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When hiring restaurant managers, qualities like organization skills, experience and leadership are always at top of mind. Here are three traits that often go overlooked when hiring management positions within restaurants. Strong communication skills create team cohesion.
The restaurant industry is fast-paced and demanding, with constant pressures to deliver excellent service while managingoperations smoothly. Balancing staff needs, customer expectations, and resource constraints can quickly overwhelm staff and management alike.
Amid these potential disruptions, operators need a fresh approach to managing food costs. Currently, owners and operators across the country are grappling with: Worker Shortages : The restaurant industry is facing a severe labor crunch, with 45 percent of operators reporting they need more employees to meet demand.
Managing staff tips in a restaurant can be a delicate balancing act. Communicate Clearly and Transparently To manage expectations and minimize disputes: Explain the Policy : Outline how tips are collected, distributed, and why the policy exists. a manager) to resolve disputes fairly.
Speaker: Harlan Scott, Founder of Harlan Scott Hospitality and Industry Restaurant
Due first to necessary staffing cuts, extreme safety protocols, and now the need to rehire against outsized government stimulus, unemployment benefits and wage requirements, managing and staffing have become the most urgent conversation in restaurants today. How establishing company Core Values gives your team purpose and decreases turnover.
In a recall crisis, the media can be your greatest ally or your worst enemy – it all comes down to how you manage the message. All food businesses need a strategic communications plan that covers what to do before, during, and after a recall. This is why proactive, clear, and consistent communication is crucial.
A “ communication silo ” is the name for what happens when groups, teams, or departments of employees within an organization isolate themselves and tend to only communicate within their group. When this happens in restaurants, it can harm the feeling of collaboration necessary to achieve peak operational efficiency.
Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. How do you communicate restaurant policies and changes to your employees effectively?
The proposal fulfills campaign promises from both sides of the political aisle, but for restaurant operators, it raises real and immediate questions. If enacted, it could change how teams are paid, how tips are reported, and how restaurants manage compliance, possibly as soon as 2026. But it’s not without complications.
In this guide, youre going to learn: The key components of effective restaurant operationsmanagement Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro.
In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. Start by looking at internal and operational processes before rolling AI into customer-facing interactions.
When gearing up for patio season, holiday rushes, or summer tourism surges, operators rely on a rotating cast of temporary workers to keep the business running smoothly. Develop a repeatable onboarding process that introduces new hires to your team culture, job expectations, and operational procedures.
Following up with Attest, Modern Restaurant Management (MRM) magazine secured further insights from Sam Killip, VP of Customer Success. What should restaurant operators take away from these results to meet guest expectations? In what ways can restaurant operators rework menus to be responsive to guests and hopefully profitable?
coli outbreak reinforces the need for restaurants – and all food businesses – to manage recalls as a supply chain, especially considering the huge scale of this event. Handle Recalls as a Supply Chain For any food brand, consumer protection is the most important part of recall management. Communicate effectively.
Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. I pulled in the kitchen team and the FOH manager, and we agreed on the plan. As the manager, I listened to his concerns.
In a time where restaurants are challenged by rising costs and labor constraints, the rise in severe weather adds another challenge that owners and managers must plan and solve for to protect people and assets. For this reason, restaurants must make severe weather preparedness a key component of their operation strategy and staff training.
Beyond the immediate lost revenue from empty reserved tables, these missed bookings disrupt carefully planned kitchen and staffing operations. Leveraging Technology to Streamline Reservations Modern technology has reinforced the hospitality industry, providing innovative tools to automate and simplify the challenge of managing no-shows.
Vice President of Brand Strategy for Sunny Street Cafe, tells Modern Restaurant Management (MRM) magazine. By combining proactive planning, strategic menu adjustments, operational efficiency, and strong vendor relationships, businesses can effectively manage these challenges while prioritizing customer satisfaction and food safety.
Modern Restaurant Management (MRM) magazine asked Zabaneh to elaborate on best practices restaurant operators should put in place now. What can restaurant operators do to bring in new guests and keep them coming back for more? For back of house, operators should focus on tech that drives speed, efficiency, and cost savings.
Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. In the coming months, AI-powered analytics will summarize feedback and trends over time to inform future operations.
Yet, there remains one area ripe for innovative change: engaging communication for all stakeholders (and no, I’m not talking about customer-facing menu boards, point-of-purchase advertisements, drive-through displays, or slick commercials). However, most companies’ communication efforts stop there.
If your restaurant or suppliers are involved in a recall, there’s a lot to manage. Many restaurants still rely on manual or disjointed systems, which makes recall management slow, error-prone, and ineffective. The Benefits of Automation The benefits of automation for recall management cannot be overstated, as it improves: Speed.
