Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. “We are very excited about our partnership with SaverLife. .

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

7 Shifts

JUNE 3, 2022

While money isn't everything, it's one of the biggest pain points for restaurant workers right now. We don't have to tell you that the restaurant industry has a turnover problem. As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. They aren't making enough money.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Modern Restaurant Management

FEBRUARY 28, 2020

“I found inspiration on my travels. . “I found inspiration on my travels. Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

NOVEMBER 27, 2024

While many operators struggled to keep expenses – particularly food and labor costs – under control, they also observed an increase in guest traffic and in profit margins, in part due to strong takeout and delivery sales. outlining the top challenges facing the industry, alongside the emerging trends shaping it.

2025 221

2025 Loyalty Program Back of House 2024 221

Modern Restaurant Management

SEPTEMBER 30, 2020

Overwhelming top response was fear of catching/spreading COVID-19, followed by a corresponding reduction in travel. This edition of MRM Research Roundup features diner expecations over the next few months, robots for QSRs, and the best cities for coffee lovers, vegans and vegetarians. How Comfortable are Diners?

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

MAY 27, 2020

Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. Takeout For Good.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

EATER

FEBRUARY 1, 2021

Delivery companies promise restaurants easy ordering and incremental sales. But some restaurateurs are sticking with in-house delivery or small local companies instead. One of the first things Sylvan Mishima Brackett did after the mayor of San Francisco issued a lockdown order in March was walk a few blocks to a local Best Buy to buy a phone.

Delivery 318

Delivery Online Ordering Customer Service Point of Sale 318

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. We are most productive and responsive when we are happy, so it makes sense to create an environment that fosters this kind of positive emotion.

Front of House 370

Front of House Back of House Communication Customer Service 370

EATER

FEBRUARY 3, 2022

That single inquiry landed her a sales and marketing internship at Ten Speed Press that turned into a full-time editorial assistant position after graduation, which led to a three-year tenure at Food52 that prepared her for the freelance life she leads now. Eater: Did you go to culinary school or college?

Email Marketing 255

Email Marketing Point of Sale Travel Book 255

EATER

OCTOBER 15, 2020

Still struggling to recoup shutdown losses, businesses now must survive the harsh blow of cold weather It happened around Labor Day weekend, the spiritual end of Midwestern summer. School was about to go back in session and those waking up early found that it was no longer sunny and sweltering at 7 a.m.

Outdoor 363

Outdoor Seating Small Business Customer Service 363

SpotOn

DECEMBER 27, 2024

Guests get free food and operators gain a database of loyal customers, a tool for increasing sales, and a way to differentiate themselves in a competitive market. Points-based loyalty program With this kind of loyalty program, customers earn points per purchase. What are some different kinds of customer loyalty programs?

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Front of House 52

EATER

JULY 27, 2023

For now, it’s in a limited soft-open period that offers tickets (not reservations) through an email list, via the website. If the answer is “unincorporated Park County, Colorado,” an hour or two outside of Denver, great news: Two guys from around there have been making a TV show about it for 26 years and counting.

Point of Sale 246

Point of Sale Seasonal Menu Website Management Events 246

A Wine Story

SEPTEMBER 8, 2020

This post covers the most salient points of the panel discussion titled: “Experience and Ease in E-Commerce.” The panelists discussed the importance of storytelling in digital marketing, and how it is crucial to take a consumer on a journey. The panelists spoke extensively about how to engage with customers to get online wine sales.

Consumer Goods 157

Consumer Goods Webinar Online Ordering Social Media 157

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. Includes sales & traffic, off-premise and state by state performance. The impact of those dining rooms opening has been impactful in driving incremental sales for full-service restaurants. percentage point change. percentage point change.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

SpotOn

SEPTEMBER 20, 2024

Plus, they know how to market them and attract customers.  We sent monthly email newsletters to existing customers, ran weekend brunch specials, and started offering new menus. Getting our name out there and competing for new customers in a tight market was challenging, but we were confident we could make it happen. 

