7 Shifts

FEBRUARY 8, 2024

7shifts is a major player in the restaurant industry, serving more than 30,000 restaurants and 1 million restaurant pros and offering the most important restaurant management tools all in a single platform. ChowNow ChowNow is a customized online ordering app for restaurants. Apple | Android 4. OpenTable seats around 1.6

Operations 352

Operations Management Management Mobile Ordering 352

Culinary Cues

FEBRUARY 2, 2024

I see it through the eyes of the operator, the chef, the cook, server, and customer – it is a virus that continues to spread and grow exponentially. That they are to present themselves as ladies and gentlemen, serving ladies and gentlemen (The Ritz Carlton Credo). A lack of respect is a problem.

Training 355

Training Uniforms Leadership Customer Service 355

7 Shifts

SEPTEMBER 1, 2022

In nearly every context, it means to “refuse service”, “get rid of” or “nix” something. More often than not though, 86'd items cause customer frustration. You always want your customers to have a positive experience at your restaurant or foodservice operation, and when they cannot get what they want, this dampens their experience.

Definition 360

Definition BOH FOH Front of House 360

7 Shifts

JANUARY 10, 2024

RMSes vary widely in terms of features and functions, but most include point of sale (POS), inventory management, staff management, payroll, employee scheduling, and more. Some fall into different categories based on the hospitality segment they serve, configuration, or function. How does a restaurant management system work?

Management 195

Management Management Point of Sale POS 195

7 Shifts

JANUARY 10, 2024

RMSes vary widely in terms of features and functions, but most include point of sale (POS), inventory management, staff management, payroll, employee scheduling, and more. Some fall into different categories based on the hospitality segment they serve, configuration, or function. How does a restaurant management system work?

Management 195

Management Management Point of Sale POS 195

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Inventory turnover ratio. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. Ending inventory , or what you have leftover. Food cost percentage.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Bar & Liquor Inventory Management: The Heartbeat of Bar POS System How much food and/or liquors do you have on hand?

POS 164

POS Bar Point of Sale Front of House 164

7 Shifts

AUGUST 5, 2020

Even as many restaurants around North America reopen for on-premise dining, many customers will continue to opt for off-premise dining options. Are there any tips for food delivery and takeout inventory management? Determine who will be responsible for delivering orders to customers. How do you market food delivery and takeout?

Delivery 341

Delivery Food Email Marketing Front of House 341

Modern Restaurant Management

JUNE 10, 2024

The restaurant industry is changing fast, moving towards using data to truly understand customer preferences and behaviors. The transition from a traditional service model to a knowledge-powered approach is not just an opportunity; it's a necessity for survival and success in the digital age.

Customer Experience 106

Customer Experience Point of Sale Customer Service Innovation 106

Modern Restaurant Management

APRIL 9, 2024

In addition, respondents acknowledged AI's potential to address various challenges faced by the restaurant industry, such as staffing issues, service quality management, and rising costs. What role does customer demand play in the expansion of AI use in restaurants? How are restaurants using AI now?

Customer Experience 173

Customer Experience Customer Service Technology Inventory 173

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. Prices for real estate, inventory, and labor are rising. What can restaurant operators learn from these results?

Front of House 177

Front of House Mobile Ordering Customer Service FOH 177

7 Shifts

MAY 31, 2021

For example, kitchen managers rely on software to let them know how much expected inventory they have in stock. Inventory was ordered based on par levels, which are set based on sales forecasts, which are in turn determined by how many guests you'll serve and what they'll order. All tasks in a restaurant are interconnected.

Operations 363

Operations Inventory Hiring Customer Service 363

The Rail

OCTOBER 24, 2023

By Indiana Lee, Contributor As a bar or restaurant owner, you always want the best for your customers, including when it comes to the beer they’re drinking. Selecting the Right Beers Perhaps the most important thing you can do to maintain customer satisfaction with your beer is to make sure you’re choosing quality beer to begin with.

Serving 52

Serving Food Supply Supplies Equipment 52

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

2024 193

2024 Food Supply Kitchen Safety Influencer 193

Modern Restaurant Management

JUNE 7, 2024

He has over 30 years of experience in the field, starting as a dishwasher and rising to a leadership position at Inspire Brands, where he served as Vice President of Global Equipment Innovation & Supply. Peter Cryan (PC) is a seasoned executive in the restaurant and hospitality industry.

Food Safety 185

Food Safety Kitchen Safety Food Food Supply 185

Restaurant365

SEPTEMBER 10, 2021

You’re tracking deliveries, making the most of your food budget, and ensuring your staff is prepared to serve customers. However, in between all these tasks, it is critical to devote time and energy into accurate and consistent inventory management. How can you best approach restaurant inventory management?

