Modern Restaurant Management

JANUARY 30, 2024

You want to build deliberately from core strengths rather than reacting to every new opportunity, which can undermine what makes your concept work. They research potential new offerings extensively, preparing thoroughly before launching rather than rushing to market.

Leadership 203

Leadership Small Business Cash Management Customer Experience 203

7 Shifts

JANUARY 23, 2020

Are you opening a restaurant in 2020? As you plan out your concept, location, menu, staffing, and marketing, take a read through the advice left by hundreds of restaurateurs to ensure you’re set up for success in 2020. Educate yourself on costs, hiring, and the market you are in before taking the leap. Hiring/staffing ??

2020 335

2020 Hiring Cash Management Education 335

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same.

Management 195

Management Management Kitchen Safety Front of House 195

Culinary Cues

SEPTEMBER 15, 2022

There is no shortage of workbooks, courses, consultants, standardized mechanisms, or benchmarks to look to for help and there are plenty of examples of successes and failures to view if you are an outcomes follower. Find out everything you can about your guests and potential guests. Don’t try to be something that you are not.

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

7 Shifts

NOVEMBER 12, 2020

Did you know that restaurant employees change jobs every 56 days ? The restaurant industry welcomes new staff at unprecedented rates. In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process.

FOH 307

FOH BOH Food Safety Customer Service 307

Embrace the Suck

JANUARY 20, 2021

If you’re like the majority of restaurants and bars in your market, you’ve been struggling to find staff. Many operators are struggling to find any staff! The new hires stay for a few weeks but end up leaving, and the cycle of anxiety begins again. That outdated mindset needs to be erased.

Recruiting 377

Recruiting Coaching Hiring Take-out 377

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily.

Training 370

Training Food Safety Customer Experience Insurance 370

7 Shifts

MAY 1, 2024

Here is an in-depth restaurant bookkeeping guide to help you navigate this essential business process. Record your sales daily One of the first steps you should take in your restaurant bookkeeping process is recording your sales daily, ensuring your accounting records are up to date.

Cash Management 195

Cash Management Inventory Employee Relations Beverage 195

7 Shifts

JUNE 3, 2022

We don't have to tell you that the restaurant industry has a turnover problem. While money isn't everything, it's one of the biggest pain points for restaurant workers right now. A tip pool eliminates some of the downsides of tipping like inconsistent wages, an emphasis on “good tables,” and an individual mentality among serving staff.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

7 Shifts

JULY 8, 2023

That's how you were kind of treated in the industry as a server or bartender. You certainly didn't see a future working in the restaurant business per se, but I really wanted to change that. You certainly didn't see a future working in the restaurant business per se, but I really wanted to change that. We're just a number.

Hiring 273

Hiring Back of House Take-out Training 273

Modern Restaurant Management

JUNE 13, 2023

As the manager on duty prioritizes each crisis and puts out literal fires in the kitchen while trying to get the POS company on the phone, a chipper newcomer clad in all black strolls in through the back alley to drop a bomb: “I think I’m training with you today? ” If you know, you know.

Training 180

Training Seasonal Menu Hiring Customer Experience 180

7 Shifts

JULY 24, 2020

That’s why our teams—who specifically work to improve restaurant operations, performance, and staff happiness—have curated a 7-course menu of the best books about understanding restaurant management. So pull up a chair and take a deep dive into some of the most insightful and actionable tips from the best in the business. Goodreads: 4.09

Book 370

Book Management Management Restaurant Law 370

7 Shifts

JANUARY 11, 2021

2020 was a tough year, and you made a ton of sacrifices and difficult decisions already. As is the cold weather, giving way to new restrictions and challenges that make it harder for restaurants to do business. As is the cold weather, giving way to new restrictions and challenges that make it harder for restaurants to do business.

Guest Recovery 358

Guest Recovery Online Ordering Outdoor Front of House 358

Modern Restaurant Management

FEBRUARY 1, 2023

We all know that for restaurants – reputation is everything. But in a difficult hiring environment, how do you build a great reputation without jeopardizing your bottom line? It all comes down to your staff. And in 2023, that’s the problem most hiring managers in the restaurant industry are facing.

Hiring 189

Hiring 2023 Advertising Recruiting 189

7 Shifts

AUGUST 19, 2020

The restaurant industry has a reputation for high staff turnover. staff turnover —and while a portion of this statistic is inevitable given the demographic of restaurant employees ( more than a third are students or teenagers whose jobs and circumstances change more frequently), this figure represents a problem that needs to be resolved.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Culinary Cues

AUGUST 31, 2020

Some of the previous characteristics of chefs and their role will be viewed as less important and some may even not be tolerated in the “new normal”. When those opportunities rise up – you want to be ready. You should not confuse being humble with being weak or lacking in confidence.

Leadership 398

Leadership Point of Sale Training Coaching 398

Culinary Cues

JANUARY 8, 2021

Throughout history there are countless examples of those who ignore or seem paralyzed by the need to change as their industries or specific job descriptions evolve. Bending to the market, changing in an instant, adopting other people’s ideas, and seeking out new ways of preparing and presenting food will become the new norm.

2021 462

2021 Social Media Kitchen Safety Restaurant Law 462

7 Shifts

FEBRUARY 12, 2021

So you want to open a restaurant. Maybe you want to share your love of tacos with the world. Despite the unfortunate closures, new restaurants are opening every day, and at rates close to what they were prior to March of 2020. Tack on obtaining permits and licenses, and you could be in for a pretty big check.

License 444

License Equipment Certification Information 444

7 Shifts

MAY 17, 2022

Talk to your staff — and make yourself available. Offer benefits that they actually want (or need). Restaurant culture is how you do the things in your restaurant, and why you do them that way. It's your core values, systems, behaviors, and everything that goes into the employee experience. Picture this.

