Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace. Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience.

Loyalty Program 181

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 181

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

JANUARY 4, 2023

Despite inflation taking its toll, many people are continuing to prioritize and enjoy the convenience of takeaway and food delivery with recent Deliverect data revealing that more people are purchasing delivery orders today than they were before the recent increase in the cost of living. Quality, Convenient Deliveries Influence Choice.

Social Media 197

Social Media Delivery Consumer Goods Customer Experience 197

Modern Restaurant Management

NOVEMBER 15, 2023

It only exists online; customers can order food through a delivery app. Here are some simple tips on how to market a virtual restaurant: Create a Strong Brand Your restaurant's brand sets it apart from the competition and creates expectations for your customers. Your target audience: Who are your ideal customers?

Marketing 197

Marketing SEO Social Media Mobile Ordering 197

Modern Restaurant Management

FEBRUARY 7, 2024

According to a National Restaurant Association Show presentation, Gen Z consumers care more about authenticity, convenience and aesthetics than price value. Going deeper, we also see differences in behavior within the generation as the older Gen Z wants convenience, and the younger cohort wants good vibes and social and fun experiences.

Social Media 197

Social Media Customer Experience Influencer Dine-in 197

Modern Restaurant Management

DECEMBER 16, 2022

Since 2020, however, consumers have grown used to contactless options such as curbside pickup as a convenient choice, even as restaurants reopened their doors. Of course, in an industry that thrives off convenience, it is not surprising that curbside pickup is staying put. Why Curbside Isn’t Going Anywhere.

Customer Service 225

Customer Service Customer Experience Consumer Goods Food Safety 225

7 Shifts

APRIL 15, 2020

Find a dedicated pickup spot If you don’t have drive thru, it’s definitely difficult to serve the customers outside the restaurant. Try to find a dedicated place for customers where they can park safely and pick-up the food. Search for a location that provides the convenience of customers being able to stay in their car if possible.

Online Ordering 362

Online Ordering Email Marketing Social Media Food Order 362

Modern Restaurant Management

FEBRUARY 28, 2024

A well-designed QSR that emphasizes workflow optimization and smart customer flow is poised to stay ahead in a market that surpassed $382 million in 2022, up from the previous year's total of $322.05 In addition, artificial intelligence is enhancing customer experiences in several key areas.

Fast Casual 117

Fast Casual Fine Dining Customer Service Casual 117

Modern Restaurant Management

APRIL 17, 2024

“At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Open communication with customers is valuable in gaining insights before rolling out price changes.

Pricing 197

Pricing Loyalty Program Customer Experience Consumer Goods 197

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. And why not? through ghost-kitchen operator ChefSuite. Why the immense rise?

Fast Casual 189

Fast Casual Customer Service Sustainability Customer Experience 189

Culinary Cues

FEBRUARY 2, 2024

I see it through the eyes of the operator, the chef, the cook, server, and customer – it is a virus that continues to spread and grow exponentially.

Training 351

Training Uniforms Leadership Customer Service 351

Modern Restaurant Management

MAY 17, 2023

Create a Strong Online Presence While platforms like Instagram and TikTok can generate buzz for a restaurant, many Gen Z customers are still looking to traditional platforms like Yelp and Google Maps when choosing a restaurant to visit; therefore, marketing strategies should focus on creating a strong online presence for the overall brand.

Loyalty Program 189

Loyalty Program Mobile Ordering Social Media Customer Experience 189

Modern Restaurant Management

FEBRUARY 27, 2024

“Now, they include online booking information, online ordering, reviews and Q&As to provide customers with a richer experience. Consumers have become accustomed to having these conveniences right at their fingertips. As the survey suggests, inaccuracies can significantly impact customer trust and loyalty.

Online Ordering 188

Online Ordering Consumer Goods Customer Service Customer Experience 188

Modern Restaurant Management

AUGUST 10, 2022

While increasing grocery costs could lead some consumers to eat out instead , it’s clear that restaurants need to do more to justify higher prices and improve the customer experience. Delivering Convenience. Restaurants should now tap into the same spirit of creativity and convenience to keep engaging their customers.

Customer Experience 188

Customer Experience Online Ordering Customer Service Mobile Ordering 188

Modern Restaurant Management

OCTOBER 27, 2022

Luckily, QSRs have no shortage of technologies at their disposal to help them achieve the sort of customer personalization that drives profits. Here are some examples of how connectivity technologies are helping QSR brands, like Dunkin’, connect with customers and redefine the dining experience. Enabling Flexible Ordering.

Mobile Ordering 197

Mobile Ordering Online Ordering Front of House Fine Dining 197

Modern Restaurant Management

APRIL 10, 2024

While factors such as convenience impact that decision, the experience of dining out is important. Customers want brands to deliver personalized messages , and BofA Global Research indicates that loyalty programs that encourage customers to engage with the brand can increase short-term spending.

2024 196

2024 2023 Loyalty Program Point of Sale 196

Modern Restaurant Management

JUNE 30, 2021

It quickly became obvious that the brands best able to respond to the challenges posed by COVID restrictions and customer behavior changes were those with a strong digital foundation. With the collection of more customer data comes the opportunity to retool customer engagement marketing. Data-Driven Personalization.

Loyalty Program 203

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 203

Modern Restaurant Management

JUNE 19, 2023

People are eager to resume their travel journeys and fill up their social calendars, which has allowed QSRs to tap into the demand for quick and convenient food options by expanding their presence in these places. Here are a few other elements that our team thinks about to further position the concept for non-traditional growth.

Mobile Ordering 188

Mobile Ordering Sports Travel Customer Experience 188

Modern Restaurant Management

APRIL 15, 2024

One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. However, it can sometimes take time to get customers to respond to surveys they're given. Customers can be lost to boredom or quit halfway if a survey is too long.

