Embrace the Suck

MAY 14, 2023

This recipe of deficiency, when left to simmer, becomes a potent brew of dissatisfaction and disengagement, both among staff and customers. The facade may still gleam, but cracks start to show in the form of inconsistent service, dwindling patron numbers, and souring workplace culture. And much like a bad dish, it's tough to swallow.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste.

Technology 197

Technology Operations Food Safety Kitchen Safety 197

Modern Restaurant Management

AUGUST 10, 2021

In order to meet this massive shortfall, restaurants have had to up the ante on their recruitment drives. Some have been giving a special, one-off payment to new recruits, while others have provided free starters or drinks to those who sign up for interviews. This cuts wait times and diners can get their food that much quicker.

Ordering 237

Ordering Recruiting Employee Relations Food Order 237

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. Equally challenging is finding suitable daycare since so many childcare providers shut their doors during the pandemic or reduced their services.

2024 124

2024 2040 2023 2013 124

Modern Restaurant Management

MARCH 28, 2022

Restaurants who are already using drive thru have begun looking at adding more lanes, and even table service brands who would never have previously considered it are looking at drive thrus as a smart investment. At the same time, competition for labor has risen, making it more difficult than ever to recruit, train and retain employees.

2022 212

2022 FOH BOH Recruiting 212

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations.

Point of Sale 197

Point of Sale POS Download Loyalty Program 197

Modern Restaurant Management

OCTOBER 27, 2021

Some 53 percent of adults say that purchasing takeout or delivery is an essential part of the way they live , and 68 percent say they’re more likely to use a third-party delivery service now than they were before the pandemic. Restaurants will need to offer high-quality dining experiences to build a loyal customer base.

Customer Experience 209

Customer Experience Recruiting Customer Service Delivery 209

Lavu

SEPTEMBER 29, 2023

According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Culinary Digital

MARCH 20, 2024

A streamlined menu is the cornerstone of efficiency in the onboarding process within a food service establishment. By paring down the variety of dishes and ingredients, a streamlined menu facilitates a more focused and straightforward training regimen, expediting the journey to proficiency for fresh recruits.

Seasonal Menu 52

Seasonal Menu Customer Service Customer Experience Training 52

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing.

2022 190

2022 Hospitality Loyalty Program Point of Sale 190

Modern Restaurant Management

MAY 14, 2021

It featured recruitment content and live sessions with Chipotle employees highlighting its benefits, career paths, cooking demos, and more. “With this being a challenging hiring time for the service sector all over the country, our vision for this program is to find a creative way to alleviate this industry-wide issue.”

Hiring 169

Hiring Employee Relations Recruiting Education 169

Aaron Allen & Associates

MARCH 3, 2022

There are so many things to think about — from inventory management to restaurant payment and billing and more — it can be difficult to keep track of it all. We’ll explore software for inventory management, restaurant payment and billing, food delivery, dashboards, restaurant onboarding, reservation management, and ERP systems.

Management 120

Management Management Mobile Ordering Point of Sale 120

Restaurant365

MAY 16, 2022

Temporary employees can be a cost-efficient solution to help your restaurant remain productive and profitable during the busy summer season without sacrificing the quality of service expected of your brand. Many lack the brand power, the funds, and the resources necessary to recruit the seasonal help needed during these busy months.

Hiring 78

Hiring Recruiting Mobile Ordering Training 78

Restaurant365

JULY 24, 2020

Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders. Once the customer places the order, the kitchen staff is notified, and food preparation begins. Size of U.S. market for online food delivery.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

The Restaurant Times

MARCH 13, 2023

While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. For example, you can streamline kitchen processes, optimize inventory management , provide staff training, and implement scheduling systems by focusing on your BOH. The kitchen must also always be kept spotless.

Back of House 52

Back of House BOH Front of House FOH 52

Modern Restaurant Management

DECEMBER 21, 2023

Savvy food and beverage professionals are recognizing the craft beverage category as a gateway to loyal, higher-value customers. Creators entering more fully into the on-premise business model are becoming better partners for their B2B customers.

2023 124

2023 2024 Insurance Employee Relations 124

Modern Restaurant Management

FEBRUARY 5, 2024

A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. Restaurateurs say that right now, nearly 20 percent of their revenue stems from products and services outside of their core restaurant offerings. Top 100 Places to Eat in the U.S.

2024 197

2024 Loyalty Program Food Order 2030 197

Apicbase

SEPTEMBER 30, 2022

Modern restaurant management platforms can: automate complex calculations, process data from multiple sources (sales, inventory, labour), free up hard-working staff from repetitive tasks (that software can perform faster and more accurately anyway). One error-prone process is relaying customer orders to the kitchen.

Technology 52

Technology Operations Inventory Food Order 52

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. It is your roadmap to attracting and retaining customers. Identify Target Customers. Restaurant owners and operators wear a lot of hats.

Seating 221

Seating Email Marketing Marketing SEO 221

Cheetah

APRIL 10, 2020

It’s also very helpful when short staffed and you’re recruiting full-time employees. Recruiters. Recruiters are an excellent way of finding great candidates – but they come at a cost. There are both large national recruiting companies, as well as local ones that service specific regions.

Back of House 78

Back of House Hiring Recruiting Website Management 78

The Restaurant Times

MARCH 14, 2022

So, you have to be selective because this recruitment decision can either make or break your restaurant business – a suitable person can lead to growth, while a wrong person can bring disaster. The FOH operations refer to activities that involve interaction with the customer, such as the waiting staff, lobby area, dining arrangement, etc.