Insurance 370

Insurance Leadership Customer Experience Sports 370

7 Shifts

NOVEMBER 29, 2022

If you walked down Valencia Street in San Francisco and polled ten restaurants on how they managed tips , there's a good chance they would each say something different. There are 101 ways to dole out restaurant tips - from percentages to points to whether kitchen staff gets a share. Keep your staff happy. Table of Contents.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Culinary Cues

JANUARY 15, 2022

Every person has needs that go beyond food, shelter, and clothing. We want and need to make a difference, no matter how small or how large that contribution might be. Each person has something to offer and a need to do so. Remember the feeling of belonging you experienced when you wore a clean, pressed, white uniform and apron?

Uniforms 413

Uniforms Front of House Food Safety Healthcare 413

Social Hospitality

MARCH 27, 2020

After all, you don’t want to pay for search traffic if no one is actively searching for travel destinations. Let’s focus on steps you can take to market your hotel or restaurant during the coronavirus crisis. Before you can take any steps to change what you are already doing, you must know how you got to where you are.

Hospitality 454

Hospitality Marketing Travel Hotels 454

7 Shifts

JUNE 4, 2021

And while you may not picture a restaurant manager or worker parked at a desk to work, it's a huge part of restaurant management. Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Ending inventory , or what you have leftover. Food cost percentage.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

APRIL 24, 2023

You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. Just like everything else in hospitality, there are guidelines that make for more successful outcomes. ” they all say no.

Catering 197

Catering Website Management Point of Sale Travel 197

Culinary Cues

AUGUST 28, 2020

You can do this! The first step is to open up that time-tested playbook and remind you how important the basics are. This means that you are a beacon of strength and dependability. Show everyone that you intend to stay the course and be there when they need you. COMMUNICATION.

Social Media 436

Social Media Communication Loyalty Program Training 436

Culinary Cues

SEPTEMBER 1, 2023

So, it would make sense that the visual impact of food, the dining room ambience, the tabletop, and the appearance of service staff is very important. Have you established a uniform and grooming standard in your restaurant and is it equitably enforced? Are you consistent in how all of this is managed every day with every plate?

Fine Dining 315

Fine Dining Dine-in Front of House Design 315

Modern Restaurant Management

FEBRUARY 28, 2023

Keeping staff has long been an issue for the food and beverage industry, but many restaurants now feel it is their primary obstacle to running a successful business. Seven out of 10 restaurant operators reported they do not have enough staff to support current service demands.

Management 197

Management Management Food Safety Communication 197

7 Shifts

OCTOBER 30, 2019

Because employees come and go so quickly, it’s natural for restaurateurs to feel like they have to make quick hiring decisions to avoid lapses in service and quality. However, hasty hiring is at the root of the turnover problem. However, hasty hiring is at the root of the turnover problem. Read on to find out.

Hiring 283

Hiring Training Customer Experience 2010 283

7 Shifts

AUGUST 15, 2022

Are you a restaurant owner looking for question to ask potential candidates? But there's one thing between you and the role you want: the interview. It shows your employer that you're a good fit for the role—and tells you if the restaurant is a good fit for you. It may even reveal something you have in common.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

7 Shifts

AUGUST 6, 2021

Staff scheduling, inventory management, menu analysis , guest satisfaction, profitability, and so much more rest on the shoulders of accurate restaurant forecasting. Why Should You Conduct a Restaurant Forecast? Why Should You Conduct a Restaurant Forecast? Like all businesses, restaurants need to make money to survive.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

7 Shifts

JULY 16, 2020

The problem of restaurant task management is not a new one. Restaurateurs named employee engagement their third-biggest challenge going into 2020, meaning that figuring out how to keep your staff productive and motivated has been (and continues to be) a top priority in the restaurant industry.

Communication 284

Communication Management Management Front of House 284

Culinary Cues

SEPTEMBER 20, 2020

How you play the game in the process of winning is critical, as is the sportsmanship that allows people to get past defeat with honor and grace while taking the time to positively recognize those who administered that defeat. Michael did not need to be pushed to strive for excellence – it was in his DNA.

Fine Dining 409

Fine Dining Coaching Dine-in Café 409

7 Shifts

SEPTEMBER 25, 2019

Simply put, if things aren’t running well in the kitchen, restaurant staff and diners alike often suffer. Read on to learn more about effective restaurant kitchen management tactics you can use to ensure your employees feel supported, safe, and engaged.

Back of House 276

Back of House Management Management BOH 276

Sling

JUNE 12, 2022

As long-time employees begin to retire and staff of all experience levels leave to seek their fortunes elsewhere, businesses of all types and sizes must somehow function with a skeleton crew. If you find your business suffering from understaffing, refocus your efforts on hiring the necessary staff to keep everything running smoothly.

Point of Sale 146

Point of Sale Hiring Website Management Customer Experience 146

7 Shifts

JULY 27, 2023

That youthful mindset permeates through everything from menu to the team experience. Meaning, we're willing to try new dishes and new ideas in the food. I mean, that's a lot easier, but we've never done that because it creates a new, 'A-ha,' moment in a restaurant. Staff that had been there for a really long time.

Communication 195

Communication Front of House Education Back of House 195

Sling

DECEMBER 25, 2023

If you’re looking for a new and effective way to improve how your team and your business operate, a staffing plan may be the solution. In this article, we discuss how to develop your own staffing plan and the software that can help get you there. But how do you go about creating such a plan? Do we need to reorganize or realign?

Hiring 78

Hiring Restaurant Law Take-out Food Supply 78

7 Shifts

DECEMBER 17, 2020

Sometimes you want to go where everybody knows your name. The coffee shop where the baristas seem happy to serve you. The bar where you always feel welcome after a long day's work. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370