EATER

NOVEMBER 1, 2024

The chain has seen declining sales , and foot traffic is down 10 percent over the last year. At this point though, it’s hard to think that Starbucks could ever rise to the prominence that it had in the early 2000s, when there was no symbol more status-y for a teenage girl than a Starbucks cup — and Starbucks really only has itself to blame.

Customer Experience 326

Customer Experience 2003 Point of Sale 2006 326

Modern Restaurant Management

DECEMBER 31, 2024

Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. Culinary and Cocktail Trend Forecasts Kimpton is returning with its annual Culinary + Cocktail Trend Forecast highlighting predictions from its global team of restaurant and beverage talent.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Culinary Cues

SEPTEMBER 30, 2024

Of course, running a restaurant is difficult, wholesale prices of ingredients have risen dramatically since the pandemic, labor costs are out of control, and landlords have no mercy when it comes to establishing lease arrangements. Strict economics would require most people to think hard about spending that kind of money.

Pricing 415

Pricing Marketing Insurance Seasonal Menu 415

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JUNE 9, 2022

But independently owned, more agile operations can out-maneuver big brands by leaning on their point of sale (POS) platforms to increase sales and expand their client bases. Let’s say the price of beef goes up. Gather information to help you innovate processes.

Front of House 490

Front of House Point of Sale POS Online Ordering 490

SpotOn

APRIL 14, 2025

Recent product innovations enhance operational efficiency and guest engagement for restaurant operators.   Driving Innovation: New Product Launches and Enhancements SpotOn continues to bring new updates to streamline operations, enhance guest experiences, and drive restaurant profitability. and Finn’s Fish House. 

2025 110

2025 Innovation Fine Dining Equipment 110

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Sales teams and marketers are deploying sales and marketing technology to automate the customers' journey and accelerate conversions. Improving customer service.

Front of House 450

Front of House Social Media Email Marketing Point of Sale 450

Modern Restaurant Management

OCTOBER 13, 2021

Restaurateurs, however, have options to mitigate these challenges with technological innovation. Low-power solutions draw much less power than higher-price cellular or Wi-Fi-enabled solutions to transmit data, which means devices last longer without the need for replacement batteries, resulting in a lower total cost of ownership.

Food Safety 614

Food Safety Equipment Customer Service Point of Sale 614

Modern Restaurant Management

DECEMBER 20, 2023

As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence. Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Here are some of their insights. Click here for the first part.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

OCTOBER 6, 2022

Happy hours can be a great way to increase foot traffic and boost sales for restaurant and bars. Not only does it attract customers during slow times , but it also boosts sales and encourages people to come back. Instead of including your usual dishes, mix things up a bit and develop some innovative new offerings.

Loyalty Program 508

Loyalty Program Social Media Point of Sale Customer Experience 508

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels. And the situation isn’t likely to improve soon as more competition in the battle for talent is anticipated.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

DECEMBER 27, 2022

Inflation is causing food prices – and food insecurity – to soar. . Tech tools will be instrumental in helping the food industry innovate to ensure that today’s problems don’t reduce our future food supply. million tons of grain. Technology can boost business operations in a variety of ways. Focus on Sustainable Food Production.

Food Safety 566

Food Safety Audits Food Supply Food 566

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

JANUARY 8, 2024

Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

ChowNow

FEBRUARY 21, 2025

For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. The restaurant industry is going mobile, and restaurant apps are at the center of this transformation. If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

DECEMBER 7, 2021

The coming year will see consumers demand innovative, ethical, long-term solutions that deliver real social change. Bacardi Limited released its third annual Bacardi Cocktail Trends Report , looking ahead at the key trends impacting the business of cocktails in 2022. Much of the current growth in e-commerce is being driven by the U.S.,

2022 493

2022 Point of Sale Sustainability Customer Experience 493

Modern Restaurant Management

JANUARY 2, 2024

We've reached a point where we're recognizing the value and limits of these technologies. People will increasingly choose innovative products not only because they align with their values, but because they taste and perform better or otherwise meet personal preferences or needs.

2024 493

2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

JUNE 26, 2024

The popularity of drive-thru continues as sales are up 30 percent since 2019. An intuitive content management system (CMS) empowers you to feature the right items and promotions at the right time of day to boost sales. At leading restaurant chains, drive-thrus can account for 70 percent of sales or more , so every second counts.

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

NOVEMBER 8, 2023

At the same time, producers, suppliers and shipping companies have increased their prices; rent and energy prices have also continued to go up vis-à-vis the impact of the Ukraine-Russia conflict. And chances are all of us know someone who, at some point, has since had to close their shop. Even dress codes are more relaxed.