Management 52

Management Management FOH BOH 52

Goliath Consulting

JANUARY 6, 2019

Britt Cloud, Goliath’s Consulting Chef, directs back of house operations and works with the current chef/kitchen manager to restructure inventory, food costing, menu, labor, and health policies. After a detailed business assessment, the team creates a work plan for each department.

Management 60

Management Management Front of House Back of House 60

Restaurant365

APRIL 4, 2022

That figure is expected to grow as drastic changes in both the industry and consumers push restaurant operators toward technology to help them both improve their operational and financial efficiency while doing a better job at reaching customers across various channels. Partnerships Drive Revenue, Recruitment, and Retention.

Point of Sale 78

Point of Sale Technology Customer Experience Mobile Ordering 78

Restaurant365

JUNE 4, 2021

Drive More New Customers to Your Restaurants. First, focus on getting more customers in the door. Loyal customers are the base of your business, so investing in creating long-term relationships can pay off both now and later. How do you take advantage of the rise in demand? Nurture Repeat Business.

Loyalty Program 78

Loyalty Program Point of Sale Inventory Customer Service 78

Restaurant365

DECEMBER 17, 2019

However, the biggest factor in controlling food costs is improving your inventory management. An accurate inventory management system can not only help you track your restaurant food costs, but also highlight areas of food waste or inefficiencies that you can adjust for lower overall food costs. Rent and Building Fees. Hidden Costs.

Point of Sale 120

Point of Sale License Insurance Employee Relations 120

Sling

JUNE 5, 2020

Recruitment. 2) Inventory Current Human Resources. New services. Inventory. Some businesses may need to begin recruiting and training. From there, you can work your way through the various departments in your business to address issues such as: Benefits. Employee relations. Retirement. New product offerings.

Definition 88

Definition Employee Relations Communication Recruiting 88

Restaurant365

JULY 29, 2021

The economy is recovering, and the restaurants that have made it on the other side of the pandemic are looking forward to increased customer demand and warmer weather. Use of automation and self-service for both in-store ordering and drive-thrus. Increased focus on restaurant loyalty programs or custom mobile apps.

Cash Management 78

Cash Management Point of Sale Inventory 2021 78

Restaurant365

MAY 24, 2022

How to recruit restaurant staff. One way to boost your recruitment and selection process for restaurant employees is to pay close attention to your own restaurant group’s hiring analytics. Suppose again that you posted a job for a guest services associate and got a 1.5% click-to-apply ratio.

Hiring 78

Hiring Recruiting Sourcing Website Management 78

The Restaurant Times

FEBRUARY 22, 2022

Restaurant startup developments in recent years have included a variety of food delivery alternatives, company expansion, service innovation, extended online ordering, assemble-your-meal popup businesses, and many others. . By taking control of consumer engagement, they hope to create frictionless customer involvement.

2022 98

2022 Front of House Cash Management Online Ordering 98

The Restaurant Times

AUGUST 27, 2022

Barbacks assist the bartenders with opening and closing responsibilities, preparing and serving beverages, stocking, performing minor repairs, punching orders into the bar POS system , and conversing with customers who have inquiries. Barbacks are well-organized service specialists who help bartenders maintain their serving areas and tidy.

Hiring 52

Hiring Restaurant Law Recruiting Bar 52

The Restaurant Times

JUNE 30, 2021

In addition to managing internal operations, he is also the interface between customers and the staff. The front of the house refers to anything the customer interacts with, be it the waiting staff, the dining arrangement, lobby area, etc. Optimum coordination and optimization between the two will increase customer satisfaction. .

Operations 52

Operations Management Management Front of House 52

Sling

MAY 31, 2021

This simple form is the gateway to the hiring process and, so, is an essential part of your business’s recruitment strategy. In this article, the workforce-management experts at Sling give you a basic employee application form template and discuss expert tips for customizing it to be the best fit for your business. email and phone).

Tip Distribution 78

Tip Distribution Document Email Marketing Education 78

Sling

AUGUST 9, 2023

January 2023 Team Communication: Why It Matters and How to Improve It January 2023 How to Create an Effective Performance Improvement Plan January 2023 Onboarding Checklist: How to Onboard Your Employees the Right Way January 2023 The 34 Most Important Customer Service Skills You Need To Have December 2022 The 37 Best Restaurant Interview Questions (..)

Article 78

Article 2023 2022 2021 78

Open for Business

NOVEMBER 21, 2022

There are digital tools that can help you create a customized floor plan and even preview it in 3D before moving all that furniture around. A successful service starts before the restaurant opens its doors. Restaurant customer relationship management (CRM) software. Pre-shift reporting. Event management systems. Hiring tool.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

MARCH 18, 2020

“Without aggressive action from the federal government, many restaurants that are a staple of local communities will simply never resume service.” Without aggressive action from the federal government, many restaurants that are a staple of local communities will simply never resume service. million workers we employ."

Insurance 173

Insurance Employee Relations 2002 2001 173

Restaurant365

SEPTEMBER 17, 2021

Your individual hiring decisions define your company culture over the long term, impacting both customer experience and employee retention. Maybe an employee can be responsible for completing scheduling or inventory or placing a chemical order or cheese order. Staffing your restaurant with a great team is critical to success.

Hiring 78

Hiring Recruiting Training Communication 78

Lavu

JANUARY 21, 2020

One of the major factors that can detract customers from your restaurant is long lines and long wait times. Customers want to make their orders and have their food delivered as fast as possible. To address the challenges of delayed service delivery , the use of restaurant kiosks has emerged and grown at an incredible speed.

Fast Casual 78

Fast Casual Point of Sale Customer Service Food Order 78