7 Shifts

OCTOBER 9, 2020

This rise in digital interactions has made it critical for restaurants to have well-designed websites. After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. In this ultimate restaurant website design guide for beginners, you’ll learn: How to prepare for a website makeover.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

7 Shifts

FEBRUARY 26, 2021

While easy, this way ends up costing more in the short term, does not contribute to long-term growth, and can end up hurting your business. Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Indoor Media

SEPTEMBER 6, 2018

If you’re a small business owner, chances are you’ve been traumatized by online customer reviews. Many consumer review websites offer no help when it comes to responding to complaints (seriously, making me pay to leave a comment is just bribery), while others even hide your well-earned reviews from the world.

Small Business 78

Small Business Customer Experience Customer Service Social Media 78

7 Shifts

MARCH 10, 2021

These may be traits that come naturally to the best restaurateurs, but they can also learn some valuable habits to help them efficiently and effectively run a business and meet their goals. A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel.

Management 370

Management Management Small Business Email Marketing 370

7 Shifts

JULY 16, 2021

Write a Coffee Shop Business Plan. This step and research component is the foundation behind your business, and should be taken seriously! Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price.

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

FEBRUARY 4, 2022

A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Delivery Options.

2022 216

2022 Customer Service Online Ordering Website Management 216

Modern Restaurant Management

APRIL 24, 2023

A strong catering business can be a restaurant’s biggest moneymaker. Start contacting customers in August to plan for holiday parties, but spend the first half of the year honing your catering operation. Just about all of my customers cater, and these are a few of the tips that I usually provide.

Catering 193

Catering Website Management Point of Sale Travel 193

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Starting a Restaurant business is easy, but running a successful business is a tough task.

Loyalty Program 98

Loyalty Program 2024 Email Marketing Coupons 98

Modern Restaurant Management

AUGUST 24, 2022

There is a myth surrounding traditional outsourcing models amongst small businesses, such as in the restaurant industry, that they are too small to take advantage of the global talent market. It’s an excellent way to improve business processes, reduce cost structure, and make your restaurant business more productive.

Sourcing 178

Sourcing Social Media Front of House Customer Experience 178

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. Your marketing plan is the cornerstone of your restaurant's success and business plan. It is your roadmap to attracting and retaining customers.

Seating 221

Seating Email Marketing Marketing SEO 221

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Starting a Restaurant business is easy, but running a successful business is a tough task.

Loyalty Program 97

Loyalty Program 2024 Email Marketing Coupons 97

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

RGU

JANUARY 1, 2020

Debra Murphy As I was working on my content audit , I came across a couple of posts on small business marketing trends for the years 2013 and 2014. Each trend became a marketing must-have for small businesses. 8 small business marketing trends essentials1. 8 small business marketing trends essentials1.

Small Business 52

Small Business Marketing Email Marketing Mobile Ordering 52

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. However, having a strategic and effective digital marketing plan in place allows local restaurants to attract new customers and retain the ones they already have. Can customers find you?

Marketing 199

Marketing Social Media Mobile Ordering Website Management 199

Culinary Cues

DECEMBER 30, 2019

I have the privilege of working with many different restaurants and food businesses. Some are owned by individuals who have the knowledge and the wisdom of seasoned business people, while others struggle to find a path to survival. We should never underestimate the importance of customer perceptions, expectations, and new ideas.

Cash Management 266

Cash Management Point of Sale Leadership Website Management 266

Get Beyond

JANUARY 4, 2024

For others, especially small business owners, the new year can be exhausting. Emerging from a busy shopping season, many of us are just finally coming up for air after the end of a busy year. But that doesn’t mean you can’t start implementing strategies for small business success in 2024 and beyond.

2024 52

2024 Small Business Cash Management Email Marketing 52

Social Hospitality

AUGUST 25, 2019

Restaurant Chatbots can converse with customers without the need for human labor. Why Do Chatbots Play a Role for Restaurant Businesses? Most large F&B brands know the power of messaging apps to respond to customer queries. Besides answering customer inquiries, Chatbots help funnel sales in an efficient manner.

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

Ordyx

AUGUST 2, 2019

For many small businesses, figuring out the best approach to finding new customers and keeping the current ones can be a stressful task that must be repeated again each day. Keep reading for tips on how to make sure your business has the right tech to suit your needs.

Small Business 52

Small Business Email Marketing Customer Service Website Management 52

Culinary Cues

AUGUST 7, 2021

A small step, but one that signifies that if we put our heads together there is a way, or many ways, to move beyond, over, or around those challenges. Possible causes: – People have heard how demanding and unforgiving the business can be. So, first step – let’s refer to it as a challenge. So, what might the cause be?

