7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Try 7shifts for free.

Operations 353

Operations Management Management Mobile Ordering 353

Modern Restaurant Management

DECEMBER 20, 2023

As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence. . Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Here are some of their insights. Click here for the first part.

2023 192

2023 Loyalty Program Mobile Ordering Consumer Goods 192

Cheetah

MAY 14, 2021

In the background of the coronavirus pandemic, the cries of restaurants over the way 3rd-party delivery apps are oppressing them finally reached San Francisco decision-makers. In April last year, Mayor London Breed announced a 15% cap on food delivery service fees. Reading Time: 6 minutes. Here’s our take on the issue. .

Delivery 125

Delivery Food Safety Point of Sale Customer Service 125

Culinary Cues

DECEMBER 20, 2021

This casualty has been in the making for some time but adding point of origin supply chain issues has made the loss even more significant. We are witnessing the death of service to those who service the end consumer. If any part of this service formula is broken, then the chef’s hands are tied.

Point of Sale 411

Point of Sale Food Supply Supplies Small Business 411

Modern Restaurant Management

DECEMBER 6, 2022

The rising cost of goods and services has given some consumers pause over how much gratuity they are willing to leave at restaurants. With inflation continuing to reach near 40-year highs, tipping for takeout and delivery dropped to 14.5 The Consumer Price Index for September shows an 8.5  Today in the U.S.,

Back of House 185

Back of House Customer Experience Point of Sale Consumer Goods 185

Modern Restaurant Management

JUNE 16, 2022

On top of that, nearly half of all restaurants offered delivery services during the pandemic. On top of that, nearly half of all restaurants offered delivery services during the pandemic. In March 2022 alone, sales for meal delivery services increased six percent year over year, collectively, with 51 percent of U.S.

Online Ordering 183

Online Ordering Point of Sale Management Management 183

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Set the Bar. Stay Connected. Strengthen Customer Retention.

Mobile Ordering 184

Mobile Ordering Front of House Back of House Consumer Goods 184

Culinary Cues

FEBRUARY 22, 2021

During the pandemic – those operators who have been able to convert their operations to take out, curb side, or delivery using third party providers like GrubHub and Uber Eats have hit the nail on the head. I know what you are thinking – WHAT!!!! Restaurants cannot wait that long, no way, no how – this is the end of the world, as we know it.

2022 375

2022 Food Truck Merchandise Point of Sale 375

Goliath Consulting

JANUARY 6, 2022

The demand for food delivery services increased when COVID-19 emerged. These third-party delivery services provide independent delivery personnel to deliver food to customers through their apps with a delivery fee and tip for the delivery driver. The positive side of third-party delivery services.

Delivery 78

Delivery Food Customer Service Online Ordering 78

BNG Point of Sale

SEPTEMBER 8, 2021

How To Increase Food Delivery Sales . Food and restaurant delivery sales are of critical importance now in the restaurant business industry. In the restaurant industry, the rise of internet-based food ordering and delivery platforms has changed the way traditional restaurants operate completely. .

Delivery 52

Delivery Point of Sale Food Online Ordering 52

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. While what consumers eat won’t change, post-COVID-19, how they will get it will. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Besides, consumers are already thinking digital first.

Technology 199

Technology Loyalty Program Front of House Online Ordering 199

Modern Restaurant Management

MARCH 11, 2022

The increased cost of goods due to supply chain issues and economic inflation is causing brands to look for other ways to increase margins. In addition to cost savings, there is plentiful evidence that consumers prefer online ordering and will select dining brands based on the ease of that experience. Appeal to Mobile Gamers.

2022 204

2022 Marketing Fast Casual Mobile Ordering 204

Modern Restaurant Management

MAY 17, 2023

As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Born between 1997 and 2012, Generation Z is a demographic known for being tech-savvy and socially conscious.

