Modern Restaurant Management

FEBRUARY 25, 2025

Here, restaurants must ensure they provide accurate information, such as hours, contact details, and attributes like outdoor seating or delivery options. Search : Search engines, primarily Google, offer a traditional method for finding restaurants.

SEO 324

SEO Social Media Customer Experience Customer Service 324

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. DoorDash was named the Official On-Demand Delivery Platform of the NBA, WNBA and NBA 2K League. Seated Acquires VenueBook. The Main Course.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

JANUARY 3, 2025

Quick-service and fast-casual concepts are leading this transformation, developing layouts that can seamlessly shift between dine-in, takeout, delivery, and potentially even catering or retail components. The challenge now is extracting maximum impact from every square foot – both from an operational and customer experience perspective.

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

EATER

MAY 5, 2021

The pandemic has forced restaurants to accommodate delivery in order to stay relevant. Although we did offer delivery, our menu decisions, like most of our decisions, had up until that point prioritized the entire dining room experience. were for delivery — an even split that is not atypical. Tricky_Shark/Shutterstock.

Delivery 322

Delivery Back of House Food Order Online Ordering 322

Modern Restaurant Management

DECEMBER 23, 2020

Some trending concepts over the past several years have included more open seating, high ceilings, and exposed structure concepts. As restaurant owners in Florida, patio seating can be seen as a less than desired component to our space specifically in the spring and summer months. With the current climate of the U.S.,

Design 539

Design 2021 Outdoor Brewery 539

EATER

FEBRUARY 1, 2021

But some restaurateurs are sticking with in-house delivery or small local companies instead. Even then, Brackett says he never considered signing up with a big third-party delivery service, even though the headquarters of two of the country’s largest providers, Uber Eats and DoorDash, are within walking distance of his restaurant.

Delivery 318

Delivery Online Ordering Customer Service Point of Sale 318

Modern Restaurant Management

NOVEMBER 19, 2019

Since the expansion with Toast Capital, we now have additional seating which allows us to accommodate more guests, grow our revenue, and increase server tips.”*. Coolgreens, like many other restaurants, has been impacted by a wave of guests wondering if their meals have been tampered with through third-party delivery.

Delivery 322

Delivery Reservations Customer Experience Retail 322

Modern Restaurant Management

MAY 7, 2020

Shifting Delivery and Dine-In Experiences. Since the start of the crisis, restaurants affected by mandatory closures have pivoted to delivery and takeout to sustain their businesses, with nearly half of Americans willing to leave home to purchase restaurant meals as long as there is a low or zero-contact way to pick up the orders.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

Food Safety 558

Food Safety Recycling Restaurant Law Front of House 558

ChowNow

FEBRUARY 13, 2025

Multi-Channel Integration : Sync with online ordering platforms, third-party delivery apps, and marketing tools for a connected restaurant ecosystem. Online Ordering and Delivery Management Keep Revenue Flowing Online ordering and delivery management systems unlocked new revenue streams for thousands of restaurants.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

FEBRUARY 1, 2022

Many operators will devote their resources to online or app ordering, reservations, mobile payment, or delivery management, in addition to back-of-the-house technology. restaurant operators think the availability of seating on a sidewalk, parking lot, or street will become more common within their segment this year.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

JANUARY 26, 2021

Whether it’s offering dining in, takeout or delivery, businesses are committed to keeping their employees safe and helping a cautious public feel more confident about eating out again. Lastly, the dispensers are easy to clean so we remove the top-most napkin and wipe them down after each seating for boosted hygiene.

Kitchen Safety 508

Kitchen Safety Food Safety Dine-in Delivery 508

Modern Restaurant Management

MARCH 31, 2021

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Other practices can be updated to enhance the feeling of personal service; for instance, table settings can be placed as guests are seated. Fulfilling Other Needs.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

APRIL 15, 2021

As part of their service, they offer Pickup and Delivery solutions; Reservation, Waiting, and Seating Management; Data and Guest Profiles; Guest Engagement, and Marketing. That was their lightbulb moment: Instead of focusing on the consumer, what if we focused on the operator.

Customer Service 450

Customer Service Customer Experience Seating Reservations 450

Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

MAY 10, 2021

The area of restaurant operation that presents the most opportunity for improvement is takeout and delivery. Restaurants can stand out to diners by ensuring they put as much care into delivery as the rest of their operation. Delivery is still all about the guest experience and your value proposition.

