Modern Restaurant Management

NOVEMBER 19, 2020

In fact, as digital platforms have become more prominent during the pandemic for ordering takeout and delivery, restaurants can use the time their customers spend on their smart phones to their advantage. It is no secret that marketing is a way for restaurants to keep up with loyal customers and engage with new ones.

Online Ordering 539

Online Ordering Social Media Coupons Advertising 539

Modern Restaurant Management

MAY 26, 2020

In response to these changes, many restaurants will be serving in-person diners at a limited capacity, while maintaining an accelerated demand for food deliveries. In addition to optimizing your menu, consumer demand for efficient services including delivery will also play a role in profitability.

Social Media 519

Social Media Coupons Customer Service Customer Experience 519

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Ordering 493

Ordering Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

APRIL 20, 2021

Increasing efficiency – Using optimization tools, restaurants are able to see the average time from order placed to delivery. This data can also be used to share accurate delivery or order completion ETAs with customers, down to the exact status of the preparation and the drivers’ locations.

Customer Experience 539

Customer Experience Customer Service Online Ordering Food Order 539

Modern Restaurant Management

APRIL 1, 2024

Delivery services are another area where families are leading the charge. An impressive 64 percent of family respondents order delivery at least once a week, with 26 percent utilizing this convenience three times a week or more. Remember to leverage your digital platform to foster brand loyalty and repeat business, too.

Catering 486

Catering Fast Casual 2024 Customer Service 486

Modern Restaurant Management

MARCH 23, 2020

With each delivery and/or pickup order it’s a good idea to include a coupon or gift card that can be used in the future only during a dine-in visit. This idea can be applied to dine-in, pickup, and delivery orders. If feasible, you can offer customers the option of placing bulk pickup and/ or delivery orders.

Marketing 507

Marketing Back of House Employee Relations Social Media 507

Modern Restaurant Management

OCTOBER 12, 2022

Programs that enable data capture, incentivize direct ordering in the wake of third party delivery (saving countless dollars in commission fees), and drive engagement have the ability to create compelling enticements without relying heavily on expensive discounts. Starbucks Rewards members made up 53 percent of U.S. million members to 27.4

Loyalty Program 471

Loyalty Program Merchandise Mobile Ordering Coupons 471

Modern Restaurant Management

FEBRUARY 12, 2020

DoorDash, Grubhub and Uber Eats are among the most popular third-party ordering (“TPO”) platform services on the market, which tout online ordering and delivery solutions to restaurant owners across the country. With some TPO services, restaurants only pay a pre-set delivery amount once an order is placed.

Ordering 454

Ordering Online Ordering Customer Service Customer Experience 454

Modern Restaurant Management

MARCH 8, 2021

Consider exclusive updates such as new merchandise and secret or upcoming menu items or VIP rewards such as targeted promotions or coupons. Messages can include an additional incentive, like a coupon to make the offer even more enticing.

Loyalty Program 493

Loyalty Program Coupons Email Marketing Merchandise 493

Modern Restaurant Management

MAY 5, 2021

The study also uncovers consumers’ QSR competitive positioning, brand preferences, delivery trends, and use of new technology. The Appeal of Coupons and Discounts. Vericast offered for proprietary survey findings related to consumer sentiment around the use of coupons and discounts. Based on responses from 1,000 U.S.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

JULY 16, 2024

Examples include wishing members a happy anniversary with a buy-one-get one (BOGO) deal, welcoming members back from vacation with a coupon for their favorite pick-me-up beverage, or thanking members who reach annual spend tiers by donating in their name to a local cause. This model works best when delivery costs feel prohibitive in some way.

Innovation 492

Innovation Loyalty Program Email Marketing Customer Experience 492

Modern Restaurant Management

JANUARY 12, 2022

While promotions and free benefits are a major draw for customers, loyalty programs go way beyond a 10-percent off coupon on your birthday. Expanding delivery methods. One step further, what do loyalty programs provide for customers – outside of the obvious perks?

Loyalty Program 544

Loyalty Program Customer Experience Social Media Online Ordering 544

Modern Restaurant Management

JANUARY 6, 2022

As the public has gotten used to the prevalence of curbside pickup and delivery, restaurants who do not offer online ordering may find they are struggling more to generate business. Experts say that the trend of ordering food for delivery is here to stay: 49.4 When customers order for delivery, they spend an average of $32 per order.

