Modern Restaurant Management

AUGUST 31, 2021

Amid the chaos of mandatory lockdowns and wavering safety regulations, only the most adaptable were able to stay afloat. Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward.

Customer Experience 191

Customer Experience Customer Service Online Ordering Food Safety 191

Modern Restaurant Management

JANUARY 13, 2022

Encourage Staff Members to Communicate Effectively. Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Be conscious of this when taking reservations. Issues often arise at the busiest times.

Front of House 218

Front of House Kitchen Safety Customer Service Point of Sale 218

Modern Restaurant Management

SEPTEMBER 16, 2020

'Safety' is what I believe to be most important now to help assure patrons to revisit their favorite restaurants. The marketing message has not changed drastically from food-based to safety procedures. But now there is an added message about the safety precautions that are in place for a restaurant.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. This efficiency level reduces waste, saves time, and ensures a high standard of food quality. Personalized engagement is another area where advanced networks shine.

Operations 188

Operations Front of House Customer Service Customer Experience 188

Modern Restaurant Management

FEBRUARY 9, 2021

By sharing your menu across all digital platforms including your website, review pages and social channels, customers have ample opportunities to see it and therefore decide to make a buying decision—whether that be making an in-person dining reservation or ordering food for delivery.

Marketing 221

Marketing Email Marketing Website Management Social Media 221

Modern Restaurant Management

JULY 13, 2020

This has created an increased demand for food running and delivery jobs that didn’t exist before. Consumers Expect Their Health and Safety to be Your First Priority. Health and safety has always been a huge priority for restaurants, but COVID-19 has redefined “sanitary practices” across the country.

Food Safety 215

Food Safety Consumer Goods Customer Service Hiring 215

7 Shifts

OCTOBER 9, 2020

According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. Reservations - Embed your reservations platform’s widget onto your website to encourage customers to book directly through you instead of via a third party.

Design 398

Design Social Media Mobile Ordering Online Ordering 398

Apicbase

MARCH 28, 2024

These include food production and inventory management. Additionally, the BOH handles food safety and restaurant administration. This includes the food prep and kitchen areas, food storage rooms, walk-in fridges, pot wash stations, staff break rooms, and offices. Food safety. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Ken Burgin

JUNE 6, 2023

Learning Modules : Use ChatGPT to develop comprehensive learning modules on restaurant operations such as reservation management, handling peak hours, and providing excellent service. Wine and Food Pairing Training : AI can create materials and quizzes on wine and food pairing, helping staff make better recommendations to customers.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Modern Restaurant Management

AUGUST 12, 2020

Food costs are one of the highest costs for restaurants, ranging anywhere from 20 percent to 40 percent , according to point of sale system provider TouchBistro. Restaurant operators should take time to analyze their menu and determine where ingredients can be used across multiple dishes to better manage food costs. Revamping the Menu.

Food Safety 203

Food Safety Website Management Online Ordering Food Order 203

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. "The desire for convenience has always been present, coupled with an equally strong desire for delicious food.

Front of House 199

Front of House Back of House Restaurant Law Food Safety 199

Modern Restaurant Management

MARCH 10, 2020

The National Restaurant Association remains on top of the issue providing updates and resources including a fact sheet and a webpage with an FAQ, industry guidance, and food safety guidelines provided by ServeSafe to address increasing questions about COVID-19. We ensure food safety. Eat healthier.” Cash is dirty.

Kitchen Safety 206

Kitchen Safety Food Safety Cash Management Food Supply 206

Sling

JULY 24, 2023

In addition to scheduling, Sling offers task management and team communication features with notification alerts to keep your entire team on the same page. 8) OpenTable OpenTable is a popular platform for taking online reservations, eliminating the need for the old-fashioned system of taking reservations by phone and writing them down.

