Modern Restaurant Management

MARCH 25, 2021

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering.

Mobile Ordering 614

Mobile Ordering Online Ordering Small Business Customer Experience 614

ChowNow

MAY 27, 2025

What started as a passion project while working in education eventually turned into a full-fledged business built on word-of-mouth, strong community ties, and a passion for bringing bold Caribbean flavors to the Midwest. As catering orders grew, so did the demand on his time. Reduce the amount of revenue lost to high commission fees.

Online Ordering 195

Online Ordering Website Management Small Business Catering 195

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Ordering 493

Ordering Online Ordering Loyalty Program Customer Experience 493

ChowNow

MARCH 20, 2025

A single missteplike a delayed order or a system glitchcan throw off an entire shift. Whether theyre grabbing takeout, dining in, or ordering delivery, diners dont have patience for long waits or clunky systems. The easier it is for customers to place orders and receive their food, the smoother operations run. The result?

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Perfect Daily Grind

SEPTEMBER 13, 2022

So, in response to this boom in home coffee consumption, some coffee shops and roasters started offering remote educational courses to people interested in making café-quality beverages. You may also like our article on how access to coffee education changed during the Covid-19 pandemic. Why was there a boom in online coffee education?

Education 181

Education Social Media Consumer Goods Equipment 181

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating.

Sustainability 331

Sustainability Sourcing Consumer Goods Seasonal Menu 331

Modern Restaurant Management

MAY 18, 2020

launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. Recommendations include: Front-of-house customer-engagement roles such as floor manager, host, server and service-facing bartender may only greet guests, educate on protocol and menu, maintain restrooms and process payment. No point of sale?

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

Modern Restaurant Management

JANUARY 19, 2021

But, along the boulevard of online ordering, new locations are built with a handful of pixels, not a truckload of bricks. Finally, find a place to cook and start filling orders, often alongside tickets from a traditional front-of-house. New idea, online menu, real food. Welcome to the age of virtual restaurants.

Front of House 530

Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. an overseas U.S.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

OCTOBER 25, 2022

As our world becomes increasingly digitized- with the rise of food delivery services, QR Code Menus and online orders- it's more important than ever for restaurant owners and employees to become familiar with the latest threats to their business. Patrons can simply scan a QR code to view a menu, order, and pay.

Online Ordering 474

Online Ordering Website Management Social Media Mobile Ordering 474

Modern Restaurant Management

MAY 13, 2020

In an age of online ordering, customers demanding Wi-Fi, and the need for websites to dazzle just as much as the food, countering cybercrime has to be a factor in the day-to-day work of restaurant management. Safeguard Customer Data Online. Education Is Key. When it comes to cyber security, people are the weakest link.

Website Management 530

Website Management Guest Recovery Customer Service POS 530

The Rail

JUNE 6, 2025

3 Improve Technology for Accelerated Service Consumers value faster orders and payments made possible by adding or enhancing technology. People can order at their pace without waiting by using tablets or self-service kiosks. Staff members reassure customers educated to uphold hygiene standards and follow medical advice.

Social Media 130

Social Media Consumer Goods Kitchen Safety Food Safety 130

ChowNow

FEBRUARY 11, 2020

If you’ve taken a look at Grubhub’s app lately, you may have noticed an immense amount of new restaurants available for online ordering. Then, when a customer wants to place a Grubhub order from your restaurant, Grubhub will have someone (either a driver or a call center rep) phone in a pickup order in to you.

Pricing 397

Pricing Online Ordering Customer Experience Social Media 397

Modern Restaurant Management

APRIL 12, 2021

According to founder Noah Glass of Olo , online orders on their platform doubled each year from 2017 to 2019 — before the pandemic. And in 2020, Upserve reported a 783% increase in online orders. More Accurate One of the benefits of online ordering and off-site dining is that ordering is more accurate.

Front of House 406

Front of House Online Ordering Back of House Customer Service 406

ChowNow

MAY 21, 2019

You monitor and respond to your online comments, and you don’t skimp on the small touches, like offering free bread and greeting regulars by name. One answer, surprisingly, lies in your to-go business: Implementing your own online ordering system will improve your customer experience and strengthen loyalty.

Online Ordering 150

Online Ordering Ordering Mobile Ordering Demo 150

Modern Restaurant Management

APRIL 13, 2020

These customers will be educated on how viruses and bacteria are transmitted and demand restaurants communicate about how they’re proactively combating disease. As the newly educated customers return, brands need updated messaging that demonstrates their commitment to food safety. Communicating with the Customer.

Food Safety 473

Food Safety Uniforms Education Communication 473

Modern Restaurant Management

SEPTEMBER 27, 2023

Consider investing time and money in further educational opportunities for your employees to grow professionally can greatly increase retention and reduce turnover. To help alleviate this issue, searching for new ways to grow the business and stay competitive in a saturated market should consistently be a priority.

Cash Management 519

Cash Management Food Safety Restaurant Law Point of Sale 519

Modern Restaurant Management

MAY 14, 2021

The next time that your restaurant prepares a pan of food that goes uneaten, or has an inventory order that surpasses demand, think donation. Try searching online for a food bank near you and contact them to see how you might be able to partner. Knowing where to start, and lack of time sometimes deters people from taking this step.

