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RC Leadership Conference Interview with Tony Chapman

Embrace the Suck

I was very honored to be interviewed by Tony Chapman at the recent Restaurants Canada Leadership Conference in Toronto. A very talented chef, however, he was very old school in his leadership style. I often say that success leaves clues and I became a detective in finding out the WHY behind restaurant success! My team sucks.

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COVID-19 Resources for Restaurants

Modern Restaurant Management

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. We really appreciate them being proactive and reaching out to us during a time that we couldn't even digest what was happening."

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Opening a Second Restaurant? Tips for Managing a Multi-Location Move

The Rail

Opening a Second Restaurant: Evaluate Readiness Before Expanding Before diving into logistics, take a step back and assess if your current restaurant is truly ready for expansion. A well-thought-out timeline will help prevent delays and overspending. Be realistic about how long things take — permitting, for example, can be slow.

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What Now? COVID-19 Survival Guide for Restaurants

Modern Restaurant Management

To be added to this guide, reach out to Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Click here to learn the 10 steps to take now. “We applaud the announcement of steps the company is taking to help restaurant businesses large and small in communities across America during this difficult time.”

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How To Attract Restaurant Employees In 2024: 10 Proven Techniques

7 Shifts

That’s why you should find the best candidates out there. Foster a friendly working environment In an industry that scored 98 out of 100 on the burnout scale due to long hours and high-pressure situations, fostering a positive workplace culture is just as crucial as offering competitive wages and benefits.

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What to Include in Your Restaurant Employee Handbook

7 Shifts

Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. If you take the extra time to hire people who share your core values you will reduce staff turnover, which saves time and money in the long run.

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Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Two

Modern Restaurant Management

While the pandemic forced consumers to leverage contactless payment, such as tap-to-pay, out of pure health and safety concerns, it’s quickly become the normal course of business for restaurants aiming to streamline operations and maximize convenience. Beyond logistics, the biggest transformation has been in leadership.