Restaurant Business

DECEMBER 6, 2024

Recognized as a global leader in the bubble tea sector, Chatime continues to expand and build as an innovative beverage brand with over 1,400 franchise locations worldwide. Chatime is also tapping into emerging and growing segments such as functional beverages.

Beverage 273

Beverage Innovation 2025 Social Media 273

Modern Restaurant Management

APRIL 14, 2025

The report found that loyalty is eroding as brands worked hard to offer new limited time offers, value meals, upgraded loyalty programs, and digital innovations. While personalization and ease of ordering remain high priorities, value has emerged as the driving force behind guest decisions in 2025. The survey of 1,500 U.S.-based

Loyalty Program 332

Loyalty Program 2025 Fast Casual Mobile Ordering 332

Modern Restaurant Management

APRIL 25, 2025

What real estate opportunities are you seeing for fast-casual brands and what are the economic factors in the mix that are making them available? What kind of space are brands interested in? The types of spaces that brands are seeking have shifted quite a bit in recent years. Has it evolved?

Fast Casual 221

Fast Casual Casual Retail Food Supply 221

Restaurant Business

JUNE 13, 2025

Sign up to receive texts from Restaurant Business on news and insights that matter to your brand. Newsletter The latest from Restaurant Business, sent straight to your inbox. Sign Up Thanks for signing up! Consumers still want great in-store experiences, even if they don’t always use them.

Operations 208

Operations Leadership 2025 Fast Casual 208

Restaurant Business

JUNE 13, 2025

Sign up to receive texts from Restaurant Business on news and insights that matter to your brand. Newsletter The latest from Restaurant Business, sent straight to your inbox. Sign Up Thanks for signing up! Consumers still want great in-store experiences, even if they don’t always use them. It’s a unique spin on Southern comfort.

Reservations 202

Reservations Leadership Advertising 2025 202

Modern Restaurant Management

DECEMBER 30, 2024

A cohesive phygital ecosystem makes the customer journey smoother and strengthens their connection to your brand. Develop menu options that reflect emerging trends and invest in modernizing your spaces to create inviting atmospheres that make dining out more enjoyable.

2025 450

2025 Dine-in Mobile Ordering Customer Experience 450

Modern Restaurant Management

FEBRUARY 5, 2025

“Customers still associate the experience with your brand. Key Findings: Buffalo chicken dip dominates the national scene, emerging as the most-searched Super Bowl food in 29 states, highlighting Americans' enduring love for this creamy, spicy comfort food.

2024 309

2024 Food Order Delivery Sports 309

Modern Restaurant Management

JUNE 12, 2025

But as new tools emerge, it is becoming easier than ever to offer seamless, branded delivery without the overhead. A mobile-optimized site, clear branding, and quick checkout make all the difference. Restaurants need to treat the direct delivery experience with the same care and polish as the in-person one.

Delivery 221

Delivery Customer Experience Food Order Mobile Ordering 221

Modern Restaurant Management

MARCH 10, 2025

A New Demographic Emerges Another bright spot is purely post-pandemic — hybrid workers. However, a poor digital experience is a dealbreaker—38 percent of consumers would stop using a restaurant’s app if they encountered technical issues, and one in five would reconsider using the brand altogether. 'At-Home'

Loyalty Program 251

Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

MARCH 31, 2025

With over 25 years of experience in legal strategy, risk management and market expansion, I have had the privilege of helping brands navigate these challenges, and I would like to share a few key lessons to help restaurant operators thrive in today’s dynamic environment.

Franchise 221

Franchise Franchising Restaurant Law Cash Management 221

EATER

NOVEMBER 15, 2024

In a year full of failing chains and struggling food-delivery startups, Grubhub among them , Wonder is emerging as a winner — and it’s barely gotten started. Some of this food comes from existing brands like the Brooklyn pizza restaurant Di Fara. We own the rights to those brands.” (Of We do everything. It’s our app.

Food 300

Food 2024 2023 Food Order 300

Modern Restaurant Management

DECEMBER 31, 2024

Fast Food Flavor Report Fast food brands and restaurants are scratching their heads trying to figure out what flavors are a bonafide trend and which are just a fleeting fad. ” – Gabriel Urrutia, Brugal 1888 Brand Ambassador & Mixologist. ” – Gabriel Urrutia, Brugal 1888 Brand Ambassador & Mixologist.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

FEBRUARY 17, 2025

Eggs have become a staple item for innovation in quick-service restaurant entrees, and marketing trends like the emergence of all-day breakfast have significantly boosted egg demand.” Approximately 70 percent of the menu items at the breakfast and brunch brand with 34 locations features eggs as an ingredient.

