Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

DECEMBER 17, 2021

A Q2 survey from Joblist found that higher pay, more benefits, or a bonus would motivate job seekers with hospitality experience to pursue open roles in restaurants, bars, and hotels. Order accuracy is a pivotal part of the diner experience. The good news is these two priorities are not mutually exclusive. Digitize Tedious Tasks.

Loyalty Program 471

Loyalty Program Customer Experience Mobile Ordering Customer Service 471

Modern Restaurant Management

FEBRUARY 27, 2024

These errors prompted nearly half (47 percent) of all respondents to “break-up” with a business that shares inaccurate online information, opting instead for a competitor. Just as no one wants to be catfished by a fake dating profile, consumers don't want to be misled by inaccurate business information.

Online Ordering 472

Online Ordering Consumer Goods Customer Service Customer Experience 472

Modern Restaurant Management

JULY 14, 2020

Leverage two-way SMS to notify diners of order status updates from ConnectSmart Kitchen, including when the order is complete – allowing for no-contact pickup. The company currently serves more than 500 hospitality customers in categories such as fine dining, fast casual, breweries, food halls and hotels.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. NCR Corporation added technology that builds diners’ confidence by empowering them to both order and pay via their own mobile device.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JULY 1, 2020

shows that consumers feel safer when hotels and restaurants raise their cleaning protocols to include hospital-grade disinfectants and third-party audits. Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. In 2019, 15.7

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

MAY 27, 2020

With thousands of restaurants forced to close their dining rooms, and millions of Americans facing sudden unemployment, GroupRaise saw an opportunity to mobilize its 10,000+ restaurant partners along with their communities to offer those who are able a chance to support both local business and food distribution to at-risk families.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

MAY 1, 2020

In Taiwan and South Korea, where restaurant dining rooms remained open during the pandemic, frequent users actually reported ordering more takeout and delivery. Providing fast and convenient food options is the name of the game, with casual, fast-casual and fast-food concepts making up 74 percent of third-party delivery orders in this study.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. They expanded their business into the lodging side of hospitality, opening their first hotel, a Fairfield Inn by Marriott, in Frederick in 1996. ” Drone Delivery Station.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Seating 515

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will increasingly become more reliant on using their transaction data to inform and automate their businesses. This will enable brands to better manage off-premises orders and balance their hybrid operating models. A tightly integrated technology strategy will be key to workplace satisfaction and profitability.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

MARCH 16, 2020

." "This is a very challenging time, and we're experiencing something we have never had to deal with before," said Jennifer Petrocelli, executive director of The Preston House & Hotel, a participating restaurant. "We The experts at Virtual Solutions have put together advice on dealing with financial pressures. .

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

MAY 12, 2020

The idea of purchasing Dining Bonds seemed to strike a chord with the public as a way to provide much needed financial support in order to help restaurants stay in business. For more information, visit www.diningbond.com. Each restaurant determines its own terms for the discount and redemption. Restaurant Reboot Efforts.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

FEBRUARY 25, 2020

In Arkansas, ordering buffalo ribs will land you a plate of fried fish—seasoned, battered ribs cut from local big-boned buffalo fish. and his wife Emilie bought a former hotel in 1928. The 2020 James Beard Foundation America’s Classics Award winners are: Lassis Inn (518 E. Little Rock, AR; Owners: Elihue Washington Jr.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). More information and teaching materials can be found here on the main site (9). COVID-19 is redefining jobs (1).

Leadership 348

Leadership Employee Relations Front of House Communication 348

Modern Restaurant Management

MAY 5, 2021

“With almost 40 million alcoholic drinks sold weekly in America’s casual dining chains, small $ gains per beverage order can very quickly add up to some serious revenue gains. This signals that the mobile order-ahead, curbside pickup and delivery capabilities that gained traction during the pandemic are here to stay.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

SEPTEMBER 15, 2020

Laws governing alcohol consumption must always be observed, and hospitality businesses must remain informed of current rules and regulations. These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. Each member of the coalition is committed to responsibility.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Goliath Consulting

AUGUST 27, 2021

Artificial intelligence robots are designed to do a variety of different tasks such as integrating data information, analyzing data, and decision-making. 1 These robots make decisions using real-time data using sensors, digital data, and stored information from a variety of sources. Are robots taking over?

Food 221

Food Kitchen Safety Mobile Ordering Food Order 221

Modern Restaurant Management

DECEMBER 27, 2019

.” “We’ve worked closely with the NCR and Zynstra teams and have first-hand experience of their complementary technology and ability to deliver together,” said Mike Rodgers, chief information officer, Pilot Flying J. This combination makes sense and we’re excited about what’s coming.”

Mobile Ordering 309

Mobile Ordering Customer Service Customer Experience Point of Sale 309

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. When they do use them, more than a third (35 percent) say they will splurge and order more expensive items than usual.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

JUNE 12, 2020

Headquartered in Sterling, Virginia, Cuisine Solutions services more than 22,000 restaurants, as well as first and business class on the top 10 airlines in the world, retailers and major hotels. Guests can place orders by calling ahead as well as through Captain D’s third-party delivery providers DoorDash and Uber Eats where available.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Modern Restaurant Management

MARCH 11, 2020

Beyond just retaining information, US Foods knows ongoing training and reinforcing best practices can improve employee performance and boost morale, which helps create a higher-quality guest experience and leads to increased revenue. .” ” Based in New York and San Francisco, Level Equity is a growth equity firm managing $1.7

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

DECEMBER 13, 2019

After nearly three years of proceedings, the General Counsel and McDonald’s USA, LLC presented a series of informal settlement agreements resolving all the alleged unfair labor practices. Upon entering Flip’d, visitors can order from a digital kiosk or directly at the counter. Charlie Jeffers.

