Modern Restaurant Management

MARCH 23, 2020

The past few weeks have proven how quickly the way in which we dine is shifting and evolving and fast forwarded a number of technology trends. Hyper-connectivity and lifestyle trends will continue to influence and alter consumer behavior. Table Tech : Pay-at-the-Table is the new Lazy Susan of the wait-staff world.

Technology 398

Technology Loyalty Program Customer Experience Mobile Ordering 398

Modern Restaurant Management

JULY 8, 2024

At a time when the competition for the guest dollar and loyalty is fierce, it's a challenge to stand out. How can a brand develop a loyalty program that is relevant for a variety of guests? What are the best practices for building a new loyalty program?

Loyalty Program 467

Loyalty Program Customer Experience Customer Service Communication 467

Modern Restaurant Management

OCTOBER 2, 2024

Neiman highlights the role of technology-powered tactics such as upselling menu add-ons and optimizing digital ordering in addition to using collected data to better meet the needs of the still-value conscious guest. What role does technology play in creating a value proposition for guests?

Loyalty Program 449

Loyalty Program Mobile Ordering Coupons Customer Experience 449

ChowNow

MARCH 21, 2025

Key customer factors that influence dining preferences, from demographics to behavior. Demographics help you define the basic characteristics of your target diners, giving you insight into who they are, what they can afford, and how their lifestyle influences their dining choices. Lets get started and find your target audience.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

MAY 24, 2024

This stresses the need for customer retention programs. Today, customers find restaurant brands through influencers, social media, review sites, and multiple channels. Thus, loyalty programs are the best ROI-driven strategy for customer retention. This customer loyalty stays strong, negating the changing market landscape.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

AUGUST 8, 2022

With these tough times innovation is required and restaurants are seizing the opportunity to turn simple WiFi into valuable guest engagement and ultimately a competitive advantage to drive guest loyalty and provide immediate revenue growth. But traditional loyalty programs are antiquated. Personalization is even more impactful.

Social Media 468

Social Media Loyalty Program Email Marketing Point of Sale 468

Modern Restaurant Management

JUNE 17, 2024

.” As value is a major motivator for Gen Z, it’s not a surprise the research is starting to see this play out in the loyalty space: 42 percent of Gen Z diners are part of a restaurant loyalty program and this group engages with loyalty programs more often than any other generation.

Operations 473

Operations Loyalty Program Mobile Ordering Consumer Goods 473

ChowNow

MARCH 27, 2025

Order Accuracy Rate Customer loyalty is significantly impacted by the order accuracy rate, which measures how often customers receive exactly what they ordered. Promotions & Discounts: Limited-time deals and loyalty programs can incentivize more online orders. Portion size. How well your menu is optimized for delivery.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

Modern Restaurant Management

OCTOBER 18, 2021

With technology making it possible for just about every tailgating essential to be delivered directly to your doorstep, groups of friends and family can now watch their favorite teams from the comfort of their residence while experiencing the new form of tailgating — “homegating.”

Loyalty Program 493

Loyalty Program Online Ordering Mobile Ordering Beverage 493

Modern Restaurant Management

MARCH 16, 2023

Music can help restaurants strengthen relationships with their customers and build loyalty. Set the Tone for Customer Dining Experience Music sets the tone and creates a mood that adds to the experience, which can have a significant influence on guests. One way to gain a competitive edge is with music – which is often overlooked.

License 473

License Loyalty Program Customer Experience Customer Service 473

The Rail

DECEMBER 2, 2024

Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. Building a food delivery app for your restaurant can help you expand your reach, streamline operations, and foster customer loyalty. If so, you’re not alone. The numbers speak for themselves.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

ChowNow

FEBRUARY 28, 2025

With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts. Theres little room for branding, and menu presentation, pricing, and promotions are often influenced by the platforms rules rather than the restaurants preferences.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Restaurants can prepare for this disruption by investing in agile technology platforms that connect every restaurant touchpoint to work seamlessly.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

AUGUST 24, 2021

We added a second technology on top for an additional five percent, and just like that: a grand total of 13 percent lift to average check size. We ascertained that a recommendation engine brought a four-percent lift in average check size right out of the box for one client I’ve supported.

Marketing 520

Marketing Social Media Download Back of House 520

Modern Restaurant Management

DECEMBER 21, 2022

A tightly integrated technology strategy will be key to workplace satisfaction and profitability. Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk. Loyalty will continue to get more personal and less transactional.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

7 Shifts

AUGUST 12, 2021

As technology evolves and client tastes change, successful marketing techniques must be examined and updated accordingly. In that sense, make sure to double-check your NAP across the web to ensure its consistency and accuracy, as this directly influences your SEO ranking and search visibility. Loyalty Rewards. The answer is yes.