Hospitality 221

Hospitality Food Supply Seasonal Menu 2025 221

Modern Restaurant Management

MAY 8, 2025

Social media is often the first stop for consumers to share a hot take, a bad review or the next viral sensation, which is frequently how new food and beverage trends emerge. This opens up exciting possibilities for brands to deliver both transparency and craveability. And the protein trend? It’s still going strong.

Social Media 251

Social Media Beverage Influencer Innovation 251

Modern Restaurant Management

APRIL 7, 2025

Reliable experiences build brand loyalty, and systemic processes lead to reliable profit margins. With restaurant tech investments on the rise, the industry is witnessing the emergence of sophisticated enterprise platforms specifically designed for multi-location operations.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

MARCH 24, 2025

Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. "The conversation between employees and customers is a rich resource of actionable insights.

Loyalty Program 305

Loyalty Program Coaching Mobile Ordering Customer Experience 305

Modern Restaurant Management

APRIL 3, 2024

With modern threats proving to be more persistent, severe, and impactful, franchisors and franchisees must work together to protect the brand’s reputation and maintain customer trust. On the other side of the table are the smaller and emerging franchisors and franchisees.

Email Marketing 512

Email Marketing Small Business Point of Sale Franchise 512

Modern Restaurant Management

FEBRUARY 17, 2025

Eggs have become a staple item for innovation in quick-service restaurant entrees, and marketing trends like the emergence of all-day breakfast have significantly boosted egg demand.” Approximately 70 percent of the menu items at the breakfast and brunch brand with 34 locations features eggs as an ingredient.

Hospitality 221

Hospitality Food Supply Seasonal Menu 2025 221

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. The Atlanta-based company is hoping that more modern food and restaurants will help its brands break through with younger consumers. By Joe Guszkowski on Jun.

Fast Casual 170

Fast Casual Front of House Back of House Leadership 170

Modern Restaurant Management

JANUARY 12, 2022

Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs grant organizations with the opportunity to not only retain their existing customers but turn those customers into brand fanatics. What do these programs provide to an organization? Suzi Tripp.

Loyalty Program 544

Loyalty Program Customer Experience Social Media Online Ordering 544

Modern Restaurant Management

JUNE 10, 2021

Yet as the industry hypothesizes about the long-term impact of digital with the return to in-person dining, billions of dollars continue to change hands in a way that will determine the fate of restaurant brand equity for years to come — and it’s happening outside of the four walls of the restaurant. Real Estate.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Restaurant Business

JUNE 12, 2025

Sign up to receive texts from Restaurant Business on news and insights that matter to your brand. Premium Emerging Brands Pepper Lunch carves a niche in the Panda Express-dominated world of Asian fast casual The Japan-born franchise brand has 540 units globally, but only nine in the U.S. Sign Up Thanks for signing up!

Delivery 169

Delivery Leadership 2025 Advertising 169

Restaurant Business

JUNE 11, 2025

Sign up to receive texts from Restaurant Business on news and insights that matter to your brand. But the brand remains the toughest turnaround in the restaurant industry. Newsletter The latest from Restaurant Business, sent straight to your inbox. Sign Up Thanks for signing up! Have consumers moved on?

Advertising 219

Advertising Fast Casual Social Media Leadership 219

Modern Restaurant Management

SEPTEMBER 28, 2022

More than 30 QSR brands have nearly three Esports sponsorship deals on average, while 10 have five or more, according to SponsorUnited’s a “ QSR and Esports Sponsorship Snapshot.” ” The report notes that as Esports popularity grows, QSR brands are investing in the space through sponsorships. KFC (8+ deals).

Social Media 450

Social Media Recruiting Influencer Design 450

Restaurant Business

JUNE 11, 2025

Sign up to receive texts from Restaurant Business on news and insights that matter to your brand. Premium Emerging Brands Pepper Lunch carves a niche in the Panda Express-dominated world of Asian fast casual The Japan-born franchise brand has 540 units globally, but only nine in the U.S. Sign Up Thanks for signing up!

