The Restaurant Coach University

MARCH 2, 2017

We spoke to Donald Burns (aka The Restaurant Coach™) to learn why loyalty programs are a much wiser path to success than giving away your product. How do loyalty programs work, and what kind of incentives do they offer customers? There are all kinds of loyalty programs.

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Loyalty Program Coupons Seating Customer Experience 126

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

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2024 Loyalty Program Cash Management Customer Experience 214

Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. That’s the definition of loyalty. So why does loyalty matter so much to restaurants? Developing an effective loyalty program that encourages guests to return to your restaurant takes time and effort.

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Loyalty Program Social Media Email Marketing Point of Sale 78

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Valentine's Menu Trends Restaurant guests heavily favor tasting menus this Valentine’s season, according to Lightspeed. Why the buzz? percent dip in overall gratuities.

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2024 Loyalty Program Food Order 2030 195

7 Shifts

DECEMBER 17, 2020

Once you have access to a guest’s contact info, it creates the opportunity to reach them via email or text and let them know about special offers, new menu items, changing hours, and more. Recommended Reading: Simple Restaurant Marketing Plan for 2020 Reward Their Loyalty ?? It’s a low effort-high impact way to get people coming back.

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Loyalty Program Social Media Email Marketing Customer Service 370

7 Shifts

JULY 30, 2021

Whether you want to highlight your restaurant's guest experience, or get the word out about a new menu item, it's important to work with the influencers to create the most profitable content. From the pictures you choose to feature, to the site's overall design, take the time to make it your own. Is my menu accessible and legible?

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. About half of respondents rely on apps for loyalty or rewards promotions, an effective and profitable way to grow your brand’s reach in these price-sensitive times. But don’t just take our word for it.

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Loyalty Program Social Media 2023 Download 195

Modern Restaurant Management

OCTOBER 4, 2021

But the advertising and marketing also sells a snarky sense of humor , elevating the simplistic brand design to create a funky, unique personality that appeals to the target market. Setting aside the logo design for the moment, however, another aspect of making color work for your restaurant marketing is the decor of the building itself.

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Marketing Loyalty Program Social Media Online Ordering 188

Open for Business

AUGUST 4, 2023

Next gen loyalty programs are a smart, effective way for restaurants to stand out and build a stronger connection with guests. These creative, personalized loyalty programs use tech and customer data to create an experience that goes way beyond discounts. The average person belongs to more than 14 loyalty programs.

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2023 Loyalty Program Customer Experience Customer Service 78

7 Shifts

AUGUST 12, 2020

Work on your brand strategy Create the face of your brand You probably already have a logo, a nicely designed menu, and all the other trimmings to make your restaurant look and feel like a cohesive brand. Occasional: Restaurants with similar menus situated in nearby locations. Loyalty programs Who doesn’t love free stuff?

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Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

MARCH 24, 2023

When staff are unable to answer basic questions about your gluten-free menu, or ask inappropriate questions of guests who inquire about gluten-free options, consumers may have doubts about your ability to ensure their safety or prepare a dish that meets their dietary needs. The first step is to clearly identify any gluten-free dishes.

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Training Front of House Kitchen Safety Allergens 178

Goliath Consulting

AUGUST 24, 2023

These are the basics of local restaurant marketing to attract customers and cultivate loyalty. Create an appealing and user-friendly website that showcases your restaurant’s menu, location, and contact information. Invite them to try your menu and share their experiences with their followers.

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Loyalty Program Marketing Email Marketing SEO 78

Modern Restaurant Management

JANUARY 3, 2024

Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering. Restaurants will entice their customers with the privilege of being among the first to savor new menu items, creating a sense of exclusivity and fostering anticipation. – Joe Hand Jr.,

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2024 Loyalty Program Customer Experience Customer Service 131

Modern Restaurant Management

NOVEMBER 30, 2023

By investing in a data-driven POS platform, restaurant operators can address labor challenges, fine-tune their stock management, design promotions based on current trends, reduce human error and more. By delving into order histories and discerning customer preferences, operators can devise targeted loyalty initiatives or discounts.

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POS Operations Loyalty Program Seasonal Menu 128

Touch Bistro

APRIL 27, 2021

It’s clear that a well-design restaurant website is key to getting customers in the door (or ordering online), but great restaurant website design is a lot harder to achieve than you might think. Your Menu: 93% of people view menus online prior to dining out. 51 Restaurant Websites for Design Inspiration.

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Design 2021 Online Ordering Website Management 92

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. Review menu items and strip away the slow movers.

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2023 Loyalty Program Mobile Ordering Customer Experience 195

7 Shifts

NOVEMBER 9, 2022

You can use a newsletter to update them about a new location opening , special offers, menu upgrades, or food-based events. Designing newsletters and using an email service provider to send them out can cost between $10-$100 per month for new outlets. In this case, “Reserve your table” or “Grab your menu” could work.

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Email Marketing Loyalty Program Social Media Point of Sale 195

Squirrel Systems

FEBRUARY 16, 2024

In this article, we delve into the anticipated restaurant and menu trends for 2024 and explore how technology, particularly advanced point-of-sale (POS) solutions, can enable restaurateurs to ride the wave of these trends successfully.

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2024 Technology Menu Mobile Ordering 52

Open for Business

JUNE 30, 2023

Done well, building a brand creates an emotional connection with guests before they step foot in a restaurant and builds long-term loyalty that keeps them coming back. Establishing a loyalty program can be a large part of a restaurant’s brand. Understanding your restaurant’s brand can bring in more loyalty.

