Modern Restaurant Management

JANUARY 24, 2024

Digitize your loyalty program instead of relying on traditional plastic loyalty cards. A simplified experience helps consumers quickly climb the loyalty ladder, easily make repeat orders and receive personalized, valuable rewards. Dunkin Donuts, for example, uses QR codes as part of its digital loyalty program.

Loyalty Program 195

Loyalty Program Social Media Coupons Customer Experience 195

Modern Restaurant Management

JUNE 18, 2020

The concept now branded Freshii WFH (Work From Home), is an offshoot of their COVID response program, which focused on local hospitals and provided meals to front-line doctors and nurses in a safe and timely fashion. Expanding a traditional restaurant model to include new innovations requires focus and attention on daily business metrics.

Supplies 189

Supplies Innovation Food Supply Loyalty Program 189

Modern Restaurant Management

MARCH 13, 2024

To revitalize the workforce and enhance operational efficiency, it is imperative that we boldly explore innovative solutions across reskilling, retention, and robotics. This can ultimately lead to lower customer satisfaction and loyalty. Investing in comprehensive training programs is key to meeting these skill requirements.

Loyalty Program 194

Loyalty Program Customer Service Customer Experience 2024 194

Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. That’s the definition of loyalty. So why does loyalty matter so much to restaurants? Developing an effective loyalty program that encourages guests to return to your restaurant takes time and effort.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

OCTOBER 26, 2023

Restaurants that have an integrated POS solution are accepting payments more than any other function, but many also use these platforms for accounting services, inventory management, gift cards, mobile loyalty programs, and even leveraging internal customer data to drive social promotion and marketing campaigns.

Customer Experience 188

Customer Experience Loyalty Program Mobile Ordering Point of Sale 188

Modern Restaurant Management

MAY 17, 2023

As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Loyalty rewards don’t have to include discounts and coupons anymore.

Loyalty Program 188

Loyalty Program Mobile Ordering Social Media Customer Experience 188

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 214

2024 Loyalty Program Cash Management Customer Experience 214

Modern Restaurant Management

JANUARY 3, 2024

In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. – Joe Hand Jr.,

2024 131

2024 Loyalty Program Customer Experience Customer Service 131

The Restaurant Times

OCTOBER 3, 2023

Charting a path that spans the domains of retail, e-commerce, and hospitality, Karl Goodhew’s story is a reflection of the remarkable possibilities that technology, innovation, and a relentless drive for change can create. Goodhew has a passion for technology and innovation and a vision for transforming the fast-casual dining industry.

Innovation 52

Innovation Fast Casual Retail Loyalty Program 52

Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

Dietary Restrictions 122

Dietary Restrictions 2024 Food Safety Food Supply 122

Squirrel Systems

APRIL 22, 2024

From table-side ordering systems to kitchen automation and artificial intelligence, these innovations promise to enhance the dining experience and reshape restaurant operations. This boosts efficiency and allows creative culinary talents to focus on innovative and complex dishes.

Technology 105

Technology Dietary Restrictions Loyalty Program Download 105

Modern Restaurant Management

NOVEMBER 28, 2022

It's Time for Innovation. As such, restaurants will have to find new ways to innovate and become more efficient, exacerbating their need for solutions, and accelerating the need for technology. Self-service technology also allows businesses to implement integrations such as loyalty programs that reward consumers for their business.

2023 200

2023 Technology Loyalty Program Mobile Ordering 200

Modern Restaurant Management

NOVEMBER 15, 2023

However, Millennials were also more likely to cite loyalty points and special offers as a reason for using this option. Restaurants should recognize that households with children have different needs and preferences, and can customize their marketing programs to emphasize these elements and better appeal to parents.

Loyalty Program 108

Loyalty Program Mobile Ordering Website Management Online Ordering 108

Modern Restaurant Management

AUGUST 8, 2022

With these tough times innovation is required and restaurants are seizing the opportunity to turn simple WiFi into valuable guest engagement and ultimately a competitive advantage to drive guest loyalty and provide immediate revenue growth. But traditional loyalty programs are antiquated.

Loyalty Program 186

Loyalty Program Social Media Email Marketing Point of Sale 186

Modern Restaurant Management

DECEMBER 9, 2020

That path lies in innovation and adaptation, both of which restaurants have demonstrated in spades. Last month, Pret A Manger became the latest restaurant chain to join the subscription economy, launching the YourPret Barista program that offers members up to five drinks per day in exchange for a monthly fee. Customer Connections.

Loyalty Program 192

Loyalty Program Customer Service Consumer Goods Online Ordering 192

Open for Business

AUGUST 4, 2023

Next gen loyalty programs are a smart, effective way for restaurants to stand out and build a stronger connection with guests. These creative, personalized loyalty programs use tech and customer data to create an experience that goes way beyond discounts. The average person belongs to more than 14 loyalty programs.

2023 78

2023 Loyalty Program Customer Experience Customer Service 78

Modern Restaurant Management

NOVEMBER 7, 2022

Incorporate menu innovation into your value meal. Take advantage of loyalty programs. One in four consumers (based on RMS surveys ) joined at least one restaurant loyalty program during the pandemic. Brands are moving away from very low price point deals ($1 menus, for example).

Pricing 201

Pricing Loyalty Program Point of Sale 2023 201

Lavu

SEPTEMBER 29, 2023

Some have involved staffing agencies, increased wages, offered signing bonuses, or implemented referral programs to attract new employees in the service industry. Additionally, some businesses have partnered with job training programs and schools to attract a new generation of workers to the industry.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Typsy

MAY 11, 2021

As your restaurant looks forward to offering in-person dining again, you may want to try innovative approaches to customer experience. From contactless interactions to loyalty programs, these options will help you offer the best dining experience possible.