2023 78

2023 Management Management Tip Distribution 78

Future Food

OCTOBER 5, 2021

EMBRACING CHANGE TO SURVIVE AND MAXIMISE FOOD SERVICE SALES. The prolonged closures on food and beverage venues have ranged from hard to devastating, not just from a sales perspective, but on the lives of hospitality workers and their families. let’s be clear from the beginning, the new normal, is not normal as we know it.

Food 144

Food Café Customer Service Communication 144

Modern Restaurant Management

SEPTEMBER 14, 2020

Even in states that now allow indoor dining with safety measures, many customers still have concerns that keep them away, perhaps because a significant percentage of this summer’s outbreaks are linked to bars and restaurants. Online forms can be useful here, and open communication is important if this scenario arises.

Online Ordering 197

Online Ordering Kitchen Safety Food Safety Customer Experience 197

Modern Restaurant Management

JULY 10, 2020

As restaurants begin the process of reopening, some with an extended period of nonoperation, there are safety precautions that must be considered beyond simply ordering supplies, rehiring staff and opening the doors. This helps ensure adherence to safety protocols that protect staff and patrons and limits liability for the owner as well.

Food Safety 159

Food Safety Certification Employee Relations Restaurant Law 159

Modern Restaurant Management

JULY 22, 2021

While daily specials delivered in family boxes might be quite affordable and frugal, food delivery itself often costs more than the meal for one which can hit monthly discretionary spending quite hard. The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders.

Allergens 208

Allergens Online Ordering Fast Casual Food Safety 208

Cheetah

OCTOBER 22, 2020

Let diners know you have their safety in mind and be clear about the steps you’re taking to ensure it. Reservation Systems Can Boost Your Marketing. Some of the leading reservation systems recently added new features to adapt to Covid-19. Different age groups use different apps and communication channels.

Marketing 78

Marketing Loyalty Program Social Media Email Marketing 78

ChowNow

OCTOBER 19, 2023

US Foods US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. They are North America’s first “real”​ online video-based, food safety course.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Modern Restaurant Management

MAY 21, 2020

However, as long as you keep the spotlight on food safety – sanitization, employee health monitoring and personal hygiene, and social distancing – your restaurant won’t be a hub of contagion. Keep customers from congregating in waiting areas by adopting a reservations-only business model.

Social Media 214

Social Media Food Safety Cash Management Kitchen Safety 214

ChowNow

OCTOBER 18, 2023

US Foods US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. They are North America’s first “real”​ online video-based, food safety course.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Lavu

SEPTEMBER 29, 2023

According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Foodable

SEPTEMBER 28, 2021

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Brita Rosenheim, Partner at Culterra Capital and Venture Partner at Better Food Ventures to explore restaurant technology. It still needs to figure out the right business model and the right users.”

Food 80

Food Kitchen Safety Food Safety Back of House 80

ChowNow

JUNE 29, 2020

Certain customers won’t be comfortable entering your restaurant to pick up food, especially when there are other guests eating there. Continuing to offer delivery and curbside will make it much simpler for these diners to support your restaurant and enjoy your food. Are you using a reservations system? Is capacity limited?

Online Ordering 137

Online Ordering Merchandise Food Safety Dine-in 137

Modern Restaurant Management

MARCH 10, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. This is the perfect tool for training, and in fact can be programmed with phantom tickets —non-food-related orders— to remind staff to take on other tasks. Modern restaurant tech centers around a kitchen display system (KDS).

Management 189

Management Management BOH Front of House 189

Sling

MAY 13, 2023

Whether you’re looking to hire employees for a fine dining establishment, a food truck, or a fast food business, you’ll need any number of restaurant positions to make up the foundation of your team. A fine dining establishment may need all 24 positions on this list, while a food truck may only need three or four.

Front of House 78

Front of House Back of House Kitchen Safety Food Truck 78

Future Food

SEPTEMBER 22, 2020

Understanding why customers value the unique points of difference and how you communicate those PODs is what separates you from competitors in the mind of the customer. The above example illustrates that staying close to your customer segments and genuinely listening to their needs and wants is part of a successful communication strategy.