Loyalty Program 98

Loyalty Program Online Ordering Point of Sale Customer Service 98

7 Shifts

SEPTEMBER 19, 2022

But we're at an inflection point in the restaurant industry. While money isn't everything, it's long been one of the biggest pain points for restaurant workers. Turnover in restaurants is as high as ever. Labor shortages, health crises, and general economic trends have made it a struggle — and restaurants need help. Table of Contents.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Restaurant365

JANUARY 22, 2020

Tech innovation in payments, operations, and marketing requires enormous amounts of data, which attracts criminal hackers looking to profit from a data breach. Although most news reporting about security breaches mentions credit or debit card payment data as a target, hackers are increasingly looking to other areas of data.

Audits 88

Audits Point of Sale Front of House POS 88

BNG Point of Sale

OCTOBER 8, 2021

Mobile POS For Retail: How Retail Businesses Boost Sales with Mobile Devices. When you think of a point of sale POS system in retail, a cash register likely comes to mind. A similar tool not only rings up merchandise, it improves sales, service, and the way your business functions. It’s called Mobile POS.

Retail 52

Retail POS Mobile Ordering Cash Management 52

Lavu

DECEMBER 20, 2019

restaurant and prepare food for sale. Every food product on shelves has one thing in common: nutrition labels. This is because the FDA requires it. has a list of ingredients and nutritional information. This is helpful for consumers with allergies or health conditions. is good for anyone who pays attention to daily nutrition. formatting.

Food Truck 78

Food Truck Point of Sale Consumer Goods Inventory 78

Restaurant Engine

JUNE 23, 2021

tweet this) While you will have to pay a commission rate to the delivery site, you may be able to increase your profits with the sheer volume of sales. Make sure your food travels well so your customers are pleased. The pandemic presented an opportunity for restaurant delivery services. Today’s diners want convenience.

Delivery 80

Delivery Online Ordering Loyalty Program Customer Service 80

Modern Restaurant Management

MARCH 11, 2025

These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." This shift ensures that operations run smoothly, and sales revenue is optimized. One of the biggest struggles for restaurants post-covid is staffing. This trend has held on in the last five years.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Deliverect

NOVEMBER 9, 2020

In a growing market in which probably half or more of the population aged 18 to 36 is already using food delivery apps - and in which many users have installed not one, but several of these apps - it is crucial for restaurants not only to be present in the main ones, but also to get the most out of them. Things to remember before registering.

Mobile Ordering 78

Mobile Ordering Customer Service Delivery Point of Sale 78

Deliverect

NOVEMBER 9, 2020

In a growing market in which probably half or more of the population aged 18 to 36 is already using food delivery apps - and in which many users have installed not one, but several of these apps - it is crucial for restaurants not only to be present in the main ones, but also to get the most out of them. Things to remember before registering.

Mobile Ordering 78

Mobile Ordering Customer Service Delivery Point of Sale 78

The Restaurant Times

MAY 25, 2021

With lockdown restrictions easing and restaurant business slowly picking up the pace in the UK market, it is an excellent time to revisit your restaurant’s business plans. While doing this, conduct market research, see what is working best in the market, and incorporate these trends into your menu. . Industry Research.

Cash Management 52

Cash Management Employee Relations Email Marketing Point of Sale 52

Ordyx

FEBRUARY 10, 2020

Offering a free appetizer if they get 10 points is much more enticing than receiving nothing, especially if the choice lies between you and your competitor for their next meal. For example, Dunkin’ Donuts knows that coffee drives a lot of their sales , so their rewards are usually free beverages instead of desserts.

Loyalty Program 52

Loyalty Program Email Marketing Point of Sale Customer Service 52

Open for Business

JULY 7, 2023

In the travel and tourism industry, it means something a little different. The definition of the word hospitality can change depending on context. In the hotel industry, it means one thing. To guests, the best hospitality feels almost magical. For guests, it’s the whole experience that matters more than any single aspect of hospitality.

