Modern Restaurant Management

AUGUST 14, 2024

Here’s the scene of a restaurant using third-party delivery… Dine-in customers walk into the smell of delicious food, but the atmosphere feels more like a busy train station than a place to eat. Drivers who are trying to be more efficient are even batching orders themselves – picking up multiple deliveries at once.

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Modern Restaurant Management

JUNE 28, 2022

The prominence of food delivery and service robots has increased in the overall restaurant industry. In this blog, we will discuss the changing face of the restaurant industry as a result of the introduction of food delivery and service robots. Contactless Food Delivery- Robots Taking Over the Streets.

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Delivery Food Customer Service Front of House 575

Modern Restaurant Management

AUGUST 26, 2024

Online food delivery thrives as phones become one-stop shops for ordering and tracking meals. This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. They must choose whether to use third-party online ordering platforms or handle delivery in-house.

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Delivery Online Ordering Mobile Ordering Customer Service 448

Modern Restaurant Management

DECEMBER 17, 2024

A great example of this is McAlister’s Club MCA – designed to elevate the guest experience for loyalty members. Last year, Cut+Dry launched Yes, Chef, the world’s first AI tool specifically designed for foodservice distributors in the U.S.

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2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

FEBRUARY 12, 2021

As a restaurant owner, you’ve put some serious thought into your interior design, menu development and ambience creation to make your guests feel comfortable and attract more people to visit. But have you thought about your website design? Align your web design with your style. Takeaway and home delivery available.

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Design Online Ordering Mobile Ordering Reservations 520

Modern Restaurant Management

MARCH 23, 2022

A key part of an effective kitchen is its design. After all, there’s no point in spending time and resources on designing the perfect menu, if your kitchen isn’t up to scratch. Do you feel your kitchen needs a design boost? Your restaurant will take delivery of many different ingredients.

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Design Kitchen Safety Equipment Food Safety 507

Modern Restaurant Management

FEBRUARY 7, 2023

” noises chirping from veritable command centers of tablets in restaurants throughout the country have become a ubiquitous symphony thanks to the staying power of third-party delivery apps offering unparalleled convenience and accessibility to consumers. Let your compassion and preparedness shine.

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The Rail

DECEMBER 2, 2024

Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. The global online food delivery market size was valued at USD 221.65

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Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

NOVEMBER 7, 2024

Here are some of the key smart supply chain solutions that can help enhance restaurant operational efficiency: GPS Tracking Systems : These smart systems can do far more than just track the location of a restaurant’s incoming food deliveries (though this alone boosts efficiency). Accurately timed deliveries : Timing is everything.

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Food Supply Supplies Waste Management 443

Modern Restaurant Management

MARCH 20, 2025

The challenges can be overwhelming, from managing multiple orders to coordinating staff and ensuring timely deliveries. You’re handling inventory, coordinating staff, and managing delivery routes, but everything seems to take twice as long as it should. Growing a restaurant or catering business is no small feat.

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Catering Delivery Customer Service Customer Experience 354

The Rail

OCTOBER 30, 2024

By Indiana Lee, Contributor The rise of food delivery services has driven the restaurant industry into a new frontier. While many restaurant owners eagerly embrace this trend, it’s crucial not to overlook the additional expenses of implementing a delivery service.

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Modern Restaurant Management

JUNE 25, 2021

As other restaurant operators emerge from the worst of the pandemic, amp up their takeout and delivery businesses, and participate in ghost kitchens, they may want to borrow a page from this company’s playbook. Because of the alerts, the restaurants were able to address the problems in time to keep takeout and delivery customers safe.

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Modern Restaurant Management

JANUARY 3, 2025

To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. Among her design tips: Form Must Follow Function, Go Big in Little Ways and Design to Grow.

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Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

MARCH 3, 2025

Plaid represents structure, heritage, and intentional design. From there, we can start developing the brand identity (think color palettes, typography, and logo design). The restaurant needs cohesion, from signage to menu design to uniforms. It’s a timeless and bold pattern, much like a strong brand identity.

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Social Media Customer Experience Email Marketing Loyalty Program 252

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

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Modern Restaurant Management

MAY 7, 2025

Here are a few common mistakes many restaurant owners make when it comes to designing websites. Create subsections at the top of the page to link to other parts of the site such as delivery, locations, events, etc. If your website is not efficient and easy to navigate, you may lose potential guests.

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Social Media Information Entertainment Design 380

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. DoorDash was named the Official On-Demand Delivery Platform of the NBA, WNBA and NBA 2K League. The Main Course. US Foods Ghost Kitchens. US Foods Holding Corp.

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Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

NOVEMBER 15, 2024

“Our new store design marks a pivotal moment in our brand’s evolution, serving as a cornerstone for our growth and the next chapter of our journey,” said Tony Libardi, Co-CEO & President of Marco’s Pizza. We aimed to bring a fresh, contemporary Marco's brand aesthetic designed for the long term.

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Mobile Ordering Design Customer Experience Online Ordering 221

Modern Restaurant Management

APRIL 16, 2025

These systems are designed to filter and chill tap water on-site, and provide still or sparkling water directly from the countertop. With lower operational costs and no recurring expenses for bottled water delivery, restaurants and businesses can see substantial savings over time. According to the U.S.-based in 2023.

