Modern Restaurant Management

OCTOBER 26, 2023

Modern payment solutions that provide the ultimate convenience and enable customers to order and pay how they prefer are on the rise this holiday season, empowering restaurants to deliver an improved experience without sacrificing the quality of service. remain eager to dine out. In the U.S.

Customer Experience 474

Customer Experience Mobile Ordering Loyalty Program Point of Sale 474

Modern Restaurant Management

JUNE 27, 2025

A Dilemma of “Super Size” Proportions Amid rising food prices and shifting consumer preferences, the restaurant industry is facing a dilemma of “super size” proportions. Restaurants must now navigate a razor-thin margin between maintaining customer loyalty and managing escalating costs. . "Smaller,

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

NOVEMBER 19, 2024

I often travel alone as a result of my career, and business travel is changing too: for many companies, having large numbers of employees traveling isn’t financially prudent – but being a solo diner doesn’t mean our expectations around our dining experience have changed. Just the “cover count.”

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

SEPTEMBER 23, 2020

In this edition of MRM News Bites, we feature real-time data on consumer behavior and the move to #cutoutcutlery. "We're very impressed with their quality of execution, product cadence and customer centric approach in these unprecedented times.” SpotOn Secures $60M Funding. SpotOn Transact, Inc. ” Tastewise Data.

Serving 517

Serving White Paper Food Recycling 517

Culinary Cues

MAY 12, 2025

For generations excellent meant complicated, intense, all-consuming, and sacrifice. Now, make sure that the vegetables on the sandwich are at their peak and reflective of the season: dont serve raw tomatoes outside of July and August. Make the tomato an experience. Make the sandwich your lifes work.

Fine Dining 352

Fine Dining Seasonal Menu Front of House White Paper 352

Modern Restaurant Management

JUNE 12, 2025

For many restaurant owners, delivery has become critical for profitability, especially as customer demand increases. Unfortunately, due to strain on resources, most restaurant owners no longer believe they can offer their customers a positive direct-delivery experience. Others worry about how smooth the experience will be.

Delivery 251

Delivery Customer Experience Mobile Ordering Food Order 251

Modern Restaurant Management

MAY 5, 2022

Cryptocurrency has real-world applications in the food industry, with restaurants using it to create new and exciting foods for their customers and find ways to use crypto as payments. Quiznos teamed up with digital asset provider Bakkt to allow customers to pay in Bitcoin. Enhancing customer experience. Camboflare.

Serving 472

Serving Loyalty Program Food Supply Point of Sale 472

Modern Restaurant Management

JUNE 11, 2025

Platforms such as TikTok and Instagram serve as powerful marketing tools, particularly when a single video can attract thousands of viewers. You see it in how teams are treated, how customers are greeted, and how feedback is handled. He valued the experience, the sense of belonging, and being part of something others connected with.

Marketing 251

Marketing Social Media Customer Experience Consumer Goods 251

Modern Restaurant Management

APRIL 9, 2025

But maintaining compliance is about more than reducing legal risk and the subsequent costs: it’s crucial to creating a better experience for both employees and customers. However, ensuring compliance is complex and time-consuming. AI-powered scheduling also assists in other compliance areas like food safety.

Restaurant Law 282

Restaurant Law Employee Relations Food Safety Training 282

Restaurant Business

JUNE 17, 2025

And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% 17, 2025 Facebook Twitter LinkedIn Convenience-store pizza edged out chain pizza in a survey of consumer taste preferences. And the tactics are quickly stealing customers from restaurants. And customers are responding.”

Food 275

Food Fast Casual Leadership Loyalty Program 275

EATER

OCTOBER 21, 2024

Restaurants hoping to make a positive impact on the climate face an enduring challenge: selling their ambitious goals to diners simply looking to have a good time This story was produced in partnership with Civil Eats. Climate messaging can’t work if customers are too put off to walk through the door once, let alone habitually. “I

Sustainability 326

Sustainability Sourcing Consumer Goods Seasonal Menu 326

The Rail

FEBRUARY 7, 2025

From sizzling dishes to a vibrant dining atmosphere, video content allows potential customers to experience the restaurants ambiance and imagine the sounds and aromas before the even set foot inside. You can encourage customers to share their dining experiences through videos to amplify your reach and credibility.

Serving 130

Serving Marketing Loyalty Program Social Media 130

EATER

OCTOBER 31, 2024

But in the United States, bakers are increasingly applying real craft and attention to Mexican baked goods like conchas and a variety of pan dulce. Mexican baked goods in America have long lacked the same integrity as their sweet counterparts found in their origin country. Your local bakery probably has its roots in France.

Consumer Goods 322

Consumer Goods Customer Experience Social Media Take-out 322

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

Technology 558

Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

MARCH 21, 2025

With the rising costs of goods, consumers growing more conscious of spending habits, and private equity-backed brands popping up in communities large and small, mom-and-pops are in danger of adding to the failure statistics. The benefits expand beyond labor and into customer data and efficiency. The result?

Technology 221

Technology Front of House Customer Service Back of House 221

ChowNow

FEBRUARY 5, 2025

When customers are looking for a new place to eat, one of the first steps in that journey is checking reviews. Reviews give your restaurant the credibility it needs to attract new customers on a daily basis. Collecting direct feedback from customers and sharing it with the world is pivotal to growing your business year after year.