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Loyalty Program Email Marketing Social Media Customer Experience 78

Modern Restaurant Management

AUGUST 8, 2022

With these tough times innovation is required and restaurants are seizing the opportunity to turn simple WiFi into valuable guest engagement and ultimately a competitive advantage to drive guest loyalty and provide immediate revenue growth. But traditional loyalty programs are antiquated. Say goodbye to paper menus.

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Loyalty Program Social Media Email Marketing Point of Sale 186

Open for Business

JANUARY 26, 2023

Before launching any new menu promotion idea, it’s a good idea to go back to basics and get clear a few basic points first. Many restaurant owners offer a percentage off a meal or specific menu item. Look at what menu items aren’t selling briskly. Start a loyalty program Every restaurant prizes its loyal customers.

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2023 Loyalty Program Social Media Seasonal Menu 122

7 Shifts

OCTOBER 31, 2022

Sample Menu. You don't, by any means, have to have a menu ready to go. A sample menu can go a long way in helping a potential investor imagine themselves eating at your restaurant. It also shows that you've done your research given the market, suppliers, and have an idea on menu design. Design Mockups.

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Point of Sale Back of House Document Download 397

Modern Restaurant Management

MARCH 16, 2023

Music can help restaurants strengthen relationships with their customers and build loyalty. Playing the right kind of music at the right time of day is as important to a restaurant’s popularity as the food on the menu or the décor of the room.

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License Loyalty Program Customer Experience Customer Service 187

Modern Restaurant Management

FEBRUARY 2, 2022

Oftentimes, the best solution isn’t as elusive as we think, and that’s certainly the case with new restaurant tech designed to enable you to do more with less. Optimize Your Menu. Creating a menu that is attractive to both customers and your bottom line will allow you to stand out from other restaurants.

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Loyalty Program Online Ordering Social Media Mobile Ordering 195

7 Shifts

JANUARY 7, 2021

Work on your brand strategy Create the face of your brand You probably already have a logo, a nicely designed menu, and all the other trimmings to make your restaurant look and feel like a cohesive brand. Occasional: Restaurants with similar menus situated in nearby locations. Loyalty programs Who doesn’t love free stuff?

Marketing 195

Marketing 2021 SEO Loyalty Program 195

Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. About half of respondents rely on apps for loyalty or rewards promotions, an effective and profitable way to grow your brand’s reach in these price-sensitive times. But don’t just take our word for it.

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Pricing Loyalty Program Social Media 2023 88

Future Food

SEPTEMBER 6, 2023

F&B RETAIL Driving Initiatives In the face of cost of living increases, retail centre’s management have already stepped up to the challenge with strategies designed to enhance the visitor experience, drive increase foot traffic, connect with consumers and provide spending opportunities for F&B operators to capitalise on.

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Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

Shopping Centres Driving Initiatives In the face of cost of living increases, shopping centre management have already stepped up to the challenge with strategies designed to enhance the visitor experience, drive increase foot traffic, connect with consumers and provide spending opportunities for F&B operators to capitalise on.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Modern Restaurant Management

MAY 9, 2023

Worryingly, in the same study 3 in 5 respondents said a business would lose their loyalty if what they’re offered is “un-personalized.” ” In a restaurant setting, personalization often lies in making informed menu recommendations – something automation excels at. ” as the order is being placed.

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Mobile Ordering Customer Experience Loyalty Program Seasonal Menu 176

Focus POS

FEBRUARY 12, 2020

Here’s how you can do it: Analyze menu item popularity with sales data. The timeless saying about the customer being right is especially true when it comes to your menu. A web-based reporting tool that can really help your restaurant optimize your menu is restaurant analytics software. Do you have a loyalty program ?

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Loyalty Program Point of Sale POS Reference 99

Modern Restaurant Management

MAY 31, 2022

For example, it's possible to track when restaurant employees clock in for their shift or which menu item performs the best. Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. Top menu groups, items, and modifiers.

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Point of Sale POS Download Loyalty Program 195

7 Shifts

JULY 16, 2021

Create a Menu. Design the Floor Plan Layout. This includes but is not limited to your equipment, permits, menu, and marketing. Expected menu prices. A common way for coffee shops to get financed is through business loan programs. Planned marketing strategies: Will you have a loyalty program?

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License Hiring Equipment Point of Sale 459

Modern Restaurant Management

JUNE 24, 2021

Can they view your menu online? The great news is that an effective digital marketing strategy can be designed and implemented to fit just about any marketing budget. Most digital marketing agencies offer many important solutions for small to medium-sized restaurants, including: Website design, monitoring, and maintenance.

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Marketing Social Media Mobile Ordering Website Management 201

The Restaurant Times

JULY 14, 2020

As the trend of online ordering is at its peak right now, it is also gaining importance for restaurants in terms of enhancing customer loyalty and boosting ROI. This article will discuss how you can optimize your customer’s online ordering experience, earn customer loyalty, and increase your business in myriad ways.

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Online Ordering Ordering Loyalty Program Social Media 97

Modern Restaurant Management

OCTOBER 5, 2022

Here’s how loyalty programs often pan out: A customer downloads the app. Although the average consumer belongs to 15 or so loyalty programs, they use fewer than seven. So how can you make your loyalty program stand out instead of going stale? Does that sound familiar?

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Loyalty Program Customer Experience Online Ordering Food Order 192

7 Shifts

NOVEMBER 1, 2022

For example, your ideal customers could be: Young families that want a kid's menu, great drinks, and to get home before 8. This could be exciting drinks, a great happy hour, family-friendly promotions, or a fantastic menu that people can't help but try. Is my menu accessible and legible? What will entice them to choose you?

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Seating Email Marketing Marketing SEO 221

Sling

JULY 24, 2023

Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management. Many restaurants operate on very narrow margins and fail because of mismanagement rather than anything wrong with the menu.

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2023 Management Management Tip Distribution 78