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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

Fast food and food delivery gradually began changing that equation. 2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. The restaurant experience was once solely comprised of human-to-human, in-person experiences.

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How Technology Tools Help Restaurateurs Do More With Less

Modern Restaurant Management

Picture the perfect dinner party: thoughtful food selection, a welcoming host, and an ambiance that takes your mind off of the troubles of your every day. They’re demanding increased levels of immediacy, having grown accustomed to ordering and paying — even ordering ahead — with a few taps of a smartphone.

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MRM Research Roundup: Destination Dining, Voice Commerce, and the Force of Fast Food

Modern Restaurant Management

In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. In recent years, the food service industry has undergone a rapid transformation of automation and increased technology usage.

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What Consumers Want? A B2C Checklist

Modern Restaurant Management

Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. Also, consider providing curbside, takeout, or delivery services in addition to flexible and quick ordering and delivery alternatives, including online, phone, or in-app ordering.

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Great Expectations as Customers Show Increased Appetite for Swift Service and Customization

Modern Restaurant Management

From early 2021, eating out at our favorite restaurants became a thing of the past and with many people staying at home and working remotely, there was a surge in demand for food delivery services, as well as a need for faster and more personalized food options.

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How Virtual Brands Can Help Restaurants Expand Their Reach and Drive Sales

Modern Restaurant Management

In digital terms, ghost kitchens (also known as “dark kitchens”) are like hardware: they are the on-site locations from which either established brands or virtual brands physically prepare food orders. Virtual brands can be especially useful in testing new menu items and mitigating supply chain challenges.

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Consumer Habits Are Changing — What’s Next for Restaurant Tech?

Modern Restaurant Management

The food industry has been historically slow to integrate technology and digital solutions. Customers expect efficient and convenient payments, and restaurants must adapt to meet those demands Tap-to-pay, tableside QR codes, tablets — you name it — help the food service industry embrace flexible and intelligent payment systems.