2025 221

2025 Customer Experience Customer Service Website Management 221

Restaurant Business

JUNE 20, 2025

20, 2025 Facebook Twitter LinkedIn Consumers are finding value in casual-dining brands like Olive Garden. Photo: Shutterstock Delivery and a take-home meal deal drove a lot more customers to Olive Garden this spring. The offer allowed customers to buy an in-store meal starting at $14.99 By Joe Guszkowski on Jun.

Delivery 241

Delivery Fast Casual Leadership Point of Sale 241

EATER

NOVEMBER 15, 2024

But unlike the situation with many ghost kitchens — in which the fact that the food is coming from a ghost kitchen, or a known restaurant operating under a new virtual brand, is unclear to the consumer — Wonder is making its singular location and shared kitchen its selling point. Is Wonder good? Where will Wonder go from here?

Food 300

Food 2024 2023 Food Order 300

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior. So what makes a good contactless menu?

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Good design practices should be the industry standard but better systems and equipment must be considered. Mechanical systems should be designed to enhance the Indoor Air Quality (IAQ) of the spaces they serve.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

FEBRUARY 11, 2020

Indeed, trendy third-wave cafés are no longer the only place where consumers can find stout, fermented teas that have been aged in caves or delicate high-quality tea leaves hand-worked to exude a natural fragrance reminiscent of tuberose. More Sophisticated Consumer Palates. ” Benefitting from a Product That Customers Seek.

Fine Dining 576

Fine Dining Hotels Consumer Goods Beverage 576

Modern Restaurant Management

MARCH 11, 2025

When the pandemic shifted consumer behavior overnight, off-premise became mission-critical, and at Olo, we were grateful to support restaurants as they navigated unprecedented challenges. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

EATER

FEBRUARY 27, 2025

Photoillustration by Lille Allen; see below for full credits Every major fast-food chain, it seems, now has its own app promising deals, discounts, and a better diner experience overall. All of them promise a seamless experience to the fast-food customer. But whats the cost of convenience? He wants the path of least resistance.

Mobile Ordering 206

Mobile Ordering Loyalty Program Food Food Order 206

Modern Restaurant Management

NOVEMBER 11, 2021

Brands are looking to restaurant technology to maintain a healthy connection with their suppliers, experiment faster, and predict the performance of new concepts and service models. A critical element of effective supply chain management is the ability to track and trace goods throughout their supply chain journey — from farm to fork.

Supplies 546

Supplies Management Management Food Supply 546

Modern Restaurant Management

MAY 21, 2020

To ensure a reopening is successful, a restauranteur first needs to look at everything through the lens of whether it is safe for their staff and customers. We’ve seen a few innovative examples of businesses using existing technology to elevate their takeout practices in order to serve more customers.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

DECEMBER 2, 2024

How do you keep your customers safe–without compromising the overall dining experience? At the most basic level, a foodborne illness, often called food poisoning, is an infection or irritation of the gastrointestinal tract caused by consuming contaminated food or beverages. So, how exactly do you do that?

Food Safety 275

Food Safety Kitchen Safety Management Management 275

Modern Restaurant Management

SEPTEMBER 24, 2020

And more than 40 percent of US consumers are likely to go to the drive-through, get takeout or use delivery even when dine-in is allowed, according to Tork. Delight Your Customers. And be sure to include napkins with every order to promote good hygiene. Deliver a Great Experience. Naturally Cut Out the Waste.

Coupons 596

Coupons Social Media Online Ordering Customer Experience 596

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

ChowNow

APRIL 4, 2025

Or a mixed bag of outdated info, unanswered complaints, and a few good reviews buried in the noise? What people say about your restaurant online carries real weight, but the good news is that with a little strategy and a lot of consistency, you can influence the conversation and grow a steady base of glowing good reviews.

Management 195

Management Management Social Media Online Ordering 195

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JULY 13, 2020

Particularly as they’re learning how to best operate amidst new outbreaks to create the dining experiences patrons expect. Here are three new things consumers expect: Consumers Expect to Dine in the Way They’re Most Comfortable. However, a surge in hot spots means the dining experience will continually evolve.

Food Safety 539

Food Safety Consumer Goods Hiring Customer Service 539

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. The best solutions always put the focus on providing a fulfilling end-to-end experience for both your your customers and your staff.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

SEPTEMBER 30, 2024

Consumer demands are changing at a rapid rate. We’re seeing younger buyers investing in dining experiences that blend food, convenience, and atmosphere with their values as shoppers. Data shows that order accuracy , fueled by improving technology, received top marks from satisfied consumers.

2025 450

2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

OCTOBER 8, 2021

Many small business owners added online storefronts and delivery services to help sustain their business admidst vanishing in-store customers, but they now face a new economic threat – friendly fraud. Including a double-checked itemized list with the order or sent digitally to customers upon delivery.

Mobile Ordering 499

Mobile Ordering Online Ordering Front of House Customer Service 499

Modern Restaurant Management

MARCH 17, 2025

Everyone in the food industry is feeling the pinch of the economy with reduced consumer patronage in restaurants and even a reduction of produce consumption in the winter months. This is another area where produce buying groups have experience and will help food service operators navigate.

Food Supply 221

Food Supply Back of House Customer Service Small Business 221

Modern Restaurant Management

FEBRUARY 7, 2024

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. They research, investigate and seek out experiences – especially when it comes to restaurants.

Social Media 493

Social Media Customer Experience Influencer Dine-in 493