7 Shifts

OCTOBER 14, 2021

Communicate better. Communication is always important for a successful restaurant team , and when things get busy during the holidays, it becomes absolutely essential. 7shifts team communication tools allow managers to send one-way announcements to the entire team—and see who's read it. Here's how: 1. Announcements.

Tip Distribution 370

Tip Distribution Hiring Communication Events 370

Cheetah

SEPTEMBER 23, 2020

Restaurant reservation systems help solve one of the biggest challenges of the foodservice industry – managing the constant influx of reservations and customers. In this article, we compare 4 of the best reservation systems out there to help you make the right choice for your restaurant. Reading Time: 5 minutes.

Reservations 78

Reservations Website Management Online Ordering Mobile Ordering 78

Cheetah

SEPTEMBER 23, 2020

Restaurant reservation systems help solve one of the biggest challenges of the foodservice industry – managing the constant influx of reservations and customers. In this article, we compare 4 of the best reservation systems out there to help you make the right choice for your restaurant. Reading Time: 5 minutes.

Reservations 78

Reservations Website Management Online Ordering Mobile Ordering 78

Lavu

OCTOBER 13, 2023

Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Use technology, such as a restaurant management software, to track who chose to reserve a table, and manage waitlists effectively. This will help manage their expectations and reduce frustration.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

Mobile Ordering 197

Mobile Ordering Front of House Communication Online Ordering 197

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Reservation Processing. Kitchen operations.

Technology 196

Technology Operations Food Safety Kitchen Safety 196

MadMobile

AUGUST 30, 2022

When restaurants take reservations, it does more than secure a table for customers — it benefits you and your staff. If you dedicate time and effort for a staff member — or two — to take reservation calls, that employee may get caught trying to rush through one call if other calls are coming in at the same time.

Reservations 40

Reservations Loyalty Program Book Customer Service 40

Culinary Cues

OCTOBER 19, 2020

How will I approach today’s prep, what can I defer till a later time, based on who is scheduled for a shift – how must I adjust the work that I do, and given the reservations for tonight – which items might move and which items will take a back seat to demand.” Communication in all of its forms is essential in a well-run kitchen.

Restaurant Law 446

Restaurant Law Communication Café Take-out 446

Modern Restaurant Management

DECEMBER 4, 2023

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated.

Customer Experience 202

Customer Experience Customer Service Technology Communication 202

Culinary Cues

APRIL 26, 2020

If your concept remains “sit down” and you are not connected with an on-line reservation system, then you will miss out on a customer base that is accustomed to 24/7 relationships with providers. We all need loyalty to thrive. [] COMMUNICATE, COMMUNICATE, COMMUNICATE. Convenience is the name of the game.

Guest Recovery 313

Guest Recovery Kitchen Safety Customer Service Food Safety 313

7 Shifts

JUNE 16, 2022

A franchise advisory council is a group of operators selected by their shared franchisor formed in the interest of open communication and shared business growth. An FAC shouldn't be composed of every operator under a franchisor — it's a privilege that should be reserved for the most successful franchisees. Develop Membership Criteria.

Franchise 370

Franchise Franchising Communication Front of House 370

Modern Restaurant Management

DECEMBER 13, 2021

Proactive communication and transparency is essential to managing the diner experience. Reviewers also praised restaurants for being upfront about staffing issues and communicating these challenges to proactively manage their experience. ” Proactive communication and transparency is essential to managing the diner experience.

Management 189

Management Management Seasonal Menu Customer Experience 189

Modern Restaurant Management

JANUARY 22, 2024

It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations. Use technology, reservation platforms, and customer reviews to ensure that everyone is in constant communication and that problems are resolved quickly.

Loyalty Program 181

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 181

Open for Business

NOVEMBER 21, 2022

Communicate with guests. Online reservation system. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. Manage your team and costs. Dessert menu.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

OCTOBER 9, 2019

Mobile ads also allow you to create an exceptional experience for the customer by providing directions to your location, allowing them to make immediate reservations, and featuring relevant reviews. GMB also provides a number of functional benefits, like enabling table reservations right from the listing.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Utilize digital resources to streamline communication with customers. Building Foundations for Success During a Pivotal Time.

Customer Experience 192

Customer Experience Customer Service Online Ordering Food Safety 192

Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Management 197

Management Management Food Safety Communication 197

Modern Restaurant Management

FEBRUARY 9, 2021

By sharing your menu across all digital platforms including your website, review pages and social channels, customers have ample opportunities to see it and therefore decide to make a buying decision—whether that be making an in-person dining reservation or ordering food for delivery.

Marketing 221

Marketing Email Marketing Website Management Social Media 221

Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. Communicate with other technology in your restaurant.

Technology 203

Technology Front of House Back of House Point of Sale 203

7 Shifts

NOVEMBER 9, 2022

An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Get holiday reservations? In this case, “Reserve your table” or “Grab your menu” could work. Event reservations. One-off purchases are one of the biggest challenges for restaurants. Secret recipes.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Kounta

AUGUST 13, 2019

Communicating in person. Here are some tips on what to focus on when communicating with a customer in-person: Non-verbal communication: This includes tone of voice, voice quality, eye contact when talking (a big one!), Where people often go wrong is communicating one thing verbally, and another non-verbally.