2022 493

2022 Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

MAY 17, 2023

These platforms allow restaurants to reach a wider audience and offer delivery services without having to invest in their own costly delivery infrastructure. Loyalty rewards don’t have to include discounts and coupons anymore.

Loyalty Program 474

Loyalty Program Mobile Ordering Social Media Online Ordering 474

7 Shifts

OCTOBER 22, 2024

Whichever event you choose, make sure to offer samples, hand out coupons, and engage with attendees to create a memorable experience. Distribute flyers or coupons Distributing flyers or coupons to local homes and businesses is a traditional yet effective restaurant marketing strategy to raise awareness and drive foot traffic.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Modern Restaurant Management

JUNE 17, 2024

On average, Gen Z diners say they'd only wait up to 33 minutes for a delivery order. We also found that Gen Z is ordering takeout/delivery far more frequently, with 69 percent of Gen Z diners saying they order takeout or delivery weekly or more often – well above the U.S. average of 39 percent across all age groups.

Operations 473

Operations Loyalty Program Mobile Ordering Consumer Goods 473

Modern Restaurant Management

MARCH 5, 2020

To help you capitalize on the day, Coupon Chief put together an infographic with fun promotional ideas restaurants can use to attract customers on St. On March 17 this year, millions of Americans will flock to restaurants across the country to celebrate St. Patty’s Day with their friends. Patrick’s Day.

Coupons 500

Coupons Specials Delivery Bar 500

Modern Restaurant Management

DECEMBER 1, 2021

Not all restaurants have seen a dip in sales as a result—Chipotle, for example, reported a surge in sales in spite of the fact that the chain has raised regular menu prices twice and delivery prices three times since August 2020.

Loyalty Program 531

Loyalty Program Pricing Menu Mobile Ordering 531

Modern Restaurant Management

NOVEMBER 16, 2021

For example, the cloud-AI combo provides information about a particular diner’s preferences, enabling you to suggest items based on historical information or offer customized coupons. It also allows you to see you’re about to sell out of a popular dish so you can quickly change up the menu.

Customer Experience 508

Customer Experience Operations Loyalty Program Front of House 508

Modern Restaurant Management

JULY 21, 2020

Having already adjusted to the rise of takeout and delivery, now restaurants are figuring out how to reopen for dine-in service while navigating social distancing and other health guidelines. It’s a new world for restaurant owners and managers.

Marketing 520

Marketing Food Safety Mobile Ordering Communication 520

Modern Restaurant Management

JANUARY 6, 2023

The bowl will be available to order exclusively through the brand’s website or sweetgreen app for delivery and pick-up during Green January. Special Offers (no coupons necessary). Special Offers (available with coupons on White Castle’s social media and/or website). Under $2 Craves. The Big Game. $4 20 – 23.

2023 369

2023 Menu Mobile Ordering Coupons 369

Modern Restaurant Management

MARCH 3, 2020

A customer had sued Subway based on text messages he received through a T-Mobile coupon promotion, in which T-Mobile sent subscribers a weekly coupon or discount for “T-Mobile Tuesday.” Currently, restaurants may be added to delivery apps without their permission.

2020 305

2020 Restaurant Law Employee Relations Mobile Ordering 305

Modern Restaurant Management

MAY 8, 2020

Marketing messaging must shift to encouraging already loyal customers to come out for contactless access to food, drive-through speediness or free delivery charges. Deal or No Deal : The coupon, the freebie, the buy one/get one. Consumers have long gravitated toward incentives to choose a brand and restaurants are no exception.

Marketing 442

Marketing Franchise Franchising Social Media 442

Modern Restaurant Management

AUGUST 17, 2020

Americans preferred to pick-up their food (38 percent US vs. 22 percent UK), while the UK preferred home-delivery (57 percent UK vs. 33 percent US). Restaurants vs. delivery services. Despite the popularity of third-party delivery apps, many consumers prefer to interact directly with the restaurant itself. percent and 11.3

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Focus POS

APRIL 16, 2020

Though your regular in-house dining may be closed down, you can leverage pickup and delivery services to stay in business while ensuring the safety of employees and customers alike. . Set up Designated Pickup and Delivery Space. This can also streamline your pickup and delivery operations. . Download our FocusON brochure.

