Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. However, it can sometimes take time to get customers to respond to surveys they're given.

Management 490

Management Management Loyalty Program Social Media 490

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. Promote your differentiated product or service without making it a competitive statement but note that you intend to own a position.

Customer Service 414

Customer Service Social Media Customer Experience Reference 414

Modern Restaurant Management

JUNE 12, 2023

For restaurant owners or franchise managers, the importance of brand purpose and social responsibility can’t be overstated, especially when attracting the Gen Z demographic. Brand purpose is crucial in the management of restaurants as it can significantly enhance customer loyalty, employee engagement, and overall business performance.

Social Media 419

Social Media Loyalty Program Communication Website Management 419

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. The Main Course. Space is limited, so click here to register.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

7 Shifts

OCTOBER 9, 2020

This rise in digital interactions has made it critical for restaurants to have well-designed websites. After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. In this ultimate restaurant website design guide for beginners, you’ll learn: How to prepare for a website makeover.

Design 397

Design Online Ordering Social Media Website Management 397

Goliath Consulting

SEPTEMBER 27, 2020

For example, Denny’s customers can order through Amazon Echo (Alexa) (1); Dunkin’ and Domino’s Pizza have also deployed bot and voice-enabled ordering by Alexa, Siri or Google Home, and Chipotle Mexican Grill rolled out voice AI to power their mobile orders in 1,800 of their locations (2). producer of such self-order kiosks (6).

Technology 397

Technology Mobile Ordering Food Safety Customer Service 397

Modern Restaurant Management

JUNE 4, 2021

Understandably, the top six search results are the most coveted rankings for any business and are commonly referred to as the Google Six Pack. Claiming their GMB account can help restaurateurs manage how their business appears in Google search results and improve website rankings on Google Maps and local search results.

SEO 577

SEO Website Management Online Ordering Mobile Ordering 577

Goliath Consulting

MAY 19, 2020

It can be stressful to manage a growing catering business without relying on technology. there will be logistical challenges in trying to keep track of every detail without a business management software. Serves in 15 cities, see reference: • Connects employees in office buildings with local restaurants. INVEST IN TECH.

Catering 378

Catering Social Media Online Ordering Loyalty Program 378

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Customer Service Email Marketing 370

Modern Restaurant Management

OCTOBER 21, 2019

Combine this with the fact that restaurants get more customer calls than any other kind of small business and you can see why it’s important to provide an efficient and positive experience for customers calling your restaurant. Despite the number of customer calls that come in, 62 percent of them go unanswered.

Customer Experience 299

Customer Experience Online Ordering Customer Service Reservations 299

Culinary Cues

AUGUST 7, 2021

This is defined in articles from local newspapers to the New York Times, from industry magazines and websites to social media, and from industry blogs to podcasts by the dozens – everyone states the problem, points a finger, and portrays the issue as someone else’s doing. So, first step – let’s refer to it as a challenge.

Social Media 474

Social Media Cash Management Blog Equipment 474

7 Shifts

FEBRUARY 15, 2022

In his work, he realized that many employees get thrust into management positions without any training. So he created a universal training manual, his book— The Surprise Restaurant Manager. For smaller restaurants, it may just be an owner and general manager. We chose everyone from hourly, to managers, to regional and beyond.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Goliath Consulting

APRIL 28, 2020

Meanwhile, smaller restaurants had to turn to third-party delivery services like Doordash, UberEats, Grubhub to deliver food to their customers. Even larger brands, like that of the sub/sandwich franchise Jersey Mikes, relied on third-party delivery as a way of managing within its capacity (4).

Delivery 269

Delivery Food Back of House Social Media 269

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Reference secondary research studies or create your surveys and questionnaires to send out to a select group of people! Traffic times.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

SEPTEMBER 30, 2020

Only 13 percent of respondents said that ordering from their favorite delivery app was important, but 38 percent said that the ability to easily order from the restaurant website mattered to them. restaurants are very likely to have fewer dine-in customers this fall/winter than usual. Incentivize guests to choose your restaurant.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

JANUARY 7, 2021

Also, there is no other marketing medium that can reach your customers as best and as affordable as email marketing. This is especially true if you wish to boost awareness about your restaurant, attracting new dine-ins, or enticing customers to keep coming back. It literally refers to the idea of adding videos to your email campaigns.

Email Marketing 572

Email Marketing Marketing Customer Experience Seasonal Menu 572

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Goliath Consulting

NOVEMBER 23, 2021

QR codes and digital menus allow for customers to order food and beverages at restaurants and avoid touching physical menus that may or may not have been sanitized properly. Customers are able to scan the QR code, which redirects them to the restaurant’s website in which contains the restaurant’s menu. in July, climbing 4.6%

Loyalty Program 221

Loyalty Program Online Ordering Customer Experience Social Media 221

Modern Restaurant Management

DECEMBER 27, 2019

. “The addition of Zynstra’s virtualization technology to our software stack gives NCR even more solutions to help our customers run their store or restaurant end-to-end.” “When we started to work with NCR, we realized that our combined strengths made for an unmatched service, with a global reach. .

Mobile Ordering 309

Mobile Ordering Customer Service Point of Sale Customer Experience 309

7 Shifts

SEPTEMBER 6, 2024

Customers who experience longer wait times are 18% less satisfied with their experience. Hiring a barback can keep your bar operations efficient and boost customer satisfaction. Barbacks help the bartenders with stocking and replenishing supplies, keeping the bar clean, and helping with customer requests. What is a barback?