Management 196

Management Management Loyalty Program Social Media 196

Modern Restaurant Management

JANUARY 21, 2022

By far one of the biggest shifts in foodservice since the pandemic has to be convenience. Customer expectations have shifted back from dining inside of a restaurant to having the ability to take that restaurant experience home with them through quick and convenient avenues such as take-out and drive thru’s.

Food Supply 173

Food Supply Customer Experience Dine-in Customer Service 173

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? In addition to deploying technology to address these shifting customer habits, arguably one of the biggest hurdles restaurant operators face is vendor fatigue.

Loyalty Program 225

Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

Modern Restaurant Management

MAY 15, 2023

Consumers crave convenience. Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. Most customers seek a personal, thoughtful experience in restaurants and will give their contact information for tailored, individualized service.

Customer Experience 197

Customer Experience Delivery Loyalty Program Mobile Ordering 197

Modern Restaurant Management

JULY 5, 2023

In today’s highly competitive landscape, marketing departments are focused on getting a 360-degree view of the customer in order to personalize their experiences and maximize customer lifetime value. Simultaneously, the industry is coping with cost pressures and demanding streamlined tech solutions that consolidate operations.

Hospitality 179

Hospitality Customer Experience Loyalty Program Customer Service 179

Modern Restaurant Management

FEBRUARY 29, 2024

Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. Chick-fil-A and Starbucks launched apps that make their consumers’ journeys more convenient, efficient, and enjoyable. Improve the customer experience. Maximize compliance.

Food Safety 195

Food Safety Kitchen Safety Audits Food Supply 195

Modern Restaurant Management

OCTOBER 18, 2022

Are you looking for new ways to attract key audiences, including customers, prospects, employees, and investors? No longer will they quickly fill their tanks at gas stations and convenience stores. Historically, consumers had very few choices when it came to filling up their cars: gas stations or convenience stores.

Audits 189

Audits 2040 Food Safety Consumer Goods 189

Modern Restaurant Management

OCTOBER 24, 2023

While restaurants might have expected to see a bigger shift back to in-person transactions as a result of customers looking to cut costs, there simply hasn’t been a dramatic change in behavior. The delivery experience is a new and evolving part of the customer journey, one that restaurant brands need to better understand.

Ordering 197

Ordering Online Ordering Loyalty Program Customer Experience 197

Modern Restaurant Management

NOVEMBER 14, 2023

In the competitive restaurant and bar industry, customer feedback is vital for success. Text message surveys offer a convenient and real-time method to gather this valuable input, and in this guide, we'll explore their importance and implementation for improved operations.

Bar 189

Bar Tip Distribution Customer Experience Customer Service 189

Modern Restaurant Management

OCTOBER 11, 2022

Before refining their digital strategy, Blaze Pizza used a one-size fits all marketing approach, sending frequent emails to the entirety of their customer database. It allows customers to vote for their favorite ingredients through ordering via Blaze’s digital build-your-own virtual pizza builder.

Social Media 217

Social Media Email Marketing Customer Experience Communication 217

Modern Restaurant Management

DECEMBER 26, 2023

These adaptations were driven by evolving consumer preferences for convenience and safety. Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences.

Dietary Restrictions 123

Dietary Restrictions 2024 Food Safety Food Supply 123

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

JANUARY 26, 2024

When the lights go out, equipment stops running, chefs can’t cook and customers can’t dine. The most convenient standby generators connect to the restaurant’s natural gas utility line, but other types can be fueled by liquid propane or diesel. Quite simply, when restaurants lose electricity, revenues stop.

Equipment 196

Equipment Sourcing Outdoor Waste 196

Modern Restaurant Management

FEBRUARY 1, 2024

The restaurant sector is at an equilibrium in an era when convenience is key and customer preferences are continuously changing. Recognizing the different customer choices driving the growth of food delivery is one critical insight. The Tech Frontier The importance of technology in meal delivery goes beyond order processing.

Delivery 100

Delivery Food Food Supply Customer Service 100

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. Several solutions have popped up over the past year that allows you to customize menu templates and share them online in minutes. How Can You Enhance Your Contactless Dining?

Mobile Ordering 227

Mobile Ordering Online Ordering Consumer Goods Customer Experience 227

Modern Restaurant Management

JANUARY 10, 2023

To order via “sweetlane,” customers place their order through the sweetgreen website or app, and choose “sweetlane” as their desired retrieval method under “Select a Pickup Location.” ” When their order is ready, guests can drive through the “sweetlane” to pick up their meal.

Website Management 179

Website Management Customer Experience Food Order Online Ordering 179

Modern Restaurant Management

JULY 20, 2023

As such, brands must consider how they roll AI out to their customers and prospects. The findings revealed mixed customer sentiment toward AI usage in drive-thrus. Not surprisingly, what one customer considers convenience makes another feel uncomfortable. Intouch Insight recently surveyed 1,100-plus U.S.

Mobile Ordering 129

Mobile Ordering Technology Customer Service Customer Experience 129

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. Customers expect quick, seamless service and personalized experiences. Meanwhile, restaurants must effectively manage inventory, staff, and customer data.

Operations 189

Operations Front of House Customer Service Kitchen Safety 189

Modern Restaurant Management

DECEMBER 4, 2023

Not much sours a customer’s perception of a restaurant as fast as unwieldy lines and long waits. As a result, the potential customer who just walked in also knows what to expect, automatically putting them at ease. This effort transforms previously wasted downtime into productive interactions with your brand.

Customer Experience 202

Customer Experience Customer Service Technology Communication 202