Delivery 160

Delivery Front of House Mobile Ordering Download 160

7 Shifts

DECEMBER 11, 2019

Example: Quizno’s In 2009, Quizno’s decided to go head-to-head with Subway’s “Five Dollar Footlong” special, offering coupons to patrons for a free sandwich. Unfortunately, franchisees' concerns were not heard, which caused owners to reject these coupons. The result? No chicken at hundreds of KFCs across the United Kingdom.

Franchise 435

Franchise Franchising Email Marketing Communication 435

ChowNow

NOVEMBER 11, 2020

For restaurant owners, using third-party delivery apps like DoorDash, UberEats, Grubhub, and Postmates can seem like a necessary evil. Even those with their own restaurant ordering system may list their restaurant on one or more delivery apps to tap into large user bases and strong brand recognition. An added bonus?

Ordering 345

Ordering Loyalty Program Online Ordering Mobile Ordering 345

Modern Restaurant Management

APRIL 15, 2020

Free delivery – Free delivery was cited by nearly half of all survey respondents as something stores and restaurants can do to earn their business during COVID-19. This indicates that free delivery is quickly becoming an expectation or at least a defining reason for choosing one brand over another. Gift Card Sales Boom.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

APRIL 22, 2024

When leveraging ATO and accounts with stolen payment methods, fraudsters can either sell the entire account or use the stolen payment methods to sell goods at a “discounted” price to unsuspecting consumers, particularly those that frequent groups focused on couponing, frugal living, etc.

Food 508

Food Loyalty Program Consumer Goods Customer Experience 508

Modern Restaurant Management

FEBRUARY 5, 2024

However, the best available coupon and fastest delivery time tied in second place. Offering special Big Game Day and National Pizza Day coupons that highlight speedy delivery and quality ahead of time can help restaurant owners maximize orders. Normally, 42 percent of diners expect their pizza to arrive within 30 minutes.

2024 492

2024 Loyalty Program Food Order 2030 492

ChowNow

FEBRUARY 12, 2021

That includes your contact information, business hours, business story, photos, links to your website, and your takeout and delivery options. Post your restaurant’s latest updates, including changing safety measures, reopening or closing, expanding your dine-in options, and new takeout and delivery options.

Email Marketing 370

Email Marketing Online Ordering Social Media Customer Service 370

ChowNow

SEPTEMBER 16, 2020

Marketing your restaurant is critical for reaching new customers, promoting takeout and delivery sales, and now, in certain parts of the country, in welcoming patrons back for dine-in. To appeal to the widest group of people, try offering the following: Online ordering for takeout and delivery. Curbside pickup.

Social Media 370

Social Media Online Ordering Mobile Ordering Download 370

Modern Restaurant Management

APRIL 2, 2020

Rally for Restaurants is a grassroots movement built to support local restaurants and stimulate cash flow by encouraging consumers to order takeout and delivery so the foodservice community can count on the income to keep their businesses running. Toast’s public directory of participating restaurants across the U.S. restaurants.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

7 Shifts

DECEMBER 8, 2020

Think New Years’ Eve Champagne and bites delivery, A Fresh Start package or juices or healthy dishes, A Super Bowl package of beers, wings, and snacks, or a Date Night package. Delivery combos are the new Prixe Fixe—so have your staff help and get creative with your offerings! Combine a gift card with a shift coupon or a supplier gift.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Modern Restaurant Management

AUGUST 2, 2021

Affluent shoppers get excited by coupons, too: 79 percent said they use coupons when planning their shopping and the same percentage said it’s exciting to discover a discount on a product they were already planning to buy. Over half (52 percent) of consumers said a sale will drive an impulse purchase.

2021 450

2021 Point of Sale Equipment 2019 450

Modern Restaurant Management

JUNE 14, 2023

“Most loyalty programs are largely transactional, and many brands still heavily rely on discounts and coupons to drive sales. As the National Restaurant Association reported in March 2021, 58 percent of adults reported using restaurant delivery services once a month, up from 26 percent percent pre-pandemic.

Loyalty Program 449

Loyalty Program Point of Sale Customer Experience Email Marketing 449

Modern Restaurant Management

DECEMBER 14, 2021

Third-party delivery : Restaurants can generate cash flow but not profit; they’ll have to figure out how to make money using these services. Through efforts like digital coupons, personalization, brand-specific UI and much more, restaurants can provide customers with experiences targeted towards their changing needs.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474