Hospitality 78

Hospitality 2023 Front of House Social Media 78

Gourmet Marketing

SEPTEMBER 23, 2021

We’re a Restaurant Marketing Agency that’s worked with restaurants for over a decade. Restaurant Marketing Ideas. As such, it’s important to use unique marketing ideas in order to truly stand out from other restaurants. Save the digital image of your poster so that you can use it for online marketing as well.

Marketing 77

Marketing 2021 Social Media Website Management 77

Margin Edge

APRIL 27, 2020

Last week we sent out a survey to try and understand how our network had adapted, what was going well and where there were pain points (beyond the obvious). Now with the PPP funds making their way to our accounts, many of us are trying to figure out what the hell to do next. What we heard from you. New Business Structure. What we heard.

Fast Casual 52

Fast Casual Customer Service Delivery Insurance 52

Modern Restaurant Management

OCTOBER 4, 2021

The data also points to a broken customer arrival experience. Must haves for local chain restaurant apps include easy ordering (66 percent), easy payment (61 percent), loyalty/rewards points (52 percent), and coupons and/or deals (52 percent). The State of What Feeds Us. Restaurant apps reign supreme over third-party apps.

2021 426

2021 Fast Casual Mobile Ordering Social Media 426

Modern Restaurant Management

OCTOBER 8, 2020

Flippy ROAR for Sale. Flippy ROAR hits the market with advanced cooking capabilities to quickly learn menu items, allowing operators to appeal to new customers and retain eaters with consistently cooked options. This edition of MRM News Bites features a lot of technology and robotic news, virtual food halls and healthy kid menus.

Kitchen Safety 386

Kitchen Safety Online Ordering Food Safety Point of Sale 386

Modern Restaurant Management

AUGUST 16, 2021

This edition of MRM Research Roundup features the latest facts and figures of restaurant operations, the state of business dining, and the mid-year gift card report. The State of the Restaurant Industry. foodservice industry. Quick service restaurants (QSRs), representing 81 percent of restaurant visits in the U.S., “The U.S.

2021 450

2021 Guest Recovery 2019 Point of Sale 450

7 Shifts

FEBRUARY 26, 2021

Here are the things you should consider: Things to Consider When Choosing an Online Ordering Platform Does it integrate with my Point of Sale (POS) Will I need to add another tablet to my front of house setup? Look to your restaurant’s website provider or your point-of-sale vendor first to see if there is an integration.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Modern Restaurant Management

SEPTEMBER 14, 2021

She moved to information technology in 1994 where she was instrumental in putting in the first network and email system for SBCI. New & Notable spotlights the latest news restaurateurs need to know. TEAM Schostak Family Celebrates Anniversary and Employees. Cynthia (Cyndi) Barnes: Director of Accounting | 35 years.

Food 433

Food Tip Distribution Guest Recovery Food Safety 433

EATER

AUGUST 17, 2020

Or more specifically, the willingness of said landlord to cut said tenant a deal. Some people are making concessions, whether it’s temporary or longterm abatements or newly structured partnerships. And some landlords, even some without mortgages, are letting tenants walk. Jasmine Moy: Sure. Daniel Geneen : Right. JM : Oh, sure.

Hotels 322

Hotels Take-out Beverage Point of Sale 322

EATER

MAY 29, 2020

As a former trader, as someone who follows markets and who looks at statistics and enjoys that aspect of the hospitality business in order to provide better hospitality to optimize operations and all those things, I very quickly extrapolated it to my own restaurants, to the Alinea group. Nick Kokonas is an owner of both operations.

Back of House 192

Back of House Kitchen Safety Email Marketing Take-out 192

EATER

MARCH 29, 2022

But at the new Vienna Westbahnhof Ikea, food is asking to be taken more seriously — and it’s taking up more space, in the physical store as well as in the marketing. I went with the lentils and cream cheese, paid — 3.50 euros ($4.06) with the optional topping — and ripped off a corner. The answer: not yet, though maybe in the future.

Food 241

Food Online Ordering Customer Experience Retail 241