7 Shifts

MARCH 23, 2022

In 1965, Greek immigrant James Giftos opened a stall at Macomb Mall in Roseville, Michigan, with a small menu including the Coney Island-style hot dog topped with chili, mustard, and freshly diced onions. But after an expensive and drawn-out onboarding process—they found themselves facing the same issues with another bill to pay.

Front of House 369

Front of House Back of House Communication Employee Relations 369

Modern Restaurant Management

MARCH 28, 2023

Small-medium sized business owners may not fully grasp how important technology is due to a lack of knowledge and experience. Digital transformation, while perhaps initially difficult for restaurant owners, specifically small to medium-sized businesses, is the only way to get ahead and survive. At least not entirely.

Front of House 185

Front of House Back of House Small Business Technology 185

Modern Restaurant Management

JANUARY 11, 2024

It doesn’t matter if you have been in the restaurant industry for a decade or are just starting out, running a successful restaurant can be a stressful task. Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy.

Management 166

Management Management Back of House Customer Service 166

7 Shifts

FEBRUARY 21, 2023

During the pandemic, many service workers either left or were forced out of the industry and never returned. Guests pay for good service, and if employees have low morale or motivation, the business will suffer. They’ll take pride in the shout-out and you can showcase the faces of your restaurant.

Front of House 381

Front of House Social Media Back of House Sports 381

7 Shifts

JULY 28, 2021

Your bartender forgetting to make a drink for one of your tables or your server bringing a plate to the wrong table is all it takes to throw off the rhythm of your staff. At times, it's a civil war between your front-of-house and back-of-house teams. It's time to bust out that clipboard and write a checklist.

Communication 430

Communication Management Management Front of House 430

Modern Restaurant Management

JANUARY 13, 2023

Demand for Dining Out Isn’t Going Anywhere. To take some of the pressure off of an already small staff, restaurants have begun turning to technology solutions with touchpoints in the front and back of house operations. Taking Orders with Artificial Intelligence.

Front of House 211

Front of House Back of House Online Ordering Food Order 211

Modern Restaurant Management

AUGUST 18, 2020

At the beginning of the pandemic, Paul Dioguardi, owner of Colorado-based Hickory House Ribs, realized there was only so much he could do with the amount of available restaurant tables so he decided to focus on growing the catering side of the business. ’ Just having this van parked out front drove that sale.”

Marketing 197

Marketing Front of House Back of House Food Truck 197

Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. So, what did we find? A desire for better pay is the No.

Management 190

Management Management Coaching Front of House 190

Culinary Cues

AUGUST 4, 2022

Restaurants are busy now, much of it is pent up demand from two years of partial lockdown due to the pandemic. People do care about value and once the splash of being able to get out of the house wears off, value assessment will be paramount once again. Well then – what will? Try apathy on for size. Is it ignorance or apathy?

Front of House 328

Front of House Coaching Uniforms Back of House 328

7 Shifts

SEPTEMBER 19, 2022

The restaurants that prioritize employee retention above all will come out on top. Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Table of Contents.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Culinary Cues

JULY 31, 2023

If your direction is planned out then work can be, and will be, enjoyable and rewarding. A few years back, I posted an article about the UNWRITTEN RULES of the kitchen. It was an attempt to outline those universal guidelines for success in a kitchen, those attributes, and expectations of anyone who ties on an apron.

Kitchen Safety 324

Kitchen Safety Back of House Front of House Food Safety 324

Culinary Cues

OCTOBER 24, 2020

Consider this – the menu is the most important component of a successful restaurant and once designed it can, and should, impact every other aspect of the business. Far too many times the menu takes a back seat to all other planning that will lead to serious miscalculations along the way. YES – the menu is that important!