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Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years. In January 2023, Yum!

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Insurance Document Employee Relations 2023 283

Modern Restaurant Management

OCTOBER 27, 2020

So innovative chains are instead doubling down on the safer service option: takeout and delivery. Go All In on Digital Delivery. For the last few years, Domino’s has been a leader in the digital delivery space, which has proven to be prescient for today. Contactless delivery. An easy to use app.

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Modern Restaurant Management

JULY 7, 2022

Smart Ways to Integrate the Delivery App Experience into Your Food Service Model. When a food historian someday drafts a history of how the restaurant industry survived the pandemic, food delivery apps will arise as one of the heroes of that story. After all, delivery apps and take-away service were the true lifelines of lockdown.

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Delivery Customer Service Food Order Customer Experience 474

Modern Restaurant Management

SEPTEMBER 15, 2023

Handle Online Ordering and Delivery Management Payments from guests who have dined at your restaurant or who want to get food to go aren't the only concerns when your POS system isn't working. Your delivery management and online ordering will also be impacted. The result is lost revenue and unhappy guests.

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POS Front of House Cash Management Online Ordering 520

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. The good news is that it’s never been easier for restaurants to design professional-looking, state-of-the-art online menus. in the online food delivery sector. from 2019 to 2020.

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Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

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Modern Restaurant Management

JUNE 18, 2021

Permaculture is a science based on the principles of ecological design and sustainability within natural ecosystems. A circular economy moves away from the make-take-waste model and toward a model in which we design out waste and pollution, keep products and materials in use, and regenerate natural systems. Consider Permaculture.

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Modern Restaurant Management

DECEMBER 18, 2024

Whether it’s our elevated cuts of meat, new seasonal salads, or indulgent desserts, every offering is designed to reflect our commitment to quality and authenticity. Beyond the menu, we’re rethinking what the dining experience can be through dynamic restaurant design.

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2025 Loyalty Program Social Media Fast Casual 419

ChowNow

FEBRUARY 13, 2025

77% of diners look at a restaurants website before going out to eat or ordering takeout or delivery. A well-designed website does more than just make a good first impression. A well-designed website signals professionalism and legitimacy. It also helps your business avoid third-party delivery app fees that can add up quickly.

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Social Media Online Ordering SEO Email Marketing 195

Modern Restaurant Management

JUNE 24, 2020

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. The buyer receives text updates with links to live maps to track delivery progress. Visa SMB Help.

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Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

SEPTEMBER 24, 2020

According to Morgan Stanley estimates, online delivery is set to grow from $260 billion in 2017 to $325 billion in 2020 – and possibly $470 billion by 2025. But now there’s something coming on stronger than even delivery: takeout.

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Coupons Social Media Online Ordering Customer Experience 596

Modern Restaurant Management

FEBRUARY 4, 2020

” The space earned that moniker because staff used it to handle delivery orders from a multitude of online platforms. Focused on helping grow the business, Canter found a way to generate millions of additional revenue through the use of third-party delivery services such as Grubhub and DoorDash. He fielded calls at 3 a.m.

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Hospitality Online Ordering Mobile Ordering Customer Service 576

ChowNow

MARCH 21, 2025

A restaurant target market is the specific group of customers your restaurant is designed to attract. Understanding customer behavior helps you refine your approach to service, marketing, and menu design. Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? Why does this matter?

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Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

OCTOBER 28, 2020

Design Your Floor Plan with Social Distancing in Mind. Create designated areas (for curbside pickup and for those guests waiting to be seated). Establish designated entrances and exits to keep traffic flowing in one direction. For a more industrial design, metal surfaces are durable and easy to disinfect.

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Outdoor Food Safety Social Media Food Truck 531

Modern Restaurant Management

MAY 14, 2020

Some restaurants with take-out or delivery options have stayed open, but may have shifted to limited menus, or are running on skeleton crews if employees are unable to work due to ill family members or lack of childcare. This isn’t just about ensuring a website looks nice. The Way Forward.

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Customer Experience Online Ordering Social Media Mobile Ordering 558

Modern Restaurant Management

JANUARY 27, 2022

As a result, ghost kitchens, delivery-focused kitchens without a storefront or dining area, are growing in popularity. Traditional restaurants – with their huge overhead costs – just aren’t built for high delivery demand. Be knowledgeable about food allergies. Deliver foods safely.

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Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

MARCH 16, 2020

and Canada through free delivery and marketing efforts.” “Efforts that promote drive-thru, takeout and delivery are important tools to help restaurants continue to serve consumers during challenging times." “These are challenging times for restaurants. .” " To learn more and register, click here.

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Food Safety Kitchen Safety Small Business Employee Relations 585

7 Shifts

NOVEMBER 24, 2024

Consistency in delivery times and product freshness is crucial in maintaining a positive customer experience. SurveyMonkey and Typeform are survey tools that offer more customization in terms of design. You can also use pre-made templates specifically designed for the restaurant industry.

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Marketing Social Media SEO Customer Service 370