Social Media 474

Social Media Cash Management Blog Equipment 474

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

FEBRUARY 9, 2021

Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. Give Your Website All of the Love. Leverage CRM Tools That Will Make Your Customers Swoon.

Marketing 219

Marketing Email Marketing Website Management Social Media 219

Modern Restaurant Management

JUNE 9, 2022

Understand customer cravings and business needs through data. Your chef might have his or her own secret sauce, but data is the key ingredient behind business growth. Consider tapping into the treasure trove of customer information your POS platform contains. Glean data insights to help manage and build your team.

Front of House 190

Front of House Point of Sale POS Cash Management 190

Modern Restaurant Management

DECEMBER 29, 2022

Guest experience is more important than ever as a likely recession increases competition for business. Here are six things I see coming in 2023: Labor pressure is easing, but operators are still looking for labor management. However, operators who didn’t have a labor management system in place will prioritize finding one.

2023 209

2023 Technology Back of House Customer Experience 209

7 Shifts

JULY 10, 2020

Here’s how to plan your restaurant’s grand opening (or re- opening) to get back to business with a bang. Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Pssst, if this is your first opening, check out our blog on How to Start a Restaurant!

Events 351

Events Social Media Kitchen Safety Seating 351

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

RGU

SEPTEMBER 29, 2019

Ironistic ​As a small business owner, your day-to-day activities require wearing many hats. One of the most important, but overlooked, hats that you wear is marketing your product or service. There are so many high-quality free tools available on the internet to keep any small business growing.

Small Business 40

Small Business Marketing Email Marketing Social Media 40

Indoor Media

JULY 29, 2020

Groupon is a website that allows businesses to promote coupons through their website and email list. This coupon advertising program is available for all types of businesses – big and small. Groupon is so enticing to users because of the steep discounts offered by businesses. Acquire new customers!

Coupons 154

Coupons Advertising Website Management Small Business 154

Modern Restaurant Management

JUNE 22, 2022

Modern Restaurant Management (MRM) magazine caught up with co-owner Stuart Snyder to discuss the Southwest Harbor, Maine landmark’s past, present and future. They created “Beal’s at Home,” a direct-to-consumer service, shipping its lobsters via its website and through Goldbelly.

Seasonal Menu 186

Seasonal Menu Food Truck Consumer Goods Customer Experience 186

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. MRM Restaurant Survival Guide Updates.

Online Ordering 208

Online Ordering Back of House Customer Service Small Business 208

Modern Restaurant Management

APRIL 23, 2021

Small Business Administration (SBA) as the first round of technology partners participating in a new initiative for the Restaurant Revitalization Fund (RRF). billion grant program will provide free monetary awards to restaurants and other F&B businesses suffering financial losses due to the pandemic.

Point of Sale 125

Point of Sale Webinar Small Business Customer Service 125

Modern Restaurant Management

JUNE 19, 2020

Leaders across all business sectors are accomplishing changes in days or weeks that normally would have taken months or years. Those pivots are also reflected in the digital world, in which websites that previously offered little more than a business’s name, address and phone number now have much higher consumer requirements.

Website Management 184

Website Management Loyalty Program Front of House Point of Sale 184

Modern Restaurant Management

OCTOBER 28, 2021

Regardless of your restaurant’s chosen policies in response to the pandemic — and there are a wide range of approaches — your customers need to know what they can expect when visiting your establishment. These forums give your restaurant the opportunity to control and disseminate messages to customers.

Communication 197

Communication Social Media Menu Loyalty Program 197

Modern Restaurant Management

JANUARY 5, 2022

Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages. From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023.

Technology 166

Technology Front of House Online Ordering Back of House 166

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. Below are a few examples of small and big F&B chains applying unique marketing techniques. Here are their insights.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

Indoor Media

JUNE 4, 2020

If so, your customers need to know exactly what types of services you’re currently offering. Luckily, Google My Business listings have made it easy for you to clearly communicate your services with just a little edit to your profile. Why update my Google My Business listing? Add Attributes to Convert Customers.

Customer Service 117

Customer Service Website Management Small Business Waste 117

Modern Restaurant Management

APRIL 2, 2020

At this point, the story is global – businesses in communities around our country and world have shuttered, many at the direction of local, state or national governments as we battle the COVID-19 pandemic. Explore Creative New Ways to Deliver Your Product or Service. new customer base during and even after the quarantine ends.

Social Media 173

Social Media Small Business Customer Service Cash Management 173