Menu 388

Menu Seasonal Menu Front of House Café 388

Culinary Cues

FEBRUARY 16, 2021

I know how much time, energy, money, and heart goes into that first day when a proud operator and/or chef looks up at the front door sign that proclaims they are open for business. Donnie Madia and Chef Paul Kanan did an extraordinary job of bringing a relatively small restaurant into the Chicago limelight.

Fine Dining 433

Fine Dining Employee Relations Front of House Small Business 433

7 Shifts

DECEMBER 8, 2020

47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. The benefits of employee contests can impact all areas of your business and employee lifecycle—from sales to engagement to training. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

7 Shifts

MARCH 31, 2023

“Take better care of your staff.” Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. How can you encourage them to care about the business and invest time and energy into their role? We’ve all heard it.

Hiring 195

Hiring Front of House Back of House Document 195

7 Shifts

FEBRUARY 26, 2021

The easiest way to get your food out there is by partnering with a third-party delivery app. While easy, this way ends up costing more in the short term, does not contribute to long-term growth, and can end up hurting your business. Native or first-party delivery doesn't rely on a separate service to take and send out orders.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Modern Restaurant Management

MAY 24, 2022

The upshot to this is the new opportunity for restaurant owners to stand out from the crowd by offering a great employee experience that lets your entire team feel valued. We came up with a few helpful tips to improve your employee retention while building a happier, healthier business. Restaurants can be busy, scattered places.

Front of House 208

Front of House Seminar Back of House Social Media 208

Modern Restaurant Management

SEPTEMBER 14, 2022

– Team Bots’ It sounds like something out of a science fiction movie, right? . – Team Bots’ It sounds like something out of a science fiction movie, right? AI and ML are buzzwords and often sound out of reach of an average restaurateur. To get a receipt for your order, reply with Hi. What are AI and ML?

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

7 Shifts

NOVEMBER 1, 2022

There are more options for eating out than ever before. And the big restaurant brands are only getting bigger , making it even harder to stand out. You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you. Download now.

Seating 221

Seating Email Marketing Marketing SEO 221

Culinary Cues

JANUARY 6, 2020

White tower decisions without a grasp on the systemic impact of those decisions is a common flaw of leaders who are out of touch with reality. It happens in business, it happens in education, and it happens most often in government. It is never as simple as just changing the menu. A short while back the U.S.

Government 244

Government Front of House Small Business Retail 244

Culinary Cues

JANUARY 23, 2021

In the restaurant business there are really only two ways to view profit: a very small amount of profit balanced by very significant volume, or a significant amount of profit on far less volume. How you approach the design of your restaurant in this regard will determine nearly everything else. So what is contribution margin?

Point of Sale 450

Point of Sale Front of House Back of House Fine Dining 450

7 Shifts

JUNE 8, 2020

After graduating, I worked with several brands as a Field Trainer, Business Development Consultant and most recently, Learning and Development Manager.” I was given the opportunity to help grow the business by managing 3 of their 4 locations, I even got to open up their store in the Summerhill area of Toronto! Rachel: “The people!

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

7 Shifts

DECEMBER 18, 2019

Why you should invest in restaurant lunch specials Increasing lunch sales is a no-brainer in the restaurant business. With dinner prep taking place in most restaurants from noon on, you’re open anyway—and the more diners you can attract to buy lunch, the more profitable you become. Sounds good, doesn’t it?

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Modern Restaurant Management

OCTOBER 20, 2020

Ghost kitchens have been critical to enabling take-out meals during the current pandemic and are predicted to be central in restaurant operations moving forward. Growth for most, after all, isn’t walking through the front door, it’s coming in online. Plenty of services exist to take care of the tricky parts.

Front of House 203

Front of House Kitchen Safety Food Back of House 203

Modern Restaurant Management

JANUARY 8, 2024

The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service. The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Culinary Cues

SEPTEMBER 14, 2019

There is so much to learn about food, service, operating a business, people and traditions, and leadership. Great chefs take this opportunity seriously and plan the time for this to happen, at some level, every day. Time, finances, and business volume will always threaten your standards of excellence – don’t take the bait!