Marketing 397

Marketing Email Marketing Loyalty Program Social Media 397

7 Shifts

JULY 30, 2021

Influencer Marketing. By partnering with influencers on either of these platforms, you'll be able to get your restaurant in front of a whole new audience. By partnering with influencers on either of these platforms, you'll be able to get your restaurant in front of a whole new audience. Loyalty programs.

Social Media 370

Social Media Email Marketing Loyalty Program Website Management 370

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

JANUARY 2, 2024

We've reached a point where we're recognizing the value and limits of these technologies. The data collected will help create future strategies to identify customer preferences influencing a company's sales and marketing strategies. RobotLAB uses it by default!

2024 493

2024 Food Safety Fast Casual Insurance 493

Lavu

JULY 4, 2025

Technology is now playing a crucial role in helping quick-service restaurants streamline operations, optimize staff efficiency, and speed up service. In this post, we’ll explore how leveraging the right technology can significantly cut down wait times and elevate the customer experience in 2025.

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

7 Shifts

AUGUST 12, 2020

Instagram influences menus, food presentation, and interior design, and it should be equally influential in your overall marketing strategy. Loyalty programs Who doesn’t love free stuff? Loyalty programs can be simple cards, or you can take the gamification aspect further with digital ‘point scoring’ for every dollar spent.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

ChowNow

MAY 23, 2025

Factors that influence your profit margins Several things determine how wide or narrow your restaurant profit margins can be: Location: Rent in a prime downtown spot can devour your net profit. An enticing loyalty program can encourage repeat visits and keep your loyal customers coming back without paying high commission fees.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

MAY 31, 2024

Casual Dining Preferences Market Force Information unveiled a survey on casual dining preferences across the United States highlighting shifting trends influenced by economic factors and evolving consumer tastes. Below are insights from the survey, highlighting the latest trends surrounding gift cards, loyalty programs and merchant apps.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

SEPTEMBER 15, 2021

Convenience is key when it comes to technological innovations, especially when appealing to younger audiences. “We’ve seen restaurants completely pivot their business model, market to completely new demographics with great success and implement new technology that streamlines efficiency.” Paytronix Systems, Inc.,

2021 447

2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. The top factor influencing the choice to buy alcoholic drinks with take out/delivery relates to ease and safety. Emotional Connection and Loyalty.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

NOVEMBER 11, 2019

Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent). “Hotel brands, especially those with locations in various cities around the world, have a unique opportunity to build loyalty with customers through their F&B offerings. ” Building Loyalty. The Local Influence.

Travel 297

Travel Food Hotels Loyalty Program 297

Lavu

APRIL 4, 2025

Using data from POS systems, loyalty programs, and feedback forms, restaurants can create targeted promotions and build long-term loyalty. What Youll Learn About Personalized Restaurant Marketing Collect Data : Use the right POS systems , loyalty programs, and feedback forms to gather customer insights (e.g.,

Marketing 78

Marketing Loyalty Program Email Marketing POS 78

Goliath Consulting

SEPTEMBER 7, 2023

With technology evolving at a rapid pace, the way customers engage with eateries has undergone a drastic transformation. Digital Loyalty Programs: Point, Click, Reward Digitize loyalty rewards to make the collection and redemption process seamless. Integrate this system into mobile apps or at checkout on your website.

Marketing 195

Marketing SEO Email Marketing Mobile Ordering 195

Modern Restaurant Management

JUNE 12, 2020

Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. ” Showing Support. .”

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Perfect Daily Grind

JUNE 9, 2025

You may also like our article on the future of espresso machine technology. How prosumers are driving technological innovation The burgeoning prosumer market has been a major driving force behind innovation in both professional and home coffee machines. Until recently, many home coffee machines didn’t prioritise the user experience.

Equipment 149

Equipment Café Innovation Consumer Goods 149

The Restaurant Group

NOVEMBER 20, 2024

Building a community around your brand fosters loyalty. Collaborate with Influencers and Food Bloggers Partnering with local influencers and food bloggers can expand your reach. Offer Promotions and Discounts Implement Loyalty Programs Reward repeat customers with discounts or freebies.

Loyalty Program 78

Loyalty Program Customer Experience Social Media Customer Service 78

Modern Restaurant Management

MAY 12, 2020

In this edition of MRM News Bites, read about efforts to help the restaurant industry and heroes as well as "new normal" restaurant technology and products. "The program is inventive and very attractive to our guests." The Restaurant Reboot Relief Program launches in June of 2020 and run for at least a year.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

Social Hospitality: Restaurants

JULY 5, 2019

Test Loyalty Programs. Reward existing customers with loyalty programs and offer incentives for return visits. Restaurants that use loyalty programs and send SMS campaigns often see a repeat customer rate of 80% and above (for online orders on own platforms). Give them a referral bonus to reach more people.

Marketing 170

Marketing Social Media Loyalty Program Email Marketing 170