Loyalty Program 186

Loyalty Program Mobile Ordering Social Media Customer Experience 186

Modern Restaurant Management

DECEMBER 20, 2021

The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior. With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. So what makes a good contactless menu? A good mobile experience.

Mobile Ordering 225

Mobile Ordering Online Ordering Consumer Goods Customer Experience 225

Restaurant Engine

JUNE 23, 2021

The pandemic presented an opportunity for restaurant delivery services. Did you know that more than 60% of consumers in the United States say they order food for delivery once a week? For most of your restaurant customers, delivery is an expected service. Yet, offering delivery can be expensive for restaurants.

Delivery 80

Delivery Online Ordering Loyalty Program Customer Service 80

Modern Restaurant Management

NOVEMBER 13, 2023

As point-of-sale (POS) platforms exit the startup stage and developers begin looking for ways to generate increased revenue, many are turning toward processing fees for using their software. Meanwhile, restaurant owners and operators grapple with an influx of customer confusion, loss of trust in their business and missed sales.

Point of Sale 120

Point of Sale POS Back of House Customer Service 120

Modern Restaurant Management

DECEMBER 7, 2022

The National Restaurant Association’s 2021 State of the Industry report showed only 83% of Gen Z consumers wanted to return to restaurants. Make it a point of differentiation for your brand in this highly competitive environment by continuing to-go liquor sales while the option is still available in your jurisdiction.

Mobile Ordering 199

Mobile Ordering Social Media Online Ordering Point of Sale 199

7 Shifts

AUGUST 6, 2021

When successful, they keep a restaurant in the black - but they require time, dedication, and a good bit of math to get right. Restaurant Sales Forecasting Method & Techniques. In a restaurant, forecasting is using data to predict how much the business can expect in sales in a given time period. Table of Contents.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

7 Shifts

FEBRUARY 18, 2021

Recommended Reading: Surprising Ways that Tech Can Help Evolve Your Restaurant How 7shifts enables that success with its platform PJ: “We always have been in terms of working with and plugging in with the best providers on either side of us, in terms of point of sale, payroll and online ordering, back of house.

Technology 370

Technology Back of House Consumer Goods Online Ordering 370

Culinary Cues

DECEMBER 17, 2020

There are short-term band aid solutions such as takeout, delivery, or even conversion into retail markets where wine inventories and local necessities take over space once occupied by diners, but they are not a replacement for a steady turn of tables. None, however, are as devastatingly out of the operators control as this pandemic.

Uniforms 470

Uniforms Cash Management Brewery Consumer Goods 470

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Since morning meal visits are habitual, recovery for this daypart will depend on consumers returning to workplaces and schools. Falling outlets, rising sales.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Apicbase

FEBRUARY 6, 2023

Everyday more and more people are using their phones and other devices to order food for delivery or pick-up. Delivery-only kitchens have to be hyper-efficient and super-agile. This post outlines the different types of cloud kitchen management software you need to knock your delivery-only restaurant out of the park.

Delivery 52

Delivery Management Management Online Ordering 52

Deliverect

DECEMBER 27, 2020

Consumers wanted - and today crave - a convenient way to access goods and services from the comfort of their home. Consumers wanted - and today crave - a convenient way to access goods and services from the comfort of their home. And in today’s digital-first world, consumers want to order from anywhere, at any time.

Online Ordering 120

Online Ordering Ordering Point of Sale Mobile Ordering 120

Modern Restaurant Management

FEBRUARY 1, 2022

Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic. Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic.

2022 201

2022 2030 Food Supply Recruiting 201

Modern Restaurant Management

AUGUST 25, 2020

In this article, we discuss how restaurant design is changing as a result of the COVID-19 pandemic and highlight how we must rethink the consumer-facing footprint to make the restaurant experience more sustainable and bolster consumer confidence. Good mechanical design starts with ventilation, filtration and proper airflow relation.