Front of House 292

Front of House Communication Leadership Back of House 292

7 Shifts

JULY 8, 2023

Literally, I had been in the business for so many years, 25 plus years, and really I think the injustice of this industry is that we're kind of used and abused. Literally, I had been in the business for so many years, 25 plus years, and really I think the injustice of this industry is that we're kind of used and abused.

Hiring 273

Hiring Back of House Take-out Training 273

7 Shifts

NOVEMBER 17, 2021

Consider two worst-case scenarios: A customer orders extra guacamole but your restaurant is all out of avocados or, on the other hand, you've just walked past a crate of rotten, unusable (and expensive!) Do a little research to figure out the best method for taking inventory in your operation. avocados in the stock room.

Inventory 370

Inventory Management Management Point of Sale 370

Modern Restaurant Management

MAY 13, 2021

Together with members of Congress, the White House, and the Small Business Administration, they ultimately put together a way for restaurants to apply for federal restaurant relief grants. One Denver area man decided to do all he could to get some form of restaurant industry aid going. It’s a win-win.

Front of House 147

Front of House Food Safety Certification Social Media 147

Modern Restaurant Management

DECEMBER 1, 2021

Front-of-House. In the case of Henry, he’s entered the restaurant and encountered a small stand with a QR code and a sheet of instructions. In the case of Henry, he’s entered the restaurant and encountered a small stand with a QR code and a sheet of instructions. Henry is ready to order some dinner.

Technology 203

Technology Front of House Back of House Point of Sale 203

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. But as restaurants reopen and business starts to pick up again, it’s important you pick up your marketing plan too. Their business is built on the power of word of mouth—one of, if not the most useful marketing tools in the book.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

MARCH 13, 2020

"It's a challenging time for restaurants — large and small — and we believe that there are some practical steps restaurants can take to address the social distancing concerns you and many are voicing today," said Susie Fogelson, Founder/ CEO, F&Co. "First Utmost care and attention is required today."

Front of House 199

Front of House Back of House Restaurant Law Food Safety 199

Modern Restaurant Management

JUNE 11, 2021

Business owners need to be aware of potential fire hazards and take preventative steps when it comes to fire safety. During the inspection certain items need to be changed out at certain ages per National Fire Protection Association codes. The hood allows an escape for smoke and steam up and out of the building.

Kitchen Safety 212

Kitchen Safety Front of House Equipment Take-out 212

Modern Restaurant Management

MARCH 3, 2022

Restaurant Cleaning Tips that Take the Cake. Meanwhile, poorly maintained front-of-house (FOH) areas can be a detriment to a restaurant’s reputation and bottom line. In fact, a 2021 Harris Poll found that 74 percent of Americans say dirty restrooms would cause them to have a negative perception of a business.

Kitchen Safety 196

Kitchen Safety Food Safety Front of House FOH 196

Modern Restaurant Management

DECEMBER 23, 2020

The architects at EMPAD Architecture & Design have been designing both franchise and private owner restaurants over the past 17 years for various types of restaurateurs ranging from small quick service restaurants and drive-thrus to unique concept, full-service elegant dining establishments. Getting Creative with Outdoor Space.

Design 215

Design 2021 Outdoor Brewery 215

Society Insurance

NOVEMBER 15, 2022

To expedite the process of wrapping up for the night, restaurant and bar owners can turn to a closing checklist that outlines tasks to be completed by front-of-house staff, back-of-house staff, and management. Taking out the trash and securing the garbage or dumpster area to keep pests and critters away.

Front of House 97

Front of House Food Safety Cash Management Back of House 97

7 Shifts

OCTOBER 2, 2019

But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. We reached out to a restaurant manager in an internationally-known restaurant to get her advice on managing a restaurant staff, and provided a few insights of our own. What are their goals and challenges?

Management 285

Management Management Communication Back of House 285