners was hiring and training new staff. When stretched thin, many of these leaders focused only on training the newest staff and relied on certifications, orientations, and employee handbooks. But for national brands, these campaigns often present a very valuable opportunity.

Loyalty Program 148

Loyalty Program Email Marketing Advertising Back of House 148

Modern Restaurant Management

NOVEMBER 30, 2023

Real-time data also cultivates valuable feedback that operators can leverage to outline areas of excellence and potential improvement in regards to training. For instance, if table turnover rates are lagging, it might be time to train staff for faster service or tweak the menu for speedier dish preparation.

POS 116

POS Operations Loyalty Program Seasonal Menu 116

7 Shifts

NOVEMBER 3, 2021

Some programs are designed to intercept the data flowing to and from a POS system, as was that case with a breach at Wendy's locations. The report also noted the use of keyloggers, which are programs designed to capture the keys struck on a keyboard. Train Staff in Best Practices.

Audits 370

Audits POS Loyalty Program Information 370

7 Shifts

SEPTEMBER 15, 2021

Create a loyalty program. Restaurant loyalty programs are highly effective in increasing both customer spend and customer visits. A great loyalty program itself acts as another channel for suggestive selling. Who should train the staff on suggestive selling? Now go make some sales!

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Modern Restaurant Management

OCTOBER 17, 2023

PRIDE Industries, and organizations like it around the country, place, train, and supervise employees with disabilities on behalf of businesses. Satori’s experience with employees with disabilities inspired him to take the program a step further. “They are very detail oriented. .”

Loyalty Program 114

Loyalty Program Hiring Customer Service Training 114

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. AI is a program developed by humans to respond to a set of instructions under specific environments. AI-based robots cook your food and deliver meals on time without missing a beat.

Front of House 204

Front of House Mobile Ordering Loyalty Program Back of House 204

Embrace the Suck

MAY 14, 2023

The recruitment and effective training of suitable staff is critical. Restaurant Excellence Guideline #10: Implement a managerial training program that grooms your team for a managerial role within three to six months. Restaurant Excellence Guideline #20: Make customer service training a top priority.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Squirrel Systems

MAY 3, 2024

Training staff to be multi-skilled to handle multiple roles during less busy times can also increase productivity and reduce the need for a larger workforce. Increase Sales of High-Profit Items Training your staff to understand the profit margins of different dishes and suggestively selling high-margin items can significantly boost profits.

Pricing 98

Pricing Loyalty Program Waste Social Media 98

Modern Restaurant Management

MARCH 2, 2023

Are your staff sufficiently trained in how to handle your customers? They expect payment-related rewards and loyalty programs every time they transact. It’s an approach that leans into mobility services, contactless payments, and rewards and loyalty programs tied to every customer transaction.

Operations 156

Operations Loyalty Program Mobile Ordering Consumer Goods 156

SpotOn

MAY 13, 2024

  From crafting a summer menu that celebrates seasonal ingredients to offering cool beverages can enhance customer loyalty, adapting to the busy season with innovative menu ideas and online ordering can set your restaurant apart. “Invest in marketing , train your staff, and be ready. It's about being proactive.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

Squirrel Systems

MAY 17, 2024

Use this data to personalize marketing efforts, improve service, and build loyalty. Training and Development : Invest in training and development programs to equip your staff with the skills they need to succeed. Provide leadership training and mentorship to prepare them for these roles.

Operations 52

Operations Loyalty Program Cash Management Point of Sale 52

Modern Restaurant Management

FEBRUARY 17, 2023

Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. Be mindful of consumers’ time and patience so that they can reward you with loyalty.

Loyalty Program 181

Loyalty Program Mobile Ordering Customer Service 2022 181