Waste 527

Waste Compost Recycling Food 527

Modern Restaurant Management

AUGUST 19, 2020

Normally a vibrant spot for working professionals, it is now vying for business in order to survive. Restaurants were able to leverage online marketing activities in order to better adapt to the current ecosystem and monetize better, and in particular: Research products and suppliers that seem to be a good fit to their business.

Cash Management 572

Cash Management Point of Sale Consumer Goods Small Business 572

Modern Restaurant Management

DECEMBER 10, 2020

Consumers are online now more than ever, and restaurants need to engage with them where they are. By optimizing their websites, restaurateurs make it easy for patrons find their business online which can lead to more customers dining in and/or ordering online. Leveraging Outside Expertise.

Marketing 563

Marketing Social Media Website Management SEO 563

EATER

OCTOBER 31, 2024

s population , the prevalence of European-style pastry means that most Latinx bakers were already educated in European tradition by the time they began making pan dulce. “I “I was thinking through different pastries I’ve tried and thought, what if I did that, but in a Mexican type of pastry?”

Consumer Goods 325

Consumer Goods Customer Experience Social Media Take-out 325

Modern Restaurant Management

APRIL 14, 2020

The National Restaurant Association launched an industry grassroots education and engagement resource available online at RestaurantsAct.com. With Rakuten Takeout, local restaurants benefits include: A free custom website to offer takeout with online payment directly to customers.

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

Modern Restaurant Management

SEPTEMBER 16, 2020

Pizza chains still getting orders via phone 70 percent of the time. People want to know about safety measures in order to know what rules they must follow. Up to date info and employee processes will make the research and dining/ordering experience all the more impressive. Make sure your online presence is locked in.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. Plamondon Companies currently employs over 1,000 associates, often promoting from within, and providing educational opportunities and tuition reimbursement programs.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

DECEMBER 21, 2020

Customers shifted their purchases to off-premise dining suddenly, leaving many operators flat footed and ill prepared for seamless online ordering, contactless payment and curbside pickup. The unfortunate reality is that customers aren’t comparing the curbside or app ordering process of Denny’s to McDonalds.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. NCR Corporation added technology that builds diners’ confidence by empowering them to both order and pay via their own mobile device.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JUNE 24, 2020

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. Processing is free on all on-demand delivery orders through July 8, 2020—up to $50,000 in sales.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

DECEMBER 31, 2024

However, the industry has renewed optimism, driven by the adoption of digital and mobile ordering, menu creativity and heightened expectations around AI. Similarly, 59 percent of respondents believe mobile apps that offer easy online ordering will have the greatest impact on operations over that same time period.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

JANUARY 3, 2024

Let’s look at some of them: relaxing with a cup of coffee ordering food home strolling with a drink in the park holding a meeting hanging out with friends in the evening going to a concert taking photos for social media. For example, consider a post idea: “You can order your morning takeaway coffee in our cafe.”

2024 520

2024 Social Media Customer Experience Events 520

Modern Restaurant Management

APRIL 27, 2020

Where take-out and delivery orders previously made up 15% of their business, they have had to quickly morph their business model to accommodate 100 percent of business via take-out and delivery, in the midst of an economic downturn. Support for no-contact doorstep delivery and minimal-exposure pickup options.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

MAY 21, 2021

Thankfully, it’s never been easier to provide your customers with an engaging and educational dining experience than it is today, thanks to modern technology. An in-depth market analysis will allow you to learn how to connect with your target audience in order to boost consumer loyalty and develop an effective pricing strategy.

Social Media 508

Social Media Customer Experience Email Marketing Online Ordering 508

ChowNow

NOVEMBER 11, 2020

Even those with their own restaurant ordering system may list their restaurant on one or more delivery apps to tap into large user bases and strong brand recognition. But with commissions taking between 15 and 40 percent of every order , these apps make it extremely difficult for restaurants to turn a profit.

Ordering 345

Ordering Loyalty Program Online Ordering Mobile Ordering 345

Modern Restaurant Management

APRIL 27, 2020

Where take-out and delivery orders previously made up 15% of their business, they have had to quickly morph their business model to accommodate 100 percent of business via take-out and delivery, in the midst of an economic downturn. Support for no-contact doorstep delivery and minimal-exposure pickup options.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

ChowNow

FEBRUARY 19, 2019

On the surface, third-party marketplace online ordering platforms like Postmates, Grubhub, and Uber Eats may seem like a smart choice for your restaurant. After all, it pays to have online ordering , and these services can offer you a large audience of new customers. That, though, might cost 30% of each order instead.

Online Ordering 284

Online Ordering Mobile Ordering Food Order Delivery 284

Modern Restaurant Management

AUGUST 22, 2023

In this episode of The Main Course , hosted by MRM's Barbara Castiglia , speaks with David McClellan , the president, and CEO of Social Catfish , a company dedicated to preventing online scams through reverse search technology.

Online Ordering 419

Online Ordering Education Reservations Technology 419

ChowNow

JUNE 29, 2020

With a contactless dine-in model, your customers can view your menu, place an order, and pay using their own devices. If you use ChowNow for online ordering, it’s simple to create a dine-in option that’s convenient and safe. Use all of the online ordering channels you have. How will guests order?

Online Ordering 344

Online Ordering Merchandise Food Safety Website Management 344