Black Box Intelligence

NOVEMBER 1, 2021

Online review sites and social media make it easy for guests to broadcast their opinions – good or bad – to anyone who’ll listen. Currently, many of the complaints we see are driven by issues related to staffing shortages. Proactive monitoring of reviews and social media is essential to restaurant reputation management.

Management 96

Management Management Social Media Customer Service 96

Restaurant365

AUGUST 21, 2020

For food service and hospitality in particular, an essential part of the guest experience is the interaction with employees. In addition, in the age of social media, your labor practices and HR policies are under closer scrutiny than ever by both your employees and the public. Tailor your hiring and recruiting practices.

Blog 78

Blog Restaurant Law Recruiting Employee Relations 78

Restaurant365

SEPTEMBER 16, 2021

Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. Despite the challenges, you need to hire and retain amazing restaurant employees, right now and in the future. Staffing your restaurant with a great team is critical to success.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Restaurant365

JULY 24, 2020

In your dine-in location, you’re limited by a finite occupancy, which has been further reduced by social distancing guidelines. Choosing between in-house delivery, third-party delivery apps or a combination requires an understanding of related costs. That may alleviate the fears for many of your potential employees.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Restaurant365

DECEMBER 17, 2019

Recurring restaurant costs would include costs like lease or mortgage payments, employee salaries, food and beverage costs, utilities, insurance and permits. In addition, prioritizing training and retaining employees will not only save you money on recruiting costs, it will also help ensure better customer service.

Point of Sale 120

Point of Sale License Insurance Employee Relations 120

The Restaurant Times

JUNE 30, 2021

The role requires them to be a ‘jack of all trades’ and oversee functions that are as diverse as stock management and employee training. . The diverse nature of the job requires a restaurant manager to have a learning mindset and share new insights with the management and employees. . Source: MBB Management.

Management 52

Management Management Operations Front of House 52

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

The Restaurant Times

MAY 25, 2021

Your cafe business plan must include a careful analysis of the various factors- regulatory and market-related changes – that might impact the running of your cafe. For example, pandemic-related lockdowns, regulatory changes, tax obligations, etc. SWOT refers to the Strengths, Weaknesses, Opportunities, and Threats.

Cash Management 52

Cash Management Employee Relations Email Marketing Point of Sale 52

Black Box Intelligence

OCTOBER 25, 2021

We also monitor brand mentions on social media. Pandemic-related issues continue to be the dominant factors driving restaurant customer satisfaction trends. Improve the restaurant experience for customers and employees. It’s more important than ever to make sure employees feel supported.

Customer Service 52

Customer Service Point of Sale Employee Relations Customer Experience 52

The Restaurant Times

NOVEMBER 30, 2020

The induction and training of the new employees should be done much before the opening of the franchise outlet. Some franchisors also employ some of their old staff at the new outlet to train the new employees. Marketing and Advertising. It is vital to have a clear brand guideline for the franchisees to adhere to.

Franchise 52

Franchise Franchising Cash Management License 52

Black Box Intelligence

SEPTEMBER 21, 2021

Back-of-house (BOH) encompasses all of the employees who work in the kitchen, such as restaurant cooks, chefs, etc. We measure turnover and pay for all restaurant categories, and for each type of employee. That enables us to measure, for example, what the data says about BOH employees in limited-service restaurants.

Fast Casual 89

Fast Casual BOH Fine Dining FOH 89

Restaurant365

JULY 8, 2021

However, in the era of social distancing, these burgeoning trends took off. Ordering meals online and taking advantage of online food delivery was perceived as safer for many guests during social distancing restrictions. A budget for social media ads, and other localized digital advertising can help kickstart more dine-in sales.

Point of Sale 78

Point of Sale FOH Fine Dining Online Ordering 78

Modern Restaurant Management

FEBRUARY 27, 2020

To be successful, restaurant operators will look to strike the perfect formula of on- and off-premises for their business as consumers strive for convenience, but continue to look to the social escape that restaurants provide. Operators are finding social media to be an invaluable tool to attract and retain customers.

