Customer Experience Innovation Sourcing 
Modern Restaurant Management
MARCH 28, 2025
This generation prioritizes social responsibility over traditional brand loyalty and gravitates toward integrity, sustainability, and values-driven experiences. Below are five key approaches we at Groucho’s Deli have successfully implemented to attract and retain Gen Z customers.
Modern Restaurant Management
MAY 13, 2025
Trend-driven yet deeply value-conscious, they want personalized nutrition, ethical sourcing, and innovative packaging. They bias toward foods that are sustainable and locally sourced. They appreciate brands that engage with them online and offer seamless digital experiences – both online and in-store.
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Modern Restaurant Management
DECEMBER 17, 2024
Growing Momentum for Plant-Based and Local Sourcing The movement towards plant-based foods and locally sourced ingredients will continue to gain momentum in 2025, reducing overall food waste through better inventory management and demand forecasting. At the same time, technology is poised to play an even bigger role in the coming year.
Modern Restaurant Management
DECEMBER 23, 2024
As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. As we navigate these changes, one theme stands out: innovation.
Modern Restaurant Management
MARCH 11, 2025
"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." How Do You Stack Up?
Modern Restaurant Management
DECEMBER 8, 2021
Last year completely upended how customers ate: Quick Service Restaurants (QSRs) heavily relied on drive-thrus for business. Restaurants need to view, analyze, predict and act based on real-time context securing positive customer experiences. Joe Erlinger, head of McDonald’s U.S.
Modern Restaurant Management
MARCH 11, 2025
Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. The pandemic made speed, accuracy, and seamless ordering non-negotiable.
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