Fast Casual 158

Fast Casual Cash Management Leadership Retail 158

Modern Restaurant Management

APRIL 18, 2025

Brands – parent of KFC, Taco Bell and Pizza Hut – is partnering with Nvidia to accelerate the development of AI technologies for its restaurants. Brands, which has over 61,000 locations worldwide, is starting with a pilot program in 500 restaurants. McDonald’s has plans for a significant AI overhaul while Yum!

Food 221

Food Kitchen Safety Food Order Food Safety 221

Modern Restaurant Management

JULY 9, 2024

Shares of major quick-service restaurant (QSR) brands experienced double-digit drops, consumer confidence declined, and traffic at fast-food restaurants was down by 2.1 " The summer of 2024 is shaping up to be pivotal for the fast-food industry with challenges and opportunities for QSR brands to refine their value strategies.

2024 474

2024 Point of Sale Consumer Goods Pricing 474

Restaurant Business

JUNE 6, 2025

7 among the Top 10 restaurant brands. Sign up to receive texts from Restaurant Business on news and insights that matter to your brand. But it wasn’t quite so bad for fast-casual concepts , which outpaced other categories with 9% growth in 2024, according to Technomic. Segment leader Chipotle Mexican Grill rose to No.

Fast Casual 143

Fast Casual Leadership 2025 2024 143

Modern Restaurant Management

MAY 30, 2025

Large chains like McDonald's, Subway, and Taco Bell keep growing, while new brands focus on healthy choices and vegetable-based offerings. Customers demand plant-based options, low-calorie foods, and organic products, leading big brands such as McDonald's, Burger King, and Subway to add salads, grilled foods, and meat alternatives.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JUNE 1, 2023

However, today’s restaurant digital platforms enable brands to deploy more personalized, intelligent loyalty solutions that brands can use to connect with specific audiences, creating customized loyalty campaigns and easy-to-enjoy experiences with rewards that can genuinely impress your customer base, as well as draw in new diners.

Loyalty Program 449

Loyalty Program Customer Experience POS Customer Service 449

Modern Restaurant Management

SEPTEMBER 12, 2022

With emerging technology trends, guests can engage with restaurants and brands in an unprecedented variety of ways, whether sitting tableside at a restaurant, at a counter or drive-through, or poolside. The point of sale becomes a bastion for security, integrity, and confidence for guest, location, and brand alike.

Technology 531

Technology Point of Sale POS Mobile Ordering 531

Modern Restaurant Management

AUGUST 25, 2022

Here are some emerging advancements that will take automation to the next level in restaurants across the country: Contactless ordering upgrades : Artificial intelligence (AI) programs like Siri and Alexa already make activities like grocery shopping easier than ever.

Technology 474

Technology Mobile Ordering Social Media Customer Experience 474

Modern Restaurant Management

JULY 30, 2021

When life presents unexpected expenses, such as urgent car or home repairs, an emergency fund can help keep families afloat, and prevent them from taking on debt or missing payments. Tebow Joins Clean Juice as Brand Ambassador. “We optimized how we work with the strategies developed in response to the pandemic.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

JUNE 30, 2021

It quickly became obvious that the brands best able to respond to the challenges posed by COVID restrictions and customer behavior changes were those with a strong digital foundation. Rethinking delivery will be an important focus area for brands as delivery orders remain at a higher percentage of total transaction volume.

Loyalty Program 508

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 508

Modern Restaurant Management

SEPTEMBER 3, 2024

Understanding Technology Needs for Emerging Restaurants Before diving into the solutions to maximize your restaurant tech stack, let's paint a picture of the current landscape: dynamic, challenging and full of opportunity. Despite these challenges, the restaurant sector is ripe with technological opportunities.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

JULY 25, 2023

We also believe in the fast-paced world of the restaurant industry, Artificial Intelligence (AI) is emerging as a key ingredient for success. Similar to ChatGPT, the more AI technology is used, the smarter it becomes, creating an exciting opportunity for both brands and franchisors. Recently, RMS launched Competitor Price Intelligence.

Customer Experience 419

Customer Experience Customer Service Back of House Pricing 419

Modern Restaurant Management

JANUARY 31, 2024

This type of user-generated content (UGC) has emerged as a key tool in the digital marketing landscape, offering brands a genuine and engaging way to connect with their target audiences. Guests feel good, while promoting our brand in an authentic and uplifting way, and we get access to the photo content to repost on our social media.

Social Media 508

Social Media Email Marketing Influencer Customer Experience 508