Recruiting 474

Recruiting Guest Recovery Advertising Food Supply 474

Modern Restaurant Management

JANUARY 12, 2022

71 percent rely on delivery for 11 percent or more of sales. 33 percent rely on delivery for more than 20 percent of sales. 65 percent rely on mobile ordering for 11 percent or more of sales. 25 percent rely on mobile ordering for more than 20 percent of sales. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

DECEMBER 16, 2021

Operators should gravitate towards technology to automate inventory and track costs and sales to determine the best course of action. Tight menus, for set prices, at times offering previously unapproachable product at approachable prices. Clinton Anderson, CEO, Fourth Enterprises. Smaller menus in general.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

MAY 17, 2023

As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Dynamic pricing on these platforms might be necessary to combat some of the lost revenue due to fees.

Loyalty Program 474

Loyalty Program Mobile Ordering Social Media Online Ordering 474

Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. The primary response was menu price increases, with nearly 61 percent of respondents adjusting prices to cope with the new reality.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're SpotOn Secures $60M Funding.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

OCTOBER 18, 2024

Technomic’s revised predictions for 2024 revealed a challenging road ahead for the restaurant industry, which has been plagued by rising prices and shifting consumer behavior since the onset of the pandemic. percent sales increase by 1.5 percentage points to 3.8

Operations 221

Operations Loyalty Program Fast Casual 2024 221

Modern Restaurant Management

OCTOBER 26, 2022

Although these fees can be a growth inhibitor, innovative credit card processing software, services and solutions can help drive growth and mitigate the impact of rising interchange fees. While using credit cards is a convenience for consumers, this form of payment represents a major cost center for restaurants. merchants in 2021, up from 75.9

Consumer Goods 449

Consumer Goods Restaurant Law Customer Service Audits 449

Modern Restaurant Management

MARCH 3, 2022

But what if by investing in technological innovation restaurants achieved both bottom- and top-line revenue growth? Finally, low-power IoT solutions require fewer access points, making deployment easier. “A penny saved is a penny earned.” It’s possible by looking at the true ROI. Recovery Mode Post-Pandemic Lockdowns.

Food 530

Food Food Safety Customer Service Customer Experience 530

Modern Restaurant Management

APRIL 28, 2022

Launching virtual brands helps established restaurants engage new customer segments in several ways—from breaking into new dayparts to testing new products and geographical markets to driving incremental sales—and there is plenty of room in the space for newcomers, too. Breaking Into New Dayparts.

Dietary Restrictions 490

Dietary Restrictions Influencer Back of House BOH 490

Modern Restaurant Management

MAY 5, 2022

While high stock prices of crypto companies like Bitcoin grab headlines, they are gaining traction with consumers since blockchain technology helps make transactions easier without needing an intermediary such as a bank or credit card company. Application of Blockchain in the Food Industry. Examples of Crypto Restaurants in the US.

Serving 472

Serving Loyalty Program Food Supply Point of Sale 472

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. Other top research lists how impactful the Super Bowl was for restaurants, the state of gift cards and top pizza cities. million by the end of 2023.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Restaurant Business

JUNE 11, 2025

Systemwide sales fell 5.3% All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. The of-the-moment menu updates are part of sweeping rebrands at the two chains under owner Ascent Hospitality Management. But they have receded over the years.

Fast Casual 185

Fast Casual Front of House Back of House Leadership 185

Modern Restaurant Management

DECEMBER 15, 2021

Since the labor shortage across the supply chain is likely to persist past the short-term and with other costs also increasing, one of the few ways restaurants can maintain their margins without raising their prices is to find ingredients that have better yields and require less labor to prepare. per portion.

Food Supply 493

Food Supply Supplies Food Point of Sale 493

Modern Restaurant Management

FEBRUARY 10, 2020

broadline foodservice sales of plant-based meat have grown 37 percent in the past year. Despite skyrocketing demand for plant-based food across the U.S., 42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI).

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? Here are their responses. Click here for part two. Anita Adams, CEO of Black Bear Diner. Shasta, California. Dennis Becker, CEO, Mobivity.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

MARCH 18, 2021

Major advances in menu innovation, a field my org has some experience in, have shifted course in the past year as many restaurants have switched to almost entirely off-premise meals. Your menu: Part love letter, part manifesto, instructions for use and a bill of goods, all rolled into one. Here’s just a bit of what we saw.

Back of House 474

Back of House Seasonal Menu Customer Experience Fast Casual 474

Modern Restaurant Management

DECEMBER 14, 2021

These challenges pose the potential for inventory constraints, menu price increases, delays in service and more, impacting not only the hours restaurants can stay open but also the capacity at which they can operate. Clinton Anderson, CEO, Fourth Enterprises. A drop in employee retention & difficulty in hiring.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539