Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Finding the balance between innovation and tradition is the secret recipe for enduring success in the evolving dining industry.

2024 473

2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

MAY 30, 2025

This has led to many perks for consumers, such as reduced wait times, contactless ordering, and more personalized offers and rewards. The market is influenced by evolving consumer lifestyles, the growth of digital ordering, and consumer demand for convenient and affordable dining. percent from 2025 to 2033 and reach US$ 345.6

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

DECEMBER 31, 2024

The primary response was menu price increases, with nearly 61 percent of respondents adjusting prices to cope with the new reality. However, the industry has renewed optimism, driven by the adoption of digital and mobile ordering, menu creativity and heightened expectations around AI.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

JUNE 1, 2021

Just a few short years ago, customers paid for their meals in cash or credit cards, orders were totaled on analog cash registers, and customers called restaurants to place orders over the landline phone. The New Norm: Text to Order. These solutions work in tandem, making it easier than ever for customers to order and pay.

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Ordering Technology Mobile Ordering Online Ordering 450

Modern Restaurant Management

JANUARY 31, 2025

This reflects the positive impact loyalty programs have on driving revenue, with 83 percent of restaurant leaders saying their loyalty program successfully drives up order or basket size, as well as repeat visits (82 percent) and return on investment (78 percent). ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MARCH 18, 2021

While there are clear benefits to an all-digital menu system, to get the most out them, you must first take a step back to re-examine what your menu means to you. Your menu: Part love letter, part manifesto, instructions for use and a bill of goods, all rolled into one. Should your menu move to the cloud?

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Back of House Seasonal Menu Customer Experience Fast Casual 474

Modern Restaurant Management

SEPTEMBER 15, 2021

“The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. 8 percent say they plan to order more once the pandemic subsides.

2021 447

2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. “I wanted to make sure the whole menu, flavors, and even the packaging was on point,” said Tyga. ” Tyga Bites Launches.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

MAY 27, 2020

Aramark examined front and back of house processes to establish tailored playbooks for all of its businesses and market segments, leveraging innovative solutions, new service methods, and rigorous safety protocols. Increasing self-order kiosks and touchless self-checkout terminals. ” Menu Anywhere.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

DECEMBER 3, 2020

The operating model and menu are adaptable to any environment with different options including kiosks and free-standing locations with a drive-thru, ranging from a few hundred square feet up to 2200 square feet. . "ezCater's platform provides effortless online ordering and exceptional customer service."

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Franchising Franchise Catering Online Ordering 415

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. Creating and optimizing the menu based on US Foods’ exclusive food-costing tools, industry analysis and recipes designed by in-house chefs that focus on both profitability and diner trends.

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Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

MAY 7, 2021

Saudi Arabia had a successful pop-up store at the 2019 Riyadh Season and is opening its first permanent store in Jeddah this summer. To showcase bold new flavors, On The Border has elevated its menu, and the innovative new dishes will be available for guests visiting North Point.

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Franchising Franchise Sustainability Fast Casual 433

Modern Restaurant Management

JULY 15, 2020

Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. Methodology: Grubhub took a look at order trends on its platform from January 1 – June 20, 2020, as compared to the same timeframe in 2019 to find the top items rising in popularity so far.

2020 488

2020 Mobile Ordering Point of Sale Food Supply 488

Modern Restaurant Management

SEPTEMBER 15, 2020

These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. ” The majority of SALIDO's employees joined NAB following the acquisition to continue innovating the Restaurant OS. Market Cafe is completely contact-less: guests scan and pay for all their items and leave.

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Fast Casual Casual Menu Mobile Ordering 407

Modern Restaurant Management

MARCH 16, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features some surveys surrounding Coronavirus and the restaurant industry, the best locations for chefs, online payment fraud and top trends for QSRs. “As factories in China continue to come back online, products are now flowing again. .

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Mobile Ordering Online Ordering Point of Sale POS 307

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

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Bar Cash Management Loyalty Program Point of Sale 388

Modern Restaurant Management

FEBRUARY 6, 2020

We think CPK’s creative California vibe and innovative menu will resonate with Albertans and offer something completely new in the market.” Earlier this month, Roy Rogers also opened an online store selling fun branded gear to its biggest fans. locations, whether joining us on vacation or business travel.

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Franchising Franchise Fast Casual 2019 384

Modern Restaurant Management

FEBRUARY 27, 2020

The National Restaurant Association released its 2020 State of the Restaurant Industry Report which examines key factors impacting the restaurant industry including the current state of the economy, operations, workforce, and food and menu trends across segments from quickservice to fine dining. Employing digital tools.

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2020 Influencer Point of Sale Food Safety 482

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

Franchising 450

Franchising Franchise Leadership Beverage 450

Modern Restaurant Management

JUNE 17, 2021

Located in Salina, Kansas, this prototype marks a new chapter for the brand’s design evolution as this option is its first model without a dining room, hosting a double drive-thru and a walk-up ordering station. This new restaurant design option will fit seamlessly with our existing drive-thru and mobile ordering capabilities.