2020 155

2020 Influencer Point of Sale Food Safety 155

Modern Restaurant Management

JANUARY 15, 2020

After a few months of flat and even improving employee retention, rolling 12-month turnover rates worsened again for both hourly employees and restaurant managers during November based on the latest Black Box Intelligence Workforce data. 58 percent of restaurant companies said recruiting difficulty increased for restaurant managers.

2020 91

2020 Point of Sale Online Ordering Consumer Goods 91

Modern Restaurant Management

JANUARY 23, 2023

La Vida Hospitality believes in working as smart as you play, and encourages employees to Enjoy The Ride, a tried-and-true mantra for our approach to the work-life balance. We strive to empower our employees by coaching them for long-term success. How We Roll needs to be front of mind, not just a buzzy chart on the wall.

Coaching 192

Coaching Employee Relations Hospitality Social Media 192

7 Shifts

NOVEMBER 3, 2022

Everyone wins when employees are comfortable bringing up issues before they get worse. “I Check with female employees about how you can help them reach their full potential. Is there something in the hiring or recruiting process that leaves women out? Every recruit gets a copy of the Hopdoddy “Journey”.

Leadership 195

Leadership FOH BOH Website Management 195

7 Shifts

SEPTEMBER 19, 2019

As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. 7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. But restaurant management is the glue that holds it all together.

Management 284

Management Management 2019 Employee Relations 284

Apicbase

FEBRUARY 29, 2024

Touchbistro , 2024) Another factor, perhaps less alarming, but constantly present regardless of macroeconomic challenges, is employee theft , which accounts for 4% of annual revenue loss in the restaurant industry. For 35%, it’s social media and websites. Let’s dig in. That’s 4% more than the previous year. trillion and $4.8

2024 52

2024 Operations 2023 Loyalty Program 52

Hot Schedules

MAY 10, 2021

Employee referrals are actually the best source of seasonal hiring (and frankly, hiring in general). Social Media. You guessed it – social media. Getting the right employee scheduling app allows you to effectively manage your workforce while giving your team the freedom they need to thrive in the workplace.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

ExactHire - Restaurants

OCTOBER 13, 2021

If you’re like most recruiters, you’ve researched the best jobs sites and you’re capable of writing killer job ads that get job seekers’ attention. Good employer branding in recruitment is the blueprint for attracting the attention of and creating a relationship with prospective candidates. Why Your Employer Brand Is Important.

Recruiting 52

Recruiting Employee Relations Hiring Social Media 52

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Improve employee performance. Elo’s Sonal Apte, vice president of retail and hospitality. Reduce theft.

Mobile Ordering 210

Mobile Ordering Front of House Fast Casual Customer Service 210

Go Hire- Restaurants

MAY 1, 2024

13 Creative Recruitment Ideas to Attract Talent Recruiting in today's environment can be challenging. So, we reached out to business leaders and recruiters and compiled a list of the top creative recruiting ideas they're using to successfully hire today. How do you recruit creatively? And is it mobile-friendly?

Recruiting 52

Recruiting Workshop Seminar Employee Relations 52

ExactHire - Restaurants

AUGUST 19, 2021

Look on social media or pick up a newspaper – more “Help Wanted” content. Companies need employees now, and if companies do not meet their staffing needs to operate, doors will close—maybe permanently. So what can companies do to find more employees? Employers Benefit from Justice Involved Employees.

Hiring 52

Hiring Employee Relations 2016 Recruiting 52

Modern Restaurant Management

SEPTEMBER 14, 2021

TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more. “We know that seismic changes continue to take place within the food and media industries.

Food 145

Food Tip Distribution Guest Recovery Food Safety 145

Hot Schedules

MAY 18, 2021

As a show of the way we stood by our customers throughout the pandemic, we asked our employees to eat local and support their favorite eateries however safely possible. Follow Us on Social Media. Related Posts. In total, all our offices visited more than 350 customers and raised over $4,000.

