Modern Restaurant Management

DECEMBER 17, 2024

Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion. At the same time, technology is poised to play an even bigger role in the coming year. Now, this revolution is extending to the back-of-house.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

NOVEMBER 20, 2024

How restaurants can leverage technology to avoid spreading foodborne illness and protect their team members and customers? Technology can change that. Modern kitchen operations represent complex ecosystems where the risk of contamination is influenced by multiple interconnected factors.

Food Safety 419

Food Safety Kitchen Safety Food Food Supply 419

Modern Restaurant Management

APRIL 8, 2025

While overall interest in AI-driven restaurant features remains low, loyalty is increasingly influenced by personalized promotions, according to the Summer 2025 Consumer Trends Report from Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

2025 417

2025 Fast Casual Consumer Goods Seasonal Menu 417

Modern Restaurant Management

JULY 17, 2023

Are meeting the demands of key stakeholders (including customers, employees, investors, the media, and influencers) who want to align with reputable, ethical, sustainable, humane, diverse organizations. Automation and the Internet of Things (IoT) are driving increased adoption of technology solutions for ISO compliance and quality management.

Innovation 416

Innovation Technology Certification Food Safety 416

Modern Restaurant Management

DECEMBER 31, 2024

Elevated Snacking Redefining snacking with creative flair and global influence, tapas and shareable boards will evolve in new directions such as Middle Eastern-inspired mezze platters, top photo. ” Guests will have the opportunity to experience many of these trends come to life at Kimpton restaurants and bars across the globe.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

FEBRUARY 27, 2025

Miami-based brand I Heart Fries teamed with Artist, Athlete, Activist, Celebrity Influencer Dylan Gonzalez to launch an international franchise expansion effort. Our partnership with an influencer makes our reach even bigger and more authentic. We also do quality checks and use technology to monitor performance.

Franchising 221

Franchising Franchise Social Media Influencer 221

Modern Restaurant Management

DECEMBER 18, 2024

L&L Hawaiian Barbecue brings a distinct fusion of Asian, Pacific Islander, and American influences to consumers in the continental U.S. As technology continues to advance, restaurants that embrace these changes will be better positioned to thrive in a competitive landscape.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

AUGUST 24, 2021

As ghost kitchens continue to grow, creative approaches to CX and innovative technologies will be required to keep up with evolving customer preferences and expectations. This is the reason why CX must be at the heart of any ghost kitchen strategy.

Influencer 450

Influencer 2030 Online Ordering Customer Experience 450

Modern Restaurant Management

DECEMBER 20, 2023

Restaurants are active on popular platforms such as Instagram and TikTok and strategically partner with influencers to extend their reach and influence consumer choices. Influencers can be powerful advocates for restaurants. User-generated content (UGC) shapes your restaurant's online identity.

Customer Experience 493

Customer Experience Innovation Social Media Seasonal Menu 493

Modern Restaurant Management

DECEMBER 27, 2023

The art of hospitality, which thrives on personal interaction and the nuanced understanding of guest needs, is being augmented by technology's precision and consistency. Restaurateurs must ensure that technology acts as an enabler of hospitality, and not as a replacement for the warmth and individuality that diners cherish.

2024 506

2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

FEBRUARY 7, 2024

This is where innovative technology steps in, offering a silver lining. The right technology can help restaurants worry less about simple tasks and more about prioritizing their authenticity. Gen Z's influence on the dining scene calls for an industry-wide evolution.

Social Media 493

Social Media Customer Experience Influencer Dine-in 493

Modern Restaurant Management

FEBRUARY 7, 2025

Sixty-one percent of delivery customers, 54 percent of quickservice patrons, and 41 percent of tableservice diners indicate that being part of a rewards program influences their dining choices. For consumers, being a member of a loyalty program is a growing factor when choosing a restaurant. Restaurants aim to attract more in-person diners.

Definition 282

Definition Loyalty Program 2025 Fine Dining 282

Modern Restaurant Management

APRIL 14, 2025

Technology that once felt futuristic is quickly becoming standard. Guests are significantly pulling back their discretionary spending, which is directly influencing when, how, and what they choose to order at quick-service and fast-casual restaurants. For the third year in a row, consumers want more kiosks.

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

MARCH 19, 2024

In the wake of the post pandemic world, the restaurant industry is undergoing a transformative phase, embracing AI technology at an unprecedented pace. Learn a trade or skill, not everyone has the talent to be a successful influencer. AI does have so much to offer the service industry in areas of fry cook tasks to food running robots.

Leadership 493

Leadership Customer Service Customer Experience Technology 493

Culinary Cues

FEBRUARY 5, 2025

The knee jerk reaction is to rely on technology to save us. Technology can save restaurants money, help them become more efficient, reduce dependence on a qualified labor pool, and trim some reliance on a challenged supply chain. So, it seems we are in the throes of a paradigm shift that could dramatically change the restaurant world.

Fine Dining 242

Fine Dining Food Supply Customer Service Recruiting 242

Modern Restaurant Management

MAY 30, 2025

If technology can make everything quicker and simpler, why do businesses need to worry about adding a human touch to their digital experiences? They also adapted how they reach their customers by investing in restaurant and Instagram marketing, working with local influencers, and running targeted advertisements.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

FEBRUARY 18, 2020

According to a December 2019 report by commercial real estate giant CBRE using data from eMarketer, Generation Z’s spending is now at approximately $143 billion per year, with an additional influence over $450.5 As our first digital natives, rapid technology advances have been always been the Gen Z norm.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

DECEMBER 12, 2023

It seems almost everyone, from social media influencers to evening news anchors, is extolling the capabilities of this emerging tech. A New Leap in Technology In recent years, robotic technology in the restaurant industry has experienced rapid growth, and this trend is set to continue.