Franchising 431

Franchising Franchise Food Truck Loyalty Program 431

7 Shifts

JANUARY 31, 2024

Restaurant managers also either oversee or directly respond to online reviews. One other way you may need to manage inventory is with menu planning. Some restaurant managers work directly with the chef to plan menu item selection or daily specials. And Toast found that turnover averaged around 80% over the past decade.

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Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. When they do use them, more than a third (35 percent) say they will splurge and order more expensive items than usual.

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2019 Compost Mobile Ordering Online Ordering 323

Modern Restaurant Management

DECEMBER 21, 2022

This will enable brands to better manage off-premises orders and balance their hybrid operating models. Ghost kitchen and virtual brands are prime strategies for this growth strategy, both of which require a thoughtful approach to menu design, production and fulfillment. – Chris Adams, VP of Strategy, Oracle Food and Beverage. "As

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2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

NOVEMBER 19, 2019

“I applaud all of the chefs for excelling in the kitchen, and thank them for their devotion and dedication to continuously innovating our customers’ dining experience.” Competitors have 30 minutes to create a menu, 4 hours for allotted cooking/service time, and 30 minutes for clean-up.

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Delivery Reservations Customer Experience Retail 323

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. Upon entering flip’d, visitors can order from a digital kiosk or directly at the counter.

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

Modern Restaurant Management

DECEMBER 13, 2019

On special appeal, the Board vacated the judge’s order, and remanded the case to the judge with instructions to approve the settlement agreements. Upon entering Flip’d, visitors can order from a digital kiosk or directly at the counter. An administrative law judge denied their motions to approve the settlement agreements.

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Mobile Ordering Catering POS Customer Experience 252

The Restaurant Group

DECEMBER 8, 2024

Menu Optimization for Waste Reduction A thoughtful menu design can minimize waste while offering dishes that excite customers. Designing a Waste-Conscious Menu Feature Versatile Ingredients : Use items that work across multiple dishes. Plan Around Availability : Design your menu with readily available ingredients.

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Waste Compost Food Recycling 78

7 Shifts

AUGUST 4, 2020

It’s no surprise the food industry leaves behind a large footprint—and while much of the supply chain is inevitable, there are many innovative and simple steps we can all take to reduce waste and our own carbon footprint. For online orders, add a checkbox for customers to request cutlery.

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Food Supply Waste Seasonal Menu Equipment 300

Modern Restaurant Management

SEPTEMBER 27, 2024

Coping with seasonality and fluctuations in business (37 percent) Economic instability impact on F&B businesses This could indicate that a period of inflation in the US, initiated by COVID-19, may well have impacted small businesses in this industry. . Most common challenges for US F&B business owners: 1. percent for QSR restaurants.

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Food Truck Fast Casual Food 2024 251

Modern Restaurant Management

MARCH 26, 2021

The 24-hour restaurant will have a contactless ordering system and bring back the Automat of yesteryear with the technology of today. State-of-the-art temperature-controlled food lockers ONDO, powered by Panasonic will offer guests an easy and safe option to pick up orders at their peak freshness. New Concept for Fuzzy's.

Franchising 431

Franchising Franchise Fast Casual Loyalty Program 431

Modern Restaurant Management

AUGUST 14, 2020

“Virtual kitchens are a unique franchising opportunity that gives us a new and innovative way to capitalize on consumer trends at a low cost,” said Laura Rea Dickey, CEO of Dickey’s Barbecue Restaurants, Inc. Fazoli’s fans in Atlanta can order delectable Italian dishes for delivery, carryout and catering only.

Franchising 474

Franchising Franchise Kitchen Safety Food Safety 474

Modern Restaurant Management

OCTOBER 16, 2019

” While Ono’s food truck is powered by complex technology, ordering an Ono Blend is simple. Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Within 60 seconds, blends are ready at Ono’s pick-up area.

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Food Truck Customer Service Customer Experience Front of House 317

Goliath Consulting

DECEMBER 6, 2020

Through stay-at-home orders and extended shutdowns, restauranteurs had to be nimble and creative, relentlessly searching for new business avenues and strategies to keep their businesses afloat. With the rising popularity of mobile ordering, carry-out, and curbside pick-up, operators will have to engage the customers in the digital space.

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2021 Mobile Ordering Food Food Safety 286

Modern Restaurant Management

FEBRUARY 19, 2020

Allen comes to Checkers & Rally’s with a proven track record of success in the restaurant industry and deep expertise across brand strategy, menu and marketing, franchising, restaurant technology, and restaurant operations, among other disciplines. Taco John’s is initially focused on markets where it already has a presence.

Franchising 307

Franchising Franchise Fast Casual Point of Sale 307

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Of that increase, 30 percent came through Catering Online Ordering, which launched in Q3 2023. On average, catering orders ticket sizes in Q4 2023 were $160.

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Catering 2024 2023 Guest Recovery 251