Mobile Ordering 251

Mobile Ordering Catering POS Customer Experience 251

Modern Restaurant Management

OCTOBER 18, 2019

With global clients already adopting Winnow Vision, from IKEA stores through to the Armani Hotel in Dubai, the demand by companies to drive down food waste in 2019 is increasing. " Guests use their cellphones to see all menu items, order and pay. . "While " Guests use their cellphones to see all menu items, order and pay.

Waste 262

Waste Food Franchise Franchising 262

Modern Restaurant Management

OCTOBER 16, 2019

World’s First Mobile Restaurant Powered by Advanced Robotics. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. ” While Ono’s food truck is powered by complex technology, ordering an Ono Blend is simple. Ono Food Co. Door Dash Shared Kitchen. ?

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Restaurant365

MARCH 13, 2020

The postponement of the conference had a ripple effect on the local economy, especially the neighboring hotels and restaurants. One restaurant owner had booked capacity reservations for all four nights and ordered enough prime rib to accommodate the expected influx of customers. Adjust your ordering.

Online Ordering 167

Online Ordering Mobile Ordering Food Order Events 167

Modern Restaurant Management

OCTOBER 29, 2019

The Company has since dramatically expanded its services and capabilities to ship millions of orders per year for more than 5,000 perishable items across 150 brands. By leveraging its own proprietary algorithms, Green Rabbit ensures that all orders are managed and packaged appropriately, resulting in 99.9% delivery success rate.

Food Supply 216

Food Supply Franchising Franchise Customer Experience 216

Hot Schedules

OCTOBER 27, 2020

These are the core fundamental administrative areas that every small business needs to manage in order to function properly and minimize risk. There are PEOs in the market that are not IRS-Certified, which is an essential certification in order to provide you with the most accurate, compliant services. Employee benefits services.

Small Business 148

Small Business Employee Relations Mobile Ordering 2020 148

Gourmet Marketing

MAY 26, 2020

It’s been about three months since the hotel industry began feeling the harsh effects of COVID-19. However, some states are finally lifting their stay at home orders, and travelers are slowly starting to think about travel again. How are you going to prepare for the return of your hotel guests? Luckily, there’s an app for that.

Hotels 52

Hotels Mobile Ordering Travel Seating 52

Modern Restaurant Management

NOVEMBER 5, 2019

During that period, McDonald's also undertook several "velocity growth accelerators," including (1) an Experience of the Future layout, which features a combination of ordering flexibility, customer experience, and a more streamlined menu; (2) mobile ordering and payments; and (3) delivery alternatives. "When

Waste 253

Waste Food Leadership Customer Service 253

Apicbase

AUGUST 19, 2022

It goes something like: ‘advanced software rapidly pushes hotels in a revolutionary new direction’, followed by long lists of solutions with headings such as: ‘Best systems for the hospitality industry [implement today!].’. Digital data are the foundation on which modern hotel operations rest. And that is a good thing.

Hotels 52

Hotels Technology Hospitality Back of House 52

The Restaurant Coach University

MARCH 2, 2017

When business is slow, many restaurants turn to discounts and coupons in order to get more people through the door. I prefer what we call a preferred status program, or the kind of loyalty program that a hotel or an airline would do. I think in today’s market, that means it’s got to be mobile.

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

Open for Business

NOVEMBER 21, 2022

To make it a good one, ensure your website and especially your menu are easy to read and navigate on mobile devices. As of August 2022, 59% of web traffic was mobile.) And definitely check that all your basic information is easy to find. Digital ordering. That’s where most people will be seeing them. Personalized service.

Technology 78

Technology Online Ordering Customer Experience Website Management 78

Harbor Touch

OCTOBER 29, 2018

Mobile Payments. It is no point stating that beyond the use of credit cards and the payment of cash the restaurateur has got to incorporate the use of mobile payments into the operations of the business outfit. Mobile payments are speculated to be one of those areas that would be a top R & D project in the years to come.

Technology 60

Technology Mobile Ordering Transportation Customer Service 60

Deliverect

OCTOBER 2, 2019

Pick the right one and you can streamline all your restaurant operations, from orders and payments to staff and inventory management. Key features include floor management, customer and inventory tracking, table-side ordering and an offline mode. The RevoXef POS allows 4 working modes: POS/Bar, table orders, takeaway and delivery.

POS 60

POS Delivery Cash Management Point of Sale 60

The Restaurant Times

JUNE 11, 2021

Instead of carrying out numerous third-party integrations company-by-company for different purposes like billing or order management, it is better to go in for a multi-purpose POS system that manages it all. . Not just the order handling, the staff should also be able to assess the numerous reports that the software provides with ease. .

POS 52

POS Mobile Ordering Loyalty Program Online Ordering 52