Inventory 138

Inventory Management Management Point of Sale 138

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

2024 181

2024 Customer Experience Compost Loyalty Program 181

Culinary Cues

NOVEMBER 11, 2022

Push it out, how many covers, lock, and load, finish strong, over the hump, wrap it up: this the language of the kitchen during service, these are the timestamps like the number of quarters in a football game or innings in baseball. Can they meet the crowds and even exceed budgeted customer counts on a given day?

Customer Service 347

Customer Service Customer Experience Point of Sale Uniforms 347

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Experience 181

Customer Experience Entertainment Customer Service Transportation 181

The Restaurant Times

JUNE 6, 2023

Restaurant management software revolutionizes food establishments’ operations by providing efficient tools to manage inventory and control costs. With the complexities of running a restaurant, tracking inventory manually can be time-consuming and prone to errors.

Inventory 52

Inventory Management Management Food Supply 52

7 Shifts

MAY 23, 2024

This proves that any restaurant business owner who wants to survive in this economy should be open to trying unconventional sales strategies to attract customers and continue making a profit. Once in your customers' hands, this piece of paper can directly influence what your diners order and how much they spend in one sitting.

Social Media 195

Social Media Loyalty Program SEO Email Marketing 195

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors? They can also do much more.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

7 Shifts

AUGUST 6, 2021

Staff scheduling, inventory management, menu analysis , guest satisfaction, profitability, and so much more rest on the shoulders of accurate restaurant forecasting. On a micro level, forecasting helps a restaurant plan for inventory orders and how many employees need to work each shift to make and sell food. Inventory Management.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

Lavu

NOVEMBER 17, 2023

Profit margins can also serve as a benchmark for comparing your performance to industry standards and competitors, providing insights to improve your restaurant profit. Fast- Food Restaurants Fast food chains are known for their speedy service, affordable prices, and convenient locations. Their profit margins are around 6.5

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

MAY 15, 2023

As such, implementing a robust food delivery and takeout service has become critical for restaurants’ longevity and success. Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. Consumers crave convenience.

Customer Experience 193

Customer Experience Delivery Loyalty Program Mobile Ordering 193

7 Shifts

MAY 1, 2020

If you have many groceries, inventory, or portioned goods, consider offering meal kits to diners to cook at home. This is where you can get involved—by offering versions of your classic dishes to customers to heat and prepare at their leisure. . but we've seen a great response to our heat & serve meal kits.

FOH 364

FOH Online Ordering Delivery Food Supply 364

Apicbase

MAY 30, 2024

Each saved second counts towards a satisfied customer and, more importantly, your bottom-line profit. It’s an all-in-one tool that supercharges every aspect of your restaurant’s performance, from order accuracy to customer loyalty, and even helps you increase profit margins. It is your secret weapon for excellence.

POS 52

POS Inventory Cash Management Point of Sale 52

7 Shifts

MARCH 10, 2021

A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel. This process includes focusing on your daily finances , such as cash flow, payroll, and inventory. Potential customers need to know you exist, and existing customers must be reminded.

Management 370

Management Management Small Business Email Marketing 370

Modern Restaurant Management

OCTOBER 26, 2023

Modern payment solutions that provide the ultimate convenience and enable customers to order and pay how they prefer are on the rise this holiday season, empowering restaurants to deliver an improved experience without sacrificing the quality of service. In the U.S.

Customer Experience 186

Customer Experience Loyalty Program Mobile Ordering Point of Sale 186

Lavu

MAY 1, 2020

The world is facing tumultuous times with the COVID-19 pandemic, but the silver lining is the need to serve others is surfacing in the food industry as well as for individuals. The opportunities to serve are boundless in this time of need. Organizations Bridging the Gap for Restaurants to Serve Those in Need.

Serving 78

Serving Healthcare Café Food Truck 78

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Chefs, managers, and owners should live by a simple rule – “If you are not serving the guest directly then it is your job to serve those who are.” They can’t sell a product that they don’t know.

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

Modern Restaurant Management

FEBRUARY 15, 2024

The foundational strategy focuses on two pivotal elements: maintaining rigorous standards for commercial refrigeration and ensuring a robust plan to manage increased customer flow. An efficient, serviced refrigeration unit is more resilient against heat and usage spikes.

Kitchen Safety 114

Kitchen Safety Equipment Fine Dining Food Safety 114

Modern Restaurant Management

NOVEMBER 11, 2021

Brands are looking to restaurant technology to maintain a healthy connection with their suppliers, experiment faster, and predict the performance of new concepts and service models. In order to reduce cost, waste, and optimize inventory, the process begins with planning and forecasting. Planning and Forecasting.

Supplies 213

Supplies Management Management Food Supply 213

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. Expanding your place in the food service industry happens in one of two ways — developing a new restaurant concept or replicating an existing one.

Management 370

Management Management Document Hiring 370