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Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.
In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.
POS Vendors Point-of-sale (POS) systems play an obviously foundational role in daily restaurant operations, making them a prime target for hackers looking to do damage. Per the National Restaurant Association , 46 percent of restaurateurs reported a net increase in customer traffic from January 2024 to January 2025. Also rising?
Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.
billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America.
Start by analyzing these Top 7 POS Sales Reports to know where your restaurant is headed. These reports help you understand sales trends, manage inventory, optimize staffing, and improve customer satisfaction. Sales Exceptions Reports : Spot voids, refunds, and discounts to minimize losses and detect irregularities.
By Tracie Johnson, Contributor Running a restaurant requires more than just a good idea, a great menu, and determination. Hiring and Training Employees for Business Growth Effective scaling of operations calls on a qualified and committed workforce.
They are popping up more often in conversations this year, and they point toward deeper trends in the restaurant tech market. They are popping up more often in conversations this year, and they point toward deeper trends in the restaurant tech market. By Joe Guszkowski on Jun. Add these six terms to your vocabulary.
Gross Profit Margin Definition of Gross Profit Margin Gross profit margin shows the money left after subtracting the cost of goods sold (CoGS) from total sales. It indicates how efficiently your restaurant produces and sells its menu items. Steps to Calculate Gross Profit Margin Find your total sales revenue for a specific period.
By accurately calculating food costs, restaurant owners can set the right menu prices, reduce waste, and maximize their profits. The food cost formula is a key metric used in the restaurant industry to determine how much a business spends on ingredients compared to its revenue from food sales. Whole Wheat Bun $0.30 Avocado(1/4) $1.20
From managing orders and tracking inventory to analyzing sales data in real time, today’s POS systems are essential tools for restaurants of all sizes. Over time, these registers became more advanced, and they morphed into becoming multi-use point-of-sale or POS systems for restaurants.
Let’s start with some basic terms: Cost of Goods Sold (COGS): This is the cost of all the items and ingredients on your menu (Beginning Inventory + Purchased Inventory – Ending Inventory). You cannot manage your restaurant properly without going into the accounting details. But the importance of this administration cannot be emphasized.
Continue to Site >>> Menu Does Chipotle have a structural problem? It's complicated Olive Garden parent Darden Restaurants could sell Bahama Breeze Olive Garden sales surge on delivery and free take-home meals Premium OPINION Financing Does Chipotle have a structural problem? By Jonathan Maze on Jun. Photo: Shutterstock.
Related: The Essential Guide to Restaurant Inventory Management Software 3. One technological element to focus on is your point-of-sale (POS) system. A restaurant POS system helps you process payments and manage details of your business from inventory tracking to employee scheduling to creating reports on best-selling items.
One of the most overlooked tools in your operation is your point of sale (POS) system. Whether you’re just about to hang the “Open for Business” sign on your front door, or you’re a business ready to expand, you need to think about your point of sale system (otherwise known as POS).
This calculation involves dividing the cost of food sold by the total food sales and multiplying the result by 100 to get the food cost. Discovering new ways to reduce costs in restaurant management can boost profits. Focusing on making more money is essential to keep your business successful in the long run.
Many restaurant owners reach a point where the system no longer fits their operational needs or budget. Backup and Transition : Export your sales and customer data. 150 x months left) Once you’ve reviewed these points, it’s also crucial to be aware of potential challenges that could complicate the cancellation process.
Modern point-of-sale systems go beyond order processing—they streamline operations, reduce bottlenecks, and improve table turnover. Employees need to know how to handle mobile orders, process payments, and assist customers with the new system. In the fast-paced world of food service, every second counts. Restaurants For U.S.
The right system does more than process payments—it streamlines operations, manages inventory, tracks sales, and enhances the customer experience. Let’s walk through the essential points you’ll need to know as you begin your research: What is a POS system for a restaurant? Should you choose a legacy or a mobile POS system?
There are many benefits of including these kiosks in a fast casual or quick service restaurant: Save on labor costs because you won’t need as many employees to take orders. Promote specific items and market new foods, driving sales where you need them. Self-order kiosks can range in size and use. Some kiosks can cost up to $5,000.
The right POS setup can make it easier to take orders, manage staff, track sales, and keep customers happy. payment methods, menu complexity). Configure settings (menu, taxes, staff access). Menu Complexity : Account for the number of menu items, modifiers, and special requests. Software: $60$400/month.
This marked a significant milestone, as the restaurant industrytraditionally underrepresented at such eventsemerged as a focal point of technological innovation. In December 2024, technology leaders from various industries gathered at Amazon’s premier conference, AWS Re:Invent, where Qus CEO participated in a panel discussion.
