Remove Dietary Restrictions Remove Food Order Remove Menu
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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

Fast food and food delivery gradually began changing that equation. 2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. The restaurant experience was once solely comprised of human-to-human, in-person experiences.

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How to Write Online Menu Descriptions (with Examples)

ChowNow

When youre updating your online menu or online ordering system, its tempting to just copy over the dish names from your restaurant menu and call it a day. Well-written menu descriptions dont just tell guests whats in a dish; they entice customers, set the tone for your brand, and can increase sales.

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23 Waiter Interview Questions to Hire the Best Staff for Your Restaurant

7 Shifts

How do you handle multiple tables and orders at once? How would you recommend menu items to guests to enhance their dining experience? Have you ever handled a situation where a customer asked for a dish not on the menu? What steps would you take if a customer received the wrong order? How did you resolve it?

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How Technology Tools Help Restaurateurs Do More With Less

Modern Restaurant Management

Picture the perfect dinner party: thoughtful food selection, a welcoming host, and an ambiance that takes your mind off of the troubles of your every day. They’re demanding increased levels of immediacy, having grown accustomed to ordering and paying — even ordering ahead — with a few taps of a smartphone.

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Customization is King – How to Juggle Customization and Efficiency

Modern Restaurant Management

Every person has their own likes, dislikes and preferences when it comes to food. And, with so many people following a wide range of dietary restrictions and lifestyles, many restaurants have started trying to offer “Create Your Own” options to a market that is growing in popularity.

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MRM EXCLUSIVE: Restaurants Going Digital Require Technology That Always Works

Modern Restaurant Management

What’s new on the menu for today’s innovative restaurants? What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff. A mobile ordering system serves more people faster and keeps them happy, not hangry.

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Using Tech for Better Guest Engagement

Modern Restaurant Management

Investing in mobile solutions for ordering and payment also reduces wait times, enhances customer satisfaction by allowing customers to order and pay via smartphones, and even supports group payments. When was the last time you placed an order in a restaurant app for curbside pick-up? How should they be turning to AI?