Communication 49

Communication Hospitality Email Marketing Social Media 49

7 Shifts

MAY 3, 2021

Events can be anything from holidays to “Bottomless Brunch” to a big reservation. This added layer of communication and accountability among your team can help stay on top of things and focus on providing the best experience possible for everyone. Manager Log Book Managers get a communication upgrade, too.

Outdoor 370

Outdoor Point of Sale Seating Dine-in 370

Modern Restaurant Management

JANUARY 13, 2022

Encourage Staff Members to Communicate Effectively. Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Be conscious of this when taking reservations. Issues often arise at the busiest times.

Front of House 218

Front of House Kitchen Safety Customer Service Point of Sale 218

Culinary Cues

AUGUST 14, 2020

What makes a start-up a rising star is more often than not – a few very simple factors: [] It’s all about employees that commit beyond what is required. [] It’s all about formal and informal communication in an open system. [] It’s all about understanding what everyone does. [] It’s all about sharing in success (..)

Small Business 376

Small Business Leadership Customer Service Communication 376

7 Shifts

OCTOBER 9, 2020

Reservations - Embed your reservations platform’s widget onto your website to encourage customers to book directly through you instead of via a third party. Include essential pages like "Menu," "About Us," "Contact," "Reserve," and "Order Now" in the navigation bar. Online ordering - Ditto.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

Modern Restaurant Management

FEBRUARY 2, 2024

Moreover, a solid network infrastructure enables real-time communication tools to enhance coordination between the front-of-house and kitchen staff, leading to quicker service times and a more synchronized dining experience. This data can be used to make informed decisions about staffing, menu changes, and promotional offers.

Operations 189

Operations Front of House Customer Service Customer Experience 189

Modern Restaurant Management

OCTOBER 10, 2023

Effectively meeting the needs and preferences of customers, restaurants can create a sense of belonging and foster a devoted community of regular patrons. These apps facilitate reservations and deliveries and enable loyalty program access, enhancing user experience.

Loyalty Program 194

Loyalty Program Franchise Franchising Social Media 194

Culinary Cues

MARCH 15, 2021

LACK OF COMMUNICATION WITH THE BUSINESSES THEY SERVE. Until students realize that the one kitchen Robot Coupe must be shared by the entire crew – they will never learn how to communicate and work as a team. When there are 100 reservations on the books – you don’t have the luxury of spending three hours to turn six-dozen potatoes.

Education 544

Education Food Supply Training Communication 544

Modern Restaurant Management

JUNE 12, 2023

Cover everything you deem necessary, from protocols for poor outdoor air quality days to evacuation routes and methods of communication for more serious events. Some software even lets you send out automatic alerts and mass communication to staff so there’s no need to individually contact everybody—helping you act quickly.

Kitchen Safety 88

Kitchen Safety Online Ordering Outdoor Communication 88

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. If you evaluate all of your staff at the same time, publish an announcement in your team communication tool to let employees know that it's a performance review season. You should be communicating concerns during one-on-one meetings.

Point of Sale 370

Point of Sale Download Communication Reference 370

Modern Restaurant Management

APRIL 11, 2022

Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. In chaotic times, clear and consistent communication can make all the difference. In chaotic times, clear and consistent communication can make all the difference.

Healthcare 203

Healthcare Cash Management Social Media Communication 203

Tableo

JULY 20, 2023

This enables you to send communications that are relevant to particular subscriber groups and are targeted at them, which raises open rates and conversion rates. Treat your most devoted customers like VIPs by giving them exclusive privileges such as reservations at the chef’s table or early access to new menu items.

Email Marketing 75

Email Marketing Marketing Website Management Reservations 75

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Customer communications – Email and Text. Google Rankings and Google My Business.

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

Modern Restaurant Management

NOVEMBER 14, 2023

" or following a reservation, inquire, "Tell us about your recent reservation experience." Respect frequency limits : Adhere to industry guidelines and best practices for text message communication frequency to prevent spam concerns and maintain customer trust. Transparency can reduce opt-out rates.

Bar 189

Bar Tip Distribution Customer Experience Customer Service 189

Modern Restaurant Management

JULY 12, 2022

Restaurant tech has come a long way in the last few years, and can now do it all, including throttling online orders, communicating accurate pickup times to customers, providing contactless payment and ordering options like QR codes, and so much more. It’s important to note that not all online ordering platforms are created equal.

Loyalty Program 223

Loyalty Program Online Ordering Point of Sale Customer Experience 223

Modern Restaurant Management

DECEMBER 22, 2020

So, whether you are a restaurant proprietor of one, two or many locations, food or inventory supplier, menu designer, online reservation technology or delivery software company, this could be a viable funding option for you. But just applying for a grant does not mean you will secure one. Below are three tips to help you win a grant award.

Employee Relations 218

Employee Relations Leadership Food Supply Innovation 218

Clover - Restaurants

APRIL 16, 2024

While state laws vary somewhat on specifics, in general you’re required to communicate to customers what they’ll be charged for and how much it’ll be. One way to provide clarity for your customers is to have a clear policy that you communicate through various channels. Do you still tip if gratuity is added?

Restaurant Law 52

Restaurant Law Tip Distribution Front of House Customer Service 52