Technology 183

Technology Loyalty Program Customer Experience Customer Service 183

Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. Get your digital ducks in a row: Your app, loyalty program, and digital ordering solution are just as important as when restaurants were closed.

Fast Casual 195

Fast Casual Dine-in Casual 2022 195

Chowly

FEBRUARY 23, 2024

The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Additionally, 81% of potential consumers express likelihood in joining loyalty programs, signaling a growing appetite for personalized and rewarding dining experiences.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

FEBRUARY 14, 2023

Unfortunately, many restaurants are using archaic training programs, so update your training to be current, relevant, and tech driven. When you invest in modern training programs, your employees better understand (and comply with) safety and QA protocols and deliver safer experiences for guests. Emulate innovative restaurant brands.

Food Safety 188

Food Safety Kitchen Safety Loyalty Program Employee Relations 188

The Restaurant Times

JANUARY 30, 2022

Customer Loyalty . One of the most important aspects of restaurant marketing is client loyalty. – can lead to loyalty. . However, with loyalty programs and reward schemes for returning consumers, you may actively foster loyalty. Source: Restaurant Marketing Agency. Virtual Reality Is The New Move .

Innovation 52

Innovation Marketing Loyalty Program Social Media 52

Modern Restaurant Management

JANUARY 15, 2021

But, some owners have used this adversity as an opportunity to innovate and find alternative ways to keep their businesses running. If you have not put in a takeout or delivery program, it's not too late. Many restaurants have lists of their existing customers who filled out feedback forms or who signed up for a loyalty program.

Loyalty Program 209

Loyalty Program Social Media Food Safety Fine Dining 209

Modern Restaurant Management

DECEMBER 21, 2022

The technology space is still the “wild west” in the spirits realm, and it is likely that technology will continue to innovate, and inevitably consolidate, the playing field. Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency.

2023 195

2023 Loyalty Program Mobile Ordering Customer Experience 195

Modern Restaurant Management

AUGUST 23, 2022

These tools allow franchise restaurants to maintain focus on the guest experience and to build upon brand recognition through developing innovative technology and strategically utilizing loyalty programs to keep consumer interest high, even as prices rise.

Franchise 187

Franchise Franchising Loyalty Program Food Supply 187

7 Shifts

NOVEMBER 9, 2022

These can be customers that have the potential to order high-value items, customers that are receptive to brand loyalty marketing, and prospects that fit your business strategy related to location, demographics, and spending habits. Loyalty programs. Once you find your goals, move on to the people you want to target.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

OCTOBER 6, 2022

Data reveals that bars with happy-hour programs had an average increase in revenue of 26 percent during happy hours. Happy hour promotions can help build brand loyalty and create a sense of community around your business. Instead of including your usual dishes, mix things up a bit and develop some innovative new offerings.

Loyalty Program 201

Loyalty Program Social Media Point of Sale Customer Experience 201

The Restaurant Times

AUGUST 12, 2021

With 200+ outlets, it has been essential for the brand to track the performance of each outlet, maintain consistency, customer loyalty, identify the gaps in the business and create innovative sales strategies. . POSist has really pushed innovation when it comes to this industry. Shrey Aggarwal. The Belgian Waffle Co.

Loyalty Program 94

Loyalty Program Operations Franchise Franchising 94

Modern Restaurant Management

OCTOBER 5, 2022

Here’s how loyalty programs often pan out: A customer downloads the app. Although the average consumer belongs to 15 or so loyalty programs, they use fewer than seven. So how can you make your loyalty program stand out instead of going stale? Does that sound familiar?

Loyalty Program 192

Loyalty Program Customer Experience Online Ordering Food Order 192

Modern Restaurant Management

DECEMBER 30, 2020

Independently owned restaurants face a much tougher road, although they may inspire stronger local customer loyalty. For example, Google recently introduced a “ small business advisors ” program that, for a limited time, offers digital marketing advice for free. Innovative loyalty programs should also be considered.

Loyalty Program 215

Loyalty Program Email Marketing Online Ordering Employee Relations 215

MBB Hospitality

JANUARY 30, 2024

These deals play a pivotal role in drawing new customers and securing the loyalty of regulars. When restaurants deploy discounts, they strategically ignite interest among a broader demographic, extending their reach and fostering customer loyalty. Innovative promotions not only delight customers but also drive business growth.

Loyalty Program 52

Loyalty Program Social Media Customer Experience Events 52

Modern Restaurant Management

APRIL 17, 2023

Moreover, mobile applications for restaurant smart order provide such options as work with reserves and kitchen notification, payments accepting, work with combos and discounts (that can help restaurants to operate loyalty programs). This innovative system helps to discipline a team through an additional control that cannot be cheated.

Mobile Ordering 205

Mobile Ordering Cash Management Online Ordering Front of House 205

Embrace the Suck

MAY 14, 2023

Restaurant Excellence Guideline #10: Implement a managerial training program that grooms your team for a managerial role within three to six months. Restaurant Excellence Guideline #21: Regularly innovate your menu. Keep pushing, keep innovating, and stay hungry for success.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

EATER

FEBRUARY 27, 2024

In addition to evolving our loyalty program, one of the other benefits of these investments will be the flexibility to change the menu more easily and to offer discounts and value offers to our customers through innovations such as digital menuboards, which will roll out in some U.S. restaurants.”

Pricing 128

Pricing Food Loyalty Program 2025 128

The Restaurant Times

JUNE 12, 2021

In an exclusive conversation with The Restaurant Times , Mr. Tapan Vaidya, CEO of PJP Investment Group, discusses the new menu innovations and proactive steps taken by the group to enrich their customer experience. Considering this as a great opportunity, Papa John’s added some unique plant-based innovations to its menu.

Innovation 52

Innovation Technology Menu Loyalty Program 52