article thumbnail

Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

The restaurant experience was once solely comprised of human-to-human, in-person experiences. In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations.

article thumbnail

The AI Revolution in Restaurants: Transforming Operations and Customer Experience

Restaurant Business

A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. This transformation is not just about automation; it's about creating smarter, more efficient, and more personalized dining experiences.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to deep clean coffee shop equipment

Perfect Daily Grind

The cleanliness of a coffee shop makes a huge first impression on customers. While cleanliness shapes a cafe’s reputation from a customer’s perspective, the unseen practices behind the bar have far broader implications for equipment longevity , coffee quality, and customer and staff health.

Equipment 140
article thumbnail

‘AI Has the Potential to Truly Become the Brain of the Restaurant.’

Modern Restaurant Management

"Leveraging AI to create personalized experiences and deeper connections with consumers can be an effective strategy. Customer experience is the most common use case. Why are customer experience-related AI investments leading the way? We anticipate the same for the restaurant industry and AI.

article thumbnail

Who’s Your Customer? How Understanding Your Customer Improves Brand Experience and Loyalty

Speaker: Hope Neiman, Chief Marketing Officer of Tillster

However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms. With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers.

article thumbnail

Five Ways to Use POS Data to Forecast Holiday Demand for Your Restaurant

Modern Restaurant Management

It’s the perfect season for experimenting with new menu items that align with previous seasonal trends. Delve into previous POS data to see which dishes your customers were steering towards during the lead up to Christmas.

POS 418
article thumbnail

2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

With so many people leaving the industry, restaurants stepped up—raising wages, creating new opportunities, and doubling down on the employee experience. Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage.

2025 419