Employee benefits are excluded; however, it should also be included in analyzing actual cost associated with total labor cost.” Food/Beverage Sales: What percentage of your revenue should be coming from food and what percentage of sales are from beverages. Labor Cost: The cost incurred by a business to pay its staff.
A single percentage point difference in food costs or labor can be the difference between profit and loss. Missed Growth Opportunities: Without understanding which menu items are most profitable or where operational inefficiencies lie, restaurants miss opportunities to expand, diversify, or improve their offerings.
Master the Menu Before Multiplying It Before you even think about duplicating your operation, you need a menu that’s not just tasty but also replicable. Use Technology Like a Pro, Not a Fanboy Point-of-sale systems, reservation platforms, inventory management apps — these aren't flashy gadgets. Simplify where needed.
Modern POS systems simplify this process by automating allergen tagging, updating menus in real time, and integrating with kitchen tools to reduce errors. Key Features to Look For : Allergen tagging, menu customization, real-time updates, and integration with kitchen systems. This reduces the chance of errors or miscommunication.
Point-of-Sale (POS) System Integration: Seamless integration of POS data into accounting systems is crucial for real-time sales tracking, accurate revenue recognition, and identifying trends. Grasp why specialized hospitality accountancy is not just an advantage, but a necessity, over general accounting practices.
It also zooms in on current challenges faced by owners/operators, menu prices and inflation, and tech/AI implementation. Most Restaurants Increased Sales in 2024 Approximately 63 percent of restaurant operators that manage finances said their profits in 2024 increased compared to last year.
Key data points: The demand for takeout and delivery has slightly outpaced the demand for dining in. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining trends, hiring trends, tech trends, brunch trends, alcohol trends, and egg prices. Among delivery apps, DoorDash is the clear favorite.
“It now accounts for a larger share of sales for 58 percent of limited-service and 41 percent of full-service operators compared with 2019—providing a critical path to restaurant resilience and growth despite ongoing economic pressures.” More than 60 percent say they’re ordering off-premises more often than a year ago.
In Delagets latest annual Operational Index, we noted these rather telling points regarding the industrys rapidly evolving sales channels: Drive-thru is down 8.1% In Delagets latest annual Operational Index, we noted these rather telling points regarding the industrys rapidly evolving sales channels: Drive-thru is down 8.1%
A new Skip button provides clear navigation for bypassing cross-sale opportunities when relevant while maintaining consistency with existing cross-sale rules and logic across all POS interfaces. Staff can maximize sales without compromising service speed, establishing additional revenue streams during drive-thru transactions.
As restaurants hire new employees, they are finding it more difficult to come across experienced workers who can also train other team members. Here I will walk through actionable tips to help you train employees and understand the basics of liquor licensing as your restaurant bounces back: Renewing Your Liquor License. ID, Please?
According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales. Full-service menu prices climbed 4.5 Leverage Data to Personalize Experiences Every day, restaurants generate vast volumes of data from their point-of-sale (POS) systems.
Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Break-even point. Employee turnover rate. Sales per labor hour. Ideal menu price. To put it simply, your cost of goods sold is how much it costs you to produce a menu item.
Studies have shown that better IAQ relates to reduce risk of airborne viruses such as COVID-19. Good mechanical design starts with ventilation, filtration and proper airflow relation. In a post COVID-19 world, restaurant design must evolve and adapt to the new normal. Architectural Considerations in HVAC.
The study also found that 8 million employees were laid off or furloughed during the height of the pandemic. The study also found that 8 million employees were laid off or furloughed during the height of the pandemic. TIPs offers training for individuals on the responsible sale, service and consumption of alcohol.
Properly Train Staff It is easy to assume employees understand their role, but they can’t deliver a brand’s desired experience unless expectations on customer engagement, cleanliness, and ticket times are clearly outlined. Offer Menu Recommendations Menu recommendations are more than just suggestions to drive sales.
The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”
This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. 71 percent rely on delivery for 11 percent or more of sales. 33 percent rely on delivery for more than 20 percent of sales. Investment in delivery and mobile ordering pays off.
"We want to remain optimistic, so this initiative shows solidarity within our restaurant community and hopefully reassures our guests that if they aren't able to visit us at this point in time, we'll be here for them when things settle down." Click here to learn the 10 steps to take now.
The buck seems to always stop with the chef; it’s the chef’s kitchen, the chef’s food cost, and the chef’s menu that drives marginal profit at best. Smart buying involves purchasing fresh ingredients when they are in season and keeping them off menus when they are not. Let’s look at how this works: [] SMART BUYING.
Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3 percent in March.
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