Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

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2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

DECEMBER 29, 2023

Interestingly enough, the very source of a lot of this tension — technology — can also be the solution. News headlines give you a pretty good idea of what’s top of mind for employees at QSRs and fast-casual locations: Staffing Shortages : We’re still 14,000 restaurant jobs short of where we were in February of 2020.

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Technology Front of House Fast Casual Back of House 123

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. When establishments put the customer first, every business decision revolves around that priority.

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Fast Casual Food Safety Loyalty Program Customer Experience 164

Apicbase

JANUARY 4, 2024

Scaling a fast-casual concept requires passion, precision, and persistence. In the latest episode of The Food Service Growth Show , he shares the vision and strategy that allowed them to keep growing despite the tough economic climate. Fast Facts Jagger: A burger brand with 16 outlets in Copenhagen and Oslo.

Fast Casual 52

Fast Casual Leadership Customer Service Sustainability 52

Apicbase

DECEMBER 5, 2023

Scaling a fast-casual concept requires passion, precision, and persistence. In the latest episode of The Food Service Growth Show , he shares the vision and strategy that allowed them to keep growing despite the tough economic climate. Fast Facts Jagger: A burger brand with 16 outlets in Copenhagen and Oslo.

Fast Casual 52

Fast Casual Leadership Customer Service Sustainability 52

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. Some have even developed lucrative new business models that they will continue to apply and scale in 2022.

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2022 Employee Relations Outdoor Fast Casual 203

Modern Restaurant Management

DECEMBER 21, 2022

Typically smaller but more frequent increases, especially on the big movers, will produce better, more sustainable results. Typically smaller but more frequent increases, especially on the big movers, will produce better, more sustainable results. " – Legion's Chief Customer Officer, Michael Spataro. "Balancing

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2023 Loyalty Program Mobile Ordering Customer Experience 197

The Restaurant Times

OCTOBER 3, 2023

In this article, we explore the fascinating insights derived from this episode of Restrocast by Ashish Tulsian featuring Karl Goodhew, offering a glimpse into the captivating transformation of a retail tech leader into a visionary figure in the world of fast-casual dining.

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Innovation Fast Casual Retail Loyalty Program 52

7 Shifts

JANUARY 23, 2020

Live-work-dine neighborhoods do not generate enough outside traffic to sustain a business if it is not designed correctly” — Daniel Reed Hospitality 2. Focus on your service concept! When building out your restaurant concept, try to answer these key questions: What will your level of service be? Fine dining, fast casual, etc.)

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

JULY 15, 2020

Limited-service brands continue doing much better regarding sales growth year over year. Quick service has reached nine consecutive weeks of strong positive comp sales growth. Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants.

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2020 Mobile Ordering Point of Sale Fast Casual 195

Modern Restaurant Management

JULY 30, 2021

“As many companies look to create a new normal for employees, Church’s has chartered a course that focuses on sustaining our team members and securing the continuity of our business,” said Karen Viera, Chief People Officer for Church’s Chicken. ” Just Salad Completes Financing Round.

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Franchise Franchising Fast Casual Point of Sale 203

The Restaurant Times

JANUARY 24, 2022

Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants. Enhance Customer Experience With Table Ordering App. Ordering – Stress-Free Experience For Customers. Source: Restaurant & Cafe. Personalize The Customer Experience .

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Customer Experience Ordering Mobile Ordering Front of House 105

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Full-Service Restaurants Hit Hardest by the Crisis. Engaging Customers During COVID-19.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Restaurant Clicks

MAY 6, 2021

Fare Well is a “retro chic” casual dining restaurant that offers patio dining as well as takeout. While all locations of Plnt Burger are fast casual, this location allows friends to gather in a relaxed environment. Chef Spike is active on social media, and often promotes sustainability and has taken a stand against food waste.

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Fast Casual Food Online Ordering Casual 78

Modern Restaurant Management

DECEMBER 28, 2020

We also think there will be a greater focus on sustainability efforts throughout the industry. We also think there will be a greater focus on sustainability efforts throughout the industry. We celebrate this as it benefits us all when brands focus on sustainability. In 2021, we will see a dip in customer satisfaction.

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2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Restaurant Engine

AUGUST 9, 2023

Once you put these into practice, you just may notice an upward swing in diners, customer satisfaction, and revenue. Happy, satisfied customers are in direct relation to how happy your employees are. It seems that employee well-being and customer satisfaction are tightly linked. All it takes is one bad meal to lose a customer.

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Compost Recycling Website Management Employee Relations 52

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

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2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

JULY 20, 2021

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. Physical service is still valued. But as restrictions ease, many guests want to return to physical service.

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2021 Guest Recovery Online Ordering Point of Sale 189

Apicbase

MARCH 31, 2023

In no particular order – let’s go… Hans im Glück 93 Outlets Burgers Full Service Germany, Austria and Switzerland In the Brothers Grimm’s fairy tale Hans in Luck , Hans starts his journey with a big piece of gold, which he trades down for things of lesser value. Ready for a deep dive?

Fast Casual 52

Fast Casual Back of House Food Truck Franchise 52

Apicbase

SEPTEMBER 23, 2022

The level of quality, service and innovation is high. These restaurants are scaling fast, and quite often venture far beyond their country of origin. In this list we have included food service operations in Sweden, Denmark, Norway, and Finland that caught our attention because of their attitude, approach, and business savvy-ness.

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Fast Casual Casual Franchise Franchising 52

Modern Restaurant Management

JANUARY 15, 2020

Given the traffic challenges facing the industry, stronger and sustained long-term sales growth is really not an option,” said Fernandez. The best performing segments during Q4 (and those that achieved positive same-store sales growth) were family dining, fine dining and upscale casual. Guest Counts Continue Falling.

