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5 Examples of Customer Service Innovation in Hospitality

Social Hospitality: Restaurants

Customer service is at the core of innovation and good business practices. To do that, you have to be innovative and adopt new as well as tried-and-tested solutions into your operation. It’s important to implement innovative solutions if you want to preserve and grow your brand. Recognize the Impact of VoIP Technology.

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Olo to be sold to an investment firm in $2B deal

Restaurant Business

per share for the online ordering and payment company just four years after Olo went public. per share for the online ordering and payment company just four years after Olo went public. Its core product is online ordering, but it has expanded into marketing and customer engagement as well as payment processing.

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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. I think smart, AI-enabled platforms will turn data into intelligence around visit frequency, ordering, traffic patterns and more. As of 2024, over half of U.S.

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Oh, Canada: The Potential Impact of AI and Tariffs

Modern Restaurant Management

Restaurants are responding with creative menu innovations, offering smaller portions, bundled meal deals, and "value bites" menus to provide premium experiences at reasonable prices. Canadians also actively seek out restaurants with loyalty programs and special promotions to access discounted prices.

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Top-Effective Tech Solutions to Improve Profits

Modern Restaurant Management

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table.

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How to Turn Your Menu into a Marketing Tool

Modern Restaurant Management

For instance, a limited menu can focus on your most popular dishes, or you may design it around a specific season and highlight traditional cuisines, holidays, anniversaries, and other special celebrations. If your brand is modern and innovative, your dishes should reflect this same spirit. Be sure to make your menu mobile-friendly.

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MRM EXCLUSIVE: Restaurants Going Digital Require Technology That Always Works

Modern Restaurant Management

What’s new on the menu for today’s innovative restaurants? What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff. A mobile ordering system serves more people faster and keeps them happy, not hangry.