The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. Operational Efficiency : No constant interruptions for staff to focus on what matters when an AI phone host is available 24/7 3. menu, hours, etc.),
If your restaurant was involved in a food recall, would you know how to properly communicate about the incident to key stakeholders – including media, customers, employees, supply chain partners, and regulatory agencies? Therefore, it’s helpful to create a communications plan in advance to serve as a roadmap.
As a restaurant manager, maintaining food safety is your number one responsibility. As a manager, understanding the causes and symptoms of foodborne illness is key, not just for staying in compliance with health regulations but also for safeguarding the health of your customers (and the reputation of your business).
To facilitate a successful seasonal hiring process, restaurant operators must understand the full lifecycle of a seasonal hire – from recruitment to onboarding to retention – and how each stage presents an opportunity for restaurants to enhance their business and cultivate stronger teams.
A new year is creeping up on us again, bringing fresh opportunities—and challenges—for restaurant operators. Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. ” to spark ideas for ongoing improvement.
” By openly communicating these standards and staying true to them, restaurants can build trust with a generation that demands integrity in food sourcing and preparation. This method goes beyond immediate profits to ensure accountability to the environment, our communities, and the wellbeing of our employees and guests.
Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. For restaurants looking to upgrade their service without major overhauls, improving the speed and clarity of internal communication is a practical starting point.
Kyle runs daily operations and focuses on guest experience, while Kurt leads our real estate and construction efforts — from new store buildouts to residential housing projects. The Advantage of a Family-Owned Operation Working with family means you know who you can count on. Communicate constantly.
By Jose Chavez, Contributor Managing multiple locations is tough in the restaurant business. Communication is hard when multiple locations can get teams and office spaces out of sync. This uncertainty makes it hard to hit organizational goals, communicate consistently, and build a company culture across multiple locations.
In conjunction with thorough preventive measures such as vulnerability scanning and penetration testing , operators are already taking more effective steps to avoiding data leakage. They can help you find and install an effective MFA solution that fits your current data protection setup that’s also easy for your team to manage.
consumers not only spurring inflation but lowering overall consumption and slowing the economy, cautioned Ben Johnston, Chief Operating Officer of Kapitus, a small business lender and marketplace. "U.S. " What can restaurant operators do to take proactive steps to mitigate potential future shocks to their supply chains and costs?
In an industry where cultivating guest relationships is critical to success, operators often forget that developing positive relationships with the people serving those guests is equally, if not more, important. Two-way communication is essential for personal and professional growth. True feedback culture is a two-way street.
It’s a restaurant operator’s worst nightmare. While customer data was not exposed, the company’s operations, including corporate email and point of sale systems, were affected. Prioritize vulnerabilities that matter and patch operating system and application software frequently. What Is Ransomware?
Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo.
Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.
Accurate inventory management is crucial to running a successful business because it directly impacts a company’s bottom line and is key to maximizing profits. Built by a former Subway franchisee, GoVentory automates the inventory management process by utilizing GS1 Standards to achieve optimal supply chain visibility.
There is an opportunity for restaurant operators who want to embrace the GLP-1 movement by focusing on portion sizes and crafting "GLP-1-friendly”menu items, Sally Lyons Wyatt, global executive vice president and chief advisor, Circana, told Modern Restaurant Management (MRM) magazine. "By
The challenges can be overwhelming, from managing multiple orders to coordinating staff and ensuring timely deliveries. Inefficient Operations and Workflow One major hurdle that can slow down the growth of your catering business is inefficient operations and workflow. Growing a restaurant or catering business is no small feat.
Yet even then, operators were innovating—often quietly and creatively. Over the last two decades, I’ve worked alongside operators in just about every hospitality setting—independent cafés, high-end dining rooms, food halls, and regional chains. The pandemic redefined how restaurants operate.
Advanced networking solutions have emerged as a critical player in this revolution, offering the potential to enhance restaurant operations dramatically. Meanwhile, restaurants must effectively manage inventory, staff, and customer data. The need for innovation and efficiency has never been greater in this evolving scenario.
Is your delivery operation disorganized? If managing food delivery feels more like a headache than a revenue stream, youre not alone. But with so many third-party platforms available, managing them all simultaneously quickly becomes overwhelming. The operational and customer service benefits of using an aggregator.
What can restaurant owners and managers do to better engage workers and increase retention in the long run? Seven out of 10 restaurant operators reported they do not have enough staff to support current service demands. When you simplify the communication process, you’ll find your employees are more purpose-driven and engaged.
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