Customer Service 507

Customer Service Customer Experience Social Media Innovation 507

EATER

APRIL 8, 2025

Amish people use less technology, speak Pennsylvania Dutch, grow more of their own food, and are more conservative; theres a tendency amongst the Amish to not travel by plane, taking horses and buggies, hired drivers, or trains instead. Then, in a serious tone, You should talk to the Amish. are what separates Amish people from the mainstream.

Training 276

Training Food Travel Social Media 276

Modern Restaurant Management

APRIL 26, 2022

AI has paved a new path for technologies that go beyond the social impact of any other technology. AI has become a valuable resource to have because it influences and is a critical feature of many businesses. Another application of AI in restaurants is the creation of Personalized Customer Experiences via Kiosks.

Front of House 493

Front of House Back of House Customer Experience Food Order 493

Modern Restaurant Management

OCTOBER 14, 2020

You can use it to lay out your menu items in a way that influences your customers to purchase more, increasing the average order value. With the use of digital signage software, you can be creative with how you use this technology to increase sales and customer engagement. Better yet, allow them to pick the song.

Customer Experience 550

Customer Experience Customer Service Influencer Menu 550

Modern Restaurant Management

AUGUST 12, 2021

This means that restaurant owners and managers are scrambling to find and hire new staff, but savvy operators are turning to technology to not only augment existing staff, but alleviate employee stress as well. One of the consistent elements has been the accelerated surge of technological advancements. AI Voice Automation.

Employee Relations 493

Employee Relations Customer Experience Customer Service Mobile Ordering 493

Modern Restaurant Management

JUNE 23, 2020

Therefore, restaurant operators are embracing guest-focused technologies within their restaurants, such as kiosks and mobile devices to serve their guests at a safe distance. Agility facilitated by key technology is what will make restaurants excel in the post-COVID world. Build Data-First Architectures.

Back of House 568

Back of House Front of House Kitchen Safety Online Ordering 568

Modern Restaurant Management

DECEMBER 4, 2023

Although management can’t always eliminate the wait for service entirely, they can use modern technology to set reliable wait time expectations from the start. Engaging Customers While They Wait One solution for decreasing perceived wait time is to leverage queuing technology for continued guest engagement during their wait.

Customer Experience 506

Customer Experience Customer Service Technology Communication 506

Modern Restaurant Management

JULY 23, 2024

In these discussions, leaders should stress the importance of technology in making compliance easier and more directly intertwined with the employee experience. This will give them an informed perspective on how the technology can best benefit their business. AI can also soothe headaches of the legal sort.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Modern Restaurant Management

MAY 30, 2025

Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience. In recent years, the food service industry has undergone a rapid transformation of automation and increased technology usage. percent from 2025 to 2033 and reach US$ 345.6

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Restaurants can prepare for this disruption by investing in agile technology platforms that connect every restaurant touchpoint to work seamlessly.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

ChowNow

MARCH 21, 2025

Key customer factors that influence dining preferences, from demographics to behavior. Demographics help you define the basic characteristics of your target diners, giving you insight into who they are, what they can afford, and how their lifestyle influences their dining choices. Lets get started and find your target audience.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

SEPTEMBER 30, 2024

At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. Better Order Accuracy Equals More Satisfied Customers If a customer has a good experience at a restaurant, it will influence their decision to return. Sounds appealing.

2025 450

2025 Fast Casual Food Customer Experience 450

Culinary Cues

NOVEMBER 27, 2020

Everyone and everything influences the personal and professional product that we become. It is important to note that to whatever degree we allow it to happen – influencers are all around us – shaping and molding the cook, chef, and person that others will see. So, for better or worse – here are my remembrances.

Influencer 493

Influencer Hotels Education Hiring 493

Modern Restaurant Management

SEPTEMBER 28, 2020

This ultimately influences your menu choices, because you may find that leaving certain meals off the menu will allow you to minimize leftovers. Invest In Restaurant Technology. Investing in restaurant technology can help to lighten the workload placed on employees – improving the accuracy and efficiency of orders.

Operations 553

Operations Website Management Social Media Customer Service 553

Modern Restaurant Management

AUGUST 2, 2023

This information helps to strategize the placement of high-profit items on the menu, influencing sales and promoting popular dishes. You can captivate customers' attention and influence their choices by using enticing descriptions and appealing visuals.

Menu 419

Menu Cash Management Seasonal Menu Customer Experience 419

Modern Restaurant Management

FEBRUARY 19, 2020

Planning will also help you to establish what your aim for the event is; your event-goals will influence every decision you make in the planning process so should not be overlooked.

Events 469

Events Entertainment Waste Influencer 469

Modern Restaurant Management

JUNE 19, 2023

Embrace the Power of Technology One of the biggest drivers of non-traditional growth in the restaurant industry is technology. QSRs that have technological advancements like these can provide a seamless customer experience that sets them apart from competitors and make them attractive concepts for non-traditional spaces.

Mobile Ordering 471

Mobile Ordering Sports Travel Customer Experience 471

Modern Restaurant Management

OCTOBER 24, 2024

Fuel costs: The price of electricity is influenced by the cost of the fuels used to generate that electricity, and as demand for these fuels also increases, prices are likely to climb.

Equipment 221

Equipment Pricing Influencer Sustainability 221

Modern Restaurant Management

OCTOBER 18, 2021

With technology making it possible for just about every tailgating essential to be delivered directly to your doorstep, groups of friends and family can now watch their favorite teams from the comfort of their residence while experiencing the new form of tailgating — “homegating.”

Loyalty Program 493

Loyalty Program Online Ordering Mobile Ordering Beverage 493