Food Safety 487

Food Safety Customer Experience Customer Service Entertainment 487

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. Certain jurisdictions like New York City are requiring seating only 50 percent of capacity.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

MARCH 27, 2020

He cautioned that when restaurants can reopen for dine-in service, they will have to face the bittersweet reality of less seating capacity and less sales–he estimates as much as 30 percent–due to social distancing practices and guest apprehension. "They

Front of House 438

Front of House Social Media Back of House Seating 438

Modern Restaurant Management

MARCH 26, 2021

million users of food delivery apps in the U.S., Providing off-premises, self-service ordering options will give you access to an ever-growing market: The National Restaurant Association reported in November 2020 that 66 percent of surveyed adults had ordered takeout or delivery for dinner during the previous week. and up to 53.9

Ordering 566

Ordering Mobile Ordering Online Ordering Email Marketing 566

Modern Restaurant Management

JULY 22, 2021

While daily specials delivered in family boxes might be quite affordable and frugal, food delivery itself often costs more than the meal for one which can hit monthly discretionary spending quite hard. Online Ordering Will Continue to Thrive. They became even more cost-efficient, food waste conscious and generally more responsible.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

JUNE 25, 2020

Over the past few months, many restaurants made difficult decisions to reduce their workforce and apply a strict delivery and takeout format or pause operations entirely due to COVID-19. Once your restaurant knows the exact seating layout for customers, discuss a method for employees to direct foot traffic in one direction.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

OCTOBER 28, 2020

The floor plan of a seating area should not only make it easy for employees and patrons to observe social distancing guidelines, but the foot traffic flow should also make sense. Create designated areas (for curbside pickup and for those guests waiting to be seated). Design Your Floor Plan with Social Distancing in Mind.

Outdoor 531

Outdoor Food Safety Social Media Food Truck 531

Modern Restaurant Management

JUNE 12, 2024

Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. What are some things restaurant operators can do to deliver a better delivery experience? Wait Time Tracking : Improve the precision of wait time estimations.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

SEPTEMBER 1, 2020

With patio season coming to an end and indoor seating capacity compromised, it’s never too early to have a Plan B (or C or D, at this point). Take a chance and consider launching a delivery-only virtual concept. It also will put people in important positions as curbside/takeout/delivery continue to dominate within operations.

Supplies 492

Supplies Seasonal Menu Back of House Delivery 492

Lavu

OCTOBER 13, 2023

This should include all tables available for seating customers. Optimize seating arrangements: Arrange tables in a way that maximizes the use of available space without compromising customer comfort. This practice not only keeps the restaurant tidy but also signals to waiting customers that the table is ready for seating.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Modern Restaurant Management

JANUARY 25, 2021

While online food and restaurant deliveries have gained momentum, many diners still want to experience in-restaurant dining. Best of all, creating a more comfortable outdoor seating space can increase ROI for restaurants in a post-COVID world. By taking seating outdoors, germs are more easily dispersed.

Outdoor 530

Outdoor Technology Customer Experience Dine-in 530

Modern Restaurant Management

JULY 30, 2021

Most establishments were forced to shut down their operations intermittently or limit themselves to carry out or delivery services. To get these meaningful insights, mobile screen capture videos with voice narration will provide authentic insights about the consumer’s experience with their delivery services.

Mobile Ordering 508

Mobile Ordering Customer Experience Customer Service Food Order 508

Modern Restaurant Management

JULY 13, 2020

Restaurants have adopted a delivery/pickup model to meet the needs of their customers. This has created an increased demand for food running and delivery jobs that didn’t exist before. In fact, 70 percent of consumers are ordering takeout directly from restaurants amidst the pandemic.

Food Safety 539

Food Safety Consumer Goods Hiring Customer Service 539

Modern Restaurant Management

MARCH 10, 2020

Cash is dirty; and 4) we will soon launch bundled food delivery, acting as a marketplace for cloud kitchen delivery. ” Bo Peabody – Co-Founder and Executive Chairman of restaurant reservation and rewards app Seated, Board member of Boqueria Restaurants, and Co-Owner of Mezze Restaurant Group , told MRM magazine. "Companies

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

JUNE 30, 2023

” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Keeping brand integtrity, the interior featured a walk-up counter, digital menu boards and condensed seating/waiting areas with TVs.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

JUNE 16, 2022

On top of that, nearly half of all restaurants offered delivery services during the pandemic. Surveys have shown that these trends are driven primarily by a Millennial customer base, with 64 percent of Millennials saying food delivery and takeout are “essential to the way they live. meal delivery consumer spending.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. Automation is becoming increasingly viable, with robots capable of performing repetitive tasks, such as food preparation and delivery. Robots: Friend or Foe?

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

JULY 21, 2020

Automate to Capture the Upside of Curbside Pickup and Delivery. That means curbside pick-up and delivery options will continue to be essential and provide a solid business continuity plan as occupancy rules may shift. That means accurate nutrition, ingredient and expiry labeling.

Kitchen Safety 465

Kitchen Safety Food Safety Front of House Technology 465

Modern Restaurant Management

JULY 10, 2020

. "With restaurants cutting seating by 50 percent, it's going to be difficult to get the sales back to pre-COVID levels. ”

Seating 450

Seating Delivery Take-out Operations 450

Modern Restaurant Management

JUNE 24, 2021

With the pandemic overhauling the restaurant industry in every way, 53 percent of adults now say purchasing takeout or delivery food is essential to their daily lifestyle. Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

ChowNow

FEBRUARY 21, 2025

Online ordering and delivery apps. Online ordering has become a core part of restaurant operations, allowing customers to place takeout and delivery orders with just a few quick touches of their screen. Heres a breakdown of the most common types of restaurant apps and how they support your business.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195