Demo 195

Demo Hiring Customer Experience Bar 195

ChowNow

JULY 17, 2024

A well-crafted operations plan not only ensures consistency and quality but also helps you manage resources effectively and achieve long-term success. This could include providing exceptional customer service, maintaining high food quality, ensuring a clean and safe environment, and maximizing efficiency.

Operations 195

Operations Kitchen Safety Front of House Food Safety 195

Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Customers are responding favorably to menu changes that offer more variety.

2024 294

2024 Mobile Ordering White Paper Food Order 294

Restaurant365

FEBRUARY 25, 2020

Full-Service Restaurants. A full-service restaurant typically includes table service and more involved customer service experiences, spanning fine dining to a sit-down dinner. Catering Services. Profit margins average 7-8% for catering service businesses. Average Profit Margins by Restaurant Type.

Loyalty Program 183

Loyalty Program Point of Sale Fast Casual Online Ordering 183

Goliath Consulting

APRIL 15, 2021

Customers are prioritizing value, convenience and speed more than ever, and loyalty programs that are able to provide these perks are reaping the benefits from growing sales to more return customers. Here are what industry experts have to say about customer loyalty programs and how it can drive your restaurant’s marketing plan in 2021.

Loyalty Program 221

Loyalty Program 2021 Mobile Ordering Customer Experience 221

7 Shifts

JULY 1, 2024

Since your main focus would be selling alcohol to your customers, you need to take a few extra steps. However, note that bar profit margins vary due to various factors like tax rates, licensing laws, customer demographics, and the cost of living in your area. It also helps to research your target customers' age and social status.

Bar 221

Bar License Food Supply Restaurant Law 221

Open for Business

AUGUST 10, 2023

Along with kitchen and service staff, you’ll need workers for your restaurant to handle responsibilities like operations, management, administration, and communications. Your business may need specialized roles like a sommelier, reservationist, or private events manager. What are the requirements for those roles?

Hiring 167

Hiring Recruiting Reference Website Management 167

Lavu

NOVEMBER 1, 2023

Offering a smaller menu that travels well and packaging everything nicely can make the customer experience even better. And don’t forget about making deliveries on time and having great customer service – those things are super important for building a loyal customer base and getting a good reputation.

Delivery 167

Delivery Food Online Ordering Mobile Ordering 167

Modern Restaurant Management

JANUARY 2, 2020

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. Based on the current state of the law, businesses must comply with website accessibility requirements for both their websites and mobile apps.

2019 211

2019 License Restaurant Law Website Management 211

Modern Restaurant Management

DECEMBER 13, 2019

Clinton joined Sabre in 2014, and has served in multiple roles from corporate strategy to managing the Traveler Experience business, to his most recent role leading Sabre Hospitality Solutions providing reservation and operations software to 40,000 hotels in over 160 countries. Previously, Whitmarsh was the CFO for Zenoss Inc.,

Mobile Ordering 251

Mobile Ordering Catering POS Online Ordering 251

7 Shifts

FEBRUARY 22, 2021

Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. If you aim to increase customer retention, one of the most important investments is loyalty programs. Here, the card is stamped or punched each time a customer makes a qualifying purchase.

Loyalty Program 195

Loyalty Program Tip Distribution Email Marketing Social Media 195

Goliath Consulting

APRIL 15, 2021

Customers are prioritizing value, convenience and speed more than ever, and loyalty programs that are able to provide these perks are reaping the benefits from growing sales to more return customers. Here are what industry experts have to say about customer loyalty programs and how it can drive your restaurant’s marketing plan in 2021.

Loyalty Program 195

Loyalty Program 2021 Mobile Ordering Customer Experience 195

7 Shifts

JUNE 16, 2024

After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back. Customers today strongly believe in the importance of social responsibility.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Perfect Daily Grind

APRIL 8, 2022

Yonder Coffee features Ukrainian roaster on its subscription service. Fairtrade International announces new Living Income Reference Price for Indonesian coffee producers. The Living Income Reference Price is offered as guidance for companies wanting to pay living wage incomes in their supply chains.

Pricing 159

Pricing 2022 2021 Recycling 159

EATER

APRIL 1, 2021

Although vegan cheese hasn’t enjoyed the same explosive growth as plant-based burgers or nondairy milk, it has still managed to gain respectable ground: According to a recent market research report , the global vegan cheese market was valued at just over $1 billion in 2019 and is expected to grow almost 13 percent in the next seven years.

Food Order 359

Food Order Book 2015 Point of Sale 359

Indoor Media

AUGUST 5, 2020

While few would argue that an auto shop website isn’t necessary, the range of what qualifies as a “website” is pretty broad. Whichever route you choose to take, be it build your own or hire a professional, here’s a checklist to help you create an effective, traffic-driving auto shop website. Choose a Website Builder.

SEO 117

SEO Website Management Customer Service Advertising 117

EATER

MAY 9, 2023

This is considered different from a private dining room since these spaces are part of the restaurant’s regular service when there isn’t an event. Because a restaurant with a PDR isn’t otherwise seating that space for regular service, the pricing is often done on a per-head basis, Donovan says from past experience.

Back of House 244

Back of House Events Front of House Beverage 244

Restaurant Clicks

NOVEMBER 19, 2021

Also referred to as cloud kitchens, dark kitchens, or virtual kitchens, the concept of a ghost kitchen essentially refers to a physical space that can be used to prepare and cook food. Instead, these kitchens are used to prepare food that is distributed by a delivery service. . The History of Ghost Kitchens.

Online Ordering 145

Online Ordering Kitchen Safety Customer Service Food Order 145