Franchise 148

Franchise Franchising Employee Relations Point of Sale 148

Apicbase

JUNE 16, 2023

How to Process Restaurant Metrics To process restaurant metrics, you must gather data on various aspects of your restaurant’s operations, such as sales, expenses, customer satisfaction, and employee performance. There are several vendor management metrics, but an important one is related to timely deliveries.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Hot Schedules

APRIL 29, 2021

As such, we are encouraging Fourth employees across the world to support local eateries however they safely can — whether that’s sit-down, takeout, or delivery. If you’d like to join us, simply order food from your local favorite, snap a pic, and submit to social media while tagging us and using the hashtag #MayTheFourth.

Employee Relations 148

Employee Relations Small Business Social Media Insurance 148

ExactHire - Restaurants

OCTOBER 13, 2021

If you’re like most recruiters, you’ve researched the best jobs sites and you’re capable of writing killer job ads that get job seekers’ attention. Why Your Employer Brand Is Important Good employer branding in recruitment is the blueprint for attracting the attention of and creating a relationship with prospective candidates.

Recruiting 52

Recruiting Employee Relations Hiring Social Media 52

Modern Restaurant Management

AUGUST 28, 2020

Mentors on the platform harbor vast expertise on a variety of culinary related topics, bringing a range of perspectives and backgrounds to chefs around the country in need of support and advice. In turn, managers can recruit at the push of a button. . “You watch it and you walk away from it and it feels honest and real.

Allergens 114

Allergens Kitchen Safety Guest Recovery Customer Service 114

Modern Restaurant Management

JULY 27, 2020

When there's a major outbreak, Yelp data suggests it negatively impacts consumer interest in businesses where social distancing may be harder to enforce. Meanwhile, grocery related businesses are on the decline as people spend less time at home. Ghost Kitchen Franchise Model.

Franchise 137

Franchise Franchising Mobile Ordering Kitchen Safety 137

Modern Restaurant Management

DECEMBER 31, 2019

Labor issues will continue to bring challenges in 2020, but these challenges will offer restaurants the opportunity for a continued and relentless focus on creating rewarding environments for employees. The ongoing labor shortage is leaving employers struggling to hire and maintain employees while also being pressured to increase wages.

2020 131

2020 Kitchen Safety Consumer Goods Point of Sale 131

Go Hire- Restaurants

MAY 2, 2024

We reached out to business leaders and recruiters and compiled a list of the top creative recruiting ideas they’re using to successfully hire today. We reached out to business leaders and recruiters and compiled a list of the top creative recruiting ideas they’re using to successfully hire today.

Recruiting 52

Recruiting Workshop Seminar Employee Relations 52

EATER

AUGUST 21, 2020

Peter Meehan’s transgressive vision helped redefine food media with the groundbreaking Lucky Peach , and later transformed the LA Times ’s food coverage. Social media has driven much of this reckoning by providing a space for rank-and-file editors and writers to speak out.

White Paper 145

White Paper Social Media Magazine Back of House 145

EATER

MARCH 22, 2024

In 2021, the company went public , even as it remained every bit the private social club, a move that has yielded mixed financial results. The members-only Soho House was meant to stand apart from the stuffy clubs that were a hallmark of the London social scene. They’re not even allowed to describe Soho House events on social media.)

Back of House 122

Back of House Social Media 2017 Hotels 122

EATER

MARCH 22, 2024

In 2021, the company went public , even as it remained every bit the private social club, a move that has yielded mixed financial results. The members-only Soho House was meant to stand apart from the stuffy clubs that were a hallmark of the London social scene. They’re not even allowed to describe Soho House events on social media.)

Back of House 110

Back of House Social Media 2017 Hotels 110

Modern Restaurant Management

JUNE 8, 2020

. … “Our focus will now shift toward achieving similar bipartisan results in the Senate because enacting these PPP changes will help restaurants get the relief they need to get employees back to work and the industry on the path to recovery.” 25 percent closer to its targets under the Paris Climate Agreement.

Guest Recovery 133

Guest Recovery Food Safety Employee Relations Mobile Ordering 133

Black Box Intelligence

NOVEMBER 1, 2021

Not only is turnover rising for all employees, the percentage of new hires that leave the company within the first 90 days of employment is also increasing. Check out the full “The Post Pandemic Restaurant Employee” whitepaper here. . Hourly turnover rose rapidly in the last three quarters for limited-service restaurants.

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84