2020 110

2020 Point of Sale Online Ordering Consumer Goods 110

Modern Restaurant Management

OCTOBER 22, 2020

“Today’s customer wants a frictionless, safe experience and we’re evolving to meet that need quickly with these new formats,” said Tim Welsh, Chief Development Officer at QDOBA. The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

EATER

MAY 21, 2020

More than 90 percent of owners surveyed say their establishments are currently closed or offering severely reduced services, with nearly 65 percent saying they believe it will take three months to a year before they can return to normal operations. Customers are hesitant to dine-in. A key issue is money.

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Food Safety Point of Sale Back of House Fast Casual 109

Modern Restaurant Management

FEBRUARY 27, 2020

We expect this year will see growth in off-premises options, technology that streamlines operations, and more restaurants that are talking about their increased sustainable and eco-friendly practices.” Healthy, sustainable options increase alongside changing alcohol preferences. Opportunities in Food Service.

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2020 Influencer Point of Sale Food Safety 192

Modern Restaurant Management

NOVEMBER 4, 2019

“The restaurant scene was the natural next step for Meatless Farm following our fast-growth in grocery stores across the globe. Protein Bar & Kitchen now operates 19 fast casual restaurants with 13 in Chicago, four in and around Denver and two in Washington D.C. Plant-Based More Mainstream.

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Fast Casual Seasonal Menu Innovation Customer Experience 112

Modern Restaurant Management

FEBRUARY 10, 2020

42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI). Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. This data covers U.S.

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Hospitality Food Consumer Goods Point of Sale 183

Modern Restaurant Management

SEPTEMBER 15, 2020

TIPs offers training for individuals on the responsible sale, service and consumption of alcohol. “We’re both humbled and lucky to support our amazing customers during this critical time. NAB Acquires SALIDO. SALIDO was acquired by North American Bancard (NAB.) ” says John Cocker, FOODWORKS’s president.

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Fast Casual Casual Menu Mobile Ordering 162

Modern Restaurant Management

OCTOBER 16, 2019

“Fast food options usually fall into two buckets: fast, healthy, and unaffordable, or fast, unhealthy, and affordable and nothing in between. Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch.

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Food Truck Customer Service Customer Experience Dietary Restrictions 126

Modern Restaurant Management

JANUARY 2, 2024

With products now cleared for consumer sale in both the United States and Singapore, the cultivated meat industry is moving from proof of concept and early-stage R&D to a focus on demonstrating scalability, sustainable unit economics, and consumer and customer demand.

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2024 Fast Casual Insurance Food Safety 197

Restaurant Clicks

OCTOBER 23, 2021

Pizzeria Omaggio Benny Pennello’s Capishe: Real Italian Kitchen Pure Pizza Inizio Intermezzo The Pizza Peel Hawthorne’s NY Pizza & Bar Luisa’s Brick Oven Blaze fast fired Sal’s Pizza Factory Stagioni Luigi’s Pizza True Crafted Pizza Portofino’s Italian Restaurant DeSano Pizza House of Pizza Bisonte Pizza Co.

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Seasonal Menu Fine Dining Online Ordering Fast Casual 123

EATER

AUGUST 26, 2021

Like Franko, Earl — who says his budding virtual restaurant empire helped sustain his hospitality business during the pandemic — is looking to capitalize on some perceived spare capacity (space, time, equipment, labor) in restaurant kitchens. Virtual Dining Concepts isn’t Earl’s only venture with ghost kitchens.

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Dine-in Delivery Equipment Fast Casual 102

RGU

FEBRUARY 25, 2020

In 2018, Gen Z placed 552 million food service delivery orders. In late 2019, we conducted a survey of nearly 500 Gen Zers and found that restaurants may need to rethink their approach to customer engagement because their tried-and-true millennial marketing tactics won’t work on Gen Z—and may even deter them.

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Marketing Online Ordering Fast Casual Small Business 52

RGU

FEBRUARY 25, 2020

In 2018, Gen Z placed 552 million food service delivery orders. In late 2019, we conducted a survey of nearly 500 Gen Zers and found that restaurants may need to rethink their approach to customer engagement because their tried-and-true millennial marketing tactics won’t work on Gen Z—and may even deter them.

Marketing 52

Marketing Online Ordering Fast Casual Small Business 52

RGU

FEBRUARY 25, 2020

In 2018, Gen Z placed 552 million food service delivery orders. In late 2019, we conducted a survey of nearly 500 Gen Zers and found that restaurants may need to rethink their approach to customer engagement because their tried-and-true millennial marketing tactics won’t work on Gen Z—and may even deter them.

Marketing 52

Marketing Online Ordering Fast Casual Small Business 52

Modern Restaurant Management

DECEMBER 18, 2019

According to Tripleseat customers throughout the country, there has been an increase in guests requesting a variety of plant-based or meatless fixings this year, with many new plant-based options being offered. . "Restaurants 73 percent believe they can get protein from other food sources. " Mainstream Plant Based. “Mrs.

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Seasonal Menu Fast Casual Consumer Goods 2020 136

EATER

JULY 8, 2020

As executive director of Harlem Grown , a nonprofit that serves youth through mentoring and teaching about urban farming, sustainability, and nutrition, Hillery wanted to provide the neediest children in the community with a way to access fresh food during the pandemic. “So, Hillery said this is how families end up on the fast food track.

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Food Social Media Fast Casual Back of House 109

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like.

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Mobile Ordering Front of House Fast Casual Customer Service 215