Design 209

Design Guest Recovery Consumer Goods Fine Dining 209

Restaurant365

NOVEMBER 6, 2020

” You rapidly shifted operations and resources between different order modes, most likely approaching dine-in, delivery, takeout, or drive-thru differently. Your restaurant may have expanded takeout, online food delivery, or curbside pickup to increase your sales and adapt to the new reality. Restaurants were forced to.

Dine-in 113

Dine-in Delivery Ordering Point of Sale 113

Chowly

APRIL 21, 2023

You look at the clock and realize it’s dinnertime so you whip out your phone to place an order for delivery. Within seconds you feel overwhelmed and confused by their third party delivery menu. According to reports , digital menus with professional grade imagery can increase sales by up to 65%.

Delivery 52

Delivery Point of Sale Customer Service Customer Experience 52

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. The report is an authoritative look at the industry and its opportunities based on a range of national surveys of restaurant owners, operators, chefs, and consumers. million by the end of 2023.

2023 199

2023 2022 Consumer Goods Point of Sale 199

Modern Restaurant Management

NOVEMBER 19, 2019

This edition of MRM News Bites features Aramark, Starbucks, KFC and FRCH NELSON, OpenTable and Capital One, Toast, MOD Pizza, Coolgreens, Virtual Kitchen, Punchh, The OC Restaurant Association, NCR Corporation and Shake Shack. The Best Chefs in the U.S. Aramark is hosting an intense culinary competition to determine its best U.S.-based based chefs.

Delivery 107

Delivery Reservations Customer Experience Retail 107

Lavu

JANUARY 21, 2020

A Look into the Growth of Online Ordering and Food Delivery. In fact, the growth rate for online food ordering and restaurant delivery has been over 20% over the last five years. Although the estimates differ across locations, online food delivery rates are expected to grow to more than $220 billion by 2025.

Online Ordering 104

Online Ordering Food Order Delivery Ordering 104

Perfect Daily Grind

MARCH 20, 2023

Between 2014 and 2021, global ecommerce sales grew by over 269%. To learn more about the rise of ecommerce in coffee, I spoke with Jolene Zehnder, Director of Sales and Operations at Mercon Specialty , Craig Russell, Managing Director and President of Mercon Specialty, and CEO of Bean Box , Matthew Berk.

Point of Sale 141

Point of Sale Consumer Goods Online Ordering Customer Service 141

Modern Restaurant Management

DECEMBER 21, 2022

Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk. Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk.

2023 166

2023 Loyalty Program Fast Casual Customer Experience 166

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3

2020 173

2020 Fast Casual Point of Sale Online Ordering 173

7 Shifts

APRIL 3, 2020

By now, many states and provinces have either mandated reductions in seating or the closure of dining areas, with most restaurants turning to takeout and delivery. Comparing 7shifts’ internal data of 10,000+ restaurants, restaurants are seeing an average weekly decrease in sales of 50% across the board in North America.

BOH 368

BOH POS Influencer Point of Sale 368

Modern Restaurant Management

MARCH 8, 2024

Caught me on a good day…On average, guests tend to be the stingiest when tipping on Sundays and the most generous on Thursdays. In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Total tips averaged 18.9 percent.

Catering 98

Catering 2024 2023 Guest Recovery 98

Modern Restaurant Management

APRIL 14, 2022

While distinct differences exist, here are some key best practices both can leverage to address growing consumer demands. Retailers have always guided customers to products, and navigation is fundamental to good store design. In line at Dunkin’, you can pick up mugs, keychains and shirts along with a French cruller and coffee.

Retail 185

Retail Customer Experience Online Ordering Point of Sale 185

Modern Restaurant Management

AUGUST 19, 2020

Restaurants have been quick to adapt to the changing COVID-19 environment by implementing systems that offer curbside pickup and delivery while aggressively marketing their local takeout and outdoor dining options. With so much uncertainty in the future, consumers want to feel more in control wherever they can.

Cash Management 227

Cash Management Point of Sale Consumer Goods Small Business 227