Point of Sale 141

Point of Sale Social Media Customer Service Consumer Goods 141

Cheetah

APRIL 10, 2020

You want to make sure you have high-quality staff preparing the food in your restaurant kitchen and serving customers. Best of all, apps allow you to check in on your food to ensure the temperature is right, and even get a sneak peek at how it looks. Automation can also: Manage reservations. Food safety.

Kitchen Safety 103

Kitchen Safety Food Safety Front of House Inventory 103

Sling

AUGUST 30, 2021

At first glance, hospital marketing (or HM for short) may seem like a job reserved for hotels and resorts. Hospitality marketing is common among hotels and resorts that depend on customer experience for their livelihood, but it can also be beneficial for restaurants , bars , coffee shops , and food trucks , just to name a few others.

Hospitality 78

Hospitality Marketing Website Management Customer Experience 78

BNG Point of Sale

NOVEMBER 20, 2020

This easy add-on feature gives you the power to stay efficient while managing food orders, all the while providing a wealth of backend information to help you manage your restaurant teams for improved performance. POS systems are devices used by waiters and managers to place orders at tables, online, and communicate them to the kitchen.

POS 98

POS Ordering Mobile Ordering Online Ordering 98

Open for Business

MARCH 7, 2023

Communication training. Consider introducing the concept of nonviolent communication. Here are some trainings that back of house employees may need, in addition to learning how to cook the relevant menu items: Knife safety and first aid. Food safety and hygiene training. Communication.

Training 78

Training 2023 Front of House Back of House 78

Ken Burgin

JULY 25, 2023

Charades: Play a quick game of charades, but use restaurant-related phrases or words, like ‘bill splitting’, ‘reserving a table’, or ‘spilled drink’ This lightens the mood while subtly reinforcing important terms. This can help improve knife skills while emphasising the importance of safety.

Training 60

Training Kitchen Safety Front of House Dietary Restrictions 60

EATER

DECEMBER 14, 2021

Shortly after appearing on TikTok, you can expect to find food media diving in with their own takes, while Harris Teeter has started stocking “As Seen on TikTok” displays. Viral food trends are nothing new for social media. The food is usually cooked rather than bought and can be made by anyone, often including younger generations.

Food 116

Food Food Supply Point of Sale Food Safety 116

Modern Restaurant Management

JANUARY 7, 2020

Great service can make up for poor food, but great food cannot make up for poor service. All food service managers want employees to be trained in the following key areas: Knowledgeable about the menu and menu item specifications. Safety and Sanitation. It sounds cliché, but there is a lot of truth in that sentiment.

Allergens 149

Allergens Food Safety Customer Service Training 149

Kounta

JANUARY 9, 2020

The hospitality industry is fuelled by people’s obsession with food. Carrying cash is getting increasingly unpopular and there are many contributing factors behind this trend — including personal safety, inability to track your transactions, or simply conditioning of the time. What does this mean for your business?

Hospitality 98

Hospitality Cash Management Influencer POS 98

EATER

NOVEMBER 1, 2022

As a server my job was not only to prepare drinks and run food, but to assist customers in navigating the technology, troubleshooting when it didn’t work, and explaining, repeatedly, why exactly our restaurant did things that way — and I didn’t exactly have a good answer. There’s no health insurance. Handing Over Our Agency to Machines.

Mobile Ordering 128

Mobile Ordering Customer Service Food Order Online Ordering 128

Open for Business

OCTOBER 20, 2023

Opening a restaurant is a dream for many aspiring entrepreneurs and food lovers alike, but it’s also a complex venture that requires careful planning and execution. Is there a shortage of healthy fast-food options? These observations will help carve out your own space in the local food scene. Seasonality is key.

License 78

License Email Marketing Seasonal Menu Front of House 78